Enquire CRM

CRM platform for home care and assisted living businesses

4,4 /5 (5 reviews) Write a Review!

Enquire CRM Overview

What is Enquire CRM?

Enquire CRM is a senior living and post-acute care solution that allows users to customize each client’s workflow, sales process, and terminology. The cloud-based software is designed to aid users in obtaining high conversion rates and contacts along with gaining insight into community performance via customized business intelligence and reporting tools.

Enquire CRM’s skilled nursing functionality helps with streamlining admission processes, referral management, account management, admission checklist, hospital integration, EMR integration, and integrated market data. Users can also track outreach along with non-referring and referring accounts to help understand how business development efforts are translating into admissions. Enquire CRM also helps home health, home care, and hospice organizations streamline referral acceptance, and processing.

Enquire CRM is designed to reduce the amount of systems needed by post-acute care and senior living businesses by integrating every service line on one platform. Users can view their entire buyer journey and gain insight into the movement of patients and residents within the network through actionable insights and analytics.

Enquire CRM Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Enquire Solutions for pricing details.


Enquire CRM Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Overview of nursing schedule and tasks to assist in workflow
Integrated CRM and marketing functions
Dashboard that can be accessed on a mobile device
Patient information center that can be accessed on a mobile device
Skilled nursing homepage to manage all patient needs from one platform
Enquire CRM video Enquire CRM screenshot: Overview of nursing schedule and tasks to assist in workflow Enquire CRM screenshot: Integrated CRM and marketing functions Enquire CRM screenshot: Dashboard that can be accessed on a mobile device Enquire CRM screenshot: Patient information center that can be accessed on a mobile device Enquire CRM screenshot: Skilled nursing homepage to manage all patient needs from one platform

Enquire CRM Reviews

Enquire CRM Reviews

Overall rating
4,4
/
5
Excellent
3

Very good
1

Average
1

Poor
0

Terrible
0

Value for Money
4,3
Features
4,2
Ease of Use
4,2
Customer Support
4,4
80% recommended this app
Verified Reviewer

Great System Flow -- Improved Sales

My marketing team grumbled at learning something new ... but learned it quickly. It is easy to use to it has increased their compliance with entering activity. It has helped us "revive" some older leads by continually scheduling follow up. Overall, very pleased.


Rufino L.

Great people to work with.


Verified Reviewer

Not exactly up to the promise

Enquire is a nice vanilla CRM. If you’re looking for something that is ready to go out of the box and tell you how to run your sales organization, then this might not be right for you. But if you have a strong process and want to find a CRM that can be molded to fit (and you have the time and staff to set it up properly), then Enquire might be a good solution.


Lisa K.

Enquire CRM is very easy to use which is much needed with a busy schedule.


Karen K.

Very user friendly


Verified Reviewer
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Great System Flow -- Improved Sales

Used Daily for 1+ year
Reviewed on 2019/03/12
Review Source: Capterra

My marketing team grumbled at learning something new ... but learned it quickly. It is easy to use to it has increased their compliance with entering activity. It has helped us "revive" some older leads by continually scheduling follow up. Overall, very pleased.

Pros

"Forces" you to schedule follow up and keeps the sales process moving. Was easy to learn and easy to use. Web based so you can work from anywhere.

Cons

There are many standard reports, but running custom reports is a bit cumbersome.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Rufino L.

Great people to work with.

Used Daily for 1+ year
Reviewed on 2018/05/24
Review Source: Capterra

Pros

I like that it is web based so minimal support needs and ease of access. I also like the ability to have plugins and automate tasks.

Cons

The process to create advanced reports could be easier and I wish their was a better mobile solution so that I could keep an eye on things from my phone. I travel a lot and to be able to pull up a few key reports on my phone would be great.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer
Industry: Hospital & Health Care
Company size: 1 001-5 000 Employees

Not exactly up to the promise

Used Daily for 6-12 months
Reviewed on 2018/12/25
Review Source: Capterra

Enquire is a nice vanilla CRM. If you’re looking for something that is ready to go out of the box and tell you how to run your sales organization, then this might not be right for you. But if you have a strong process and want to find a CRM that can be molded to fit (and you have the time and staff to set it up properly), then Enquire might be a good solution.

Pros

Enquire is a new CRM in the senior care space and looks the part. It is modern and built on good standards. There needs to be more competition for CRMs in senior living, so I’m glad Enquire is here!

