HelpDesk Overview
What is HelpDesk?
HelpDesk is an easy-to-use ticketing system for managing communication with customers. It allows you to store all the messages in one place and track their status. It’s packed with features that empower effective collaboration. Converting messages into manageable tickets is a way to save your support agents’ time and boost their productivity. Your customers can contact you via their preferable channel.
HelpDesk Overview
Pricing
Pricing options
Contact HelpDesk for pricing information.
HelpDesk Features
Media
HelpDesk Reviews
HelpDesk Reviews
Very Useful to start a Helpdesk experience
Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.
So easy you can't pass it up!
It's been a pleasure to use and has made my job so much easier!
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The ideal tool for Support Teams
Pros
Using this ticketing system, you can manage all of your communication with clients (emails, live chat messages, and others) in a simple and easy way. You can create ticketing lists using defined filters or tags – it helps to manage tasks between teammates. I really like the feature of adding your own notes to the ticket – thanks to that all users can see it and use it to solve the client’s problem.
Cons
Pricing is a bit high, so there is a possibility that startups and small companies won’t be able to afford this tool.
Very Useful to start a Helpdesk experience
Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.
Pros
Helpdesk is very easy to get started with and is extremely affordable compared to other options. It was very easy for me to already use our existing Helpdesk email address and give my agents a way to track their tickets. The software is very easy for my agents to understand and it is great that they can access it online anywhere.
Cons
I would like to see an option for omnichannel so we can respond to customers in the medium they use to first reach out rather than always have to redirect to our support email.
HelpDesk by LiveChat Review
Pros
Easy to use, user friendly, easy to instal
Cons
No reports export, No tags reports. Need more reports like live chat has
Response from LiveChat
Hello Karolis, thank you for your review. We implemented the ability to export reports. It enables you to export ticket metadata within the specified date range. We're constantly working on improving our reports section as well!
Easy to use!
Pros
HelpDesk is very easy to set up and start using. I find it especially helpful for some of our non-technical co-workers, compared to other support software we've used which required some extensive instructions to help onboarding coworkers.
Cons
Certain actions can only be done using the multiple select checkbox, for example closing a single ticket either requires you to go into the ticket and update the status, or use the multiple select checkbox to close a ticket.
The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.
So easy you can't pass it up!
It's been a pleasure to use and has made my job so much easier!
Pros
There is really no learning curve for using this software. From the first day you are ready to go, helping your clients, and getting feedback for your services. They are very receptive to feedback and are constantly improving the software. Love it!
Cons
I love it!! This software is so easy to use I don't have any complaints.
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HelpDesk Pricing
HelpDesk Pricing
Contact HelpDesk for pricing information.
Contact HelpDesk for pricing information.
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HelpDesk Features
HelpDesk Features
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Categories
Categories
Additional information for HelpDesk
Additional information for HelpDesk
Key features of HelpDesk
- Alerts / Escalation
- Customizable Branding
- Email Integration
- Multi-Channel Communication
Benefits
• Convert messages into tickets and declutter your inbox.
• Assign tickets to specific teams or team members within your organization and manage your workflow smoothly.
• Use tagging for organizing your tickets into groups.
• Change and track the status of a ticket.
• Find the right context of every message using the archives.
• Maximize your data security with data enryption (256bit SSL protocol).
HelpDesk FAQs
HelpDesk FAQs
Below are some frequently asked questions for HelpDesk.
Q. What type of pricing plans does HelpDesk offer?
HelpDesk offers the following pricing plans:
Starting from: US$4,00/month
Pricing model: Subscription
Free Trial: Available
Contact HelpDesk for pricing information.
Q. What are the main features of HelpDesk?
HelpDesk offers the following features:
- Alerts / Escalation
- Customizable Branding
- Email Integration
- Multi-Channel Communication
Q. Who are the typical users of HelpDesk?
HelpDesk has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does HelpDesk support?
HelpDesk supports the following languages:
English
Q. What type of pricing plans does HelpDesk offer?
HelpDesk has the following pricing plans:
Subscription
Q. Does HelpDesk support mobile devices?
We do not have any information about what devices HelpDesk supports
Q. What other apps does HelpDesk integrate with?
HelpDesk integrates with the following applications:
LiveChat, Zapier
Q. What level of support does HelpDesk offer?
HelpDesk offers the following support options:
Phone Support, Online Support, FAQs, Knowledge Base
