AlertOps

Incident & response management tool for IT & DevOps teams

About AlertOps

AlertOps is a cloud-based incident management solution which helps NOC, ITOps, and DevOps teams collaborate and automate responses to critical business issues in real-time. It enables users to set-up various escalation and routing methods to facilitate the management of triggers across organizations.

Key features of AlertOps include on-call schedules, reporting, live call routing, alert aggregation, team management, real-time collaboration and mobile incident management. The tool allows users to create custom workflows for sending alerts to stakeholders and lets ticketing software automate callbacks, close/open tickets, and fetch data from other integrated systems. It also enables users to integrate their platform through Web API or email and send notifications from monitoring tools to all concerned groups.

AlertOps, built on Microsoft Azure cloud infrastructure, provides a role-based security module which enables users to define user roles and maintain a secure work environment as required by businesses. Its Live Call Routing system allows users to route calls to multiple teams in real time and track every call interaction.

AlertOps facilitates two-way integration with several in-house and third-party softwares such as JIRA, ServiceNow, and more. It also provides mobile applications for Android and iOS devices, which allows users to respond quickly to critical incidents anywhere, anytime.

Pricing starting from:

US$5,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of AlertOps

• AlertOps enables users to set up custom and multi-tiered rules for teams to send and receive notification as per alert aggregation.
• AlertOps lets IT operation managers to add contacts, edit security roles, view members in a group and route calls as per their schedules.
• Businesses can use AlertOps to build custom workflows and rules to escalate incidents, highlight unknown actions and reduce response time
• With manual paging tools, the platform allows DevOps to inform multiple teams at once and use templates and open tickets to receive immediate responses.
• Users can automate operations in real-time and quickly collaborate with teams to come up with a solution for incidents.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$5,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

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AlertOps screenshot: AlertOps screenshot: AlertOps screenshot: AlertOps screenshot: AlertOps screenshot: AlertOps screenshot:

Features

Total features of AlertOps: 56

  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Approval Workflow
  • Assignment Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Call Distribution
  • Call List Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Collaboration Tools
  • Communications Management
  • Customizable Templates
  • Dashboard
  • Disaster Recovery
  • Email Alerts
  • Event Logs
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Investigation Management
  • Issue Auditing
  • Job Scheduling
  • KPI Monitoring
  • Knowledge Base Management
  • Maintenance Scheduling
  • Mobile Alerts
  • On Call Scheduling
  • Performance Metrics
  • Prioritization
  • Project Management
  • Purchasing & Receiving
  • Real Time Notifications
  • Release Management
  • Reporting & Statistics
  • Role-Based Permissions
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Support Ticket Management
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Ticket Management
  • Timeline Management
  • Troubleshooting Reports
  • Uptime Reporting
  • User Management
  • Workflow Management

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Reviews

Overall rating

4,6 /5
(16)
Value for Money
4,7/5
Features
4,6/5
Ease of Use
3,9/5
Customer Support
4,4/5

Already have AlertOps?

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Showing 5 reviews of 16
Juan pablo R.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Experience using alertops

Reviewed on 2018/07/27

We have a company for devops as a services, so we monitor multiples servers around the glove and...

We have a company for devops as a services, so we monitor multiples servers around the glove and your services is helping us to have the alert of all the stack

Pros

The scaling system and notifications sms.

Cons

It is quite complicated to configure. Many times we ask for help because we couldn't understand the settings for ourselves.

Response from AlertOps

Thanks so much for being our customer! Glad the application is working for you. We're always available to help you configure your systems,and are continuing to improve our documentation to get the set up smoother!

L.victoria B.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Happy Customer.

Reviewed on 2019/06/10

We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's...

We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person.
Alerts are working for us!

Pros

I can make the schedule ahead of the time and make changes immediately when needed.

Cons

Limited options for individual responses to the extensions.

I'd love it if I got the voice messages in text form.

Response from AlertOps

Thanks Victoria! We're glad to hear that the alerts are working for you and that you're enjoying AlertOps! I'll definitely check in with our team about that feature - and if it's not in the pipeline, it will be soon!

George W.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good technology but customer service needs polish.

Reviewed on 2018/02/13

Pros

Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts.

Cons

Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription.

Response from AlertOps

Hi George,
Thanks for the Feedback! We've been working on having a more smooth transition from trial to payment and am glad that your found the application easy to integrate with!

Cameron P.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great value for money and very good customer support

Reviewed on 2019/06/17

The overall experience has been great due to the price point and customer support. I have...

The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again.

Pros

The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc. Customer support is very responsive and helpful.

Cons

The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.

Response from AlertOps

Thanks so much Cameron, we're glad you're seeing value in our product! Just so you know, our UI is constantly improving so we will take note of those issues immediately.

Jason W.
Overall rating
  • Industry: Wholesale
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

We got this to replace a product that was not going to support apple phones. And saved money...

Reviewed on 2017/12/20

support for any device and some reporting is nice to see. Price was a benefit too. Also getting a...

support for any device and some reporting is nice to see. Price was a benefit too. Also getting a phone call and not just a text message. That helped a lot.

Pros

Very adjustable to work with anything. And cloud base does help for future changes.
the cost turns out to be 1/2 of what we use to spend for a product we less support.

Cons

Might be a setting issue. But if you have many alerts from the same source the oncall user can get hit with a huge amount of alerts to clear before actually dealing with the issue.
But like I said it could be a setting issue.

Response from AlertOps

Awesome! I'm glad we were able to save you money and give you the support you need! The setting can be seen soon in an upcoming release, so stay tuned!

Showing 5 reviews of 16 Read all reviews

AlertOps FAQs

Below are some frequently asked questions for AlertOps.

AlertOps offers the following pricing plans:

  • Starting from: US$5,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Standard - $5 per user/mo. billed annually Premium - $15 per user/mo. billed annually Enterprise - $23 per user/mo. billed annually See all plans & features: htps://alertop.com/pricing

We do not have any information about AlertOps features

AlertOps has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

AlertOps supports the following languages:

English

AlertOps supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

AlertOps integrates with the following applications:

Airbrake, Apica, AppDynamics, AppSignal, Cherwell Service Management, ConnectWise Manage, Datadog, Dotcom-Monitor, Dynatrace, Freshdesk, Freshservice, GitHub, HipChat, Jira, Librato, LogicMonitor, ManageEngine ServiceDesk Plus, Microsoft Azure, Microsoft Teams, Monitis, Nagios XI, New Relic One, PRTG Network Monitor, Panopta, Pingdom, Scalyr, Server Monitoring by Server Density, ServiceNow, Slack, Spiceworks, Splunk Cloud, Statuspage, Sumo Logic, VMWare Practice Lab, Zabbix, Zendesk

AlertOps offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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