SOCi

Social & reputation management for multi-location companies

4,5 /5 (240 reviews) Write a Review!

SOCi Overview

What is SOCi?

SOCi is social media and reputation management platform for companies with more than 10 locations. Used by top brands including Sport Clips, Greystar, and Ace Hardware, SOCi solves the complex workflow needs of multi-location marketers. Protect your brand with content libraries and approval workflows. Scale social engagement across hundreds of local pages, social ads, and online reviews through one central tool. Rapidly get insights into local performance to replicate success.

SOCi Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

SOCi Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

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SOCi Reviews

SOCi Reviews

Overall rating
4,5
/
5
Excellent
147

Very good
68

Average
18

Poor
6

Terrible
1

Value for Money
4,3
Features
4,3
Ease of Use
4,3
Customer Support
4,5
90% recommended this app
Danielle J.

EASY! It's my one-stop shop for social and reputation!


Mary ann P.

I LOVE Soci

Their customer service is spectacular. I love working with them! Getting all of our teams online was a breeze.


Verified Reviewer

Automation at the tips of your fingers!

Its been amazing to automate the social media presence process, its been proven these days that it makes a big difference if you stay present and engaged in the social platforms! Soci has made that a breeze.


Verified Reviewer

It is not what was promised.

We use SOCI to post to 20 separate pages. It can be convenient if we want to post one thing to all of our Facebook pages. We also try to use it as a centralized hub for all comments/reviews/questions that come in over so many pages as there are over 10 of us that have access to those pages, and need to know what is and is not being responded to in real-time. The second is not practically functioning.


Kayleigh R.

Overall good experience

Overall it has been a very good experience. There has been a couple of times when I get annoyed by the software just because it needs a couple of updates and/or changes.


Danielle J.
Industry: Real Estate
Company size: 501-1 000 Employees

EASY! It's my one-stop shop for social and reputation!

Used Daily for 2+ years
Reviewed on 2018/06/07
Review Source: Capterra

Pros

Everything I can see in one stop. The Reputation Dashboard is AMAZING!! I love being able to search quickly to see how we are doing on the review platforms. Being able to easily filter by date, platform or key words. LOVE IT!!

Cons

Honestly....nothing to do with the software. I least like it when our team members don't get on and take advantage of it...I love it that much!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mary ann P.
Industry: Real Estate
Company size: 501-1 000 Employees

I LOVE Soci

Used Daily for 2+ years
Reviewed on 2019/05/08
Review Source: Capterra

Their customer service is spectacular. I love working with them! Getting all of our teams online was a breeze.

Pros

I can give my property managers one login to access all of their social media platforms where they can create custom content to post. The best part is that I can review and approve their content before it goes live online.

Cons

Responding to private messages and comments is a little confusing. Each back and forth message is listed as its own "task" so if someone sends two sentences separately in FB messenger, we have two tasks about the same thing that we have to enter and close.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Design
Company size: 2-10 Employees

Automation at the tips of your fingers!

Used Weekly for 1-5 months
Reviewed on 2020/10/21
Review Source: Capterra

Its been amazing to automate the social media presence process, its been proven these days that it makes a big difference if you stay present and engaged in the social platforms! Soci has made that a breeze.

Pros

The ability to observe and evaluate the results and trends on your social media accounts and their social media calendar is amazing too!

Cons

When compared to other options it's a bit pricey, but in all honesty is comparing apples to oranges because of its many features. I believe that a small business option should be given to maybe strike a lifetime deal.

Response from SOCi

Thank you for the rave review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Retail
Company size: 51-200 Employees

It is not what was promised.

Used Daily for 6-12 months
Reviewed on 2020/02/18
Review Source: Capterra

We use SOCI to post to 20 separate pages. It can be convenient if we want to post one thing to all of our Facebook pages. We also try to use it as a centralized hub for all comments/reviews/questions that come in over so many pages as there are over 10 of us that have access to those pages, and need to know what is and is not being responded to in real-time. The second is not practically functioning.

