Chili Piper

Chili Piper turns inbound leads into qualified meetings.

4,4 /5 (81 reviews) Write a Review!

Chili Piper Overview

What is Chili Piper?

Chili Piper is a suite of automated scheduling tools that help revenue teams convert more leads into qualified meetings, faster.

Our intelligent Concierge form scheduler offers a simple way for inbound leads to book a meeting or start a phone call immediately after submitting a form on your website.

Unlike the traditional method of inbound lead management, Chili Piper uses smart rules to qualify and distribute leads to the right reps in real time. Our software also allows companies to automate lead handoff from SDR to AE and book meetings from marketing campaigns and live events.

Companies like Square, Twilio, DiscoverOrg, Spotify, and Forrester use Chili Piper to create an amazing experience for their leads, and in return, convert double the amount of leads into held meetings.

Chili Piper Overview

Pricing

Starting from
US$15,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Please see pricing details here. https://www.chilipiper.com/pricing


Chili Piper Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany
Supported Languages
English

Media

Real-time, automated appointment scheduling enables prospects to choose a meeting date and time
Call scheduling consent for instant call with a rep or demo booking
Funnel analytics provide insights into conversion rate and prospects' choices
Chili Piper video Chili Piper screenshot: Real-time, automated appointment scheduling enables prospects to choose a meeting date and time Chili Piper screenshot: Call scheduling consent for instant call with a rep or demo booking Chili Piper screenshot: Funnel analytics provide insights into conversion rate and prospects' choices Chili Piper screenshot: Chili Piper screenshot: Chili Piper screenshot: Chili Piper screenshot: Chili Piper screenshot: Chili Piper screenshot: Chili Piper screenshot:

Chili Piper Reviews

Chili Piper Reviews

Overall rating
4,4
/
5
Excellent
43

Very good
31

Average
5

Poor
1

Terrible
1

Value for Money
4,4
Features
4,4
Ease of Use
4,2
Customer Support
4,6
91% recommended this app
Benjamin K.

Making it earlier to book meetings

Chilipiper has allowed us to grow up a bit with respect to our opp distribution from SDRs to AEs. The fact that we can assign percentages of distribution is a nice feature that if used properly can make a real impact in how many deals we are able to close on a monthly basis. Customer support tends to be pretty quick and I enjoy seeing the company grow along with us.


Brooke H.

Chili Piper is incredible - both the software and their team


Verified Reviewer

Absolutely Awful

Not a fan whatsoever. I want our old systems back.


Verified Reviewer

Great Scheduling Platform

Overall, Chili Piper has been a great platform, helping us manage the bookings well and providing the flexibility in terms of making changes without much hassle.


Jacco D.

No more wasting time and lost demos

Chili Piper has helped us no longer waste time and lose demos from the website or no shows.


Benjamin K.
Industry: Food & Beverages
Company size: 51-200 Employees

Making it earlier to book meetings

Used Daily for 1+ year
Reviewed on 2018/11/30
Review Source: Capterra

Chilipiper has allowed us to grow up a bit with respect to our opp distribution from SDRs to AEs. The fact that we can assign percentages of distribution is a nice feature that if used properly can make a real impact in how many deals we are able to close on a monthly basis. Customer support tends to be pretty quick and I enjoy seeing the company grow along with us.

Pros

I like the interface and the intuitiveness is second to none that I have seen in the industry. I really appreciate how I am able to put my calendar's availability in emails to send to prospects, it looks great and works exceptionally well.

Cons

The lack of customization on the admin side. The fact that I can't order assigned meeting queues once they have been established just seems silly. A company's need changes consistently and we shouldn't be forced to delete meeting queues to have the order we want.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Brooke H.
Industry: Computer Software
Company size: 11-50 Employees

Chili Piper is incredible - both the software and their team

Used Daily for 6-12 months
Reviewed on 2020/11/18
Review Source: Capterra

Pros

I can't say enough amazing things about Chili Piper. It has increased our number of meetings booked with AEs, with leads (that meet our qualification criteria) able to book a meeting with an AE directly after completing a form on our website. Not only that, but the suggested times functionality within emails (where you can suggest meeting times to a prospect that enables them one-click booking from within the email) is a game changer - with huge success from this feature alone.

The platform is intuitive and easy to use and also has huge scope for meeting a range of use cases. But not only is the platform fantastic, the Chili Piper team and our technical lead [SENSITIVE CONTENT HIDDEN] is hands down the best, giving next-level support and care for customers and their use cases to solve. Thank you [SENSITIVE CONTENT HIDDEN]!!

Cons

Excited for their Hubspot integration coming out soon!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 51-200 Employees

Absolutely Awful

Used Daily for 1-5 months
Reviewed on 2018/09/12
Review Source: Capterra

Not a fan whatsoever. I want our old systems back.

Pros

Not a ton. Almost every positive aspect is done better by their competitors. Our leadership likes it because of the features to quickly get ahold of salespeople through the site but it mostly just yields low quality meetings because of the low barrier to get signed up with a salesperson.

