About SOCi
SOCi is a leading all-in-one marketing platform built specifically for "next-level" multi-location marketers. Our customers include top brands and influencers like Ace Hardware, Sport Clips, and Anytime Fitness who have the impossible challenge of managing their digital presence across 100s or 1000s of locations. SOCi platform makes the impossible, possible by enabling top brands and their locations to strengthen and scale their digital presence across hundreds and thousands of local search and social pages while protecting what matters most, their reputation.
Key benefits of SOCi
Content Center: SOCi scores the social web with its unique algorithms to tell you what social content is engaging and what's not. SOCi then gives you a numerical score and recommendations on what to post.
Asset Management: After SOCi scores content, it allows you to choose from a library of highly curated, engaging content. This library cuts on the work of searching for relevant brand content.
Smart Scheduler: Create quality posts / contests / coupons to multiple pages on all the major platforms with a single click, all posting at the best local time.
Customer Care: Manage your social comments, review, and notifications across all your networks under one platform.
Reviews and Reputation: Pull and respond to reviews from Yelp, CitySearch, Google, and many more social media networks in one platform.
Workflow Solutions: Streamline client or administrative approvals. Easily edit, delete, reject, comment, and notify managers or changes.
Reporting Suite: Find out who's performing and who's not, and share your findings with your organizations.
Grow Your Audience: Easily boost content and promote social ads across all your locations, using dynamic content and images to localize your message.
Devices
Business size
Markets
Canada, United States
Supported Languages
English
Images
Features
Total features of SOCi: 60
Alternatives
Hootsuite
Falcon.io
Percolate
Sprinklr
Reviews
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- Industry: Real Estate
- Company size: 501-1 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EASY! It's my one-stop shop for social and reputation!
Reviewed on 2018/06/07
Pros
Everything I can see in one stop. The Reputation Dashboard is AMAZING!! I love being able to search quickly to see how we are doing on the review platforms. Being able to easily filter by date, platform or key words. LOVE IT!!
Cons
Honestly....nothing to do with the software. I least like it when our team members don't get on and take advantage of it...I love it that much!!
- Industry: Real Estate
- Company size: 501-1 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I LOVE Soci
Reviewed on 2019/05/08
Their customer service is spectacular. I love working with them! Getting all of our teams online...
Their customer service is spectacular. I love working with them! Getting all of our teams online was a breeze.
Pros
I can give my property managers one login to access all of their social media platforms where they can create custom content to post. The best part is that I can review and approve their content before it goes live online.
Cons
Responding to private messages and comments is a little confusing. Each back and forth message is listed as its own "task" so if someone sends two sentences separately in FB messenger, we have two tasks about the same thing that we have to enter and close.
Alternatives Considered
HootsuiteReasons for Switching to SOCi
We have a large portfolio that they were able to accommodate without additional charges for user logins., we like the ability to create post graphics with uploaded images, the reporting is great, etc.- Industry: Retail
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Not ready for prime time
Reviewed on 2021/08/24
If you are competent with social media management it can be a useful tool, but as opposed to how...
If you are competent with social media management it can be a useful tool, but as opposed to how they market the product this is not for beginners. It's clear that Soci wasn't initially designed for the retail industry and that it was absolutely not designed for companies that do not already employ trained marketers.
Pros
It does allow for easy posting to Twitter/Insta/ and Facebook since it will convert imaging for you.
Cons
It is glitchy and feels like a beta product even two years in.
Response from SOCi
Thank you for taking the time to write this review. We certainly always hope to be helpful so I'm sorry to hear that hasn't been your experience thus far. We're always looking to grow and improve. If you have any ideas on how we could be more effective for you we would love your input. If there are any specific issues or workarounds you'd like assistance with, we would also welcome that opportunity. You can contact your CSM or our support at [email protected] Thank you again for your review.
- Industry: Retail
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Soci
Reviewed on 2020/02/14
I've only really had issues with the Mobile App Soci Go; (besides the minor problems on the App) I...
I've only really had issues with the Mobile App Soci Go; (besides the minor problems on the App) I thoroughly enjoyed using the program. Sometimes it seems a little to complex with the conversation, reputation, and creative features. I like that App is always accessible even if I have some minor issues. Overall, I enjoy Soci.
Pros
I like the Scheduling Feature. I specifically like the ability to schedule all Social Networks at the same time.
Cons
The Mobile App Soci Go is a little too difficult to use everyday. It's set up just like the website so navigation is easy but there seems to have a lot of glitches. I also do not like when a post is scheduled, to adjust the time you have to adjust the time for all the social medias individually vs together.
Response from SOCi
Hi Michaela, Thank you for your honest review. We're delighted to hear that our scheduling tool has been a huge help and look forward to continually improving.
- Industry: Hospital & Health Care
- Company size: 1 001-5 000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SOCi Solves Social
Reviewed on 2019/05/09
Pros
The ease of use for our franchisees! We wanted to be able to scale our social strategy but also give franchisees a feeling of local control and SOCi solves for both! Plus there's so many unique features that I didn't find in other platforms like dynamic text insertion, peak time posting, content scoring, etc.
Cons
I'd like to be able to post videos to Instagram but that's part of their product improvements for later this year anyways.
Reasons for Switching to SOCi
SOCi was the most robust platform for managing multi-locations with the ability to control location-specific views. The pricing module was transparent and the support was exceptional from the beginning!SOCi FAQs
Below are some frequently asked questions for SOCi.Q. What type of pricing plans does SOCi offer?
SOCi offers the following pricing plans:
- Starting from:
- Free Trial: Not Available
Q. Who are the typical users of SOCi?
SOCi has the following typical customers:
201-500, 501-1 000, 1 001-5 000
Q. What languages does SOCi support?
SOCi supports the following languages:
English
Q. Does SOCi support mobile devices?
SOCi supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SOCi integrate with?
SOCi integrates with the following applications:
Google My Business Post Scheduler, Google My Business Review Manager, Instagram, LinkedIn for Business, Meta for Business, Olo, Salesforce Service Cloud, Twitter
Q. What level of support does SOCi offer?
SOCi offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Related categories
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