About ReservationKey

ReservationKey is a reservation and booking management solution for vacation rental businesses, bed and breakfasts, hotels, and other rental property businesses. The cloud-based platform offers tools for managing bookings, calendars, availability, payments, channels, and more from one central platform. The online reservation system serves the hotel and lodging industry by allowing users to manage their bookings, track the availability of rooms on any given date, process payments via credit card, and integrate with third party channels such as Airbnb, Booking,com, Expedia, HomeAway, and more to facilitate and synchronize bookings.

Businesses can use ReservationKey to create a custom, mobile friendly booking system in order to facilitate self service bookings by customers. The booking engine can be adapted to fit business needs by editing the theme and number of pages on the site. The ReservationKey backend allows employees to view room availability, move reservations using the drag and drop interface, check reservation details, and manage waiting lists or gift cards. Payments can be processed online using a selection of providers including PayPal, Authorize.net, and more, and users are able to control prices of deposits or any other additional payments.

Key benefits of ReservationKey

• Integrate with third party booking channels such as Expedia, Booking.com, and Airbnb in order to receive bookings through their platforms.

• Ensure that all channels are displaying true, real-time information as ReservationKey automatically synchronizes data from across booking platforms.

• Automate tasks such as email confirmations, search activity tracking, and reporting in order to save time and effort.

• Generate custom reports on metrics such as room availability, occupancy, expenses, income, commission, housekeeping, and more.

• Manage bookings within ReservationKey and view availability in real time, track customer history, change bookings using the drag and drop tool, and more.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, United Kingdom, Mexico, United States

Supported Languages

Danish, English, French, German, Hungarian and 6 others, Irish, Italian, Norwegian, Portuguese, Spanish, Swedish

Images

Drag & drop bookings to change them, and quickly view availability for each room
Utilize the embeddable calendar to facilitate online, self service bookings
Edit the booking engine to create a custom look & feel
View reservation details for each customer
View 5 more
ReservationKey video
ReservationKey screenshot: Drag & drop bookings to change them, and quickly view availability for each room ReservationKey screenshot: Utilize the embeddable calendar to facilitate online, self service bookings ReservationKey screenshot: Edit the booking engine to create a custom look & feel ReservationKey screenshot: View reservation details for each customer

Features

Total features of ReservationKey: 62

  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Availability Indicator
  • Availability Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Channel Management
  • Commission Management
  • Credit Card Processing
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Synchronization
  • Database Support
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Templates
  • Expense Tracking
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Housekeeping Management
  • Inventory Management
  • Loyalty Program
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multi-Property
  • Online Booking
  • Owner Statements
  • Payment Processing
  • Promotions Management
  • Purchasing & Receiving
  • Rate Management
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Role-Based Permissions
  • Room Booking
  • Sales Tax Management
  • Single Property
  • Status Tracking
  • Third Party Booking
  • Third Party Integrations
  • User Management
  • Web Traffic Reporting
  • Website Integration
  • iCalendar Support

Alternatives

Resly

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eviivo

3,7
#2 Alternative to ReservationKey
eviivo is a booking & channel management system which enables small hospitality & tourism businesses to manage property...

Hostaway

4,6
#3 Alternative to ReservationKey
Hostaway is a channel management solution for vacation rental properties which automatically syncs rates, availability,...

ThinkReservations

5
#4 Alternative to ReservationKey
ThinkReservations is a cloud-based property management software designed to help businesses in the hospitality industry...

Reviews

Overall rating

4,9 /5
(92)
Value for Money
5/5
Features
4,8/5
Ease of Use
4,7/5
Customer Support
4,9/5

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Showing 5 reviews of 92
Charla T.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So glad we signed on

Reviewed on 2020/11/29

I can truly say that our company growth was due, in large part, to implementing Reservation Key. I...

I can truly say that our company growth was due, in large part, to implementing Reservation Key. I was originally a "One Woman Show" trying to keep on top of reservations, Guest Emails, Payments, Website Updates, etc. We adopted RK when we had 3 units. Today, our company has 22 units, and several staff members. Having access to this technology at such an easy Monthly Price and Easy Learning Curve meant that I could scale the business, and have more free time (and less frustration). Without RK, I would have easily been burnout once I hit 5 properties, and we would have never had the opportunity to provide employment to so many great people.

I speak at Industry Events and "Have you considered ReservationKey?" seems to be a frequent piece of advice that I am giving attendees as they explain their personal frustration with choosing between Reservation Spreadsheets or Over-Priced Software.

I know ... it sounds like too glowing of a review. I've used the ReservationKey since 2009. When any company over-delivers by as much as ReservationKey as over-delivered, it shouldn't be surprising that they have overly happy users willing to write long-winded online reviews. But if you don't believe that I am a real person, and a real user, just track us down on Google. Our Company is "Rockies Rentals". We are based in Canmore Alberta Canada. My name is Charla.

