About Zaui Software

Zaui Software is a web-based reservation management solution which enables businesses to manage and streamline booking operations related to tours and activities. Its point of sale (POS) system helps centralize data and grow customer networks through automation of wholesaler and commission-based sales processes.

Primarily catering to shuttle businesses and tour, activity and rental operators, Zaui Software helps optimize revenue and costs by allowing users to display and sell their products and services through several marketplaces and travel companies networks such as Expedia, Viator, TripAdvisor, Musement, GetYourGuide, Klook and Reserve with Google. Primary features include operations handling, inventory & pricing management, an eCommerce booking engine, affiliate/agent booking, vehicle & route administration, and more.

Zaui Software facilitates integration with several third-party applications used to manage payment processing, waivers, taxation, and configuration, plus hardware such as credit card readers, Bluetooth cash drawers, ticket printers, receipt printers, and more. A native mobile apps for Android facilitates the management of operations from anywhere.

Key benefits of Zaui Software

• Zaui Software comes with an online booking engine, which allows tourism and transportation companies to create white-labeled portals for separate groups, events, and conferences.

• Zaui Software facilitates the management of tours and activities by helping users track inventory, seat availability, activity restrictions and policies, seasonal pricing, and more.

• Businesses can use the reporting module to perform audits on reservations, manage information on inventory, companies, transactions, analyze trends and generate forecasts.

• Zaui Software provides a CRM tool which enables enterprises to manage customer information, purchase profiling, outside sales agent activities, demographics and more.

• The staff and resource scheduling module enable shuttle owners to schedule staff on activities, track and manage their fleet, and assign vehicles, drivers and guides on tours.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 3 others, Japan, Germany, Mexico

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), English, French and 8 others, German, Hebrew, Italian, Japanese, Korean, Norwegian, Russian, Spanish

Images

Zaui Software allows businesses to streamline client onboarding with QR code scanning of tickets
The reservation management solution can be accessed from mobile devices to manage tour and activity operations from anywhere
Zaui Software integrates with hardware including credit card readers, Bluetooth cash drawers, and ticket and receipt printers
The dashboard provides insights and reports on everything from inventory to outside agent activities
View 5 more
Zaui Software screenshot: Zaui Software allows businesses to streamline client onboarding with QR code scanning of tickets Zaui Software screenshot: The reservation management solution can be accessed from mobile devices to manage tour and activity operations from anywhere Zaui Software screenshot: Zaui Software integrates with hardware including credit card readers, Bluetooth cash drawers, and ticket and receipt printers Zaui Software screenshot: The dashboard provides insights and reports on everything from inventory to outside agent activities

Features

Total features of Zaui Software: 37

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Affiliate Management
  • Auditing
  • Barcode Scanning
  • Billing & Invoicing
  • Booking Management
  • Business Intelligence
  • Cash Management
  • Content Management
  • Customer Database
  • Database Integration
  • Discount Management
  • Document Management
  • Document Templates
  • Event Management
  • Forecasting
  • Inventory Management
  • Labeling
  • Online Booking Integration
  • POS
  • Promotions Management
  • Quote Management
  • Real Time Analytics
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Reservations Management
  • Resource Management
  • Revenue Management
  • Sales Tax Management
  • Support Ticket Management
  • Third Party Integration
  • Vendor Management
  • Website Management

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Reviews

Overall rating

4,5 /5
(31)
Value for Money
4,4/5
Features
4,2/5
Ease of Use
4,3/5
Customer Support
4,6/5

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Showing 5 reviews of 31
Dominic M.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great reservations+operations platform that can grow with your business!

Reviewed on 2019/04/03

Pros

- Super-customizable system for any tourism business scenarios (complex multi-component packaging, shared inventories, add-ons, merchandise; charters, cross-selling, etc);
- Has functionality & integrations not available with other systems we've explored;
- Great technical support team;
- Fully-customizable online booking portal(s);

Cons

- Past issues with system speed (seems to be resolved now)

Response from Zaui Software

Thanks so much for your review Dominic! We have been so proud to watch Prince of Whales grow over the years and look forward to many more successful years! Happy to hear you getting the most out of the customization and digging deep into the feature set! Please let us know if we can of any help! Best of luck as we head into Whale season!

