ServiceWorks

All In One. Effortless. Accessible. Cloud Based Solution

About ServiceWorks

BOOST YOUR FIELD SERVICE OPERATIONS WITH US. No matter what service you offer we have solution for you. We offer end to end business solutions for managing service, retail and delivery operations.
Key Features
Multi-Location Inventory Management
Centralized Purchase Order System
Route optimization
Tracking of Drivers and Automated ETA calculation
Make Decisions based on transaction data
Customer feedback
Custom Notification via email,SMS and Robocall
Digital proof of order


Key benefits of ServiceWorks

• Customer data can be accessed from anywhere, through any internet-enabled device, and devices can be scanned, updated, and tracked from the field.

• The drag-and-drop calendar allows users to easily schedule and reassign jobs.

• ServiceWorks offers electronic signature capture, enabling the secure signing of agreements, contracts, and other documents.

• GPS tracking lets managers view team locations in real time, visualized on a map, and ServiceWorks also stores routes to provide full location histories.

• Purchase order requests can be placed when creating new jobs based on required materials and inventory, and all materials used can be tracked and reported on.


Images

ServiceWorks Software - Run your business on the go. Track time, create jobs, schedule, dispatch, order parts receive them everything in one app.
ServiceWorks Software - Schedule and Dispatch from anywhere - from the office or on the field
ServiceWorks Software - Vehicle locations and routes are displayed on the map
ServiceWorks Software - Yearlong view of all your work
ServiceWorks Software - CRM
ServiceWorks Software - Jobs in mobile app and view techs from admin
View 7 more
ServiceWorks video
ServiceWorks Software - Run your business on the go. Track time, create jobs, schedule, dispatch, order parts receive them everything in one app.
ServiceWorks Software - Schedule and Dispatch from anywhere - from the office or on the field
ServiceWorks Software - Vehicle locations and routes are displayed on the map
ServiceWorks Software - Yearlong view of all your work
ServiceWorks Software - CRM
ServiceWorks Software - Jobs in mobile app and view techs from admin

Not sure about ServiceWorks? Compare with a popular alternative

ServiceWorks

3,8 (62)
VS.

Starting Price

US$828,00
year
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

185
18

Integrations

10
5

Ease of Use

3,6 (62)
4,7 (34)

Value for Money

3,9 (62)
4,4 (34)

Customer Service

4,0 (62)
4,2 (34)
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Reviews

Overall rating

3,8 /5
(62)
Value for Money
3,9/5
Features
3,8/5
Ease of Use
3,6/5
Customer Support
4,0/5

Already have ServiceWorks?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 62
Stacey
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Small Business Miracle for Field Management

Reviewed on 2023/07/27

We are glad we switched. We used SW with our prior employer and there was still a lot of beta going...

We are glad we switched. We used SW with our prior employer and there was still a lot of beta going on and so when we started our own company I thought we could find something more well put together and that was not the case. As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.

Pros

Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for appliances being in the system and we do not have to add part numbers or prices in, OMG such a time saver. I love being able to customize our own invoices to show what we need it to for our business. Entering a customers information and scheduling is very easy and fast since it is all o one page, no switching pages or screens.

Cons

I have had a few issues with reports or some things not saving properly. The issues are minor compared to what I have experienced with other software or the mobile app though. When updates happen sometimes there is glitches, but their support when you reach out is fast with fixing or having a resolve.

David
Overall rating
  • Industry: Renewables & Environment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

How service works saved us at least one full time employee AND made our services better

Reviewed on 2021/06/10

Pros

The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.

Cons

The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.

Alternatives Considered

WorkWave Route Manager and OrangeHRM

Reasons for Switching to ServiceWorks

Pirce and recommandation from a ERP specialist
Susan
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Useful but frustrating

Reviewed on 2023/06/06

A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long...

A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand; there's a multitude of steps for many operations ... for instance selling a part over counter is an involved multi-step process, making the customer wait while all the invoice and sale entry steps are performed. When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it. You cannot have part-time inexperienced office help at all using this system -- we spend much time correcting improper entries and trying to get them to do things properly. It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in filling things out properly and selecting the date for parts returns (easy to overbook when this doesnt get done) ... one thing that doesn't go over well is the office personnel correcting/reminding the techs to fill out the paperwork thoroughly... The training manual for ServiceWorks is WAY OUTDATED -- no excuse for 20 or so years to go by without redoing/updating the manual -- again, very time-consuming and frustrating when trying to learn the system, and way too wordy. Also, the system seems to crash or lock up occasionally causing a standstill in operations until the owner gets back from his service calls to care for the issue.

Pros

Great tech support and availability; SD mobile allowing office and in-field techs both able to see the progression and status of service calls, and a big time-saving help to the techs. However, while it's a time-saving boon for the techs, it has caused probably double the amount of time spent in office for this system vs. Swiftlink. It is also very nice to have the parts inventory linked to the jobs tickets/invoices.Warranty claim management and filing has been more streamlined with ServiceWorks and we find this to be a huge benefit.

Cons

Customer address: A glaring fault in this program is that there is only one address line for addresses, which is enough of an issue in itself that I would never choose this program again because of this one thing! In our area, 3/4 of our population is transient, lots of 2nd/3rd homes, and the need to have further defining information for many addresses which requires a 2nd address line or a line for a business name and then an Attn: line. One address line is a very outdated entry form and really unheard of any more. PARTS: The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up. We were of the understanding that we could have a Master List of parts we stock and that there was another place we could have nonstock parts listed ... this doesnt appear to be the case - if you want a record of non-stock parts that happen to be in the office stock, they need to be in the Master List in order to select them from the inventory or to see that we even have them... we worked out a system to mark those nonstk parts in the Master List; also it would be nice to have a field where you can put the date the last time a part in the Master List was updated... we worked a system out for that as well. LOCATION finder for dispatch map: is often wrong, often not very accurate... would need to link to a better GPS system in order for this to be dependable and useful for mapping routes.

Jessica
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 2021/03/26

It's a great app for appliance repair companies like us.

It's a great app for appliance repair companies like us.

Pros

Offers a lot of options and makes everything really easy for the office and techs both.

Cons

It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!

Carol
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fairly easy top use and easy to train employees on

Reviewed on 2022/10/31

made it very easy to be almost paperless everything is done on the technicians phone.

made it very easy to be almost paperless everything is done on the technicians phone.

Pros

easy to use and easy to train employees on, very easy to use on the phone and has very few problems.

Cons

if you show a payment as a down payment you cant remove the payment without showing that it is a refund.

Showing 5 reviews of 62 Read all reviews

ServiceWorks FAQs

Below are some frequently asked questions for ServiceWorks.

ServiceWorks offers the following pricing plans:

  • Starting from: US$828,00/year
  • Pricing model: Subscription
  • Free Trial: Available

14-day free trial, no credit card required. We have two tiers for pricing. For more information please visit https://service.works/pricing.html

ServiceWorks has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

ServiceWorks supports the following languages:

English

ServiceWorks supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ServiceWorks integrates with the following applications:

Google Calendar, Mailchimp, NMI, QuickBooks Online Advanced, Quickbooks Online, Shopify, Square Payments, Stripe, Zapier, authorize.net

ServiceWorks offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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