Cons

Every function of their software that is positive can be done better by competitors, their "competitive advantage" that makes it easier to get in contact with a salesperson has done nothing but waste our time with lower quality prospects.

Response from Chili Piper

Thanks for sharing this feedback. Very sorry to hear you've had a poor experience with us. I'd love the opportunity to talk with you 1 on 1 if you're up for it - [email protected]ipiper.com. We've built in qualification rules into Chili Piper to help your team avoid things like this, so I'd love the chance to see if we can help you out with this issue. Thank you again, I hope to chat with you soon - Gaines Murfee, Product Manager

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 201-500 Employees

Great Scheduling Platform

Used Daily for 6-12 months
Reviewed on 2020/10/18
Review Source: Capterra

Overall, Chili Piper has been a great platform, helping us manage the bookings well and providing the flexibility in terms of making changes without much hassle.

Pros

We have cases where we need to change the percentage of calls being booked for the various reps for various reasons. Great thing about Chili Piper is that is allows to make such changes at the click of a few buttons, and help equalize the number of calls booked towards the end of the month.

Cons

We haven't explored the platform to the maximum. Still not much clarity in terms of how to use the reschedule option or make changes to the internal calendar. Found a bug where if our Google Calendar is in one time zone but the org-wide Chili Piper is in another time zone, the round-robin starts acting weird.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jacco D.
Industry: Photography
Company size: 51-200 Employees

No more wasting time and lost demos

Used Daily for 1+ year
Reviewed on 2018/11/30
Review Source: Capterra

Chili Piper has helped us no longer waste time and lose demos from the website or no shows.

Pros

Chili Piper allows us to streamline the workflow of prospects and SDRs scheduling demos with AEs, adding security they will happen. With a few clicks our SDRs can book a demo for the right AE which is then automatically synced with Gcal, Salesforce and Zoom. For any visitors on our website it is even easier to book a demo when they want - unbelievable there are still companies that don't make it easy to speak with them.

Cons

Because Chili Piper facilitates an efficient process syncing various different softwares, there may be issues when one of them is off or not synced correctly once in a while. Not a problem caused by Chili Piper though and the team is always there to support in these instances.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,6/10
Based on 81 user ratings
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Chili Piper Pricing

Chili Piper Pricing

Starting from
US$15,00/month
Free Trial
Free
Subscription
Value for money

Please see pricing details here. https://www.chilipiper.com/pricing

Please see pricing details here. https://www.chilipiper.com/pricing

Value for Money
4,4/5
Based on 81 user ratings
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Chili Piper Features

Chili Piper Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Collaboration Tools
Contact Database
Contact Management
Customizable Templates
Data Import/Export
Lead Capture
Lead Management
Real Time Data
Reporting & Statistics
Sales Analytics
Sales Reporting
Sales Tracking
Search Functionality
Third Party Integration
Workflow Management
Features
4,4/5
Based on 81 user ratings
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Categories

Additional information for Chili Piper

Additional information for Chili Piper

Key features of Chili Piper

  • Automated Scheduling
  • Calendar Management
  • Campaign Management
  • Contact Management
  • Group Scheduling
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Meeting Management
  • Multi-Location
  • Performance Management
  • Performance Metrics
  • Territory Management

Benefits

-Concierge lets inbound leads book time immediately after submitting a web form.
-Concierge Live lets inbound leads start a live call immediately after submitting a web form.
-Reps use Instant Booker to suggest available meetings times over email and let prospects book with one click.
-Reps can use the Chili Piper Extension to book meetings from any app and transfer leads in seconds.
-Use our Events Manager to easily pre-book and manage meetings at conferences and trade shows.
-Events Manager makes it easy to coordinate rep calendars and meeting spaces so you never double-book.

Chili Piper FAQs

Chili Piper FAQs

Below are some frequently asked questions for Chili Piper.

Q. What type of pricing plans does Chili Piper offer?

Chili Piper offers the following pricing plans:

Starting from: US$15,00/month

Pricing model: Free, Subscription

Free Trial: Available

Please see pricing details here. https://www.chilipiper.com/pricing

Q. What are the main features of Chili Piper?

Chili Piper offers the following features:

  • Automated Scheduling
  • Calendar Management
  • Campaign Management
  • Contact Management
  • Group Scheduling
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Meeting Management
  • Multi-Location
  • Performance Management
  • Performance Metrics
  • Territory Management

Q. Who are the typical users of Chili Piper?

Chili Piper has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Chili Piper support?

Chili Piper supports the following languages:

English

Q. What type of pricing plans does Chili Piper offer?

Chili Piper has the following pricing plans:

Free, Subscription

Q. Does Chili Piper support mobile devices?

We do not have any information about what devices Chili Piper supports

Q. What other apps does Chili Piper integrate with?

Chili Piper integrates with the following applications:

Cisco Webex, GoToMeeting, Google Workspace, HubSpot Marketing Hub, Intercom, Marketo Engage, Oracle Eloqua, Pardot, Salesforce Sales Cloud, Twilio

Q. What level of support does Chili Piper offer?

Chili Piper offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials