About Qminder

Queue management for data-driven business success helps:

- Deliver an excellent customer experience
- Reduce wait time
- Increase business profitability
- Monitor service locations in real time
- Provide data for business decisions.

Qminder is trusted by industry leaders, such as Lyft, Uber, Taxify, Apple premium resellers, AT&T, Verizon, Johns Hopkins, and many more. Over 500 locations have served 36,000,000+ people with the help of Qminder.
Get started now. Free 14-day trial. No credit card required.

Pricing starting from:

US$299,00/month

  • Free Trial
  • Subscription

Key benefits of Qminder

• Qminder helps businesses enhance the customer experience by reducing perceived times, matching customers with appropriate employees, and keeping customers informed about the queue status.

• The platform helps government sectors by managing the queues during permit applications, license collection, consultations and document renewal through visitor sign-in and virtual queue.

• Qminder comes with tools to gather feedback and data, enabling businesses to increase staff performance by identifying key areas of focus, balancing workload, and handling employee productivity.

• The solution provides data insights that help users discover idle, service and wait times to evaluate customer experience strategy.

• API integration lets users connect systems to other databases and third-party applications to help them expand business insights.

Devices

Business size

S M L

Markets

Australia, Canada, Germany, India, Mexico, United States

Supported Languages

English

Pricing starting from:

US$299,00/month

  • Free Trial
  • Subscription

Images

Creating a new ticket by API integration with the webhook notification
Mobile user interface that lets users access visitor volumes, employee performance, history logs and more
The solution enables users to gather student data and evaluate performance statistics to manage service levels and operating costs.
View 4 more
Qminder video
Qminder screenshot: Creating a new ticket by API integration with the webhook notification Qminder screenshot: Mobile user interface that lets users access visitor volumes, employee performance, history logs and more Qminder screenshot: The solution enables users to gather student data and evaluate performance statistics to manage service levels and operating costs.

Features

Total features of Qminder: 37

  • API
  • Alerts/Notifications
  • Behavior Tracking
  • Configuration Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Profiles
  • Data Capture and Transfer
  • Event Management
  • Event Scheduling
  • Feedback Management
  • HIPAA Compliant
  • Historical Reporting
  • Meeting Management
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Patient Intake
  • Patient Scheduling
  • Pre-Registration
  • Prioritization
  • Public Waitlist
  • Queue Management
  • Real Time Data
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Check-in/Check-out
  • Self Service Portal
  • Visitor Management
  • Visitor Registration
  • Visitor Tracking
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Watch List
  • Workflow Management

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Reviews

Overall rating

4,8 /5
(21)
Value for Money
4,8/5
Features
4,7/5
Ease of Use
4,9/5
Customer Support
4,7/5

Already have Qminder?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 21
Dana H.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

More than Queue Management - an Integral Part of Creating Outstanding Customer Experiences

Reviewed on 2018/09/19

Overall we were able to process a LOT more visitors, reduce wait times and capture a lot more...

Overall we were able to process a LOT more visitors, reduce wait times and capture a lot more information about visitors (thanks to the extremely sophisticated and well-documented API). It was a core contributor of an increase of efficiency, overall capacity and customer happiness.

Pros

I worked with Qminder across 200+ sites. What I appreciated most was the ease with which we could transform a sometimes chaotic check-in and queuing experience into a seamless one where visitors felt like they were taken care of. It was easy to work with the Qminder team to initially set up the queue management system and tailor it to our tastes. They always gave us outstanding support.

Cons

There was a small amount of company friction as we had to move to Apple TV for the displays. But the interface improvements were worth it.

Christina L.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Qminder is a great product

Reviewed on 2019/03/14

Qminder has drastically improved our workflow by streamlining the process of how patients sign in....

Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips!

I like that we have our own client representative; it makes communication easier and more direct. Qminder seems to really care about their customers because they seek feedback and they are constantly enhancing their product. Honestly, our business relationship feels more like a partnership.

Pros

Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! It is easy to use for everyone (even those that struggle with technology). I like that Qminder is constantly working to add enhancements and improve their software.

Cons

I really don't have any complaints, Qminder is a great product for a great value.

Gary M.
Overall rating
  • Industry: Higher Education
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

QMinder at the Kit Store

Reviewed on 2019/03/14

Since we started using QMinder we have seen an improvement in the interaction and usage of our...

Since we started using QMinder we have seen an improvement in the interaction and usage of our department. Confused staff and students are a thing of the past with everyone aware of how to approach the queue that builds up at our department on a daily basis.

Pros

QMinder allows my department to ensure students are able to have peace of mind that they're in a real queue and will be dealt with by a staff member promptly. Having images of the staff members also means the students know who to approach at the department.

The stats function allow us to review our staff rota and identify any pinch points in our service to ensure we're delivering a well staffed service.

Cons

I would like to see more options for opening and closing times, currently, due to our working hours, when we close QMinder, some students believe us to be closed for the entire day, even if we're just breaking for lunch.

The ability to personalise and edit the messages displayed on the TV screen would be a huge assistance to my department too.

Bintu keithane B.
Overall rating
  • Industry: Consumer Services
  • Company size: 10 000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maintaining Flows and Queues of Visitors.

Reviewed on 2021/03/18

It helps in gathering customer data and information. People don’t have to wait for a long time in...

It helps in gathering customer data and information. People don’t have to wait for a long time in long queues. It helps in gathering name and other information related to customers and helps in informing them about their queue status. It helps in providing customized experiences to visitors. The queue management system is perfect for clinics, schools, and big stores. It helps in notifying automatically

Pros

It helps in maintaining flows of visitor and managing waiting lines. It allows visitors to check-in for getting services through their mobile devices from anywhere like homes or waiting in their cars. It helps in social distancing and minimizing the risks. It provides seamless queuing management systems. It provides actionable insights and helps in reducing operational waste. A queue management system helps in making every job easier.

Cons

It has limited tools for extracting more data. Its user interface needs some improvements. It may slow down sometimes and not able to notify you about queues status. Some controlling and customizing features need some improvements.

Naomi E.
Overall rating
  • Industry: Education Management
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use queue management tool to improve student experience

Reviewed on 2019/03/29

This is one of my favourite bits of software to manage. It always works, has a great UI, the...

This is one of my favourite bits of software to manage. It always works, has a great UI, the students and staff both like it (which never happens with anything else), and it's always a joy to speak to the Qminder team and they keep adding even more awesome new features, which make an already great product even better. For something that seems quite a simple premise, they've entirely nailed the delivery. The stats are extremely powerful as well in order to evaluate the service.

Pros

It's simple to ease and very effective at what it does - It's straightforward for students to get the hang of and simple for staff to serve them with and keep track of what's happening

Cons

I can honestly say there's nothing I dislike about this software.

Showing 5 reviews of 21 Read all reviews

Qminder FAQs

Below are some frequently asked questions for Qminder.

Qminder offers the following pricing plans:

  • Starting from: US$299,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Standard: $329.00 per location/month ($299.00 if paid annually) Pro: $599 per location/month ($549.00 if paid annually) Enterprise: Custom pricing

We do not have any information about Qminder features

Qminder has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Qminder supports the following languages:

English

Qminder supports the following devices:

iPhone (Mobile), iPad (Mobile)

Qminder integrates with the following applications:

Acuity Scheduling, Gmail, HipChat, Pipedrive, Slack, SurveyMonkey, Typeform, Zapier

Qminder offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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