HelpDesk

HelpDesk

Ticketing software for effortless customer support

5/5 (1 review)

HelpDesk Overview

HelpDesk is an easy-to-use ticketing system for managing communication with customers. It allows you to store all the messages in one place and track their status. It’s packed with features that empower effective collaboration. Converting messages into manageable tickets is a way to save your support agents’ time and boost their productivity. Your customers can contact you via their preferable channel.

Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

HelpDesk Reviews

Overall rating
5/5
100% positive reviews
1
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Thomas V.

Helpdesk

Used Daily for 1-5 months
Reviewed on 2019/08/01
Review Source: Capterra

Pros

I'm very happy with Helpdesk, it solve our support problems, recommended. Like that they keep me posted when they implement some features I requested / wished through their support.

Cons

For now nothing particular, it's a young product, so limited in features, but they add features week by week.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

HelpDesk Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Subscription
Value for money

Contact HelpDesk for pricing information.

HelpDesk Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Chat
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base Management
  • Multi-Channel Communication
  • Reporting & Statistics
  • Support Ticket Management
  • Surveys & Feedback

  • CRM Integration
  • Monitoring
  • Prioritizing
  • Real Time Monitoring
  • Social Media Integration
  • Third Party Integration
  • Workflow Management

Additional information for HelpDesk

Key features of HelpDesk

  • Alerts / Escalation
  • Customizable Branding
  • Email Integration
  • Multi-Channel Communication

Benefits

• Convert messages into tickets and declutter your inbox.
• Assign tickets to specific teams or team members within your organization and manage your workflow smoothly.
• Use tagging for organizing your tickets into groups.
• Change and track the status of a ticket.
• Find the right context of every message using the archives.
• Maximize your data security with data enryption (256bit SSL protocol).

HelpDesk FAQs

Below are some frequently asked questions for HelpDesk.

Q. What type of pricing plans does HelpDesk offer?

HelpDesk offers the following pricing plans:

Starting from: US$19,00/month

Pricing model: Subscription

Free Trial: Available

Contact HelpDesk for pricing information.

Q. What are the main features of HelpDesk?

HelpDesk offers the following features:

  • Alerts / Escalation
  • Customizable Branding
  • Email Integration
  • Multi-Channel Communication

Q. Who are the typical users of HelpDesk?

HelpDesk has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does HelpDesk support?

HelpDesk supports the following languages:

English

Q. What type of pricing plans does HelpDesk offer?

HelpDesk has the following pricing plans:

Subscription

Q. Does HelpDesk support mobile devices?

We do not have any information about what devices HelpDesk supports

Q. What other apps does HelpDesk integrate with?

We do not have any information about what integrations HelpDesk has

Q. What level of support does HelpDesk offer?

HelpDesk offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support