ServiceWorks

All In One. Effortless. Accessible. Cloud Based Solution

About ServiceWorks

BOOST YOUR FIELD SERVICE OPERATIONS WITH US. No matter what service you offer we have solution for you. We offer end to end business solutions for managing service, retail and delivery operations.
Key Features
Multi-Location Inventory Management
Centralized Purchase Order System
Route optimization
Tracking of Drivers and Automated ETA calculation
Make Decisions based on transaction data
Customer feedback
Custom Notification via email,SMS and Robocall
Digital proof of order

Pricing starting from:

US$49,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ServiceWorks

Key benefits of ServiceWorks

• Customer data can be accessed from anywhere, through any internet-enabled device, and devices can be scanned, updated, and tracked from the field.

• The drag-and-drop calendar allows users to easily schedule and reassign jobs.

• ServiceWorks offers electronic signature capture, enabling the secure signing of agreements, contracts, and other documents.

• GPS tracking lets managers view team locations in real time, visualized on a map, and ServiceWorks also stores routes to provide full location histories.

• Purchase order requests can be placed when creating new jobs based on required materials and inventory, and all materials used can be tracked and reported on.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English, French

Pricing starting from:

US$49,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ServiceWorks

Images

ServiceWorks Software - Run your business on the go. Track time, create jobs, schedule, dispatch, order parts receive them everything in one app.
ServiceWorks Software - Schedule and Dispatch from anywhere - from the office or on the field
ServiceWorks Software - Vehicle locations and routes are displayed on the map
ServiceWorks Software - Yearlong view of all your work
ServiceWorks Software - CRM
ServiceWorks Software - Jobs in mobile app and view techs from admin
View 7 more
ServiceWorks video
ServiceWorks Software - Run your business on the go. Track time, create jobs, schedule, dispatch, order parts receive them everything in one app.
ServiceWorks Software - Schedule and Dispatch from anywhere - from the office or on the field
ServiceWorks Software - Vehicle locations and routes are displayed on the map
ServiceWorks Software - Yearlong view of all your work
ServiceWorks Software - CRM
ServiceWorks Software - Jobs in mobile app and view techs from admin

Features

Total features of ServiceWorks: 186

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Billing Portal
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Checklists & Inspection
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Clock In/Out
  • Communication Management
  • Communications Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Cost Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Delivery Tracking
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Scheduling
  • File Storage
  • Financial Management
  • Fleet Management
  • For Field Service
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Plumbing Industry
  • Forms Management
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Image Capture
  • Import/Export Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Lot Tracking
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Tracking
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Picking & Routing
  • Project Billing
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Recurring/Subscription Billing
  • Reminders
  • Repair Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Returns Management
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Service Management
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Tax Calculation
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Traceability
  • User Management
  • Vendor Managed Inventory
  • Vendor Management
  • Warehouse Management
  • Warranty Claims Management
  • Warranty Tracking
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Alternatives

Jobber

4,5
#1 Alternative to ServiceWorks
Jobber’s powerful software is perfect for home services businesses. Keep jobs on track and provide a seamless customer...

Pocomos

4,5
#2 Alternative to ServiceWorks
Pocomos is a customer focused business management solution for the pest control industry which offers tools for...

QuickBooks Desktop Pro

4,4
#3 Alternative to ServiceWorks
QuickBooks Desktop Pro automates billing and invoicing in addition to work orders. Users can link bank accounts, define...

Microsoft 365

4,6
#4 Alternative to ServiceWorks
Microsoft 365, formerly Office 365, provides web, desktop, and mobile apps for Outlook, Word, Excel, PowerPoint,...

Reviews

Overall rating

3,8 /5
(52)
Value for Money
3,8/5
Features
3,7/5
Ease of Use
3,7/5
Customer Support
4,0/5

Already have ServiceWorks?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 52
David
Overall rating
  • Industry: Renewables & Environment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

How service works saved us at least one full time employee AND made our services better

Reviewed on 2021/06/10

Pros

The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.

Cons

The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.

Alternatives Considered

WorkWave Route Manager and OrangeHRM

Reasons for Switching to ServiceWorks

Pirce and recommandation from a ERP specialist
Jessica
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 2021/03/26

It's a great app for appliance repair companies like us.

It's a great app for appliance repair companies like us.

Pros

Offers a lot of options and makes everything really easy for the office and techs both.

Cons

It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!

Price
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Disappointed Entirely

Reviewed on 2022/11/02

TERRIBLE... we were misled, and our money was taken without any functional support from the team....

TERRIBLE... we were misled, and our money was taken without any functional support from the team. The 'Fully customizable' interface was poorly executed, lacked customization, poor support from the tech who was assisting us. They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when we cancelled, we were thanked for our 'gift' of several thousand dollars and NO REFUNDS... "go pack sand... Super Clean Cans!" ... muhahahahah WOULD NOT RECOMMEND... We were so excited, but found out this was just a snake-oil sales pitch to take our money, but not deliver on a single service

Pros

We liked some of the features in the back end. We are a trash can cleaning business and the sales person said that we would love the "fully customizable" integration feature with our website and the ability to take payment for services in advance. We realized this was a lie.

Cons

We were misled about the features and integration abilities of the product. When we deployed and started the integration into our website... the "fully customizable" interface was very lacking, our customer service technician's favorite words were... "No, we can't do that" and we felt like we were lied to from the start. Our technician was terrible at support and we immediately tried to cancel the service when we were trying to launch the company. This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.

Alternatives Considered

GorillaDesk

Reasons for Choosing ServiceWorks

Jobber wouldn't take payments up front and the interface with our website was not up to standard

Switched From

Jobber

Reasons for Switching to ServiceWorks

We were told that you had a fully integrated / customizable interface with our website (Webit platform) that we could use to take payments in advance. This was a lie. The interface was poorly executed and the customizable features were a joke. Very disappointing.
Carol
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fairly easy top use and easy to train employees on

Reviewed on 2022/10/31

made it very easy to be almost paperless everything is done on the technicians phone.

made it very easy to be almost paperless everything is done on the technicians phone.

Pros

easy to use and easy to train employees on, very easy to use on the phone and has very few problems.

Cons

if you show a payment as a down payment you cant remove the payment without showing that it is a refund.

Trish
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Helpful in many ways

Reviewed on 2022/11/09

Pros

Enjoy having a cloud based system which give us more flexibility in how we run our business.

Cons

We are rural and don't have good internet connectivity. Our tech cannot use the system while out in the field doing the jobs most of the time. We have to complete the jobs in the system at a later date. The system posts the job information as of the date the ticket is completed in the system vs posting it on the day the job was actually done (the schedule date). This makes it impossible to use the accounting functions in ServiceWorks. It would be nice not to have to double enter every job.

Showing 5 reviews of 52 Read all reviews

ServiceWorks FAQs

Below are some frequently asked questions for ServiceWorks.

ServiceWorks offers the following pricing plans:

  • Starting from: US$49,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

14-day free trial, no credit card required. We have two tiers for pricing. For more information please visit https://service.works/pricing.html

ServiceWorks has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

ServiceWorks supports the following languages:

English, French

ServiceWorks supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ServiceWorks integrates with the following applications:

Authorize.Net, Google Calendar, Mailchimp, NMI, QuickBooks Online Advanced, Quickbooks Online, Shopify, Square Payments, Stripe, Zapier

ServiceWorks offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for ServiceWorks.