About Dameware
Dameware is a cloud-based tool that helps IT professionals deliver support and issue resolution remotely. Key features include remote access to sleeping/powered-off computers, system information and session details. The application uses encryption protocols, two factor authentication and multilevel permissions to secure user data. A communication module enables IT teams to connect with end users and discuss issues via chat and VoIP. Dameware’s ticketing system keeps track of support requests and lets IT staff add notes and assign tasks.
Dameware comes with a system information functionality which gathers data such as BIOS, device details, Windows event logs and updates. It allows network teams to store and share troubleshooting information such as screenshots and session records. Support staff can view multiple monitors in a workstation and use a switch to toggle between screens. With the reporting engine, managers can track the help desk team’s performance on the basis of technician information and an end-user survey summary.
Pricing starting from:
US$380,00
- Free Trial
- Subscription
Key benefits of Dameware
• Dameware resolves issues with a low turnaround time as it connects to workstations within seconds.
• Support teams can access an end-user’s desktop remotely and can transfer files and fix problems.
• Dameware provides managers with granular access control so that they can monitor team members that access remote desktops.
• Support teams can use Intel VPro AMT technology with computers on sleep mode and reboot machines that are powered down.
• Teams can use Dameware’s chat feature to discuss issues with the end-user and resolve them more effectively.
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$380,00
- Free Trial
- Subscription
Images
Features
Total features of Dameware: 18
- Access Control
- Chat
- Customizable Branding
- Customizable Reporting
- Data Capture and Transfer
- Data Import
- Data Import/Export
- Data Recovery
- Event Logs
- Instant Messaging
- Monitoring
- Multiple Format Support
- Multiple User Accounts
- Permission Management
- Role-Based Permissions
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
Alternatives
ISL Light Remote Desktop
dualmon Remote Access
Splashtop On-Demand Support
Helpshift
Reviews
Already have Dameware?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!
- Industry: Oil & Energy
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.
Reviewed on 2018/02/06
Pros
It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity.
Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.
Cons
I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.
- Industry: Computer & Network Security
- Company size: 5 001-10 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A secure program that gets the job done.
Reviewed on 2019/05/22
Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me...
Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.
Pros
Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.
Cons
It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.
- Industry: Health, Wellness & Fitness
- Company size: 1 001-5 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the...
Reviewed on 2017/08/22
There are no benefits to this software anymore. There are so many other vendors with much better...
There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.
Pros
Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.
Cons
Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else.
Update: After you click submit then the stars are enabled to be clicked on.
- Industry: Automotive
- Company size: 10 000+ Employees
- Used Other for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Dameware review
Reviewed on 2020/11/10
Good product
Good product
Pros
This SW helped solve many issues with my laptop. You need only inform to IT your IP.
Cons
Not all SW you can install or correct through it. There are some SW in corporate laptop you need connect to corporate network directly.
- Industry: Staffing & Recruiting
- Company size: 501-1 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Amazing simple Support Tool
Reviewed on 2019/12/23
Pretty happy with the Tool due to it's simple interface
Pretty happy with the Tool due to it's simple interface
Pros
Simple to Use and pretty robust. Never had any issues with it
Cons
Due to being simple you get less features than other remote tools e-g Bomgar
Dameware FAQs
Below are some frequently asked questions for Dameware.Q. What type of pricing plans does Dameware offer?
Dameware offers the following pricing plans:
- Starting from: US$380,00
- Pricing model: Subscription
- Free Trial: Available
DRE is based on an annual subscription. DRS is a one-time perpetual license
Q. What are the main features of Dameware?
Dameware offers the following features:
- Customizable Branding
- Surveys & Feedback
Q. Who are the typical users of Dameware?
Dameware has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Mid Size Business
Q. What languages does Dameware support?
Dameware supports the following languages:
Chinese (Traditional), English, French, Japanese, Portuguese, Spanish
Q. Does Dameware support mobile devices?
Dameware supports the following devices:
Android, iPhone, iPad
Q. What other apps does Dameware integrate with?
We do not have any information about what integrations Dameware has
Q. What level of support does Dameware offer?
Dameware offers the following support options:
Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials
Related categories
See all software categories found for Dameware.
