TRIMS

TRIMS

Cloud-based omnichannel retail management platform

4.4/5 (28 reviews)

TRIMS Overview

TRIMS is an omnichannel retail platform designed for retail businesses of all sizes to manage their inventory and point of sale (POS). The system can be integrated with a range of eCommerce platforms such as WooCommerce, Shopify, and Magento, and provides tools for customer engagement, order management, and more.

With TRIMS, users can centrally manage all of their sales, customers, stock, inventory, and purchasing. Users can customize the matrix of attributes and variants to suit the particular needs of their business. Platform-specific connectors allow users to integrate with Magento, Shopify, WooCommerce, Farfetch, Visualsoft, and Channel Advisor, and TRIMS offers an API for connecting to other eCommerce providers.

Users can increase customer engagement and strengthen relationships with TRIMS’s tools. Loyalty points allow users to reward customers for their purchases, and customer profiles can be generated for marketing purposes. Company-wide purchase data can be analyzed centrally in a single system to provide sales insights. TRIMS also automates allocation of eCommerce orders and generates user alerts for order picking and validation.

Pricing

Starting from
£69,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United Kingdom

Supported Languages

English

TRIMS Reviews

Overall rating
4.4/5
86% positive reviews
14
Excellent
10
Very good
4
Average
0
Poor
0
Terrible
Simon W.

Great Solution

Used Daily for 2+ years
Reviewed on 2019/03/11
Review Source: Capterra

It's been very good, once we were over the initial learning curve. TRIMS allows us to manage our stock effectively, while giving us a clear picture of how each part of the business is performing by time and by date, 24/7.

TRIMS is a very comprehensive piece of software - our advice would be to simplify it, until you learn what it can do, and then increase its footprint in your business in bite size chunks, because once it is something you are familiar with, you'll genuinely wonder how you've ever done without it.

Pros

TRIMS offers us a comprehensive picture of our current stock and of the performance of our business at any given time, now or in the past. It's integrated superbly well with our website, enabling us to immediately stop selling online when we have run out of stock. We would warmly recommend Touch Retail, who have been superb partners from the word go.

Cons

The software is very comprehensive, so it can take some time to get to grips with it, but if you request it, the TRIMS team can simplify your experience so that the system only gives you what you want and need, with the option to improve your user experience as you become more familiar with the platform.

Response from Touchretail

Simon, it's an absolute pleasure to read your comments. The whole reason we develop retail software is to try and make retailers lives easier, so reading reviews like this really makes it all worthwhile. I will ensure the rest of the team read this and thanks for taking the time to comment, and for being so supportive of our efforts.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Alex R.

Overall great system

Used Daily for 2+ years
Reviewed on 2019/03/22
Review Source: Capterra

You need to have patience and be willing to learn how to use the system but once you know your way around it it's fantastic and i've already recommended it to other retailers.

Pros

The trims back end software has a lot of very useful features and is quite easy to use once you understand the basics. It has a modern look and layout which make it more intuitive to use than other options we looked at before decided to go with Touch Retail.

Cons

While the ticket system for technical issues works well and the team in support work on problems quickly, communication could be improved. The causes of any crashes or faults are never explained, instead just an email saying the ticket has been resolved. This would probably be okay most of the time but often it's for an ongoing issue.

Response from Touchretail

Thanks for the positive review, it is great to hear that you are getting on well with the system, and that it is of real benefit to your business. We take on-board any comments and I will talk to the team about explaining the cause of any issues, should you get any.

Your point about having patience and be willing to learn is very true. Our previous software Rapidstock, was very very easy to use but had limited functionality. TRIMS has been written to do a lot more, and be very flexible, and inevitably that is going to be more difficult to use. But that is what we wan't, a much more powerful system. And I think we have hit the right balance - but we do always keep adding in thing to make it easier.

Thanks again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Anna S.

TRIMS is helping us to steamline our stock system and give seamless integration to our website.

Used Daily for 1+ year
Reviewed on 2019/03/12
Review Source: Capterra

We had a very tricky problem for TRIMS to solve as we were merging two businesses together and had two separate stock systems, we were also planning on launching two new websites at the same time. This was a tough situation that TRIMS helped us to resolve. The staff were amazing and helped us through every step of the way. We are now a year into using TRIMS and have got to grips with the system quickly.

Pros

I like the way you can customise the product records to work best for you, giving you a system that is easy to work with. I also like the reporting as it can keep me up to date on sales by brand, department etc.

Cons

The reports take a while to build and ideally could do with being quicker. It can feel like a lot of steps to adjust a record if you need to.

Response from Touchretail

Hi Anna. Thanks very much for taking the time to review our software. Lovely to be working with you and it's great to hear that you are getting real positive benefit from using TRIMS.

