About ReservationKey

ReservationKey is a reservation and booking management solution for vacation rental businesses, bed and breakfasts, hotels, and other rental property businesses. The cloud-based platform offers tools for managing bookings, calendars, availability, payments, channels, and more from one central platform. The online reservation system serves the hotel and lodging industry by allowing users to manage their bookings, track the availability of rooms on any given date, process payments via credit card, and integrate with third party channels such as Airbnb, Booking,com, Expedia, HomeAway, and more to facilitate and synchronize bookings.

Businesses can use ReservationKey to create a custom, mobile friendly booking system in order to facilitate self service bookings by customers. The booking engine can be adapted to fit business needs by editing the theme and number of pages on the site. The ReservationKey backend allows employees to view room availability, move reservations using the drag and drop interface, check reservation details, and manage waiting lists or gift cards. Payments can be processed online using a selection of providers including PayPal, Authorize.net, and more, and users are able to control prices of deposits or any other additional payments.

Pricing starting from:

US$29,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ReservationKey

Key benefits of ReservationKey

• Integrate with third party booking channels such as Expedia, Booking.com, and Airbnb in order to receive bookings through their platforms.

• Ensure that all channels are displaying true, real-time information as ReservationKey automatically synchronizes data from across booking platforms.

• Automate tasks such as email confirmations, search activity tracking, and reporting in order to save time and effort.

• Generate custom reports on metrics such as room availability, occupancy, expenses, income, commission, housekeeping, and more.

• Manage bookings within ReservationKey and view availability in real time, track customer history, change bookings using the drag and drop tool, and more.

Devices

Business size

S M L

Markets

Argentina, Australia, Brazil, Canada, Chile, United Kingdom, Mexico, New Zealand, Puerto Rico, Thailand, United States, British Virgin Islands, US Virgin Islands

Supported Languages

Danish, English, French, German, Hungarian, Irish, Italian, Norwegian, Portuguese, Spanish, Swedish

Pricing starting from:

US$29,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ReservationKey

Images

ReservationKey Software - Drag & drop bookings to change them, and quickly view availability for each room
ReservationKey Software - Utilize the embeddable calendar to facilitate online, self service bookings
ReservationKey Software - Edit the booking engine to create a custom look & feel
ReservationKey Software - View reservation details for each customer
View 6 more
ReservationKey video
ReservationKey video
ReservationKey Software - Drag & drop bookings to change them, and quickly view availability for each room
ReservationKey Software - Utilize the embeddable calendar to facilitate online, self service bookings
ReservationKey Software - Edit the booking engine to create a custom look & feel
ReservationKey Software - View reservation details for each customer

Features

Total features of ReservationKey: 51

  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Availability Indicator
  • Availability Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Channel Management
  • Commission Management
  • Credit Card Processing
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Templates
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Housekeeping Management
  • Inventory Management
  • Loyalty Program
  • Multi-Channel Management
  • Multi-Language
  • Multi-Property
  • Online Booking
  • Owner Statements
  • Payment Processing
  • Promotions Management
  • Rate Management
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Room Booking
  • Single Property
  • Third Party Booking
  • Third Party Integrations
  • User Management
  • Website Integration

Alternatives

ResNexus

4,7
#1 Alternative to ReservationKey
ResNexus is a property management solution that helps businesses streamline processes related to room booking, email...

innRoad

4,5
#2 Alternative to ReservationKey
innRoad is an award-winning cloud-based property management system that supports independent hotels with anywhere-access...

AvaiBook

4,4
#3 Alternative to ReservationKey
AvaiBook is a Channel and Rental Property Management software and Booking engine, all in one. Manage your bookings,...

RMS Cloud

4,4
#4 Alternative to ReservationKey
RMS is a flexible and scalable cloud-based property management solution designed to help hospitality operators increase...

Reviews

Overall rating

4,9 /5
(95)
Value for Money
5,0/5
Features
4,8/5
Ease of Use
4,7/5
Customer Support
4,9/5

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Showing 5 reviews of 95
Robert K.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reservation Key is Invaluable to my Business

Reviewed on 2018/10/11

I started a small hotel 7 years ago with never having been in the business and no idea where to...

I started a small hotel 7 years ago with never having been in the business and no idea where to start with a reservation system. Another hotel recommended Reservation Key and I am glad I followed their advice. From the beginning, it was very easy to set up and learn. Also, they continue to refine and add features. I am also amazed how fast and thorough the support is. The system is very easy to use but it also has LOTS of functions that I can sometimes forget. No question is too small for an answer, and it is easy to search on their support site for most answers. I do not hesitate at all to recommend Reservation Key to others.

