Dameware

Dameware

Remote-access system support tool for IT professionals

4.6/5 (216 reviews)

Dameware Overview

Dameware is a cloud-based tool that helps IT professionals deliver support and issue resolution remotely. Key features include remote access to sleeping/powered-off computers, system information and session details. The application uses encryption protocols, two factor authentication and multilevel permissions to secure user data. A communication module enables IT teams to connect with end users and discuss issues via chat and VoIP. Dameware’s ticketing system keeps track of support requests and lets IT staff add notes and assign tasks.

Dameware comes with a system information functionality which gathers data such as BIOS, device details, Windows event logs and updates. It allows network teams to store and share troubleshooting information such as screenshots and session records. Support staff can view multiple monitors in a workstation and use a switch to toggle between screens. With the reporting engine, managers can track the help desk team’s performance on the basis of technician information and an end-user survey summary.

Pricing

Starting from
US$380,00
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Canada, Europe, Japan, Latin America, Middle-East and Africa, United States

Supported Languages

Chinese (Traditional), English, French, Japanese, Portuguese, Spanish

Dameware Reviews

Overall rating
4.6/5
94% positive reviews
139
Excellent
64
Very good
10
Average
2
Poor
1
Terrible
Charles H.

A secure program that gets the job done.

Used Daily for 1+ year
Reviewed on 2019/05/22
Review Source: Capterra

Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.

Pros

Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.

Cons

It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jeremy M.

An essential tool is every admins arsenal

Used Daily for 2+ years
Reviewed on 2017/06/07
Review Source: Capterra

I can be connected to multiple PC's at once including servers, with full console level access. I can lock the remote mouse and keyboard. Dameware Remote Support has allowed me to be in many places at once. End user support experience is great, and server support is good as well. I can select multiple domains and setup favorite machines, for those trouble spots we all know we have. The ability to have access to the registry, logs sessions and shares and much more has enabled me countless hours saved.

Pros

The licensing is good. I get to install on my desktop and laptop as one user license. It is Active Directory connected so you have easy access to every client on your network including servers. You get full console level control, plus other features like being able to from the Remote support console stop services, look at event logs and even run remote command line scripts.

Cons

The graphical emulator is flaky on certain older video cards, there is no outside in remote support like LogMeIn. From the inside out you can get to clients and from inside to inside you are good, but if i am on the road or on vacation and wanted to for example use a connection with out vpn access, LogMeIn provides me a way in, Dameware does not.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Michael M.

Despite not giving it all 5 stars I truly love Dameware RS. I have been using it since the 90's

Used Daily for 2+ years
Reviewed on 2017/08/22
Review Source: Capterra

lots of time savings everywhere. being able to do 90% of my workload without leaving my desk is amazing

Pros

The amount of time saved in my day by this tool is invaluable. I use the MRC mostly and daily, but the RS tools are equally valuable even if I do not use them as much. the insight I can gain from the RS tools is amazing. the ability to remove services on the fly is amazing. running remote command prompt also a time saver. I realize there are tools out there that can do all these but having them all together in one place is such a time saver. I could go on and on with what I love about these products

Cons

that certain things don't work like they did in the past if not at all. Connect on ping reply is spotty. sometimes it works, other times it does not. SFT File transfers used to work flawlessly now I can't get them to work. there are others and while they do disappoint me that they do not work, there are others that do work so much they make up for them. Also, I hate to say it, but tech support seems almost non-existent. they need to improve there immensely

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jerry L.

The BEST remote control tool there is for Windows!

Used Daily for 2+ years
Reviewed on 2017/08/22
Review Source: Capterra

Easy of remote support.
Ease of installation.
Ability to see remote users desktop.
Lightweight install
Always running service.

Pros

I have used Dameware for over 10 years now, and it is hands down, the most powerful, easiest to use, most stable remote control software there is.
The MSI creation tool makes it easy to deploy.
The ability to see remote screens exactly as the user does is invaluable for software troubleshooting.
The speed to connect and support users is great for a tech to be more efficient and not run around all day solving minor issues that can be centrally resolved.

Cons

My only 2 complaints are:
I wish there were an easier way to have a proxy service reach outside of my network Pc's. There is a way to do it, but it is a bit complicated. I almost wish there was a subscription service that Solar Winds allowed a tech to use to accomplish this.
The way to save PC's you connect to frequently is a bit wonky. I have several times connected to another PC, or erased a saved PC with a new PC's name because of how the system presents itself.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Brian K.

Feature packed support platform!

Used Daily for 2+ years
Reviewed on 2017/08/09
Review Source: Capterra

Dameware allows our support technicians to quickly connect with remote users PC's for troubleshooting and assistance. 99% of remote connections issues are easily resolved using the remove/install service option from within the Dameware console. Dameware along with its NT Utilities suite has allowed us to streamline our support process reducing trouble ticket SLA while increasing customer satisfaction.

Pros

Pulls network and PC info from Active Directory. Easy to setup and customize your support experience. Support for mulitiple domains as well as connection to non AD computers. Full service portal allows Technical Support Professionals to troubleshoot and assist remote PC's with few limitations. I support multiple sites with over 300 workstations per site, Dameware is always my initial go-to software for remote support over local network as well as VPN. Hands down one of the best remote support suites I have used.

Cons

Cons for this software are far and few between. I would like to see the ability to chat with user at remote PC from within Dameware.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Dameware Pricing

Starting from
US$380,00
Pricing options
Free Trial
Subscription
Value for money

DRE is based on an annual subscription. DRS is a one-time perpetual license

Dameware Features

  • Chat
  • Customizable Branding
  • Instant Messaging
  • Monitoring
  • Support Ticket Management
  • Surveys & Feedback

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Email Integration
  • Knowledge Base Management
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration
  • Workflow Management

Additional information for Dameware

Key features of Dameware

  • Customizable Branding
  • Surveys & Feedback

Benefits

• Dameware resolves issues with a low turnaround time as it connects to workstations within seconds.

• Support teams can access an end-user’s desktop remotely and can transfer files and fix problems.

• Dameware provides managers with granular access control so that they can monitor team members that access remote desktops.

• Support teams can use Intel VPro AMT technology with computers on sleep mode and reboot machines that are powered down.

• Teams can use Dameware’s chat feature to discuss issues with the end-user and resolve them more effectively.

Dameware FAQs

Below are some frequently asked questions for Dameware.

Q. What type of pricing plans does Dameware offer?

Dameware offers the following pricing plans:

Starting from: US$380,00

Pricing model: Subscription

Free Trial: Available

DRE is based on an annual subscription. DRS is a one-time perpetual license

Q. What are the main features of Dameware?

Dameware offers the following features:

  • Customizable Branding
  • Surveys & Feedback

Q. Who are the typical users of Dameware?

Dameware has the following typical customers:

Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does Dameware support?

Dameware supports the following languages:

Chinese (Traditional), English, French, Japanese, Portuguese, Spanish

Q. What type of pricing plans does Dameware offer?

Dameware has the following pricing plans:

Subscription

Q. Does Dameware support mobile devices?

Dameware supports the following devices:

Android, iPhone, iPad

Q. What other apps does Dameware integrate with?

We do not have any information about what integrations Dameware has

Q. What level of support does Dameware offer?

Dameware offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials