Aline

4.5 (12)
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Senior living software for better outcomes.

About Aline

The Aline senior living operating system unifies all your operational and resident data providing actionable analytics to improve performance all within a single platform. Designed for senior living, the Aline suite includes CRM, marketing automation, contact center, leasing, billing, payments, care and medication management, quality, accounting, and business intelligence. Powerful automation, senior living designed features, an intuitive UI, mobile apps and streamlined workflows drive productivity and revenue potential, for small to large size portfolios. Aline is HIPAA compliant, easily scales and features an open API that facilitates 100+ integrations, plus 175+ pharmacy partners. Includes 100+ automated reports, plus custom reporting capabilities, including cross-object executive dashboards and reports. Drive community and portfolio performance through operational efficiency, cost savings, and improved oversight.


Key benefits of Aline

•Purpose-built to tackle the complex challenges of managing a senior living community/portfolio.
•Increases profitability through revenue growth and measurable productivity gains.
•Provides operational clarity with one integrated system that unifies data for one verified source of performance.
•Easily assess performance trends and KPIs with 100+ pre-built reports, custom BI reporting and executive dashboards.
•Sales and marketing solutions shorten the sales cycle, speed conversions and improve occupancy with lead management, lead scoring, scheduled nurture activities, and advanced features including Chat GPT and AI.
•Generate more qualified leads and increase brand presence through web forms, landing pages, and automated marketing drip campaigns via text, email, and social media.
•Increase earned revenue through streamlined online leasing, billing, and payments workflows. Effectively manage revenue with automated care variance and late fee capture, rate management, census management, short-term leave calculator, and real-time billing.
•Resident payments provide convenience and increased cash flow, including split payor, supplemental payor, and online payment processing.
•Resident care and eMAR solutions improve resident safety and staff efficiency with customizable assessments, automated care plans, and mobile care and incident reporting apps. Automatically capture and bill for all the services you deliver, including changes and additions to care plans. Enhance resident safety with a connected eMAR system that integrates with 175+ pharmacies and features multi-dose package scanning, medication alerts and controlled drug inventory management.
•Increase engagement with family app that provides access to menus, vitals updates, events, calendars and news.
•Stay compliant to regulators and ensure your brand standards through automated inspections and corrective action plans.
•Connect financials to all revenue touchpoints with simplified accounting customized to support unique requirements of senior living both at the property and corporate level.
•Choose from more than 100 built-in reports or create custom reports all with the flexibility to adjust and filter information the way you need it. Data can be visualized into dashboards, charts, graphs, leaderboards, scorecards, and other formats that are easy-to read. Easily drill down into the detail for a deeper analysis to quickly find answers, uncover hidden opportunities, and improve day-to-day performance.
•Aline can be customized to support your processes and workflows.
•Intuitive, simple UI requires minimal training and facilitates maximum usage.


Images

Aline Software - Aline Insights  improves performance with portfolio-wide data and actionable analytics. Customizable KPIs, dashboards and visualizations surface opportunities. 100+ customizable reports, including cross object comparisons and software utilization.
Aline Software - Aline eMAR simplifies med passes with time-based workflows and multi-dose package scanning. Tracks PRN orders and alerts missed orders. Reduce diversions with controlled substance management by shift and caregiver.
Aline Software - Aline Care automates assessments and service plans, with real-time updates on medication and care services. Mobile app provides efficient point of care and incident documentation. Includes community infection management and staff management.
Aline Software - Aline CRM features customizable workflows, configurable dashboards, and discovery questions. Advanced features include lead scoring, AI and Chat GPT, one-click call, text, email and real-time alerts, which together improve speed to lead and conversions.
Aline Software - Aline Marketing Automation automates delivery of targeted content to defined personas at the right journey stage , including social media and email campaigns and landing pages with integrated web forms. Pictured: campaign performance report
Aline Software - Aline Revenue features digital leasing, census management, rate management, real-time billing, supplemental payor management, resident payments, automated late fees and rate increases, and more to maximize revenue potential.  Pictured billed vs. assessed.
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Aline video
Aline video
Aline video
Aline video
Aline Software - Aline Insights  improves performance with portfolio-wide data and actionable analytics. Customizable KPIs, dashboards and visualizations surface opportunities. 100+ customizable reports, including cross object comparisons and software utilization.
Aline Software - Aline eMAR simplifies med passes with time-based workflows and multi-dose package scanning. Tracks PRN orders and alerts missed orders. Reduce diversions with controlled substance management by shift and caregiver.
Aline Software - Aline Care automates assessments and service plans, with real-time updates on medication and care services. Mobile app provides efficient point of care and incident documentation. Includes community infection management and staff management.
Aline Software - Aline CRM features customizable workflows, configurable dashboards, and discovery questions. Advanced features include lead scoring, AI and Chat GPT, one-click call, text, email and real-time alerts, which together improve speed to lead and conversions.
Aline Software - Aline Marketing Automation automates delivery of targeted content to defined personas at the right journey stage , including social media and email campaigns and landing pages with integrated web forms. Pictured: campaign performance report
Aline Software - Aline Revenue features digital leasing, census management, rate management, real-time billing, supplemental payor management, resident payments, automated late fees and rate increases, and more to maximize revenue potential.  Pictured billed vs. assessed.