Pros

Great Customer Service -- really responsive, and personable.
The Built In Website, and Payments.
Auto Scheduled Emails.
No Contracts; No Set Up Fees.
A great price -- well worth the fee even just for someone with one unit, or a small inn.
Ease of use.
Having Multiple Users.
The Mobile Version -- I have easily been taking reservations from a hammock at the beach just on my Smart Phone.

Cons

Because the software is made for a myriad of Hospitality Services Providers (Hotels, Campgrounds, BnBs, Vacation Rentals), it's hard to provide the right thing to a diverse group of users. That being said, the User Forum was amazing! If we encountered a quirk that worked well for a Hotel User, but not-quite-right for our needs, there would always be another helpful User who knew how to accomplish what we needed with just a few little User Tweaks. The entire User Forum was full of happy, generous users who were keen to share their ideas and help others.

Pelin U.
Overall rating
  • Industry: Hospitality
  • Company size: 10 000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great automation for multiple online room reservation channels

Reviewed on 2020/11/26

RezervationKey is making a great job for us by unifying the management of all sales channels at one...

RezervationKey is making a great job for us by unifying the management of all sales channels at one place, that would be pretty good if they were adding local sales channels day by day and helps us to expand our marketing channels with more local online channels that are specific to each country.

Pros

ReservationKey is compatible with website builders such as Wix and Squarespace -which is a great aspect from my view point- so that enables to create commision-free sales channels as well as unifying all online booking platforms that we are present in one single and lean management panel where we can update anything such as availability, change features, add new room types etc and ReservationKey reflects any update to all booking channels that we are integrated to.

Cons

Although ReservationKey is great in covering the global reservation platforms it is weak to have integrations to the online booking platforms that are specific to each country. It would be the most powerful solution for us if it was helping us increasing our sales in local markets through local sales channels.

Burney B.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

ReservationKey is a good value

Reviewed on 2018/10/13

ReservationKey has worked well, and has been improving over the years that we have been using it....

ReservationKey has worked well, and has been improving over the years that we have been using it. Customer service has been good when issues have come up.

Pros

The platform is flexible, with the ability to make many different reservation pages. It also works well with MyAllocator and iCal calendars for interfacing with outside platforms.

Cons

1) Guest addresses are all in one text field...organizing marketing efforts to previous guests by zip code is problematic.
2) Only one alternate rate plan can be used in a reservation page...it would be helpful to have more available to apply to various marketing sources.

Response from ReservationKey

It actually is possible to split the address field into multiple fields. This is an option under the Settings tab, Account Preferences. Thank you for using the system and for your review.

Laurie M.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reservation Key lodging management software

Reviewed on 2021/01/07

Since using Reservation Key our business has increased and customers say it is easy to book.

Since using Reservation Key our business has increased and customers say it is easy to book.

Pros

Our RV parking, tent camping, bus glamping, and lodging rooms all have different pricing, cleaning fees, and check-in info and Reservation Key handles it all. The auto-responders are awesome and can be modified to fit each rental. Customers can easily pay through the links and emails provided.

I LOVE how the software looks on our website and it is easy for customers to book.

It is a robust system and has more features than we currently know how to use. We look forward to making time to learn more.

Cons

Learning the system did not feel very intuitive. However, between the amazing customer service and training videos available it was just a matter of time.

Daryl ann K.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love Reservation Key!

Reviewed on 2019/09/17

I love knowing that the online interface is up to date. I love being able to check just who...

I love knowing that the online interface is up to date. I love being able to check just who canceled. I love that it saves everything even when I forget. I love that it connects to channel managers and Square. Did I mention that I love Reservation Key?

Pros

First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, [SENSITIVE CONTENT HIDDEN] and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up.
On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service!

I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations.

This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business!

Cons

This software goes above and beyond my expectations. So grateful!

Showing 5 reviews of 92 Read all reviews

ReservationKey FAQs

Below are some frequently asked questions for ReservationKey.

ReservationKey offers the following pricing plans:

  • Starting from: US$29,00/month
  • Pricing model: Subscription
  • Free Trial: Available

ReservationKey ricing is based on the number of units being managed. Prices range from $29/month for 4 units, up to $467/month for up to 500 units. See http://www.reservationkey.com/pricing.html for ReservationKey pricing information.

We do not have any information about ReservationKey features

ReservationKey has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

ReservationKey supports the following languages:

Danish, English, French, German, Hungarian, Irish, Italian, Norwegian, Portuguese, Spanish, Swedish

ReservationKey supports the following devices:

ReservationKey integrates with the following applications:

Authorize.Net

ReservationKey offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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