eIssueTracking

eIssueTracking

Issue tracking software for small businesses

4/5 (1 review)

eIssueTracking Overview

eIssueTracking by Giva is a cloud-based issue and incident tracking solution for businesses of all sizes. The software allows users to create and assign tickets, track and resolve incidents, set custom automation rules, prioritize tickets by dependencies and impact, send notifications, and more.

With eIssueTracking, users can manage all issues and incidents across their organization. The dashboard allows users to monitor all activity in real time to ensure that no ticket is overlooked or forgotten. Urgent tickets can be prioritized, and individual incidents can be linked to major issues. Configurable workflows enable the automation of manual tasks such as ticket classification and assignment, and requester notification, freeing up agents’ time.

eIssueTracking automatically suggests solutions to known issues before tickets are raised through the custom-branded self-service portal. Canned responses can be created and saved to speed up responses to common queries or notify customers. All conversations are centralized to provide agents with a full overview of ongoing issues. A range of reports can be generated to measure and track responsiveness, team productivity, and customer satisfaction.

Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

eIssueTracking Reviews

Overall rating
4/5
100% positive reviews
0
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Verified Reviewer

IT/Ecomm Management

Used Monthly for 6-12 months
Reviewed on 2019/04/25
Review Source: Capterra

Overall, it helps ease and improve work process and issue management to increase functionality and resolve issues faster.

Pros

I can submit a ticket and it's severity level with a description so IT can funnel it to get fixed to the proper channels. It keeps communication between the entire team rather than one person working on the issue, and it eliminates duplicative work and patterns.

Cons

I can't see if/when someone else on my team issues a ticket that may be similar to something I am going to.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

eIssueTracking Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Subscription
Value for money

Team: $29/month
Business: $39/month
Professional: $69/month

eIssueTracking Features

  • Activity Dashboard
  • Alerts / Escalation
  • Monitoring
  • Real Time Monitoring
  • Reporting & Statistics

  • API
  • Access Control
  • Activity Tracking
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Collaboration Tools
  • Customizable Reporting
  • Data Import/Export
  • Drag & Drop Interface
  • Real Time Data
  • Real Time Reporting
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for eIssueTracking

Key features of eIssueTracking

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Ticket Management

Benefits

• Users can track and resolve incidents, link incidents to major issues, automatically alert the relevant agents, and add notes to enable collaboration.

• Canned responses can be utilized to enable fast response to queries, and tickets can be prioritized based on their dependencies and impact.

• Ticket assignment and classification can be automated with custom automation rules.

• Solutions are intelligently suggested to customers before a ticket is raised to reduce the number of easily solvable issues being routed to agents.

• The dashboard provides users with real-time activity monitoring functionality, ensuring that no customer requests are overlooked.

eIssueTracking FAQs

Below are some frequently asked questions for eIssueTracking.

Q. What type of pricing plans does eIssueTracking offer?

eIssueTracking offers the following pricing plans:

Starting from: US$29,00/month

Pricing model: Subscription

Free Trial: Available

Team: $29/month
Business: $39/month
Professional: $69/month

Q. What are the main features of eIssueTracking?

eIssueTracking offers the following features:

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Ticket Management

Q. Who are the typical users of eIssueTracking?

eIssueTracking has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does eIssueTracking support?

eIssueTracking supports the following languages:

English

Q. What type of pricing plans does eIssueTracking offer?

eIssueTracking has the following pricing plans:

Subscription

Q. Does eIssueTracking support mobile devices?

We do not have any information about what devices eIssueTracking supports

Q. What other apps does eIssueTracking integrate with?

We do not have any information about what integrations eIssueTracking has

Q. What level of support does eIssueTracking offer?

eIssueTracking offers the following support options:

Online Support, Phone Support