Charles F.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Scalability

Reviewed on 2019/08/13

The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer...

The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer people, and we are able to work from wherever we so please. I can even Zaui while having sushi, and I often do.

Pros

We are into our fifth year with Zaui, and as a business. We began with just one van so it was a relatively easy process to get up and running with a simple schedule. Fortunately we discovered a local niche that needed to be filled, and a year later we were up to ten vans and counting.

Houston has two airports. Zaui makes it easy to create express runs to each airport, as well as multi-stop activities. The software is highly-configurable and once you have established your schedule it will allow you to track and manage a fleet of vehicles, drivers and their passengers.

On our busiest days we have moved more than 500 passengers in a dozen 14-passenger Mercedes-Benz Sprinter vans. I couldn't imagine trying to tackle that with pencil and paper, or even a printout. Zaui allows the drivers to see an electronic manifest that can be refreshed in an instant as the office personnel moves passengers around as necessary. The drivers can check-in their passengers and it is instantly updated in the system.

The reservation itself is easy to read and looks professional, because it is. Our customers don't even need to print it out because the driver, either has them on the manifest, or is able to search by name or confirmation number. The driver can check them in even if they are scheduled for a different shuttle time.

Zaui staff is amazing! They are always pleasant even when I am not!!

Cons

We have over 31,000 reservations now, so the Lookup feature shows some instability when trying to retrieve a name from the database.

Private shuttle reservations don't show on the schedule until a payment or partial payment is made. We work around this by leaving notes at specific shuttle times where we expect this group to be.

I have yet to see a photo of Zaui's huge office space. When I call in I can hear people in the background more than fifty feet away. I have heard the ceiling is made of wood. Must be nice.

Response from Zaui Software

Thank you for your awesome feedback Charles! It has been incredible to be a part of your amazing success story! We chuckled a bit at the "huge office space" comment. Although we aspire to have a warehouse for an office one day, our close-knit quarters will have to do for now! We are incredibly grateful to have partners like you and are always here to support your business, no matter your mood, no matter the size of your question. Thanks for riding with us! We can't wait to see what is next for Galveston Express!

Pieter D.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Critical issues with software reliability

Reviewed on 2019/07/31

It started off being a good software and I enjoyed the professional help from their technical team....

It started off being a good software and I enjoyed the professional help from their technical team. Unfortunately once their frequent and lasting outages started to happen, I have lost complete trust in this company and product!

Pros

The software is sophisticated and has many features that are designed for the hospitality industry. The software is relatively easy to use.

Cons

If you are looking for a reservation software/platform that experiences frequent outages that can last for 24 hours during peak tourism season, this software is for you. They have literally lost their clients thousands of dollars due to their reliability issues. Unfortunately, our clients only sees your website and this flawed product will directly impact your reputation. Until they fundamentally improve their reliability and work with their third party infrastructure providers (Microsoft Azure), I can not recommend this company/product. Unfortunately it is very difficult to change providers halfway through peak season, otherwise I would have!

Response from Zaui Software

Hi Pieter,

Thanks for being with us for the last 2+ years. We are extremely apologetic on how the recent outages have affected your business. We realize how critical your booking system is to your operation and please rest assured that our technical team did not sleep until this issue was resolved.

As you are aware, we experienced a critical outage in the architecture that runs behind the scenes in Zaui. Although it was not a direct problem with the Zaui element of the architecture, it resulted in a massive slow down of all systems on the Zaui platform. These types of outages are not common and many companies have been involved in the restoration of the entire ecosystem and source of slowness.

The Zaui team has been relentless in assisting and solving the technical problem with restoring everyone's system to faster and more reliable service than ever before.

