About Dameware

Dameware is a cloud-based tool that helps IT professionals deliver support and issue resolution remotely. Key features include remote access to sleeping/powered-off computers, system information and session details. The application uses encryption protocols, two factor authentication and multilevel permissions to secure user data. A communication module enables IT teams to connect with end users and discuss issues via chat and VoIP. Dameware’s ticketing system keeps track of support requests and lets IT staff add notes and assign tasks.

Dameware comes with a system information functionality which gathers data such as BIOS, device details, Windows event logs and updates. It allows network teams to store and share troubleshooting information such as screenshots and session records. Support staff can view multiple monitors in a workstation and use a switch to toggle between screens. With the reporting engine, managers can track the help desk team’s performance on the basis of technician information and an end-user survey summary.

Key benefits of Dameware

• Dameware resolves issues with a low turnaround time as it connects to workstations within seconds.

• Support teams can access an end-user’s desktop remotely and can transfer files and fix problems.

• Dameware provides managers with granular access control so that they can monitor team members that access remote desktops.

• Support teams can use Intel VPro AMT technology with computers on sleep mode and reboot machines that are powered down.

• Teams can use Dameware’s chat feature to discuss issues with the end-user and resolve them more effectively.

Devices

Business size

S M L

Markets

United States, Canada, Japan

Supported Languages

Chinese (Traditional), English, French, Japanese, Portuguese, Spanish

Images

Multi-monitor support lets teams toggle between screens to gain visibility
The live chat feature lets support staff discuss issues with end-users
Support teams can use the remote assistance tool to access desktops securely
The ticketing tool lets support teams track issues and assign tasks to members
View 5 more
Dameware video
Dameware screenshot: Multi-monitor support lets teams toggle between screens to gain visibility Dameware screenshot: The live chat feature lets support staff discuss issues with end-users Dameware screenshot: Support teams can use the remote assistance tool to access desktops securely Dameware screenshot: The ticketing tool lets support teams track issues and assign tasks to members

Features

Total features of Dameware: 18

  • Access Control
  • Chat
  • Customizable Branding
  • Customizable Reporting
  • Data Capture and Transfer
  • Data Import
  • Data Import/Export
  • Data Recovery
  • Event Logs
  • Instant Messaging
  • Monitoring
  • Multiple Format Support
  • Multiple User Accounts
  • Permission Management
  • Role-Based Permissions
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback

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Splashtop On-Demand Support

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Reviews

Overall rating

4,6 /5
(224)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,4/5
Customer Support
4,3/5

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Showing 5 reviews of 224
Kevin L.
Overall rating
  • Industry: Oil & Energy
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.

Reviewed on 2018/02/06

Pros

It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity.
Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.

Cons

I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.

Charles H.
Overall rating
  • Industry: Computer & Network Security
  • Company size: 5 001-10 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A secure program that gets the job done.

Reviewed on 2019/05/22

Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me...

Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.

Pros

Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.

Cons

It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.

James H.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the...

Reviewed on 2017/08/22

There are no benefits to this software anymore. There are so many other vendors with much better...

There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.

Pros

Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.

Cons

Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else.

Update: After you click submit then the stars are enabled to be clicked on.

Sergey G.
Overall rating
  • Industry: Automotive
  • Company size: 10 000+ Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Dameware review

Reviewed on 2020/11/10

Good product

Good product

Pros

This SW helped solve many issues with my laptop. You need only inform to IT your IP.

Cons

Not all SW you can install or correct through it. There are some SW in corporate laptop you need connect to corporate network directly.

Abdullah A.
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Amazing simple Support Tool

Reviewed on 2019/12/23

Pretty happy with the Tool due to it's simple interface

Pretty happy with the Tool due to it's simple interface

Pros

Simple to Use and pretty robust. Never had any issues with it

Cons

Due to being simple you get less features than other remote tools e-g Bomgar

Showing 5 reviews of 224 Read all reviews

Dameware FAQs

Below are some frequently asked questions for Dameware.

Dameware offers the following pricing plans:

  • Starting from: US$380,00
  • Pricing model: Subscription
  • Free Trial: Available

DRE is based on an annual subscription. DRS is a one-time perpetual license

Dameware offers the following features:

  • Customizable Branding
  • Surveys & Feedback

Dameware has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Mid Size Business

Dameware supports the following languages:

Chinese (Traditional), English, French, Japanese, Portuguese, Spanish

Dameware supports the following devices:

Android, iPhone, iPad

We do not have any information about what integrations Dameware has

Dameware offers the following support options:

Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials

Related categories

See all software categories found for Dameware.