About SOCi

SOCi is social media and reputation management platform for companies with more than 10 locations. Used by top brands including Sport Clips, Greystar, and Ace Hardware, SOCi solves the complex workflow needs of multi-location marketers. Protect your brand with content libraries and approval workflows. Scale social engagement across hundreds of local pages, social ads, and online reviews through one central tool. Rapidly get insights into local performance to replicate success.

Key benefits of SOCi

Content Center: SOCi scores the social web with its unique algorithms to tell you what social content is engaging and what's not. SOCi then gives you a numerical score and recommendations on what to post.

Asset Management: After SOCi scores content, it allows you to choose from a library of highly curated, engaging content. This library cuts on the work of searching for relevant brand content.

Smart Scheduler: Create quality posts / contests / coupons to multiple pages on all the major platforms with a single click, all posting at the best local time.

Customer Care: Manage your social comments, review, and notifications across all your networks under one platform.

Reviews and Reputation: Pull and respond to reviews from Yelp, CitySearch, Google, and many more social media networks in one platform.

Workflow Solutions: Streamline client or administrative approvals. Easily edit, delete, reject, comment, and notify managers or changes.

Reporting Suite: Find out who's performing and who's not, and share your findings with your organizations.

Grow Your Audience: Easily boost content and promote social ads across all your locations, using dynamic content and images to localize your message.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

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Features

Total features of SOCi: 62

  • API
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Asset Management
  • Audience Targeting
  • Automated Publishing
  • Automated Scheduling
  • Brand Tracking
  • Campaign Management
  • Collaboration Tools
  • Commenting / Notes
  • Competitive Analysis
  • Configurable Alerts
  • Configurable Workflow
  • Contact Management
  • Content Library
  • Content Management
  • Conversion Tracking
  • Customer Engagement
  • Customer Segmentation
  • Dashboard
  • Dynamic Content
  • Email Alerts
  • Engagement Analytics
  • Gamification
  • Impact Measurement
  • Influencer Tracking
  • Keyword Filtering
  • Landing Pages/Web Forms
  • Live Chat
  • Mobile Alerts
  • Multi-Account Management
  • Multi-Channel Campaigns
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Negative Feedback Management
  • Performance Metrics
  • Post Scheduling
  • Ratings / Reviews
  • Real Time Notifications
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Badge Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Role-Based Permissions
  • Search/Filter
  • Sentiment Analysis
  • Social Advertising
  • Social Listening
  • Social Marketing
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Social Sharing
  • Tagging
  • Trend Analysis
  • Workflow Management

Alternatives

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Birdeye

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#2 Alternative to SOCi
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.

ReviewTrackers

4,6
#3 Alternative to SOCi
Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and...

Marketing 360

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#4 Alternative to SOCi
Marketing 360 is trusted by over 20,000 small businesses. Business owners use our business growth platform because the...

Reviews

Overall rating

4,5 /5
(241)
Value for Money
4,3/5
Features
4,3/5
Ease of Use
4,3/5
Customer Support
4,5/5

Already have SOCi?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 241
Danielle J.
Overall rating
  • Industry: Real Estate
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

EASY! It's my one-stop shop for social and reputation!

Reviewed on 2018/06/07

Pros

Everything I can see in one stop. The Reputation Dashboard is AMAZING!! I love being able to search quickly to see how we are doing on the review platforms. Being able to easily filter by date, platform or key words. LOVE IT!!

Cons

Honestly....nothing to do with the software. I least like it when our team members don't get on and take advantage of it...I love it that much!!

Mary ann P.
Overall rating
  • Industry: Real Estate
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I LOVE Soci

Reviewed on 2019/05/08

Their customer service is spectacular. I love working with them! Getting all of our teams online...

Their customer service is spectacular. I love working with them! Getting all of our teams online was a breeze.

Pros

I can give my property managers one login to access all of their social media platforms where they can create custom content to post. The best part is that I can review and approve their content before it goes live online.

Cons

Responding to private messages and comments is a little confusing. Each back and forth message is listed as its own "task" so if someone sends two sentences separately in FB messenger, we have two tasks about the same thing that we have to enter and close.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

It is not what was promised.

Reviewed on 2020/02/18

We use SOCI to post to 20 separate pages. It can be convenient if we want to post one thing to all...

We use SOCI to post to 20 separate pages. It can be convenient if we want to post one thing to all of our Facebook pages. We also try to use it as a centralized hub for all comments/reviews/questions that come in over so many pages as there are over 10 of us that have access to those pages, and need to know what is and is not being responded to in real-time. The second is not practically functioning.

Pros

It will automatically format a single post for various platforms which gives it a leg up on competitors like Hootsuite.

Cons

So many things. Everything from the inability to copy and paste a post (necessary if you are posting to multiple twitter accounts) to an embarrassing lack of emojis for a social media-based platform, to actual hindrances to social media management as the inability to respond to Yelp reviews from the platform; the lag between a Google review being posted and it being reported, and the fact that updated Google reviews are not counted as new notifications, leading to unanswered reviews.

Response from SOCi

Thank you for taking the time to provide us with feedback. We are disappointed to hear that your experience has been anything less than exceptional and sincerely apologize. We would love the chance to connect with you further as your input is instrumental to our success. Please contact your CSM at your earliest convenience.

Jessica R.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SOCi Solves Social

Reviewed on 2019/05/09

Pros

The ease of use for our franchisees! We wanted to be able to scale our social strategy but also give franchisees a feeling of local control and SOCi solves for both! Plus there's so many unique features that I didn't find in other platforms like dynamic text insertion, peak time posting, content scoring, etc.

Cons

I'd like to be able to post videos to Instagram but that's part of their product improvements for later this year anyways.

Laura B.
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love SOCI

Reviewed on 2020/03/11

Being able to see the analytics is great. I like seeing how we are improving our online presence.

Being able to see the analytics is great. I like seeing how we are improving our online presence.

Pros

I like how easy it is to manage and the upload process is great. I love being able to schedule our calendar ahead.

Cons

I would like to be able to delete posts that are no longer valid in bulk.

Response from SOCi

Thank you for the stellar review, Laura!

Showing 5 reviews of 241 Read all reviews

SOCi FAQs

Below are some frequently asked questions for SOCi.

SOCi offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

We do not have any information about SOCi features

SOCi has the following typical customers:

201-500, 501-1 000, 1 001+

SOCi supports the following languages:

English

SOCi supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SOCi integrates with the following applications:

Facebook, Instagram, LinkedIn for Business, Twitter

SOCi offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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