About ServiceWorks
BOOST YOUR FIELD SERVICE OPERATIONS WITH US. No matter what service you offer we have solution for you. We offer end to end business solutions for managing service, retail and delivery operations.
Key Features
Multi-Location Inventory Management
Centralized Purchase Order System
Route optimization
Tracking of Drivers and Automated ETA calculation
Make Decisions based on transaction data
Customer feedback
Custom Notification via email,SMS and Robocall
Digital proof of order
Pricing starting from:
US$49,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to ServiceWorks
Key benefits of ServiceWorks
• Customer data can be accessed from anywhere, through any internet-enabled device, and devices can be scanned, updated, and tracked from the field.
• The drag-and-drop calendar allows users to easily schedule and reassign jobs.
• ServiceWorks offers electronic signature capture, enabling the secure signing of agreements, contracts, and other documents.
• GPS tracking lets managers view team locations in real time, visualized on a map, and ServiceWorks also stores routes to provide full location histories.
• Purchase order requests can be placed when creating new jobs based on required materials and inventory, and all materials used can be tracked and reported on.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English, French
Pricing starting from:
US$49,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to ServiceWorks
Images
Features
Total features of ServiceWorks: 186
Alternatives
Jobber
Pocomos
QuickBooks Desktop Pro
Microsoft 365
Reviews
Already have ServiceWorks?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Renewables & Environment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
How service works saved us at least one full time employee AND made our services better
Reviewed on 2021/06/10
Pros
The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.
Cons
The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.
Reasons for Switching to ServiceWorks
Pirce and recommandation from a ERP specialist- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software
Reviewed on 2021/03/26
It's a great app for appliance repair companies like us.
It's a great app for appliance repair companies like us.
Pros
Offers a lot of options and makes everything really easy for the office and techs both.
Cons
It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Disappointed Entirely
Reviewed on 2022/11/02
TERRIBLE... we were misled, and our money was taken without any functional support from the team....
TERRIBLE... we were misled, and our money was taken without any functional support from the team. The 'Fully customizable' interface was poorly executed, lacked customization, poor support from the tech who was assisting us. They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when we cancelled, we were thanked for our 'gift' of several thousand dollars and NO REFUNDS... "go pack sand... Super Clean Cans!" ... muhahahahah WOULD NOT RECOMMEND... We were so excited, but found out this was just a snake-oil sales pitch to take our money, but not deliver on a single service
Pros
We liked some of the features in the back end. We are a trash can cleaning business and the sales person said that we would love the "fully customizable" integration feature with our website and the ability to take payment for services in advance. We realized this was a lie.
Cons
We were misled about the features and integration abilities of the product. When we deployed and started the integration into our website... the "fully customizable" interface was very lacking, our customer service technician's favorite words were... "No, we can't do that" and we felt like we were lied to from the start. Our technician was terrible at support and we immediately tried to cancel the service when we were trying to launch the company. This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.
Alternatives Considered
GorillaDeskReasons for Choosing ServiceWorks
Jobber wouldn't take payments up front and the interface with our website was not up to standardSwitched From
JobberReasons for Switching to ServiceWorks
We were told that you had a fully integrated / customizable interface with our website (Webit platform) that we could use to take payments in advance. This was a lie. The interface was poorly executed and the customizable features were a joke. Very disappointing.- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Fairly easy top use and easy to train employees on
Reviewed on 2022/10/31
made it very easy to be almost paperless everything is done on the technicians phone.
made it very easy to be almost paperless everything is done on the technicians phone.
Pros
easy to use and easy to train employees on, very easy to use on the phone and has very few problems.
Cons
if you show a payment as a down payment you cant remove the payment without showing that it is a refund.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Helpful in many ways
Reviewed on 2022/11/09
Pros
Enjoy having a cloud based system which give us more flexibility in how we run our business.
Cons
We are rural and don't have good internet connectivity. Our tech cannot use the system while out in the field doing the jobs most of the time. We have to complete the jobs in the system at a later date. The system posts the job information as of the date the ticket is completed in the system vs posting it on the day the job was actually done (the schedule date). This makes it impossible to use the accounting functions in ServiceWorks. It would be nice not to have to double enter every job.
ServiceWorks FAQs
Below are some frequently asked questions for ServiceWorks.Q. What type of pricing plans does ServiceWorks offer?
ServiceWorks offers the following pricing plans:
- Starting from: US$49,00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
14-day free trial, no credit card required. We have two tiers for pricing. For more information please visit https://service.works/pricing.html
Q. Who are the typical users of ServiceWorks?
ServiceWorks has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does ServiceWorks support?
ServiceWorks supports the following languages:
English, French
Q. Does ServiceWorks support mobile devices?
ServiceWorks supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ServiceWorks integrate with?
ServiceWorks integrates with the following applications:
Authorize.Net, Google Calendar, Mailchimp, NMI, QuickBooks Online Advanced, Quickbooks Online, Shopify, Square Payments, Stripe, Zapier
Q. What level of support does ServiceWorks offer?
ServiceWorks offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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