Fullstory

4.6 (66)
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About Fullstory

"Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights.

With Fullstory, enterprise businesses move closer to their customers and closer to success. When organizations understand their customers like never before they’re able to create world-class experiences that increase funnel conversion, easily detect malicious behaviors and fraud, and identify their highest-value customers effortlessly.

Fullstory is on a mission to make every business more customer centric–made possible only through true behavioral insights–and understanding the sentiment between the clicks. "


Images

Fullstory Software - Ready-made for AI Behavioral Data Straight to your Data Ecosystem
Fullstory Software - Visualize Behavioral Data with Custom Dashboards
Fullstory Software - Powerful Session Replay Combined with Dev Tools
Fullstory Software - Use AI-generated Summaries to Take Action More Quickly
Fullstory Software - Fullstory for Mobile Apps
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Fullstory video
Fullstory Software - Ready-made for AI Behavioral Data Straight to your Data Ecosystem
Fullstory Software - Visualize Behavioral Data with Custom Dashboards
Fullstory Software - Powerful Session Replay Combined with Dev Tools
Fullstory Software - Use AI-generated Summaries to Take Action More Quickly
Fullstory Software - Fullstory for Mobile Apps

Not sure about Fullstory? Compare with a popular alternative

Fullstory

4.6 (66)
VS.

Starting Price

No pricing found
US$39.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

152
5

Integrations

55
No integrations found

Ease of Use

4.4 (66)
4.2 (30)

Value for Money

4.1 (66)
3.7 (30)

Customer Service

4.3 (66)
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Reviews

Overall rating

4.6 /5
(66)
Value for Money
4.1/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support
4.3/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 66
Frank
Frank
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Fullstory ushers in a new era of live data analytics

Reviewed on 2019/01/29

The ability to see exactly how your users are struggling with a particular element of your website...

The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.

Pros

The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.

Cons

There's not really anything I can knock this product for. It's exceptional.

Verified Reviewer
Overall rating
  • Industry: Online Media
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product for learning about your customer usage! Highly recommend for any product team!

Reviewed on 2022/12/03

Excellent, Highly recommend it to any product out there trying to understand their product and...

Excellent, Highly recommend it to any product out there trying to understand their product and customer experience on the next level.

Pros

Loved that you could review widget screen recordings for our app where other competitor products did not allow us to do this.

Cons

Pricing was hard to understand initially but the excellent support team cleared this up for us. Thanks heaps [SENSITIVE CONTENT] 5 star support!

Alternatives Considered

Hotjar and Mouseflow

Reasons for Choosing Fullstory

Embedded/Widget recordings work through Fullstory but not Hotjar.

Switched From

Hotjar

Reasons for Switching to Fullstory

Great support and assistance from the Fullstory team.
Bharath
Bharath
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Too pricey for the features and functionality it supports

Reviewed on 2017/08/18

Pros

Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.

Cons

For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.

Thomas
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

State of the art product, but poor customer service and retention, unjustified price increase

Reviewed on 2019/11/21

Everything about the software itself was great, unfortunately the service and pricing packages...

Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.

Pros

It was very easy to use, and very useful to debug issues, and trace or track usage abuse.

Cons

Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception.

First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.

Alternatives Considered

Hotjar

Reasons for Switching to Fullstory

It was easy to go onboard, and was able to identify users by passing in some parameters.
Kyle
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

LOVE this tool, helps me be so much better at my job

Reviewed on 2023/11/27

I love it, it's been super helpful in troubleshooting with users, finding bugs, finding room for...

I love it, it's been super helpful in troubleshooting with users, finding bugs, finding room for improvement with our product...etc. I Love the weekly reports and all the benefits that this tool has brought me as a product manager.

Pros

I love the ability to go in and find specific user sessions on different products I'm working on and watch exactly what the users went and clicked, where they got stuck....etc. I also love seeing the dead clicks and the rage clicks...etc.

Cons

The difficulty in trying to find the specific sessions I'm looking for, would love some AI integration where I could just say what i'm looking for and have AI find me sessions rather than having to build out a logic tree to filter into what i'm looking for.

Showing 5 reviews of 66 Read all reviews

Fullstory FAQs

Below are some frequently asked questions for Fullstory.

Fullstory offers the following pricing plans:

  • Pricing model: Free Version
  • Free Trial: Available

Contact FullStory for pricing details.

Fullstory has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

Fullstory supports the following languages:

English

Fullstory supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Fullstory integrates with the following applications:

AB Tasty, Adobe Digital Publishing Suite, BigCommerce, BigQuery Connector for Jira, Blue Triangle, BugSnag, DataGrail, Delacon, Dynamic Yield, Fivetran, Formsort, Gainsight CS, Gainsight CX, Google Analytics 360, Google Cloud Operations Suite, Google Tag Manager 360, Gravity, Help Scout, Hightouch, Intercom, Invoca, Jira Integration+, Kameleoon, Kustomer, LaunchDarkly, Olark, Optimizely, Productboard, Qualtrics Surveys, Rollbar, RudderStack, Salesforce CMS, Segment, Shopify POS, SiteSpect, Slack, Snowflake, Split, Squarespace, Survicate, Tealium Customer Data Hub, Toplyne, Tray.io, Trello, UXPin, Unbounce, UserTesting, VWO Engage, VWO Fullstack, VWO Insights, Webtrends Optimize, WooCommerce, Workato, ZenDesk Chat, mParticle

Fullstory offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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