FullStory

Everything you need to know about your digital experience.

4,6 /5 (55 reviews) Write a Review!

FullStory Overview

What is FullStory?

FullStory is a digital intelligence platform that helps industry leading eCommerce and SaaS Companies understand and improve their digital experiences. By leveraging FullStory’s analytics, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools, customers are able to reduce user struggle, and capture more revenue.

FullStory Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

FullStory Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Japan
Supported Languages
English

Media

View a timeline of website visits
A full visitor history is recorded
Sessions are recorded to monitor how visitors navigate the website
Reports are generated on metrics such as total number of visits, visits by customer segment, conversions, devices used, and more
The highlights page provides an overview of important events and feedback
FullStory video FullStory screenshot: View a timeline of website visits FullStory screenshot: A full visitor history is recorded FullStory screenshot: Sessions are recorded to monitor how visitors navigate the website FullStory screenshot: Reports are generated on metrics such as total number of visits, visits by customer segment, conversions, devices used, and more FullStory screenshot: The highlights page provides an overview of important events and feedback

FullStory Reviews

FullStory Reviews

Overall rating
4,6
/
5
Excellent
35

Very good
16

Average
4

Poor
0

Terrible
0

Value for Money
4,1
Features
4,4
Ease of Use
4,4
Customer Support
4,4
93% recommended this app
Frank R.

Fullstory ushers in a new era of live data analytics

The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.


Thomas C.

State of the art product, but poor customer service and retention, unjustified price increase

Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.


Bharath A.

Too pricey for the features and functionality it supports


Verified Reviewer

Can't Imagine Not Having It

One major benefit is debugging. It makes the process way faster because we don't always have to re-create the scenario to see what happened. Another major benefit is that it helps us understand the psychology of our customers. What makes sense to them, what doesn't, what frustrates them, etc. FullStory has a neat "RageClick" tracking feature. 10/10 would recommend.


Monish K.

Track the User session and watch them use your product to identify there pain points

FullStory has been a really useful tool for analysing the user experience on the Website


Frank R.
Industry: Hospitality
Company size: 11-50 Employees

Fullstory ushers in a new era of live data analytics

Used Daily for 1+ year
Reviewed on 2019/01/29
Review Source: Capterra

The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.

Pros

The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.

Cons

There's not really anything I can knock this product for. It's exceptional.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Thomas C.
Industry: Computer Software
Company size: 2-10 Employees

State of the art product, but poor customer service and retention, unjustified price increase

Used Monthly for 2+ years
Reviewed on 2019/11/21
Review Source: Capterra

Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.

Pros

It was very easy to use, and very useful to debug issues, and trace or track usage abuse.

Cons

Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception.

First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Bharath A.
Industry: Computer Software
Company size: 51-200 Employees

Too pricey for the features and functionality it supports

Used Weekly for 6-12 months
Reviewed on 2017/08/18
Review Source: Capterra

Pros

Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.

Cons

For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Verified Reviewer
Industry: Financial Services
Company size: 51-200 Employees

Can't Imagine Not Having It

Used Weekly for 6-12 months
Reviewed on 2020/09/25
Review Source: Capterra

One major benefit is debugging. It makes the process way faster because we don't always have to re-create the scenario to see what happened. Another major benefit is that it helps us understand the psychology of our customers. What makes sense to them, what doesn't, what frustrates them, etc. FullStory has a neat "RageClick" tracking feature. 10/10 would recommend.

Pros

Once my company got FullStory, I couldn't imagine a world without it. How can you *really* tell what your customers are doing? Reviewing at a list of events is just not adequate, and FullStory solves this problem. It's extremely intuitive and flexible. You can change the speed, skip inactivity, leave comments inside the videos, and much more. Plus, they have integration with a variety of analytical platforms, like Heap.

Cons

Occasionally, the reconstructed videos of user behavior are misleading. One serious issue is the inability to see iframes, but there's probably nothing anyone can do about that. I've also noticed that dropdowns don't always appear as they should. This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Monish K.
Industry: Computer Software
Company size: 1 001-5 000 Employees

Track the User session and watch them use your product to identify there pain points

Used Weekly for 2+ years
Reviewed on 2020/04/27
Review Source: Capterra

FullStory has been a really useful tool for analysing the user experience on the Website

Pros

FullStory records the live session of the user who uses the fullstory integrated web application,

It records lots of other useful metrics which can be used for analysis these metrics can be customised,

The integration of fullStory to the product is simple and easy due to the good documentation an good customer support,

The FullStory provides some inbuilt analysis trends which is pretty useful,

FullStory provides API's for data extraction,

Cons

I wold like to move the metric data collected to a analytic platform like tableau, which is not achievable right now,

i recommend fullStory to provide a inbuilt environment such as tableau for further analysis on the data collected,

The metrics stored dose not last for a longer than 90 to 100 days, so we had to write java code to move data from fullStory to databases, fullStory has provided api's to support this data movement

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,6/10
Based on 55 user ratings
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FullStory Pricing

FullStory Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
4,1/5
Based on 55 user ratings
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FullStory Features

FullStory Features

API
Activity Dashboard
Ad hoc Reporting
Business Analysis
Business Intelligence
Charting
Collaboration Tools
Customizable Reporting
Dashboard Creation
Data Filtering
Data Import/Export
Data Visualization
Monitoring
Multiple Data Sources
Predictive Analytics
Real Time Analytics
Real Time Data
Reporting & Statistics
Third Party Integration
Visual Analytics
Features
4,4/5
Based on 55 user ratings
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Categories

Additional information for FullStory

Additional information for FullStory

Key features of FullStory

  • Customer Segmentation
  • Dashboard
  • Historical Trending
  • Monitoring
  • Trend Analysis

Benefits

- Illuminate hidden causes of lost revenue. Poor user experiences are impacting your company’s bottom line in ways you might not even realize. FullStory automatically discovers, analyzes, and ranks these opportunities so your teams can confidently focus on the improvements that will yield the greatest benefits.

- Craft an ideal experience with cutting-edge methods.

-Get the big picture while protecting user privacy. While FullStory collects an unprecedented amount of experience data, we do it while holding end-user privacy preeminent. We’ve taken the time to design and implement privacy into every aspect of our platform so you can use FullStory responsibly, knowing your users’ trust is well-placed.

- Empower your team with ground-truth data.

FullStory FAQs

FullStory FAQs

Below are some frequently asked questions for FullStory.

Q. What type of pricing plans does FullStory offer?

FullStory offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of FullStory?

FullStory offers the following features:

  • Customer Segmentation
  • Dashboard
  • Historical Trending
  • Monitoring
  • Trend Analysis

Q. Who are the typical users of FullStory?

FullStory has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does FullStory support?

FullStory supports the following languages:

English

Q. What type of pricing plans does FullStory offer?

FullStory has the following pricing plans:

Subscription

Q. Does FullStory support mobile devices?

We do not have any information about what devices FullStory supports

Q. What other apps does FullStory integrate with?

FullStory integrates with the following applications:

BigCommerce, Help Scout, Lou, SITE123, Salesforce Sales Cloud, Shopify, Trello, UserVoice, Wordpress, Zendesk

Q. What level of support does FullStory offer?

FullStory offers the following support options:

Online Support, Knowledge Base, FAQs