MaintainX

MaintainX

Mobile-first computerized maintenance management system

4.8/5 (84 reviews)

MaintainX Overview

MaintainX is a mobile-first work order and procedure digitization software which helps factory frontline teams know exactly what they need to do and how to do it with centralized safety procedures, environmental checklists, tooling and gauge reporting, maintenance procedures, training checklists, and auditing/inspection workflows. MaintainX allows users to digitize paper procedures such as inspections, safety, checklists, etc, and receive real-time insights from the field. MaintainX is designed for facility, property, restaurant and manufacturing managers.

The platform provides quick and central access to information, enabling users to prioritize and organize work orders all in one place. MaintainX supports native iOS and Android apps, giving users the flexibility to complete work orders, manage assets and locations, and communicate with teams anytime, anywhere, via any mobile or tablet device. In-app messaging and work order commenting tools facilitate team collaboration, helping users stay organized and on track. MaintainX supports unlimited work orders, assets, and locations, as well as unlimited messages and photos. Users can build checklists, procedures and gauge readings with the MaintainX form builder.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

MaintainX Reviews

Overall rating
4.8/5
99% positive reviews
64
Excellent
19
Very good
1
Average
0
Poor
0
Terrible
Matt B.

Fantastic for our needs

Used Daily for 1-5 months
Reviewed on 2019/08/31
Review Source: Capterra

We operate an escape room business which naturally suffers from a lot of wear and tear. As we grow we were looking for a solution to manage and document our maintenance tasks rather than the very imprecise strategy of just fixing it when it breaks.

I looked at several software packages but MaintainX stood out as the most intuitive and appropriate for our needs. In addition to maintenance tasks we now use it for logging all ad-hoc tasks that are assigned to our team, whether that is administration or even just reminders.

Our full team are fully on board with the system and use it daily. It provides an easy to read oversight of all the tasks that are in the pipeline, their status and priority. The feature I find most useful, though in itself it's a small thing, is the display of user avatars next to a task they are assigned to.

There are several functions (assets, requestors, forms) that we're not currently using as they are surplus to requirements but it's great that there is the potential to expand the role that the system plays further in the future.

Pros

MaintainX is a fantastic piece of software, especially when you consider that the free package contains a huge amount of functionality.

It feels modern and streamlined and works well across all devices. My team have all become active users of the platform with no issues.

The support team is incredibly responsive and very happy to help.

The main view, especially on desktop, packs in a large amount of information but remains easy to read and understand. There is a full change log visible for work orders and the software is very easy to use for all staff, some of whom are less IT savvy than others.

Cons

The pricing structure is quite restrictive. The free version of the software contains all the essentials but there are some great 'nice to haves' in the Pro package. I was put off Pro by the very high subscription costs, especially compared to the alternative of free software. I would be much more happy to pay a subscription fee that is somewhere in the middle and doesn't give all the features of Pro but is an upgrade on free.

There is no ability to 'recycle bin' work orders, once a work order is archived it is irretrievable without contacting support.

The desktop login feels clunky as it needs to be done via a code sent by SMS.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
David H.

Better Than Any Other Work Order Software or Mobile App

Used Daily for Free Trial
Reviewed on 2019/08/27
Review Source: Capterra

We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.

Pros

The ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.

Cons

I would like to see the ability to have work orders created based on known email addresses as well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mike M.

A CMMS that fits in you pocket.

Used Daily for 1-5 months
Reviewed on 2019/09/04
Review Source: Capterra

Working with the rep and the guys at MaintainX had been great! They have designed a system that does not need a 500 page manual and are readily available if you have a question or an suggestion. I've seen main of my suggestions implemented in the matter of a few days. They are doing a fantastic job developing this application.

Pros

MaintainX is very easy to set up and use. Other systems are impossible to setup without outside help but not MaintainX.
It is scalable and they are adding new features on a weekly basis.
Everyone has real-time updates on work orders so you al ways know the status.

Cons

Lack of inventory capability but I'm assured it is coming.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Clayton L.