Cons

You have to really think through how to set up Enquire. The examples they share in their sales process are very nice to see, but that’s not exactly what you get at the beginning. You need to be prepared to set it up how you want it.

The company is growing FAST. That’s great, but it also means that they are going through some growing pains in their account support. We have been through many different support team members in the past year, and they don’t share information internally with one another very well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Lisa K.

Enquire CRM is very easy to use which is much needed with a busy schedule.

Used Daily for 1+ year
Reviewed on 2018/05/23
Review Source: Capterra

Pros

I like that we can customize areas to our fit vs. having a "one size fits all" software with no flexibility.

Cons

Really, I don't know what the cons of this software would be. If I am having an issue not knowing how to search, find, etc., Customer Service always helps.

Rating breakdown

Ease of Use
Customer Support

Karen K.

Very user friendly

Used Daily for 1-5 months
Reviewed on 2018/05/23
Review Source: Capterra

Pros

All of the fields where you can add information about the prospect as well as the ability to add prospects to a "watch list." Having that watch list easily accessible on the dashboard makes it easy to see who your top priority prospects are.

Cons

It is not possible to bring up overdue leads within a certain date range on your dashboard. You have to run a special report that takes FOREVER to process.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8/10
Based on 5 user ratings
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Enquire CRM Pricing

Enquire CRM Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Enquire Solutions for pricing details.

Contact Enquire Solutions for pricing details.

Value for Money
4,3/5
Based on 5 user ratings
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Enquire CRM Features

Enquire CRM Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,2/5
Based on 5 user ratings
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Categories

Additional information for Enquire CRM

Additional information for Enquire CRM

Key features of Enquire CRM

  • Appointment Management
  • Billing & Invoicing
  • Campaign Management
  • Contact Management
  • Customer Service Analytics
  • Customer Support Tracking
  • Document Storage
  • Email Integration
  • Email Marketing
  • Email Response Control
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Mobile Access
  • Performance Metrics
  • Predictive Analytics
  • Product Catalog
  • Referral Tracking
  • Routing
  • Self Service Portal
  • Social Media Integration
  • Subscription Services
  • Survey Management
  • Task Management
  • Territory Management
  • Workflow Management

Benefits

• Enquire CRM’s life plan and network functions include marketing automation, customer journey tracking, one-click internal referral, referral and lead management, company-wide analytics, and integration with EMR/EHR.

• Software replaces spreadsheets and displays present insights along with providing forecast of a patient’s census and log.

• Users can track contacts, inventory, and referrals using real-time dashboards and reports.

• Fully-integrated marketing system, which allows users to design web forms, landing pages, mass emails, schedules for social media and workflows for drip campaigns.

• The dashboard includes more than 100 visualizations along with a customizable interface that helps turn manual reports into automated reports.

Enquire CRM FAQs

Enquire CRM FAQs

Below are some frequently asked questions for Enquire CRM.

Q. What type of pricing plans does Enquire CRM offer?

Enquire CRM offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Enquire Solutions for pricing details.

Q. What are the main features of Enquire CRM?

Enquire CRM offers the following features:

  • Appointment Management
  • Billing & Invoicing
  • Campaign Management
  • Contact Management
  • Customer Service Analytics
  • Customer Support Tracking
  • Document Storage
  • Email Integration
  • Email Marketing
  • Email Response Control
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Mobile Access
  • Performance Metrics
  • Predictive Analytics
  • Product Catalog
  • Referral Tracking
  • Routing
  • Self Service Portal
  • Social Media Integration
  • Subscription Services
  • Survey Management
  • Task Management
  • Territory Management
  • Workflow Management

Q. Who are the typical users of Enquire CRM?

Enquire CRM has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Enquire CRM support?

Enquire CRM supports the following languages:

English

Q. What type of pricing plans does Enquire CRM offer?

Enquire CRM has the following pricing plans:

Subscription

Q. Does Enquire CRM support mobile devices?

We do not have any information about what devices Enquire CRM supports

Q. What other apps does Enquire CRM integrate with?

Enquire CRM integrates with the following applications:

ALIS, Act-On, CallRail, DocuSign, Facebook, HubSpot Marketing Hub, LinkedIn, Mailchimp, Microsoft Outlook, Twitter

Q. What level of support does Enquire CRM offer?

Enquire CRM offers the following support options:

Phone Support, Online Support