We are doing all we can to speed up reporting, it can be difficult with the system being so flexible. But we are making progress. If you are not already scheduling emailed reports, it is worth doing so because you can then have your reports sat in your inbox waiting for you.

Thanks again for the positive comments!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Shirley G.

Best Software Move

Used Daily for 2+ years
Reviewed on 2019/04/17
Review Source: Capterra

New features are constantly being introduced to keep up with retailers needs - they developed several new add-ons that we required to enable us to move from our previous stock system with no hardships. We have now integrated our new website with Trims through woo commerce , which couldn't have been simpler! On top of that the level of support that we have from both Touch Retail and The IT Department (Wexford) is second to none.

Pros

Being able to import orders from suppliers directly into Trims, which then sets up both the order & the new products is such a time saver. Bulk editing groups of products, versatility of reports, promotions for tills.. the list of benefits is endless.

Cons

So many features & report options - I don't have enough time to make full use of them!!

Response from Touchretail

Thank you for the fantastic review, very much appreciated. It is great to hear that the system is working so well for you, makes us really happy and I will certainly get the team to read your comments. Good luck with the recently launched WooCommerce integration! Thanks again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Qasim J.

TRIMS

Used Daily for 1+ year
Reviewed on 2019/03/22
Review Source: Capterra

Overall we are able to control stock very well. We can see from the point where it is booked in, to the point where it is sold and everywhere in between. It also allows us to track and report sales of styles across various departments. It integrates well with our online system. The new features being developed constantly are great too. Very much looking forward to using the WMS part of this.

Pros

It is quick and easy to use software for our business. It allows us to control our stock and and report accordingly. It integrates well with our other platforms and there are constantly new developments.

Cons

The reporting is difficult to use sometimes with some settings. Would like more configuration on reports and perhaps integrations with our online platform. Examples include sell through % based on overall stock, perhaps linking with online conversion rates / page views etc, cover required adjustments to fit our business.

Response from Touchretail

Thanks for taking the time to review the software, it is great to hear very positive comments. Happy it is working well within the business. Interesting idea regarding integration with page views, we will have a look at what is possible! Thanks again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

TRIMS Pricing

Starting from
£69,00/month
Pricing options
Free Trial
Subscription
Value for money

Lite: £69/month (billed monthly) or £59/month (billed annually).
Pro: £79/month (billed monthly) or £69/month (billed annually).
Enterprise: £89/month (billed monthly) or £79/month (billed annually).

TRIMS Features

  • API
  • Barcode Scanning
  • Customer Database
  • Customer Loyalty Program
  • Discount Management
  • Inventory Management
  • Multi-Location
  • Order Management
  • POS
  • Reporting & Statistics

  • Activity Dashboard
  • Automatic Notifications
  • Automatic Reminders
  • Customer History
  • Employee Management
  • Gift Card System
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Sales Reporting

Additional information for TRIMS

Key features of TRIMS

  • Accounting Integration
  • Barcode Scanning
  • Discount Management
  • Email Marketing
  • Inventory Management
  • Multi-Location
  • Order Management
  • Promotions Management
  • Purchase Order Management
  • Returns Management
  • Sales Tracking
  • eCommerce
  • eCommerce Integration

TRIMS FAQs

Below are some frequently asked questions for TRIMS.

Q. What type of pricing plans does TRIMS offer?

TRIMS offers the following pricing plans:

Starting from: £69,00/month

Pricing model: Subscription

Free Trial: Available

Lite: £69/month (billed monthly) or £59/month (billed annually).
Pro: £79/month (billed monthly) or £69/month (billed annually).
Enterprise: £89/month (billed monthly) or £79/month (billed annually).

Q. What are the main features of TRIMS?

TRIMS offers the following features:

  • Accounting Integration
  • Barcode Scanning
  • Discount Management
  • Email Marketing
  • Inventory Management
  • Multi-Location
  • Order Management
  • Promotions Management
  • Purchase Order Management
  • Returns Management
  • Sales Tracking
  • eCommerce
  • eCommerce Integration

Q. Who are the typical users of TRIMS?

TRIMS has the following typical customers:

Mid Size Business, Small Business

Q. What languages does TRIMS support?

TRIMS supports the following languages:

English

Q. What type of pricing plans does TRIMS offer?

TRIMS has the following pricing plans:

Subscription

Q. Does TRIMS support mobile devices?

TRIMS supports the following devices:

Android, iPhone, iPad

Q. What other apps does TRIMS integrate with?

TRIMS integrates with the following applications:

ChannelAdvisor, Magento, Peoplevox, Shopify, WooCommerce

Q. What level of support does TRIMS offer?

TRIMS offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials