FullStory

Everything you need to know about your digital experience.

About FullStory

FullStory is a digital intelligence platform that helps industry leading eCommerce and SaaS Companies understand and improve their digital experiences. By leveraging FullStory’s analytics, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools, customers are able to reduce user struggle, and capture more revenue.

Key benefits of FullStory

- Illuminate hidden causes of lost revenue. Poor user experiences are impacting your company’s bottom line in ways you might not even realize. FullStory automatically discovers, analyzes, and ranks these opportunities so your teams can confidently focus on the improvements that will yield the greatest benefits.

- Craft an ideal experience with cutting-edge methods.

-Get the big picture while protecting user privacy. While FullStory collects an unprecedented amount of experience data, we do it while holding end-user privacy preeminent. We’ve taken the time to design and implement privacy into every aspect of our platform so you can use FullStory responsibly, knowing your users’ trust is well-placed.

- Empower your team with ground-truth data.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, Japan, United States

Supported Languages

English

Images

View a timeline of website visits
A full visitor history is recorded
Sessions are recorded to monitor how visitors navigate the website
Reports are generated on metrics such as total number of visits, visits by customer segment, conversions, devices used, and more
The highlights page provides an overview of important events and feedback
View 6 more
FullStory video
FullStory screenshot: View a timeline of website visits FullStory screenshot: A full visitor history is recorded FullStory screenshot: Sessions are recorded to monitor how visitors navigate the website FullStory screenshot: Reports are generated on metrics such as total number of visits, visits by customer segment, conversions, devices used, and more FullStory screenshot: The highlights page provides an overview of important events and feedback

Features

Total features of FullStory: 76

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Behavior Tracking
  • Behavioral Analytics
  • Bug Tracking
  • Campaign Analytics
  • Campaign Segmentation
  • Channel Attribution
  • Collaboration Tools
  • Compliance Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customization
  • Dashboard
  • Data Capture and Transfer
  • Data Import/Export
  • Data Visualization
  • Dynamic Content
  • Element Analytics
  • Email Alerts
  • Engagement Analytics
  • Event Logs
  • For Mobile
  • For Websites
  • Funnel Analysis
  • Goal Setting / Tracking
  • Heatmaps
  • Issue Management
  • Issue Tracking
  • KPI Monitoring
  • Keyword Research Tools
  • Keyword Tracking
  • Knowledge Management
  • Link Management
  • Monitoring
  • Multi-Channel Data Collection
  • Multiple Site Management
  • Pageview Tracking
  • Performance Metrics
  • Predictive Analytics
  • Problem Area Alerts
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Tracking
  • Reporting/Analytics
  • Scorecards
  • Screen Activity Recording
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Site Search Tracking
  • Summary Reports
  • Third Party Integrations
  • Time on Site Tracking
  • Transaction Monitoring
  • Trend Analysis
  • Usability Testing
  • User Interaction Tracking
  • User Journeys
  • Visitor Tracking
  • Visual Analytics
  • Visual Discovery
  • Website Analytics
  • Website Integration
  • Widgets

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Reviews

Overall rating

4,6 /5
(56)
Value for Money
4,1/5
Features
4,4/5
Ease of Use
4,3/5
Customer Support
4,3/5

Already have FullStory?

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Showing 5 reviews of 56
Frank R.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Fullstory ushers in a new era of live data analytics

Reviewed on 2019/01/29

The ability to see exactly how your users are struggling with a particular element of your website...

The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.

Pros

The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.

Cons

There's not really anything I can knock this product for. It's exceptional.

Thomas C.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

State of the art product, but poor customer service and retention, unjustified price increase

Reviewed on 2019/11/21

Everything about the software itself was great, unfortunately the service and pricing packages...

Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.

Pros

It was very easy to use, and very useful to debug issues, and trace or track usage abuse.

Cons

Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception.

First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.

Bharath A.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Too pricey for the features and functionality it supports

Reviewed on 2017/08/18

Pros

Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.

Cons

For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.

Manas M.
Overall rating
  • Industry: Retail
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Tracking the user session of your web product, to further analyse on the data collected

Reviewed on 2020/12/19

FullStory has been a great tool that helps in collecting the user session data on our web product,...

FullStory has been a great tool that helps in collecting the user session data on our web product, it has been a great experience with the tool

Pros

Fullstory tracks the user sessions and useful datas such as time duration place of use and many useful infos, these data that it collects can be customised , they have a clear documentations which helps in setting up and integration, fullstory has server that holds these datas and offers some analysis on them , and they also have some use-full api's from integration , such as data extraction and data retrieval

Cons

it could have offered more analytical front and custom analyses scope like tableau, and the data storage is for a short period i think 12 months, if you have to retain the data then you have to extract it and store it in some place else

Monish K.
Overall rating
  • Industry: Computer Software
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Track the User session and watch them use your product to identify there pain points

Reviewed on 2020/04/27

FullStory has been a really useful tool for analysing the user experience on the Website

FullStory has been a really useful tool for analysing the user experience on the Website

Pros

FullStory records the live session of the user who uses the fullstory integrated web application,

It records lots of other useful metrics which can be used for analysis these metrics can be customised,

The integration of fullStory to the product is simple and easy due to the good documentation an good customer support,

The FullStory provides some inbuilt analysis trends which is pretty useful,

FullStory provides API's for data extraction,

Cons

I wold like to move the metric data collected to a analytic platform like tableau, which is not achievable right now,

i recommend fullStory to provide a inbuilt environment such as tableau for further analysis on the data collected,

The metrics stored dose not last for a longer than 90 to 100 days, so we had to write java code to move data from fullStory to databases, fullStory has provided api's to support this data movement

Showing 5 reviews of 56 Read all reviews

FullStory FAQs

Below are some frequently asked questions for FullStory.

FullStory offers the following pricing plans:

  • Pricing model: Free
  • Free Trial: Available

Contact FullStory for pricing details.

We do not have any information about FullStory features

FullStory has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

FullStory supports the following languages:

English

FullStory supports the following devices:

Android (Mobile), iPhone (Mobile)

FullStory integrates with the following applications:

Bigcommerce, Bugsnag, Drift, Google Analytics, Help Scout, HipChat, Intercom, JIRA Service Management, Magento Commerce, Mixpanel, Olark, Optimizely, Salesforce Sales Cloud, Salesforce Service Cloud, Segment, Shopify, Slack, Squarespace, Tealium Universal Data Hub, Trello, Unbounce, UserVoice, WooCommerce, WordPress, Zendesk

FullStory offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for FullStory.