SOCi
Social & reputation management for multi-location companies
4,5 /5 (240 reviews) Write a Review!SOCi Overview
What is SOCi?
SOCi is social media and reputation management platform for companies with more than 10 locations. Used by top brands including Sport Clips, Greystar, and Ace Hardware, SOCi solves the complex workflow needs of multi-location marketers. Protect your brand with content libraries and approval workflows. Scale social engagement across hundreds of local pages, social ads, and online reviews through one central tool. Rapidly get insights into local performance to replicate success.
SOCi Overview
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SOCi Features
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SOCi Reviews
SOCi Reviews
I LOVE Soci
Their customer service is spectacular. I love working with them! Getting all of our teams online was a breeze.
Automation at the tips of your fingers!
Its been amazing to automate the social media presence process, its been proven these days that it makes a big difference if you stay present and engaged in the social platforms! Soci has made that a breeze.
It is not what was promised.
We use SOCI to post to 20 separate pages. It can be convenient if we want to post one thing to all of our Facebook pages. We also try to use it as a centralized hub for all comments/reviews/questions that come in over so many pages as there are over 10 of us that have access to those pages, and need to know what is and is not being responded to in real-time. The second is not practically functioning.
Overall good experience
Overall it has been a very good experience. There has been a couple of times when I get annoyed by the software just because it needs a couple of updates and/or changes.
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EASY! It's my one-stop shop for social and reputation!
Pros
Everything I can see in one stop. The Reputation Dashboard is AMAZING!! I love being able to search quickly to see how we are doing on the review platforms. Being able to easily filter by date, platform or key words. LOVE IT!!
Cons
Honestly....nothing to do with the software. I least like it when our team members don't get on and take advantage of it...I love it that much!!
I LOVE Soci
Their customer service is spectacular. I love working with them! Getting all of our teams online was a breeze.
Pros
I can give my property managers one login to access all of their social media platforms where they can create custom content to post. The best part is that I can review and approve their content before it goes live online.
Cons
Responding to private messages and comments is a little confusing. Each back and forth message is listed as its own "task" so if someone sends two sentences separately in FB messenger, we have two tasks about the same thing that we have to enter and close.
Automation at the tips of your fingers!
Its been amazing to automate the social media presence process, its been proven these days that it makes a big difference if you stay present and engaged in the social platforms! Soci has made that a breeze.
Pros
The ability to observe and evaluate the results and trends on your social media accounts and their social media calendar is amazing too!
Cons
When compared to other options it's a bit pricey, but in all honesty is comparing apples to oranges because of its many features. I believe that a small business option should be given to maybe strike a lifetime deal.
Response from SOCi
Thank you for the rave review!
It is not what was promised.
We use SOCI to post to 20 separate pages. It can be convenient if we want to post one thing to all of our Facebook pages. We also try to use it as a centralized hub for all comments/reviews/questions that come in over so many pages as there are over 10 of us that have access to those pages, and need to know what is and is not being responded to in real-time. The second is not practically functioning.
Pros
It will automatically format a single post for various platforms which gives it a leg up on competitors like Hootsuite.
Cons
So many things. Everything from the inability to copy and paste a post (necessary if you are posting to multiple twitter accounts) to an embarrassing lack of emojis for a social media-based platform, to actual hindrances to social media management as the inability to respond to Yelp reviews from the platform; the lag between a Google review being posted and it being reported, and the fact that updated Google reviews are not counted as new notifications, leading to unanswered reviews.
Response from SOCi
Thank you for taking the time to provide us with feedback. We are disappointed to hear that your experience has been anything less than exceptional and sincerely apologize. We would love the chance to connect with you further as your input is instrumental to our success. Please contact your CSM at your earliest convenience.
Overall good experience
Overall it has been a very good experience. There has been a couple of times when I get annoyed by the software just because it needs a couple of updates and/or changes.
Pros
I use it everyday scheduling social media lists for my apartment complex. I am in charge of social media and having it schedule posts way in advance is very helpful. I have to post 7 different posts a day and I could not imagine trying to come up with that many posts daily. SOCi helps me plan everything in advance which I like a lot.
Cons
I sometimes do not like how the scheduling view works. It often had problems where it would switch between dats or social media platforms. When this happens you can not just switch it over you have to start totally over and it gets really annoying.
Response from SOCi
Thank you for your candor, Kayleigh! We are always open to hearing what updates you'd like to see as we want to provide you with the very best in platform experience possible. Please do not hesitate to reach out to your Customer Success Manager to do so. We look forward to hearing your additional insights!
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SOCi Pricing
SOCi Pricing
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SOCi Features
SOCi Features
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Categories
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Additional information for SOCi
Additional information for SOCi
Key features of SOCi
- Content Management
- Dashboard
- Sentiment Analysis
Benefits
Content Center: SOCi scores the social web with its unique algorithms to tell you what social content is engaging and what's not. SOCi then gives you a numerical score and recommendations on what to post.
Asset Management: After SOCi scores content, it allows you to choose from a library of highly curated, engaging content. This library cuts on the work of searching for relevant brand content.
Smart Scheduler: Create quality posts / contests / coupons to multiple pages on all the major platforms with a single click, all posting at the best local time.
Customer Care: Manage your social comments, review, and notifications across all your networks under one platform.
Reviews and Reputation: Pull and respond to reviews from Yelp, CitySearch, Google, and many more social media networks in one platform.
Workflow Solutions: Streamline client or administrative approvals. Easily edit, delete, reject, comment, and notify managers or changes.
Reporting Suite: Find out who's performing and who's not, and share your findings with your organizations.
Grow Your Audience: Easily boost content and promote social ads across all your locations, using dynamic content and images to localize your message.
SOCi FAQs
SOCi FAQs
Below are some frequently asked questions for SOCi.
Q. What type of pricing plans does SOCi offer?
SOCi offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Q. What are the main features of SOCi?
SOCi offers the following features:
- Content Management
- Dashboard
- Sentiment Analysis
Q. Who are the typical users of SOCi?
SOCi has the following typical customers:
Large Enterprises, Public Administrations, Non Profit, Mid Size Business
Q. What languages does SOCi support?
SOCi supports the following languages:
English
Q. What type of pricing plans does SOCi offer?
SOCi has the following pricing plans:
Subscription
Q. Does SOCi support mobile devices?
SOCi supports the following devices:
Android, iPhone, iPad
Q. What other apps does SOCi integrate with?
SOCi integrates with the following applications:
Facebook, Instagram, LinkedIn, Twitter
Q. What level of support does SOCi offer?
SOCi offers the following support options:
Phone Support, Online Support, Forum, Knowledge Base
