Dameware

Remote-access system support tool for IT professionals

4,6 /5 (222 reviews) Write a Review!

Dameware Overview

What is Dameware?

Dameware is a cloud-based tool that helps IT professionals deliver support and issue resolution remotely. Key features include remote access to sleeping/powered-off computers, system information and session details. The application uses encryption protocols, two factor authentication and multilevel permissions to secure user data. A communication module enables IT teams to connect with end users and discuss issues via chat and VoIP. Dameware’s ticketing system keeps track of support requests and lets IT staff add notes and assign tasks.

Dameware comes with a system information functionality which gathers data such as BIOS, device details, Windows event logs and updates. It allows network teams to store and share troubleshooting information such as screenshots and session records. Support staff can view multiple monitors in a workstation and use a switch to toggle between screens. With the reporting engine, managers can track the help desk team’s performance on the basis of technician information and an end-user survey summary.

Dameware Overview

Pricing

Starting from
US$380,00

Pricing options

Free Trial
Subscription
Value for money

DRE is based on an annual subscription. DRS is a one-time perpetual license


Dameware Features

Devices
Business size
S M L
Markets
United States, Canada, Japan
Supported Languages
Chinese (Traditional), English, French, Japanese, Portuguese, Spanish

Media

Multi-monitor support lets teams toggle between screens to gain visibility
The live chat feature lets support staff discuss issues with end-users
Support teams can use the remote assistance tool to access desktops securely
The ticketing tool lets support teams track issues and assign tasks to members
Dameware video Dameware screenshot: Multi-monitor support lets teams toggle between screens to gain visibility Dameware screenshot: The live chat feature lets support staff discuss issues with end-users Dameware screenshot: Support teams can use the remote assistance tool to access desktops securely Dameware screenshot: The ticketing tool lets support teams track issues and assign tasks to members

Dameware Reviews

Dameware Reviews

Overall rating
4,6
/
5
Excellent
142

Very good
67

Average
10

Poor
2

Terrible
1

Value for Money
4,5
Features
4,4
Ease of Use
4,4
Customer Support
4,3
94% recommended this app
Kevin L.

Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.


Charles H.

A secure program that gets the job done.

Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.


James H.

Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the...

There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.


Mike S.

Dameware was great, now it's a pain

Overall we were very happy with the cost savings versus LogMein. It's not as robust as LMI, but it does what we need it to do (remote control, command prompt, file transfer, multi-screen support) and to support over 100 computers with two concurrent use licenses, about $1100 a year.

However, now every tech has to deal with getting a code sent to their desktop app or phone before they can remote into any of OUR computers. As a feature we could enable, fine. Forced on us - unacceptable!


Abdullah A.

Amazing simple Support Tool

Pretty happy with the Tool due to it's simple interface


Kevin L.
Industry: Oil & Energy

Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.

Used Daily for 2+ years
Reviewed on 2018/02/06
Review Source: Capterra

Pros

It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity.
Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.

Cons

I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Charles H.
Industry: Computer & Network Security
Company size: 5 001-10 000 Employees

A secure program that gets the job done.

Used Daily for 1+ year
Reviewed on 2019/05/22
Review Source: Capterra

Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.

Pros

Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.

Cons

It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

James H.
Industry: Health, Wellness & Fitness
Company size: 1 001-5 000 Employees

Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the software.

Used Daily for 2+ years
Reviewed on 2017/08/22
Review Source: Capterra

There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.

Pros

Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.

Cons

Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else.

Update: After you click submit then the stars are enabled to be clicked on.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Mike S.
Industry: Hospital & Health Care
Company size: 501-1 000 Employees

Dameware was great, now it's a pain

Used Daily for 1+ year
Reviewed on 2020/06/30
Review Source: Capterra

Overall we were very happy with the cost savings versus LogMein. It's not as robust as LMI, but it does what we need it to do (remote control, command prompt, file transfer, multi-screen support) and to support over 100 computers with two concurrent use licenses, about $1100 a year.

However, now every tech has to deal with getting a code sent to their desktop app or phone before they can remote into any of OUR computers. As a feature we could enable, fine. Forced on us - unacceptable!

Pros

Cost structure. I can license by the tech, not by the computer. And the cost is not that high per tech (concurrent use licensing model).

Remote control of client computers is easy and works well. File transfer also works well. Fairly full featured, especially in this price range.

Cons

Dameware (SolarWinds) now requires two-factor authentication (mandates!) for me to remote into my own computers. My authentication methods for access to my computers is my business. This is very dictatorial and heavy-handed, and it makes no sense. My credit union does not mandate two-factor authentication, but Dameware does?!

I would think twice about deploying this product at this point. It's hard to place such an agent on every computer you wish to remote into. I'm pretty much stuck at this point, with over 100 computers I would have to touch. I may yet switch products though, SolarWinds is not customer-centric at this point.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Abdullah A.
Industry: Staffing & Recruiting
Company size: 501-1 000 Employees

Amazing simple Support Tool

Used Daily for 2+ years
Reviewed on 2019/12/23
Review Source: Capterra

Pretty happy with the Tool due to it's simple interface

Pros

Simple to Use and pretty robust. Never had any issues with it

Cons

Due to being simple you get less features than other remote tools e-g Bomgar

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

User recommendation
8,9/10
Based on 222 user ratings
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Dameware Pricing

Dameware Pricing

Starting from
US$380,00
Free Trial
Subscription
Value for money

DRE is based on an annual subscription. DRS is a one-time perpetual license

DRE is based on an annual subscription. DRS is a one-time perpetual license

Value for Money
4,5/5
Based on 222 user ratings
Compare value for money rating with alternatives
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Dameware Features

Dameware Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,4/5
Based on 222 user ratings
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Categories

Additional information for Dameware

Additional information for Dameware

Key features of Dameware

  • Customizable Branding
  • Surveys & Feedback

Benefits

• Dameware resolves issues with a low turnaround time as it connects to workstations within seconds.

• Support teams can access an end-user’s desktop remotely and can transfer files and fix problems.

• Dameware provides managers with granular access control so that they can monitor team members that access remote desktops.

• Support teams can use Intel VPro AMT technology with computers on sleep mode and reboot machines that are powered down.

• Teams can use Dameware’s chat feature to discuss issues with the end-user and resolve them more effectively.

Dameware FAQs

Dameware FAQs

Below are some frequently asked questions for Dameware.

Q. What type of pricing plans does Dameware offer?

Dameware offers the following pricing plans:

Starting from: US$380,00

Pricing model: Subscription

Free Trial: Available

DRE is based on an annual subscription. DRS is a one-time perpetual license

Q. What are the main features of Dameware?

Dameware offers the following features:

  • Customizable Branding
  • Surveys & Feedback

Q. Who are the typical users of Dameware?

Dameware has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Mid Size Business

Q. What languages does Dameware support?

Dameware supports the following languages:

Chinese (Traditional), English, French, Japanese, Portuguese, Spanish

Q. What type of pricing plans does Dameware offer?

Dameware has the following pricing plans:

Subscription

Q. Does Dameware support mobile devices?

Dameware supports the following devices:

Android, iPhone, iPad

Q. What other apps does Dameware integrate with?

We do not have any information about what integrations Dameware has

Q. What level of support does Dameware offer?

Dameware offers the following support options:

Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials