HelpDesk
About HelpDesk
HelpDesk is an easy-to-use ticketing system for managing communication with customers. It allows you to store all the messages in one place and track their status. It’s packed with features that empower effective collaboration. Converting messages into manageable tickets is a way to save your support agents’ time and boost their productivity. Your customers can contact you via their preferable channel.
Key benefits of HelpDesk
• Convert messages into tickets and declutter your inbox.
• Assign tickets to specific teams or team members within your organization and manage your workflow smoothly.
• Use tagging for organizing your tickets into groups.
• Change and track the status of a ticket.
• Find the right context of every message using the archives.
• Maximize your data security with data enryption (256bit SSL protocol).
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Design
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Efficient and Easy to use!
Reviewed on 2021/01/30
I love how it makes our tasks easier and we're excited to discover more of its other features that...
I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :)
Pros
What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience.
Cons
I'm still in the process of getting to know more about HelpDesk but I'm already loving it.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Enjoying Help Desk!
Reviewed on 2024/10/07
HelpDesk has made our response time and accuracy much better when helping customers. Before, we...
HelpDesk has made our response time and accuracy much better when helping customers. Before, we were missing emails in our inbox and customers were not being responded to. Now we have happier customers and less customer emails that are missed!
Pros
I love that it makes it easier for our customers to reach out to us after hours and keep track of requests.
This keeps our company email inbox low as everything goes to HelpDesk!
Cons
I do not like when we have blocked a spam email from sending us HelpDesk tickets, and they still come through. We request to block the email again, and the system tells us they are already blocked.
Alternatives Considered
ChatBotReasons for Switching to HelpDesk
It was easier for us than creating a Bot that could answer every single thing that a customer asked. At the time AI chat was new, and not something we were thinking of using!Response from Text
Hello Blair!
Thank you for taking the time to share your experience with HelpDesk!
We're thrilled to hear that it has helped improve your response times and reduce the clutter in your inbox, all while making your customers happier. It's great to know that HelpDesk has become such a valuable tool for your team.
We also appreciate your feedback about spam email blocking. We're constantly working to improve our system, and your input is invaluable in helping us make it better.
Thank you again for choosing HelpDesk, we’re glad it fits your needs.
If you ever have any questions or additional feedback, please don't hesitate to reach out. We're here to help.
Best regards,
HelpDesk Team
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Awful Service
Reviewed on 2024/01/19
Awful. I would not recommend them to anyone. RUN AWAY
Awful. I would not recommend them to anyone. RUN AWAY
Pros
Nothing. There was not a single thing that I enjoyed.
Cons
We didn't use the service and forgot it was active. I went to cancel it and it had charged me yesterday even though we have not been using it. The support agent would not refund any of it. At all. Absolute scam.
Response from Text
Hello James,
We understand your frustration and regret that your experience with our service was disappointing. Our support team reviewed your request, but unfortunately, it didn’t qualify for a refund according to our policy.
We hope to serve you better in the future. Thank you for your feedback.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
HelpDesk Over All Performance
Reviewed on 2024/11/12
The HelpDesk system is designed to be user-friendly.
The HelpDesk system is designed to be user-friendly.
Pros
From my perspective, I consider HelpDesk as a state-of-the-art tool that effectively performs multitasking functions with the objective of resolving and addressing the concerns of patients, agents, and other service providers connected to the system, thereby fulfilling the needs of all stakeholders involved.
Cons
As this is my first experience utilizing the HelpDesk system, I find myself somewhat overwhelmed by the multitude of tools available for addressing issues and connecting with patients and other service providers. However, I understand that with expertise and familiarity with the system, it becomes significantly easier to resolve problems effectively.
Response from Text
Hello John!
Thank you for taking the time to share your detailed review of HelpDesk.
We’re thrilled to hear that you consider it a state-of-the-art tool for multitasking and meeting the needs of various stakeholders.
We understand that starting with a new system can feel overwhelming due to the wide range of features, but we’re confident that as you continue to explore, it will become second nature.
We’re here to make sure you feel supported every step of the way. Your feedback is invaluable as it helps us improve and guide users like you through a smooth experience.
Thanks again for your thoughtful comments.
Best regards,
HelpDesk Team
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great experience with Helpdesk so far
Reviewed on 2024/07/09
Pros
Love the interface and ease of use. The interface and workflow is intuitive and easy to work in.
Cons
Looking forward to new features about segmenting users and customers who submit tickets.
Alternatives Considered
Zendesk SuiteReasons for Choosing HelpDesk
Netsuite is a massive product that is not well suited to customer support. Helpdesk has blown it out of the water in the world of ticket management.Switched From
NetSuiteReasons for Switching to HelpDesk
Cost, features, ease of use. We needed something that was quick and easy to set up, and we also already used Livechat and Knowledgebase.Response from Text
Hello Nick!
Thank you for sharing your positive experience with HelpDesk. We're thrilled to hear that you love the intuitive interface.
We're excited about your interest in new features for segmenting users and customers, and we'll keep working to enhance your experience further.
We're glad to have made a positive impact and look forward to continuing to support your team.
Thank you for your trust in us!
HelpDesk FAQs
Below are some frequently asked questions for HelpDesk.Q. What type of pricing plans does HelpDesk offer?
HelpDesk offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of HelpDesk?
HelpDesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does HelpDesk support?
HelpDesk supports the following languages:
English
Q. Does HelpDesk support mobile devices?
HelpDesk supports the following devices:
Q. What other apps does HelpDesk integrate with?
HelpDesk integrates with the following applications:
Chatbot, GitHub, HubSpot CRM, Jira, LiveChat, OpenWidget, Shopify, Slack, Webflow, WordPress, Zapier
Q. What level of support does HelpDesk offer?
HelpDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for HelpDesk.
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