Pros

Flexibility, amazing support for questions, ease of use, email templates (with tracking capabilities), access on my computer and iPad.

Cons

There really is nothing I am unhappy with.

Response from ReservationKey

Thank you for your very nice and supportive comments!

Pelin U.
Overall rating
  • Industry: Hospitality
  • Company size: 10 000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great automation for multiple online room reservation channels

Reviewed on 2020/11/26

RezervationKey is making a great job for us by unifying the management of all sales channels at one...

RezervationKey is making a great job for us by unifying the management of all sales channels at one place, that would be pretty good if they were adding local sales channels day by day and helps us to expand our marketing channels with more local online channels that are specific to each country.

Pros

ReservationKey is compatible with website builders such as Wix and Squarespace -which is a great aspect from my view point- so that enables to create commision-free sales channels as well as unifying all online booking platforms that we are present in one single and lean management panel where we can update anything such as availability, change features, add new room types etc and ReservationKey reflects any update to all booking channels that we are integrated to.

Cons

Although ReservationKey is great in covering the global reservation platforms it is weak to have integrations to the online booking platforms that are specific to each country. It would be the most powerful solution for us if it was helping us increasing our sales in local markets through local sales channels.

Alternatives Considered

ResNexus

Reasons for Choosing ReservationKey

Management panel of RezervationKey was easier to work in for our staff.

Switched From

WebReserv

Reasons for Switching to ReservationKey

RezervationKey's wix and squarespace integrations was the key factor in our decision.
Burney B.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

ReservationKey is a good value

Reviewed on 2018/10/13

ReservationKey has worked well, and has been improving over the years that we have been using it....

ReservationKey has worked well, and has been improving over the years that we have been using it. Customer service has been good when issues have come up.

Pros

The platform is flexible, with the ability to make many different reservation pages. It also works well with MyAllocator and iCal calendars for interfacing with outside platforms.

Cons

1) Guest addresses are all in one text field...organizing marketing efforts to previous guests by zip code is problematic.
2) Only one alternate rate plan can be used in a reservation page...it would be helpful to have more available to apply to various marketing sources.

Response from ReservationKey

It actually is possible to split the address field into multiple fields. This is an option under the Settings tab, Account Preferences. Thank you for using the system and for your review.

Daryl ann K.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love Reservation Key!

Reviewed on 2019/09/17

I love knowing that the online interface is up to date. I love being able to check just who...

I love knowing that the online interface is up to date. I love being able to check just who canceled. I love that it saves everything even when I forget. I love that it connects to channel managers and Square. Did I mention that I love Reservation Key?

Pros

First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, [SENSITIVE CONTENT HIDDEN] and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up.
On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service!

I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations.

This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business!

Cons

This software goes above and beyond my expectations. So grateful!

Alternatives Considered

ResNexus

Reasons for Choosing ReservationKey

I needed something that had more functionality. Boy, I hit a gold mine!

Reasons for Switching to ReservationKey

Price, flexibility and mainly customer support.
Ron L.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Bang for your Buck

Reviewed on 2019/06/14

We have been using ReservationKey for 8 years now and would give it an overall rating of 9.8
We...

We have been using ReservationKey for 8 years now and would give it an overall rating of 9.8
We have been very pleased with its functionality and capability and for our needs it has been a very cost effective solution. We would highly recommend giving this try.

Pros

Easy to initially set up
Simple to use and menus make sense for the most part
Lots of capability for the money
Very cost effective when compared to other products/services
Integrates well and simply into our web site
Integrates with Tripadvisor so you don't need to use an OTA
Support is responsive when an issue has popped up
RK is constantly working on improvements and upgrades

Cons

There are a few reports which could be added or improved
The gift certificate function could be updated and provide more ability to customize

Alternatives Considered

innRoad

Reasons for Switching to ReservationKey

The cost vs the capability caused us to try it out and we have not looked back. We have recommended it to several other properties as well.
Showing 5 reviews of 95 Read all reviews

ReservationKey FAQs

Below are some frequently asked questions for ReservationKey.

ReservationKey offers the following pricing plans:

  • Starting from: US$29,00/month
  • Pricing model: Subscription
  • Free Trial: Available

ReservationKey ricing is based on the number of units being managed. Prices range from $29/month for 4 units, up to $467/month for up to 500 units.

ReservationKey has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

ReservationKey supports the following languages:

Danish, English, French, German, Hungarian, Irish, Italian, Norwegian, Portuguese, Spanish, Swedish

ReservationKey supports the following devices:

ReservationKey integrates with the following applications:

Authorize.Net

ReservationKey offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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