Awesome software

Used Daily for 1-5 months
Reviewed on 2019/08/27
Review Source: Capterra

MaintainX is a great software! they communicate with you and they want you input on things. we use this software on a day to day basis for our jobs and it works very well this is a great program all around. good Job guys!!! thanks you for making my life easier.

Pros

we love the fact that we are able to create individual work orders, also that we can see witch tech is on witch job with the in progress and that we can put it in the done column once the tech has finish the job. we also love the fact that when a service calls come in everyone is up to date on what is going on. also the fact that we can communicate on this software is great!! it is also awesome that we can leave notes of the job for others to read on each work order.

Cons

there is not much to least like on this software. the only thing i can think of is i would love to see another column for parts on order. once the tech has seen the job it would be great if we could put it in a parts on order status in a column away for the TO DO. i think that is a huge thing because i have some techs that get stress out when they see too much to do in that list so if there would be a 3rd column that would be great.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tom C.

Efficient and Easy to Use Product

Used Daily for 6-12 months
Reviewed on 2019/08/27
Review Source: Capterra

Very Good. I have been able to track PMs more easily.

Pros

The ability to use on devices is great for mobility. The interface is clean and uncomplicated, yet is deep and offers many options for me to save data for later use. It is quite intuitive compared to the last CMMS we were using.

Cons

Honestly not much. If anything it might be there is less focus on desktop, which is fine with me. There are some in our organization which is better for them to send me work requests. Of course this may already exist and I just haven't gotten that far yet!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10

MaintainX Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Free
Essential: $10/seat/month
Pro: $39/seat/month

MaintainX Features

  • API
  • Inventory Management
  • Reporting & Statistics
  • Workflow Management

  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Third Party Integration

Additional information for MaintainX

Key features of MaintainX

  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Billing & Invoicing
  • Calibration Management
  • Collaboration Tools
  • Customer Database
  • Dispatch Management
  • Document Indexing
  • Document Management
  • Document Publishing
  • Document Tagging
  • Equipment Tracking
  • Forms Management
  • Graphical Workflow Editor
  • Job Management
  • Lifecycle Management
  • Maintenance Scheduling
  • Mobile Access
  • Remote Document Access
  • Task Management
  • Text Editing
  • Version Control
  • Work Order Management

Benefits

• A simple form builder enables users to create checklists, gauge readings, procedures, and more easily. Users can save and reuse forms as templates.

• Unlimited photos allow users to upload as many photos as they need to illustrate a problem. MaintainX also supports unlimited work orders, assets, locations, and messages.

• MaintainX runs natively on any device, giving users the flexibility to access and manage work orders via any desktop web, iOS, Android or iPad device.

• Commenting and in-app messaging tools support a collaborative workflow, helping all team members stay organized and informed.

• Automatic mobile or desktop status updates streamline communication between technicians, maintenance workers, and managers.

MaintainX FAQs

Below are some frequently asked questions for MaintainX.

Q. What type of pricing plans does MaintainX offer?

MaintainX offers the following pricing plans:

Starting from: US$10,00/month

Pricing model: Free, Subscription

Free Trial: Available

Free
Essential: $10/seat/month
Pro: $39/seat/month

Q. What are the main features of MaintainX?

MaintainX offers the following features:

  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Billing & Invoicing
  • Calibration Management
  • Collaboration Tools
  • Customer Database
  • Dispatch Management
  • Document Indexing
  • Document Management
  • Document Publishing
  • Document Tagging
  • Equipment Tracking
  • Forms Management
  • Graphical Workflow Editor
  • Job Management
  • Lifecycle Management
  • Maintenance Scheduling
  • Mobile Access
  • Remote Document Access
  • Task Management
  • Text Editing
  • Version Control
  • Work Order Management

Q. Who are the typical users of MaintainX?

MaintainX has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does MaintainX support?

MaintainX supports the following languages:

English

Q. What type of pricing plans does MaintainX offer?

MaintainX has the following pricing plans:

Free, Subscription

Q. Does MaintainX support mobile devices?

MaintainX supports the following devices:

Android, iPhone, iPad

Q. What other apps does MaintainX integrate with?

MaintainX integrates with the following applications:

SAP Business One

Q. What level of support does MaintainX offer?

MaintainX offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials

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