About HelpDesk
HelpDesk is an easy-to-use ticketing system for managing communication with customers. It allows you to store all the messages in one place and track their status. It’s packed with features that empower effective collaboration. Converting messages into manageable tickets is a way to save your support agents’ time and boost their productivity. Your customers can contact you via their preferable channel.
Pricing starting from:
US$29,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to HelpDesk
Key benefits of HelpDesk
• Convert messages into tickets and declutter your inbox.
• Assign tickets to specific teams or team members within your organization and manage your workflow smoothly.
• Use tagging for organizing your tickets into groups.
• Change and track the status of a ticket.
• Find the right context of every message using the archives.
• Maximize your data security with data enryption (256bit SSL protocol).
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$29,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to HelpDesk
Images
Features
Total features of HelpDesk: 56
Alternatives
JIRA Service Management
Zoho Desk
Freshdesk
Hiver
Reviews
Already have HelpDesk?
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- Industry: Retail
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The best HelpDesk for small business website owners
Reviewed on 2022/03/11
Customer Support was hard to get a hold of through Shopify App and took over a week to get help and...
Customer Support was hard to get a hold of through Shopify App and took over a week to get help and then was told I cannot use my HelpDesk on Shopify I would have to start over with a new account.
Pros
Features, layout, tags, spam blocking, email signature in outgoing emails, domain verification for outgoing emails so it has our email address
Cons
You can not integrate with Shopify unless you start a whole new account with a different domain and email then you have to start all over from scratch. Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same company.
- Industry: Machinery
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
We have what we need, but there is always what to improve
Reviewed on 2023/01/17
Everything is suitable and in the end of the day does the job
Everything is suitable and in the end of the day does the job
Pros
Great to have a form for customer to fill which was easy to implement in the website and to start gather tickets
Cons
We needed different inputs to a form and we were unable to create custom inputs or text box to gather more specific information from customer, for example remote software login details or warranty number. Also we lack of analysis data, we cant know which our selling products receive most tickets.
Alternatives Considered
Zoho DeskReasons for Choosing HelpDesk
not enough featuresReasons for Switching to HelpDesk
Recommendations from other websites, we tried and it fit our needs- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Love the App
Reviewed on 2023/01/20
Love it, any down time is now spent generating sales.
Love it, any down time is now spent generating sales.
Pros
The simple fact that customers can come and file any questions, comments or updates in a single organized application is huge. No more missed voicemails and missed sales.
Cons
I wish there was a way to automatically group new tickets that should be part of the same thread. I've noticed out less tech savvy customers will 'reply' to a ticket by creating a new ticket, every time. If there was a way to automatically re-attach the new thread to existing ticket would be amazing.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Helpdesk
Reviewed on 2021/03/08
We purchased this program to help us with ticket management, as we were handling our customer...
We purchased this program to help us with ticket management, as we were handling our customer service tickets through regular email. This system does allow us to do that. However, the system is not customizable, and it is very cumbersome and clunky. I would definitely not recommend this system to anyone else.
Pros
-- Provides an easier way to manage requests that come into our business than through regular email.
-- Gives an option for writing internal notes so that agents can make private comments to one another inside tickets for background
-- Keeps all our support requests in one location so they are easier to find and manage than regular email
Cons
-- Templates / emails cannot be customized without knowledge of HTML
-- Poor customer service -- we have submitted tickets as well as chatted with CS on issues that required further investigation on their end. They have told us each time they would get back to us, but they never have. If they can't resolve the issue right at that moment, we never hear from them again.
-- Our automated responses that we have set up to trigger when someone submits a ticket go our to every agent, every single time someone submits a ticket. Very annoying. The automated responses also become part of the ticket thread, which makes the threads long and cumbersome. We have asked them to please shut this off, and have been told they cannot do that.
Response from LiveChat Software
Hi Lianne,
Here's Weronika from HelpDesk. Thank you for your honest review. I've read it carefully and would like you to know that it's crucial to make HelpDesk usable and meet your needs.
Email templates indeed require HTML knowledge, but luckily you can always use our default template. It's ready to implement and will make your messages look professional.
I'm sorry we left your message unanswered. We didn't do this on purpose. Our support heroes do their best 24/7 to answer your doubts. I'll see what happened with your ticket to make sure this never happens again.
Now, the issue with automated workflows. They're designed to make your job easier, so I deeply regret that it didn't work out as expected. I'd appreciate knowing exactly how you've set them up so we can make them run in your favor. Email us directly at [email protected] to discuss the matter and reactivate your account for a month for free. I'll do my best to make your experience with HelpDesk enjoyable.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Operations and Admin use with My Secure Advantage Inc. (MSA)
Reviewed on 2022/12/12
We love it. We use HelpDesk, LiveChat, and ChatBot
We love it. We use HelpDesk, LiveChat, and ChatBot
Pros
We love the ability to quickly process support and/or member-facing requests through the website or the App.
Cons
N/A - Support isn't available live since we are on the west coast of the United States and y'all are in Poland. Even though we have to submit tickets, support has been very quick and collaborative
Reasons for Choosing HelpDesk
Poor support and availabilitySwitched From
Zendesk SuiteReasons for Switching to HelpDesk
The intergration of the three products we have HelpDesk, LiveChat, and ChatBotHelpDesk FAQs
Below are some frequently asked questions for HelpDesk.Q. What type of pricing plans does HelpDesk offer?
HelpDesk offers the following pricing plans:
- Starting from: US$29,00/month
- Pricing model: Subscription
- Free Trial: Available
Team - $29/month per agent (billed annually) or $34/month per agent (billed monthly) Enterprise - Please contact LiveChat Software for pricing details
Q. Who are the typical users of HelpDesk?
HelpDesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does HelpDesk support?
HelpDesk supports the following languages:
English
Q. Does HelpDesk support mobile devices?
HelpDesk supports the following devices:
Q. What other apps does HelpDesk integrate with?
HelpDesk integrates with the following applications:
GitHub, Jira, LiveChat, Shopify, Zapier
Q. What level of support does HelpDesk offer?
HelpDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for HelpDesk.