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Reviews

Overall rating

4.5 /5
(12)
Value for Money
4.5/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support
4.3/5

Already have Aline?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 12
Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great System Flow -- Improved Sales

Reviewed on 2019/03/12

My marketing team grumbled at learning something new ... but learned it quickly. It is easy to use...

My marketing team grumbled at learning something new ... but learned it quickly. It is easy to use to it has increased their compliance with entering activity. It has helped us "revive" some older leads by continually scheduling follow up. Overall, very pleased.

Pros

"Forces" you to schedule follow up and keeps the sales process moving. Was easy to learn and easy to use. Web based so you can work from anywhere.

Cons

There are many standard reports, but running custom reports is a bit cumbersome.

Paula
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

New Reporting Features are Appreciated/Needed

Reviewed on 2024/07/29

Since the merge it has been very good. I appreciate the new features, training that is offered to...

Since the merge it has been very good. I appreciate the new features, training that is offered to our new staff, plus my continued training. I value the ability to gather information very quickly to share with our management team.

Pros

I truly appreciate the added reports that Aline has brought to us from the merge with Enquire. The ease of use on the reporting. I am able to get a quick snapshot of traffic, follow up activity, lead to speed, tour to occupancy. All important to our Team. I do a weekly management level report and share the stats from the reports weekly.

Cons

Occasionally, response time for an issue a community is having is lengthy.

Lindsy
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Enquire

Reviewed on 2023/11/23

Pros

It is vital to track activities, schedule upcoming tasks, and keep track of the correspondence that occurs with a prospect.

Cons

Some of the navigation is difficult, I feel like things are clunky and it be more streamlined.

Lynda
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Portola Gardens Review

Reviewed on 2024/07/12

It helps me organize my day and plan for future appointments. It also gives me insight as to the...

It helps me organize my day and plan for future appointments. It also gives me insight as to the prospects needs and income.

Pros

Quick emails so that I can respond to the prospect in a timely fashion. Detailed health care and move in information.

Cons

Scheduling tours without contacting me as to my availability.

Karina
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Sales user

Reviewed on 2024/07/17

Pros

Good CRM for tracking appointments, and logging notes

Cons

unable to see amount of activities per day

Showing 5 reviews of 12 Read all reviews

Aline FAQs

Below are some frequently asked questions for Aline.

Aline offers the following pricing plans:

  • Free Trial: Not Available

Contact Aline for pricing details.

Aline has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Aline supports the following languages:

English

Aline supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Aline integrates with the following applications:

Act-On, Active Directory Health Profiler, ActiveCampaign, ActiveDEMAND, CallRail, CallTrackingMetrics, Caremerge, Docusign, Eldermark, G5, Gmail, Google Calendar, Google Maps, GuardianRx, HubSpot Marketing Hub, LifeLoop, LinkedIn for Business, Lob, Mailchimp, MatrixCare Life Plan Community, Meta for Business, Microsoft Outlook, OmniCare, Oracle Eloqua Marketing Automation, Oracle PeopleSoft, PCC, RealPage, Reputation, Sage Intacct, TextUs, Twilio, Twitter/X, Vitals, Yardi Voyager, aiVA

Aline offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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