About SOCi
SOCi is a leading all-in-one marketing platform built specifically for "next-level" multi-location marketers. Our customers include top brands and influencers like Ace Hardware, Sport Clips, and Anytime Fitness who have the impossible challenge of managing their digital presence across 100s or 1000s of locations. SOCi platform makes the impossible, possible by enabling top brands and their locations to strengthen and scale their digital presence across hundreds and thousands of local search and social pages while protecting what matters most, their reputation.
Key benefits of SOCi
Content Center: SOCi scores the social web with its unique algorithms to tell you what social content is engaging and what's not. SOCi then gives you a numerical score and recommendations on what to post.
Asset Management: After SOCi scores content, it allows you to choose from a library of highly curated, engaging content. This library cuts on the work of searching for relevant brand content.
Smart Scheduler: Create quality posts / contests / coupons to multiple pages on all the major platforms with a single click, all posting at the best local time.
Customer Care: Manage your social comments, review, and notifications across all your networks under one platform.
Reviews and Reputation: Pull and respond to reviews from Yelp, CitySearch, Google, and many more social media networks in one platform.
Workflow Solutions: Streamline client or administrative approvals. Easily edit, delete, reject, comment, and notify managers or changes.
Reporting Suite: Find out who's performing and who's not, and share your findings with your organizations.
Grow Your Audience: Easily boost content and promote social ads across all your locations, using dynamic content and images to localize your message.
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Reviews
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- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
What did I do before SOCI??
Reviewed on 2019/07/03
Pros
The range of abilities is unmatched. I was able to drop 3 other service providers and save 25% on monthly expenses by switching over to SOCI.
Cons
In comparison to other softwares, SOCI is still newer so waiting for certain features to come available was an earlier issue but not anymore. This software has fully matured.
Response from SOCi, Inc.
We are so glad to hear our software saved you so much, thank you!
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Saves time managing multi social media accounts
Reviewed on 2019/06/11
It has saved me time on managing my platforms for our small business. Gives me better interaction...
It has saved me time on managing my platforms for our small business. Gives me better interaction with my customers to give the local hometown engagement.
Pros
The ease to post several social media accounts and also multiple locations on one platform
Cons
The dashboard does take a little to get comfortable using.
Response from SOCi, Inc.
Thank you for such a great review! We're pleased to read that you love using SOCi!
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Awkward at best
Reviewed on 2020/12/30
SOCi is almost awesome. For some businesses, perhaps smaller ones, SOCi would make posting across...
SOCi is almost awesome. For some businesses, perhaps smaller ones, SOCi would make posting across apps simplified. For my multi-location purposes, however, SOCi doesn't quite do all of anything, resulting often in frustration.
Pros
I manage Social Media for 4 stores, in 2 states. SOCi makes it easy to create 1 post and have it deploy on a certain date/time to either one store, or the stores in a state, or the entire group. Customer Service inquiries are always timely and polite.
Cons
SOCi is NOT a one-stop shop for social media management. You can post to Yelp, but not respond to reviews. You can respond to reviews on GMB, but not post. Emojies do not exist in posting anywhere. Conversations are clunky. Reporting is unreliable. Any posts made natively aren't captured in any way, but you HAVE to post natively sometimes because there is so much SOCi can't do.
It would be great to even have 1 point of contact, like a dedicated customer service rep, but instead you email the onboarding team, and get a different person each time.
Response from SOCi, Inc.
Dee, Thank you for taking the time to provide us with feedback. We are disappointed to hear that you've had difficulty with the platform and sincerely apologize. We would love to connect with you further on these issues and invite you to contact your customer success manager or onboarding to do so.
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Makes me look good!
Reviewed on 2019/06/13
Pros
In my situation, it's completely hands off. Someone on my team provides the content and all I have to do is give my LI password occasionally. I've gotten several comments from clients and prospective clients that they have found it interesting and love the fact that I'm such a prolific poster. It gives me tremendous credibility and makes me look good!
Cons
It occasionally glitches and I have to keep logging in. I don't like that I get an email seemingly every two seconds when it's time to relink my account.
Response from SOCi, Inc.
Thank you for your review! We love to hear you are seeing results from using SOCi and appreciate your feedback on notification emails.
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
All in One
Reviewed on 2020/03/16
It's been very user friendly. We use their software across our entire company and it's nice that...
It's been very user friendly. We use their software across our entire company and it's nice that they provide weekly trainings, and a dashboard that is easily accessible for all team members.
Pros
I like that you can see across all social handles to easily control content, you can also schedule things out in advance but also edit all scheduled posts.
Cons
There are certain Facebook features that are not accessible through SOCi that I wish were.
Response from SOCi, Inc.
Thank you for highlighting your favorite things about SOCi, Erin!
SOCi FAQs
Below are some frequently asked questions for SOCi.Q. What type of pricing plans does SOCi offer?
SOCi offers the following pricing plans:
- Free Trial: Not Available
Q. Who are the typical users of SOCi?
SOCi has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does SOCi support?
SOCi supports the following languages:
English
Q. Does SOCi support mobile devices?
SOCi supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SOCi integrate with?
SOCi integrates with the following applications:
Apple Business Essentials, Bazaarvoice, Bing Webmaster, Canva AI Photo Editor, Entrata, Foursquare Places, Google My Business Post Scheduler, Google My Business Review Manager, Instagram, LinkedIn for Business, Meta for Business, Neustar UltraDNS, Nextdoor, Olo, Salesforce Service Cloud, TikTok, Twitter/X, Yelp Guest Manager
Q. What level of support does SOCi offer?
SOCi offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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