About FullStory
FullStory is a digital intelligence platform that helps industry leading eCommerce and SaaS Companies understand and improve their digital experiences. By leveraging FullStory’s analytics, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools, customers are able to reduce user struggle, and capture more revenue.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to FullStory
Key benefits of FullStory
- Illuminate hidden causes of lost revenue. Poor user experiences are impacting your company’s bottom line in ways you might not even realize. FullStory automatically discovers, analyzes, and ranks these opportunities so your teams can confidently focus on the improvements that will yield the greatest benefits.
- Craft an ideal experience with cutting-edge methods.
-Get the big picture while protecting user privacy. While FullStory collects an unprecedented amount of experience data, we do it while holding end-user privacy preeminent. We’ve taken the time to design and implement privacy into every aspect of our platform so you can use FullStory responsibly, knowing your users’ trust is well-placed.
- Empower your team with ground-truth data.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to FullStory
Images
Features
Total features of FullStory: 128
Alternatives
Inspectlet
Hotjar
Mouseflow
Bloomreach
Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Fullstory ushers in a new era of live data analytics
Reviewed on 2019/01/29
The ability to see exactly how your users are struggling with a particular element of your website...
The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.
Pros
The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.
Cons
There's not really anything I can knock this product for. It's exceptional.
- Industry: Online Media
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product for learning about your customer usage! Highly recommend for any product team!
Reviewed on 2022/12/03
Excellent, Highly recommend it to any product out there trying to understand their product and...
Excellent, Highly recommend it to any product out there trying to understand their product and customer experience on the next level.
Pros
Loved that you could review widget screen recordings for our app where other competitor products did not allow us to do this.
Cons
Pricing was hard to understand initially but the excellent support team cleared this up for us. Thanks heaps [SENSITIVE CONTENT] 5 star support!
Reasons for Choosing FullStory
Embedded/Widget recordings work through Fullstory but not Hotjar.Switched From
HotjarReasons for Switching to FullStory
Great support and assistance from the Fullstory team.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Too pricey for the features and functionality it supports
Reviewed on 2017/08/18
Pros
Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.
Cons
For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
State of the art product, but poor customer service and retention, unjustified price increase
Reviewed on 2019/11/21
Everything about the software itself was great, unfortunately the service and pricing packages...
Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.
Pros
It was very easy to use, and very useful to debug issues, and trace or track usage abuse.
Cons
Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception.
First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.
Alternatives Considered
HotjarReasons for Switching to FullStory
It was easy to go onboard, and was able to identify users by passing in some parameters.
- Industry: Computer Software
- Company size: 1 001–5 000 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Track the User session and watch them use your product to identify there pain points
Reviewed on 2020/04/27
FullStory has been a really useful tool for analysing the user experience on the Website
FullStory has been a really useful tool for analysing the user experience on the Website
Pros
FullStory records the live session of the user who uses the fullstory integrated web application,
It records lots of other useful metrics which can be used for analysis these metrics can be customised,
The integration of fullStory to the product is simple and easy due to the good documentation an good customer support,
The FullStory provides some inbuilt analysis trends which is pretty useful,
FullStory provides API's for data extraction,
Cons
I wold like to move the metric data collected to a analytic platform like tableau, which is not achievable right now,
i recommend fullStory to provide a inbuilt environment such as tableau for further analysis on the data collected,
The metrics stored dose not last for a longer than 90 to 100 days, so we had to write java code to move data from fullStory to databases, fullStory has provided api's to support this data movement
FullStory FAQs
Below are some frequently asked questions for FullStory.Q. What type of pricing plans does FullStory offer?
FullStory offers the following pricing plans:
- Pricing model: Free Version
- Free Trial: Available
Contact FullStory for pricing details.
Q. Who are the typical users of FullStory?
FullStory has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does FullStory support?
FullStory supports the following languages:
English
Q. Does FullStory support mobile devices?
FullStory supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does FullStory integrate with?
FullStory integrates with the following applications:
Adobe Commerce, Amazon Redshift, Appcues, BigCommerce, BugSnag, Chameleon, Convert Experiences, Delacon, Desk.com, Drift, Firebase, Gainsight PX, Google Analytics 360, Google Tag Manager 360, Heap, Help Scout, HipChat, Intercom, Invoca, Iterate, JIRA Service Management, Jira, Kustomer, LOU, Medallia Insights Suite, Mixpanel, Mixpanel Export Tool, New Relic, Olark, Optimizely, Pendo, Productboard, Qualaroo, Qualtrics 360-Degree Feedback, Qualtrics CoreXM, Qualtrics CustomerXM, Qualtrics EmployeeXM, Salesforce Sales Cloud, Salesforce Service Cloud, Segment, Sentry, Shopify, SiteSpect, Slack, Split, Squarespace, Squiz Matrix, Survicate, Tealium Customer Data Hub, Tray.io, Trello, Unbounce, Unbound Commerce, Usabilla, UserVoice, WooCommerce, WordPress, Zendesk Suite, gravity, interCOMM, mParticle
Q. What level of support does FullStory offer?
FullStory offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for FullStory.
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