Infinity Call Tracking
Infinity Call Tracking
About Infinity Call Tracking
Infinity is a web-based software solution for businesses of any size that manage customer success, conversational marketing, and call records all in one location. Infinity comes with a call tracking feature, which provides an additional source of analysis when creating pathways to generate revenue. This ensures that any marketing campaign is tracked properly and sales are matched according to the initial source of the campaign. In addition, call tracking can locate offline numbers from sources such as flyers, business cards, or broadcast adverts to analyze all aspects of your marketing initiative.
The system is also designed to speed up the onboarding process of new hires in order to use that time spent on moving the business forward. Infinity Tracking provides a platform to not only create customized online training courses but also maintain a storage of content for frequent and successful modules that have been successful in the past.
Key benefits of Infinity Call Tracking
• Infinity provides international tracking numbers for over 75 countries.
• Infinity integrates with multiple CRM systems to gain knowledge of the customer to drive sales.
• A project management feature helps the onboarding process run smoothly.
• Infinity's geolocation feature displays where a call has originated from before the phone is answered.
• Detailed missed call alerts ensure a potential customer is not missed during non work hours.
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Reviews
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- Industry: Marketing & Advertising
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic management and support
Reviewed on 2020/07/10
It was a pleasure and I'm sorry that we can't continue but it's due to covid and current costs
It was a pleasure and I'm sorry that we can't continue but it's due to covid and current costs
Pros
The insights are great and presented in an understandable way and the support and account management we received from [SENSITIVE CONTENT HIDDEN] respectively was excellent - thank you!
Cons
Not much, generally it was excellent so no complaints here
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A tool that does the job well.
Reviewed on 2019/03/27
Pros
I like how in-depth the call tracking is and how easy the UI is to use. We regularly get a lot of requests to look into rogue callers and to credit calls, the software allows us to easily determine whether or not it was a legitimate call. The support team are an excellent bunch who respond to queries pretty fast and go out of their way to make our lives easier.
Cons
The admin portal has limited functionality for the end-user, we regularly have to contact Infinity Support to create new users and dial in groups, for example. I'm sure there's reasons for this, but it's just a mild inconvenience at times as sometimes their workload is high, it can take a little longer for a response. They do state they will respond within 48hrs, which has always been the case though.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Product fine, customer service poor
Reviewed on 2022/11/09
I would rate it as a poor experience; at no point in the process did I feel that they valued us as...
I would rate it as a poor experience; at no point in the process did I feel that they valued us as a customer, and it was bitterly disappointing that someone in a senior position didn't take on our issues and see it as an opportunity to turn a negative situation around.
Pros
As far as call tracking platforms go (and we didn't need to deploy any of the advanced features) this is on-par with alternatives.
Cons
We chose this platform because they offered a Google Data Studio connector; in September 2022 this stopped working and we were promised a fix within a week (after chasing multiple times on the issue). Eight weeks later and we're no further forwards.Comms with Infinity have been awful - they don't actively contact us, even when they promise to update us. The last time I was able to get a response was because I chased their [SENSITIVE CONTENT] on LinkedIn, who then ignored me afterwards.Little to no chance of us using them again.
- Industry: Business Supplies & Equipment
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great customer service
Reviewed on 2020/06/04
My favorite part of working with Infinity has been the personalised service I had always got from...
My favorite part of working with Infinity has been the personalised service I had always got from them even though we are not even a "premium customer". [SENSITIVE CONTENT HIDDEN] and of course, my favorite [SENSITIVE CONTENT HIDDEN] have been not only extremely friendly but also very knowledgeable and always working super hard to solve any issue or support me with the day to day management of the program. I don't know much about competitor offers but I can definitely recommend Infinity for their great service.
Pros
Easy to implement and to use, the new customer hub is particularly modern and user friendly compared to the old portal (which was easy to use anyway). We've recently starting using conversation analytics and I'm really liking this feature as it solves a problem we were having with people not rating their calls.
Cons
Not being able to bulk download recorded calls.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Infinity is imperative to the success of our new business strategy
Reviewed on 2019/03/27
Pros
The call tracking gives us a better understanding of the marketing activity that is driving the enquiries and converting to new business. The integration with Doubleclick has improved the efficiency of our PPC campaign, we have a better cost per lead now. The agents can rate calls directly in to the portal which gives us clearer reporting which also links with GA so we can view qualified calls and appointments booked. All activity whether online or offline can be measured using Infinity's fixed numbers. The IVR allows users to select which department they want to speak with to help us divert calls quickly to the right people.
Cons
Infinity is really useful for our business. We previously used a competitor and Infinity is by far superior in its customer service, functionality and reporting.
Infinity Call Tracking FAQs
Below are some frequently asked questions for Infinity Call Tracking.Q. What type of pricing plans does Infinity Call Tracking offer?
Infinity Call Tracking offers the following pricing plans:
- Starting from: US$65.00/month
- Pricing model: Subscription
- Free Trial: Available
Please contact Infinity directly for detailed pricing information.
Q. Who are the typical users of Infinity Call Tracking?
Infinity Call Tracking has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Infinity Call Tracking support?
Infinity Call Tracking supports the following languages:
English, French, Serbian, Spanish
Q. Does Infinity Call Tracking support mobile devices?
Infinity Call Tracking supports the following devices:
Android (Mobile)
Q. What other apps does Infinity Call Tracking integrate with?
Infinity Call Tracking integrates with the following applications:
Campaign Manager Upaknee, Google Analytics 360, Quantcast, Salesforce Sales Cloud, Webtrends
Q. What level of support does Infinity Call Tracking offer?
Infinity Call Tracking offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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