HelpDesk is an easy-to-use ticketing system for managing communication with customers. It allows you to store all the messages in one place and track their status. It’s packed with features that empower effective collaboration. Converting messages into manageable tickets is a way to save your support agents’ time and boost their productivity. Your customers can contact you via their preferable channel.
Pros
I'm very happy with Helpdesk, it solve our support problems, recommended. Like that they keep me posted when they implement some features I requested / wished through their support.
Cons
For now nothing particular, it's a young product, so limited in features, but they add features week by week.
Contact HelpDesk for pricing information.
• Convert messages into tickets and declutter your inbox.
• Assign tickets to specific teams or team members within your organization and manage your workflow smoothly.
• Use tagging for organizing your tickets into groups.
• Change and track the status of a ticket.
• Find the right context of every message using the archives.
• Maximize your data security with data enryption (256bit SSL protocol).
Below are some frequently asked questions for HelpDesk.
HelpDesk offers the following pricing plans:
Starting from: US$19,00/month
Pricing model: Subscription
Free Trial: Available
Contact HelpDesk for pricing information.
HelpDesk offers the following features:
HelpDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
HelpDesk supports the following languages:
English
HelpDesk has the following pricing plans:
Subscription
We do not have any information about what devices HelpDesk supports
We do not have any information about what integrations HelpDesk has
HelpDesk offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support
