ServiceWorks
All In One. Effortless. Accessible. Cloud Based Solution
4,6 /5 (11 reviews) Write a Review!ServiceWorks Overview
What is ServiceWorks?
BOOST YOUR FIELD SERVICE OPERATIONS WITH US. No matter what service you offer we have solution for you. We offer end to end business solutions for managing service, retail and delivery operations.
Key Features
Multi-Location Inventory Management
Centralized Purchase Order System
Route optimization
Tracking of Drivers and Automated ETA calculation
Make Decisions based on transaction data
Customer feedback
Custom Notification via email,SMS and Robocall
Digital proof of order
ServiceWorks Overview
Pricing
Pricing options
14-day free trial, no credit card required.
We have two tiers for pricing. For more information please visit https://service.works/pricing.html
ServiceWorks Features
Media
ServiceWorks Reviews
ServiceWorks Reviews
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My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.
5 star out 5 star review
I like the software very well but only thing it needs is in the app beiang able to reschedule with the calender
USING THIS PROGRAM HAS BEEN THE MOST FRUSTRATING PART OF RUNNING THE COMPANY
HORRIBLE
Upgrade your service department's offerings
Positive. Allows us to gain control over the tech routing which translates into faster response times at less costs.
Great Experience So Far!
So far, working with Serviceworks has been one of the most collaborative experiences I have had to date. [SENSITIVE CONTENT HIDDEN] has been incredible responsive to all our input and our requested to system changes;
based on our experience thus far we expect great things in the future.
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Pros
I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works.
Cons
Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste.
5 star out 5 star review
I like the software very well but only thing it needs is in the app beiang able to reschedule with the calender
Pros
I like all features to this software and im still learning on it as well. I like how it combines parts with my parts distributor
Cons
the app could be a little bit more user friendly but im getting use to it. I do find it clitchy here and there but I call my guy Will and he gets it taken care of.
USING THIS PROGRAM HAS BEEN THE MOST FRUSTRATING PART OF RUNNING THE COMPANY
HORRIBLE
Pros
IT HAS HOPE OF BEING GREAT IF IT WOULD ONLY WORK LIKE IT SHOULD
Cons
CONSTANTLY CRASHING, TECHS IN THE FIELD WITH ANDROID DEVICES HAVE NOT SUCCESSFULLY FUNCTIONED SINCE DAY 1, POOR COMMUNICATION FROM SUPPORT, NO RESOLUTION FROM SUPPORT ON THE SEVERAL ISSUES WE HAVE WITH THE APP FUNCTION.
Upgrade your service department's offerings
Positive. Allows us to gain control over the tech routing which translates into faster response times at less costs.
Pros
The most important item was the ability to use GPS to plot the routes for the service techs as well as to see where they were at real time.
Cons
ServiceWorks has done a fine job with the mobile option capability. Continue to develop this aspect of the offering.
Great Experience So Far!
So far, working with Serviceworks has been one of the most collaborative experiences I have had to date. [SENSITIVE CONTENT HIDDEN] has been incredible responsive to all our input and our requested to system changes;
based on our experience thus far we expect great things in the future.
Pros
3 Things:
1) When issues arise I am able to obtain help within a short amount of time.
2) The program is VERY user friendly.
3)Compared to the previous software, this program is much easier to navigate.
Cons
Currently, there are still a few glitches to work out. However, I am seeing progress daily to implement corrective action. Serviceworks is a new program and I think a few bugs are to be expected.
Response from Service Works
We are happy to provide you continued support to help you run your business. Thank you!
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ServiceWorks Pricing
ServiceWorks Pricing
14-day free trial, no credit card required.
We have two tiers for pricing. For more information please visit https://service.works/pricing.html
14-day free trial, no credit card required.
We have two tiers for pricing. For more information please visit https://service.works/pricing.html
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ServiceWorks Features
ServiceWorks Features
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Categories
Categories
Additional information for ServiceWorks
Additional information for ServiceWorks
Key features of ServiceWorks
- Accounting Integration
- Billing & Invoicing
- Client Management
- Contact Database
- Contract Management
- Custom Forms
- Dispatch Management
- Employee Management
- Equipment Tracking
- Inventory Management
- Job Management
- Mobile Access
- Order Management
- Routing
- Traceability
- Vendor Management
- Warehouse Management
- Work Order Management
Benefits
• Customer data can be accessed from anywhere, through any internet-enabled device, and devices can be scanned, updated, and tracked from the field.
• The drag-and-drop calendar allows users to easily schedule and reassign jobs.
• ServiceWorks offers electronic signature capture, enabling the secure signing of agreements, contracts, and other documents.
• GPS tracking lets managers view team locations in real time, visualized on a map, and ServiceWorks also stores routes to provide full location histories.
• Purchase order requests can be placed when creating new jobs based on required materials and inventory, and all materials used can be tracked and reported on.
ServiceWorks FAQs
ServiceWorks FAQs
Below are some frequently asked questions for ServiceWorks.
Q. What type of pricing plans does ServiceWorks offer?
ServiceWorks offers the following pricing plans:
Starting from: US$19,99/month
Pricing model: Subscription
Free Trial: Available
14-day free trial, no credit card required. We have two tiers for pricing. For more information please visit https://service.works/pricing.html
Q. What are the main features of ServiceWorks?
ServiceWorks offers the following features:
- Accounting Integration
- Billing & Invoicing
- Client Management
- Contact Database
- Contract Management
- Custom Forms
- Dispatch Management
- Employee Management
- Equipment Tracking
- Inventory Management
- Job Management
- Mobile Access
- Order Management
- Routing
- Traceability
- Vendor Management
- Warehouse Management
- Work Order Management
Q. Who are the typical users of ServiceWorks?
ServiceWorks has the following typical customers:
Small Business, Large Enterprises, Non Profit, Mid Size Business
Q. What languages does ServiceWorks support?
ServiceWorks supports the following languages:
English
Q. What type of pricing plans does ServiceWorks offer?
ServiceWorks has the following pricing plans:
Subscription
Q. Does ServiceWorks support mobile devices?
ServiceWorks supports the following devices:
Android, iPhone, iPad
Q. What other apps does ServiceWorks integrate with?
ServiceWorks integrates with the following applications:
Authorize.net, Google Calendar, QuickBooks Online, QuickBooks Online Advanced, Shopify, Square Payments, Zapier
Q. What level of support does ServiceWorks offer?
ServiceWorks offers the following support options:
Phone Support, Online Support, Knowledge Base, Video Tutorials
My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.