SOCi

4.5 (249)
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Central Command for Multi-Location Marketers

About SOCi

SOCi is a leading all-in-one marketing platform built specifically for "next-level" multi-location marketers. Our customers include top brands and influencers like Ace Hardware, Sport Clips, and Anytime Fitness who have the impossible challenge of managing their digital presence across 100s or 1000s of locations. SOCi platform makes the impossible, possible by enabling top brands and their locations to strengthen and scale their digital presence across hundreds and thousands of local search and social pages while protecting what matters most, their reputation.


Key benefits of SOCi

Content Center: SOCi scores the social web with its unique algorithms to tell you what social content is engaging and what's not. SOCi then gives you a numerical score and recommendations on what to post.

Asset Management: After SOCi scores content, it allows you to choose from a library of highly curated, engaging content. This library cuts on the work of searching for relevant brand content.

Smart Scheduler: Create quality posts / contests / coupons to multiple pages on all the major platforms with a single click, all posting at the best local time.

Customer Care: Manage your social comments, review, and notifications across all your networks under one platform.

Reviews and Reputation: Pull and respond to reviews from Yelp, CitySearch, Google, and many more social media networks in one platform.

Workflow Solutions: Streamline client or administrative approvals. Easily edit, delete, reject, comment, and notify managers or changes.

Reporting Suite: Find out who's performing and who's not, and share your findings with your organizations.

Grow Your Audience: Easily boost content and promote social ads across all your locations, using dynamic content and images to localize your message.


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Reviews

Overall rating

4.5 /5
(249)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 249
Jeremy
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Still a Great Partnership

Reviewed on 2019/11/19

As a long-term client, my team continues to be impressed with their vision and their responsive and...

As a long-term client, my team continues to be impressed with their vision and their responsive and nimble attitude.

Pros

As the localized social marketing space changes strong partnerships are key and SOCi is that partner for us. As our needs grow, SOCi has as well. We are happy to have this partnership and a team that listens and responds.

Cons

As the platform grows and enhances, it is important that our teams keep up on these changes. This is a common challenge but their support team has never let us down.

Response from SOCi, Inc.

Jeremy, We are humbled by your compliments and appreciate you taking the time to share your experience. We look forward to partnering with you for years to come!

Jessica
Overall rating
  • Industry: Events Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to schedule Social Media Blasts

Reviewed on 2019/11/21

Overall positive! I think the more we work with it the easier it will be and more efficient.

Overall positive! I think the more we work with it the easier it will be and more efficient.

Pros

It's easy to set up a schedule and map out your social media blasts for specific dates & times . It streamlines and keeps you on track.

Cons

I wish you could post to Instagram Stories or Live versus only on your feed - needs a bit more specific directive.

Response from SOCi, Inc.

Thank you for the feedback, Jessica! Happy to hear that SOCi has streamlined your social media strategy.

Kevin
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Works great when set up.

Reviewed on 2020/02/22

Overall, the experience with SOCi has been nice. I am grateful that we have it set up and working...

Overall, the experience with SOCi has been nice. I am grateful that we have it set up and working as an asset to our team. I hope it continues to work and help to increase our social audience.

Pros

Once the program is set up with your different social networks you can make and create several drafts and have it scheduled when you want it to post to whatever social network you want. We work at an Ace hardware, which makes it nice when we can create drafts several weeks in advance and then just have it post all by itself.

Cons

It is not user friendly to set up. There's not exactly one person you can contact to try to help you, you have to email soci and hope that someone gets back to you. Ever since they have I have just saved the persons contact information and email them when I have questions. Sometimes they respond right away, sometimes you have to follow up. Then, unfortunately, there are some accounts that you have to reconnected now and then like LinkedIn, and instagram, but that is out of Soci's control.

Response from SOCi, Inc.

Thank you for sharing your experience, Kevin. We're sorry to hear that you've had trouble getting in touch with us in the past and hope you will take the time to contact our support team for any inquiries that require immediate assistance.

McKinley
Overall rating
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Does What It Needs to Do

Reviewed on 2019/11/01

Very helpful to be able to schedule everything at one time instead of having to remember to post to...

Very helpful to be able to schedule everything at one time instead of having to remember to post to social media daily or weekly.

Pros

Easy to drop images onto the calendar. Able to post to multiple social sites at once.

Cons

Difficult to see what images you have used and haven't used. Doesn't post well to Instagram. No options to filter or crop the images.

Response from SOCi, Inc.

Thank you for your honest feedback, McKinley. We will be sure to pass your comments along to the team and look forward to improving.

Berkley
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Social Media Software For Multiple Locations

Reviewed on 2019/11/12

Pros

This is a great way to post on Facebook, Twitter, Linkedin, Google Business Profile, and Instagram all at once and also swap between specific locations. This is a very competitive choice compared to other ones out there and is ideal for a large franchise system.

Cons

It sometimes takes longer than I would like for posts to be entered, but I'm very impatient.

Response from SOCi, Inc.

Thank you for sharing your experience, Berkley! We appreciate your honest feedback!

Showing 5 reviews of 249 Read all reviews

SOCi FAQs

Below are some frequently asked questions for SOCi.

SOCi offers the following pricing plans:

  • Free Trial: Not Available

SOCi has the following typical customers:

201–500, 501–1,000, 1,001–5,000

SOCi supports the following languages:

English

SOCi supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SOCi integrates with the following applications:

Google My Business Post Scheduler, Google My Business Review Manager, Instagram, LinkedIn for Business, Meta for Business, Olo, Salesforce Service Cloud, Twitter/X

SOCi offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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