Elevatie

Elevatie

Customer Review Platform

4.6/5 (41 reviews)

Elevatie Overview

Elevatie is a cloud-based reputation management platform designed to help businesses of all sizes manage customer relationships via operation analytics, competition monitoring and sentiments analysis. It includes a unified dashboard and dedicated success manager that facilitates customer interactions and provides detailed insights into feedback, business performance, analytics, marketing and social impact.

Elevatie offers a reviews platform that enables businesses to get reviews from customers through text invitations. Its key features include bulk invitations, custom templates, invitation scheduling, employee attribution view, reports tracking, monitoring, natural language processing (NLP) and net promoter scores (NPS).

Elevatie features automated review generation that gathers, refines and broadcasts comments from multiple social media channels such as Google, Yahoo and Facebook. Its dashboard includes an integrated messenger that lets users manage customer interactions, get quotes, answer queries, receive feedback and schedule appointments via conversation tracking, automatic responses, and ready-made, as well as custom templates.

Elevatie helps businesses set up a review funnel that lets customers choose from a list of platforms for single or multiple feedback. The platform also integrates with various platforms including Google, Facebook and Trustpilot to help generate, monitor and market business reputation.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

Elevatie Reviews

Overall rating
4.6/5
95% positive reviews
26
Excellent
13
Very good
2
Average
0
Poor
0
Terrible
Rick B.

Review Score Game Changer

Used Daily for 1+ year
Reviewed on 2018/08/09
Review Source: Capterra

It is hard to get customers to leave reviews. They say they will but do not get around to it. Elevatie uses email and text message to allow two separate forms of communication. Because you can have the discussion of an online review/referral on the spot, it increases the likely hood of them posting while they are still engaged. It has increased our reviews by 20% in just a short time. The key is to get your team to buy into the process and then Elavatie does the rest.

Pros

Ease of use. There's an app, it's quick and easy and the customers end is also quick and easy.

Cons

Many improvements have been made. I'd like to have more information without having to move to the next page. I'm scrolling on the app or I'm looking to analyse on the desk top and switching pages is cumbersome.

Response from Elevatie

Thank you so much for this great review and feedback! We will be working to improve your experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Tremendous Platform

Used Daily for 1+ year
Reviewed on 2018/08/09
Review Source: Capterra

Pros

The thing I like most about Elevatie is how easy it is to train people how to use it. It literally takes 5 minutes to show a colleague how to use it. From there, it takes them 20 seconds (input phone, email, name, hit send) to send an invite out. Very user friendly!

Cons

I wish we could sort the profiles of each individual colleague a little better (this is in the back-end of the system, so no effective on the customer). Instead of colleagues seeing all reviews for the company on their personal profile, it would be nice if only their reviews showed up. Then they wouldn't need to read through all the reviews to see the ones that are theirs.

Response from Elevatie

Thank you so much for this great review and feedback! We will be working to improve your experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jason S.

Review of Elevatie

Used Daily for 1+ year
Reviewed on 2019/04/05
Review Source: Capterra

It was good. The company I work for has switched to another product that is similar that is just as easy to use and is similar in most respects.

Pros

It was very easy to send reviews and to log in and off each day.

Cons

That it did not show the running totals of reviews done accurately in any given month. Also it would show a leaderboard of our company for who did reviews but only top 5 and you could not expand that list.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Verified Reviewer

Excellent team at Elevatie!

Used Daily for 6-12 months
Reviewed on 2019/04/19
Review Source: Capterra

We've been able to capture a ton of reviews with the software for our clients. The support is really excellent and it has such an easy to see reporting system within the Elevatie software. I look forward to their next development.

Pros

I really like the maneuverability within the software as well as the capability it has across a wide spectrum of review/listing sites.

Cons

I'd love to see little "i" buttons next to some of the heading/tools, etc, that give a description or information about it. This would really help as there is so much going on within the software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dmitry Z.

Easy to use

Used Daily for 2+ years
Reviewed on 2019/04/18
Review Source: Capterra

Pros

User-friendly, easy to set up and use.

Cons

Not much. Don't really have any complaints.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Elevatie Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Elevatie for pricing details.

Elevatie Features

  • Activity Dashboard
  • Automatic Notifications
  • Campaign Management
  • Customizable Templates
  • Email Marketing Management
  • Engagement Analytics
  • Real Time Analytics
  • Social Media Integration

  • A/B Testing
  • API
  • Campaign Analysis
  • Content Management
  • Customizable Branding
  • Data Import/Export
  • Drag & Drop Interface
  • Monitoring
  • Multi-Channel Marketing
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration

Additional information for Elevatie

Key features of Elevatie

  • Campaign Management
  • Dashboard
  • Gamification
  • Sentiment Analysis

Benefits

• Elevatie allows users to send text messages that enable businesses to directly connect with customers and receive feedback.

• The platform includes automatic notifications that help businesses get instant email notifications for any negative or bad reviews.

• Elevatie’s dashboard includes an integrated messenger that enables users to interact with customers, receive texts as well as Facebook messages and assign messages to different employees.

• The platform supports multiple devices, allowing businesses to manage customer queries and brand identity via iOS and Android mobile apps.

• Elevatie features natural language processing that helps automate sentiment analysis to facilitate automatic responses to queries.

Elevatie FAQs

Below are some frequently asked questions for Elevatie.

Q. What type of pricing plans does Elevatie offer?

Elevatie offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact Elevatie for pricing details.

Q. What are the main features of Elevatie?

Elevatie offers the following features:

  • Campaign Management
  • Dashboard
  • Gamification
  • Sentiment Analysis

Q. Who are the typical users of Elevatie?

Elevatie has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Elevatie support?

Elevatie supports the following languages:

English

Q. What type of pricing plans does Elevatie offer?

Elevatie has the following pricing plans:

Subscription

Q. Does Elevatie support mobile devices?

Elevatie supports the following devices:

Android, iPhone, iPad

Q. What other apps does Elevatie integrate with?

Elevatie integrates with the following applications:

Dentrix Ascend, Facebook, Google Analytics, Salesforce Sales Cloud, Trustpilot, Zapier

Q. What level of support does Elevatie offer?

Elevatie offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials