ServiceWorks
About ServiceWorks
BOOST YOUR FIELD SERVICE OPERATIONS WITH US. No matter what service you offer we have solution for you. We offer end to end business solutions for managing service, retail and delivery operations.
Key Features
Multi-Location Inventory Management
Centralized Purchase Order System
Route optimization
Tracking of Drivers and Automated ETA calculation
Make Decisions based on transaction data
Customer feedback
Custom Notification via email,SMS and Robocall
Digital proof of order
Key benefits of ServiceWorks
• Customer data can be accessed from anywhere, through any internet-enabled device, and devices can be scanned, updated, and tracked from the field.
• The drag-and-drop calendar allows users to easily schedule and reassign jobs.
• ServiceWorks offers electronic signature capture, enabling the secure signing of agreements, contracts, and other documents.
• GPS tracking lets managers view team locations in real time, visualized on a map, and ServiceWorks also stores routes to provide full location histories.
• Purchase order requests can be placed when creating new jobs based on required materials and inventory, and all materials used can be tracked and reported on.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Usage of Service Works in Warranty Claims Submission
Reviewed on 2024/05/07
Pros
Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it. Its one of the software that I found so easy to use.
Cons
Need integration and another type or option when converting a file. We're working in the appliance industry and the other platforms we use only have limited options available that they're accepting specially on the file format / type - ServiceWorks or such is the one that need to adjust or look for an option to help.
Response from Service Works
Thank you for sharing your experience with ServiceWorks for warranty claims submission. Regarding your feedback on integration and file conversion options, we understand the importance of seamless compatibility, especially in the appliance industry. We'll explore options to enhance our integration capabilities and provide more file format options to better meet your needs. If you have any further suggestions or questions, please don't hesitate to reach out to our team.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Small Business Miracle for Field Management
Reviewed on 2023/07/27
We are glad we switched. We used SW with our prior employer and there was still a lot of beta going...
We are glad we switched. We used SW with our prior employer and there was still a lot of beta going on and so when we started our own company I thought we could find something more well put together and that was not the case. As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.
Pros
Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for appliances being in the system and we do not have to add part numbers or prices in, OMG such a time saver. I love being able to customize our own invoices to show what we need it to for our business. Entering a customers information and scheduling is very easy and fast since it is all o one page, no switching pages or screens.
Cons
I have had a few issues with reports or some things not saving properly. The issues are minor compared to what I have experienced with other software or the mobile app though. When updates happen sometimes there is glitches, but their support when you reach out is fast with fixing or having a resolve.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
THE CUSTOMER SERVICE AT Service Works
Reviewed on 2024/05/07
Pros
the program features are amazing IF THEY WORK
Cons
CUSTOMER SERVICE AT SW IS HOPELESS AND NO HELP IS AVAILABLE. WE HAVE BEEN HAVING ISSUES WITH THE PROGRAM SINCE WE CAME ON BOARD.
Response from Service Works
We're genuinely sorry to hear about your frustrations with our customer service and the challenges you've encountered since joining us. We're committed to resolving the issues you've experienced and ensuring that our program works seamlessly for you. Please reach out to our team and we can schedule a one on one with our customer success team. Thank you.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great CRM!
Reviewed on 2024/05/07
Pros
We have all the features we need, even the route optimization and reports.
Cons
Glitches, but you can contact the team and they will fix it withina few days.
Response from Service Works
Thank you for sharing your feedback with us. We're delighted to hear that you're enjoying our map and report features. Rest assured, our team is dedicated to promptly addressing any glitches through our regular monthly patch and update releases. Thank you for choosing ServiceWorks!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Makes simple tasks complicated.
Reviewed on 2023/06/14
Pros
inventory feature is nice... when it works.
Cons
This program makes simple tasks complicated. Highly discourage from using. App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable. Strongly recommend looking at other options before using this program. We gave it a solid chance. Used it for 6 months, across 3 companies and 25+ staff. All of our staff had very similar experiences. Wasn’t worth continuing with. Decided to ditch the platform completely, even after paying in full for 3 licenses for 3 companies, as that would cost less than all the labour in trying to get the program to work properly. Save your time and keep your sanity…
ServiceWorks FAQs
Below are some frequently asked questions for ServiceWorks.Q. What type of pricing plans does ServiceWorks offer?
ServiceWorks offers the following pricing plans:
- Starting from: US$828.00/year
- Pricing model: Subscription
- Free Trial: Available
14-day free trial, no credit card required. We have two tiers for pricing. For more information please visit https://service.works/pricing.html
Q. Who are the typical users of ServiceWorks?
ServiceWorks has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ServiceWorks support?
ServiceWorks supports the following languages:
English
Q. Does ServiceWorks support mobile devices?
ServiceWorks supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ServiceWorks integrate with?
ServiceWorks integrates with the following applications:
Google Calendar, Mailchimp, NMI Payments, QuickBooks Online, QuickBooks Online Advanced, Shopify, Square Payments, Stripe, Zapier, authorize.net
Q. What level of support does ServiceWorks offer?
ServiceWorks offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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