Pros

It will automatically format a single post for various platforms which gives it a leg up on competitors like Hootsuite.

Cons

So many things. Everything from the inability to copy and paste a post (necessary if you are posting to multiple twitter accounts) to an embarrassing lack of emojis for a social media-based platform, to actual hindrances to social media management as the inability to respond to Yelp reviews from the platform; the lag between a Google review being posted and it being reported, and the fact that updated Google reviews are not counted as new notifications, leading to unanswered reviews.

Response from SOCi

Thank you for taking the time to provide us with feedback. We are disappointed to hear that your experience has been anything less than exceptional and sincerely apologize. We would love the chance to connect with you further as your input is instrumental to our success. Please contact your CSM at your earliest convenience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Kayleigh R.
Industry: Commercial Real Estate
Company size: 2-10 Employees

Overall good experience

Used Daily for 6-12 months
Reviewed on 2020/10/21
Review Source: Capterra

Overall it has been a very good experience. There has been a couple of times when I get annoyed by the software just because it needs a couple of updates and/or changes.

Pros

I use it everyday scheduling social media lists for my apartment complex. I am in charge of social media and having it schedule posts way in advance is very helpful. I have to post 7 different posts a day and I could not imagine trying to come up with that many posts daily. SOCi helps me plan everything in advance which I like a lot.

Cons

I sometimes do not like how the scheduling view works. It often had problems where it would switch between dats or social media platforms. When this happens you can not just switch it over you have to start totally over and it gets really annoying.

Response from SOCi

Thank you for your candor, Kayleigh! We are always open to hearing what updates you'd like to see as we want to provide you with the very best in platform experience possible. Please do not hesitate to reach out to your Customer Success Manager to do so. We look forward to hearing your additional insights!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,4/10
Based on 240 user ratings
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SOCi Pricing

SOCi Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
4,3/5
Based on 240 user ratings
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SOCi Features

SOCi Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4,3/5
Based on 240 user ratings
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Categories

Additional information for SOCi

Additional information for SOCi

Key features of SOCi

  • Content Management
  • Dashboard
  • Sentiment Analysis

Benefits

Content Center: SOCi scores the social web with its unique algorithms to tell you what social content is engaging and what's not. SOCi then gives you a numerical score and recommendations on what to post.

Asset Management: After SOCi scores content, it allows you to choose from a library of highly curated, engaging content. This library cuts on the work of searching for relevant brand content.

Smart Scheduler: Create quality posts / contests / coupons to multiple pages on all the major platforms with a single click, all posting at the best local time.

Customer Care: Manage your social comments, review, and notifications across all your networks under one platform.

Reviews and Reputation: Pull and respond to reviews from Yelp, CitySearch, Google, and many more social media networks in one platform.

Workflow Solutions: Streamline client or administrative approvals. Easily edit, delete, reject, comment, and notify managers or changes.

Reporting Suite: Find out who's performing and who's not, and share your findings with your organizations.

Grow Your Audience: Easily boost content and promote social ads across all your locations, using dynamic content and images to localize your message.

SOCi FAQs

SOCi FAQs

Below are some frequently asked questions for SOCi.

Q. What type of pricing plans does SOCi offer?

SOCi offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of SOCi?

SOCi offers the following features:

  • Content Management
  • Dashboard
  • Sentiment Analysis

Q. Who are the typical users of SOCi?

SOCi has the following typical customers:

Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does SOCi support?

SOCi supports the following languages:

English

Q. What type of pricing plans does SOCi offer?

SOCi has the following pricing plans:

Subscription

Q. Does SOCi support mobile devices?

SOCi supports the following devices:

Android, iPhone, iPad

Q. What other apps does SOCi integrate with?

SOCi integrates with the following applications:

Facebook, Instagram, LinkedIn, Twitter

Q. What level of support does SOCi offer?

SOCi offers the following support options:

Phone Support, Online Support, Forum, Knowledge Base