HelpDesk

Ticketing software for effortless customer support

4,7 /5 (17 reviews) Write a Review!

HelpDesk Overview

What is HelpDesk?

HelpDesk is an easy-to-use ticketing system for managing communication with customers. It allows you to store all the messages in one place and track their status. It’s packed with features that empower effective collaboration. Converting messages into manageable tickets is a way to save your support agents’ time and boost their productivity. Your customers can contact you via their preferable channel.

HelpDesk Overview

Pricing

Starting from
US$4,00/month

Pricing options

Free Trial
Subscription
Value for money

Contact HelpDesk for pricing information.


HelpDesk Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

A single ticket view.
View all tickets in one place and track their status.
Create new tickets and assign them to team members.
HelpDesk video HelpDesk screenshot: A single ticket view. HelpDesk screenshot: View all tickets in one place and track their status. HelpDesk screenshot: Create new tickets and assign them to team members.

HelpDesk Reviews

HelpDesk Reviews

Overall rating
4,7
/
5
Excellent
13

Very good
3

Average
1

Poor
0

Terrible
0

Value for Money
4,4
Features
4,4
Ease of Use
4,8
Customer Support
4,8
94% recommended this app
Anna O.

The ideal tool for Support Teams


Stephen G.

Very Useful to start a Helpdesk experience

Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.


Anushka P.

Efficient solution for customer support

When it comes to ticket management and building a better customer bond helpdesk was very easy and detailed to work with


Karolis B.

HelpDesk by LiveChat Review


Nicholas H.

Easy to use!


Anna O.
Industry: Internet
Company size: 2-10 Employees

The ideal tool for Support Teams

Used Daily for Free Trial
Reviewed on 2020/07/24
Review Source: Capterra

Pros

Using this ticketing system, you can manage all of your communication with clients (emails, live chat messages, and others) in a simple and easy way. You can create ticketing lists using defined filters or tags – it helps to manage tasks between teammates. I really like the feature of adding your own notes to the ticket – thanks to that all users can see it and use it to solve the client’s problem.

Cons

Pricing is a bit high, so there is a possibility that startups and small companies won’t be able to afford this tool.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Stephen G.
Industry: Religious Institutions
Company size: 11-50 Employees

Very Useful to start a Helpdesk experience

Used Daily for 1-5 months
Reviewed on 2020/04/14
Review Source: Capterra

Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.

Pros

Helpdesk is very easy to get started with and is extremely affordable compared to other options. It was very easy for me to already use our existing Helpdesk email address and give my agents a way to track their tickets. The software is very easy for my agents to understand and it is great that they can access it online anywhere.

Cons

I would like to see an option for omnichannel so we can respond to customers in the medium they use to first reach out rather than always have to redirect to our support email.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Anushka P.
Industry: Computer Software
Company size: 11-50 Employees

Efficient solution for customer support

Used Daily for Free Trial
Reviewed on 2020/08/31
Review Source: Capterra

When it comes to ticket management and building a better customer bond helpdesk was very easy and detailed to work with

Pros

When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple.

Cons

I don’t have such a problem with this application, my work is going on smoothly without any hassle as such.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Karolis B.
Industry: Gambling & Casinos
Company size: 201-500 Employees

HelpDesk by LiveChat Review

Used Daily for 1-5 months
Reviewed on 2020/04/07
Review Source: Capterra

Pros

Easy to use, user friendly, easy to instal

Cons

No reports export, No tags reports. Need more reports like live chat has

Response from LiveChat

Hello Karolis, thank you for your review. We implemented the ability to export reports. It enables you to export ticket metadata within the specified date range. We're constantly working on improving our reports section as well!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Nicholas H.
Industry: Information Technology & Services
Company size: 2-10 Employees

Easy to use!

Used Daily for 6-12 months
Reviewed on 2020/07/31
Review Source: Capterra

Pros

HelpDesk is very easy to set up and start using. I find it especially helpful for some of our non-technical co-workers, compared to other support software we've used which required some extensive instructions to help onboarding coworkers.

Cons

Certain actions can only be done using the multiple select checkbox, for example closing a single ticket either requires you to go into the ticket and update the status, or use the multiple select checkbox to close a ticket.
The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

User recommendation
8,8/10
Based on 17 user ratings
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HelpDesk Pricing

HelpDesk Pricing

Starting from
US$4,00/month
Free Trial
Subscription
Value for money

Contact HelpDesk for pricing information.

Contact HelpDesk for pricing information.

Value for Money
4,4/5
Based on 17 user ratings
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HelpDesk Features

HelpDesk Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,4/5
Based on 17 user ratings
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Categories

Additional information for HelpDesk

Additional information for HelpDesk

Key features of HelpDesk

  • Alerts / Escalation
  • Customizable Branding
  • Email Integration
  • Multi-Channel Communication

Benefits

• Convert messages into tickets and declutter your inbox.
• Assign tickets to specific teams or team members within your organization and manage your workflow smoothly.
• Use tagging for organizing your tickets into groups.
• Change and track the status of a ticket.
• Find the right context of every message using the archives.
• Maximize your data security with data enryption (256bit SSL protocol).

HelpDesk FAQs

HelpDesk FAQs

Below are some frequently asked questions for HelpDesk.

Q. What type of pricing plans does HelpDesk offer?

HelpDesk offers the following pricing plans:

Starting from: US$4,00/month

Pricing model: Subscription

Free Trial: Available

Contact HelpDesk for pricing information.

Q. What are the main features of HelpDesk?

HelpDesk offers the following features:

  • Alerts / Escalation
  • Customizable Branding
  • Email Integration
  • Multi-Channel Communication

Q. Who are the typical users of HelpDesk?

HelpDesk has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does HelpDesk support?

HelpDesk supports the following languages:

English

Q. What type of pricing plans does HelpDesk offer?

HelpDesk has the following pricing plans:

Subscription

Q. Does HelpDesk support mobile devices?

We do not have any information about what devices HelpDesk supports

Q. What other apps does HelpDesk integrate with?

HelpDesk integrates with the following applications:

LiveChat, Zapier

Q. What level of support does HelpDesk offer?

HelpDesk offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base