We completely empathize with your position and would love to build on the foundation we have created with LIVV Adventures.

Alex G.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Okanagan Marina Ltd.

Reviewed on 2020/06/26

Biggest thing is our [SENSITIVE CONTENT HIDDEN] really wanted metrics for each specific boat. Our...

Biggest thing is our [SENSITIVE CONTENT HIDDEN] really wanted metrics for each specific boat. Our prior system did not have the capabilities for rented hours per vessel. The insight reports are fantastic assets, as they produce the information our [SENSITIVE CONTENT HIDDEN] has been asking for.

Pros

The online booking platform is fantastic. Extremely easy for both the guest and operator to interpret. Have not found another engine that can execute what ZAUI does for online activity rentals.

Cons

Desired features are still in development, Desktop POS. A true A/R function would be fantastic so we can keep a history for our seasonal moorage slips, and allow these members to charge gas sales/merchandise to their account.

Response from Zaui Software

Thank you Alex for taking the time to review us! Appreciate the kudos and thrilled to hear the online booking platform & cloud-based POS & has been a smooth sailing experience for the Eldorado team and your guests.

We'll be sure to keep you updated on when our under-development features are available so you're able to take full advantage. Really value your feedback on how metrics and reporting can be kicked up a notch and we'll be sure to take this back to the team.

In the meantime, please let us know where we can further assist. We're always here to lend a helping hand!

Don C.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zaui helped Copper Cayuse Outfitters build a better business

Reviewed on 2019/04/16

We did a deep dive on about four booking platforms before we made the decision to go with Zaui. As...

We did a deep dive on about four booking platforms before we made the decision to go with Zaui. As an operation we were ham strung with phone calls and had a great deal of difficulties keeping track of bookings and taking payments. During my search I found that most of the booking platform offered essential the same features. The difference was location and the level of personalized service. Zaui solved most of our operational sales, booking and payment issues and allows us to concentrate on our operations offering the best in horse back riding experiences.

Pros

Zaui is easy to use and set up was easy with the support provided. We were up and running with a few days and were quickly able to use the software to stream line our business. Zaui was able to quickly customize parts of their program to fit our business.Our business doubled in the first year of operation with Zaui and grew by 40% in the second year and we expect continued growth in future years. Zaui integrated into our website seamlessly to provide an easy shopping experience for our customers.

Cons

Integration into our financial system has been a bit of a challenge, but now seems to work fine. More comparative reports from one year to the next would be helpful.

Response from Zaui Software

Thank you Don! We are such a proud partner of Copper Cayuse and love working with your whole team! We smile reading your story of growth and are so happy to have been through it with you. Our customer service team says hi! Thanks for great words! You know where to reach us!

Showing 5 reviews of 31 Read all reviews

Zaui Software FAQs

Below are some frequently asked questions for Zaui Software.

Zaui Software offers the following pricing plans:

  • Pricing model: Free, Subscription
  • Free Trial: Not Available

The Basic version is available free of cost. Contact Zaui Software for Enterprise plan pricing.

Zaui Software offers the following features:

  • Accounting Integration
  • Affiliate Management
  • Billing & Invoicing
  • Content Management
  • Customer Database
  • Customer Service Integration
  • Database Integration
  • Discount Management
  • Document Management
  • Document Templates
  • Event Management
  • Inventory Management
  • Marketing Management
  • Online Payment Processing
  • POS
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Resource Management
  • Revenue Management
  • Sales Tax Management
  • Vendor Management
  • Website Management

Zaui Software has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Zaui Software supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), English, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Russian, Spanish

Zaui Software supports the following devices:

Android

Zaui Software integrates with the following applications:

Blue Sky Booking, Hero, PayPal, Smartwaiver, Stripe

Zaui Software offers the following support options:

Phone Support, Online Support, Knowledge Base, FAQs, Video Tutorials

Related categories

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