MaintainX

Manage Maintenance and Operations. Without the Paper Stacks.

4,7 /5 (171 reviews) Write a Review!

MaintainX Overview

What is MaintainX?

MaintainX is a mobile-first work order and procedure digitization software which helps factory frontline teams know exactly what they need to do and how to do it with centralized safety procedures, environmental checklists, tooling and gauge reporting, maintenance procedures, training checklists, and auditing/inspection workflows. MaintainX allows users to digitize paper procedures such as inspections, safety, checklists, etc, and receive real-time insights from the field. MaintainX is designed for facility, property, restaurant and manufacturing managers.

The platform provides quick and central access to information, enabling users to prioritize and organize work orders all in one place. MaintainX supports native iOS and Android apps, giving users the flexibility to complete work orders, manage assets and locations, and communicate with teams anytime, anywhere, via any mobile or tablet device. In-app messaging and work order commenting tools facilitate team collaboration, helping users stay organized and on track. MaintainX supports unlimited work orders, assets, and locations, as well as unlimited messages and photos. Users can build checklists, procedures and gauge readings with the MaintainX form builder.

MaintainX Overview

Pricing

Starting from
US$10,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Free
Essential: $10/seat/month
Pro: $39/seat/month


MaintainX Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Create digital forms for procedures, checklists and gauge readings
Collaborate with frontline teams through comments and in-app messages
Manage inspections and frontline procedures in real time
Illustrate and communicate problems from the field with annotated photos
Manage all assets and locations via mobile
MaintainX video MaintainX screenshot: Create digital forms for procedures, checklists and gauge readings MaintainX screenshot: Collaborate with frontline teams through comments and in-app messages MaintainX screenshot: Manage inspections and frontline procedures in real time MaintainX screenshot: Illustrate and communicate problems from the field with annotated photos MaintainX screenshot: Manage all assets and locations via mobile

MaintainX Reviews

MaintainX Reviews

Overall rating
4,7
/
5
Excellent
128

Very good
40

Average
2

Poor
1

Terrible
0

Value for Money
4,7
Features
4,4
Ease of Use
4,7
Customer Support
4,9
98% recommended this app
David H.

Better Than Any Other Work Order Software or Mobile App

We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.


Mike M.

A CMMS that fits in you pocket.

Working with the rep and the guys at MaintainX had been great! They have designed a system that does not need a 500 page manual and are readily available if you have a question or an suggestion. I've seen main of my suggestions implemented in the matter of a few days. They are doing a fantastic job developing this application.


Matt B.

Huge amount of functionality

Huge amount of functionality!! Incredibly useful tool for managing our maintenance and general tasks. Although designed for repairs and maintenance we also use it to assign administrative jobs to members of staff or teams. MaintainX gives us a full overview of what is outstanding, who is working on what and the status of every task!


Rhonda L.

Review and suggestions

The technicians like the platform for uploading most pictures and workorders. There have been times they still need to email information to the main office because Maintainx doesn't upload properly


Jac B.

Game Changer


David H.
Industry: Automotive
Company size: 201-500 Employees

Better Than Any Other Work Order Software or Mobile App

Used Daily for Free Trial
Reviewed on 2019/08/27
Review Source: Capterra

We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.

Pros

The ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.

Cons

I would like to see the ability to have work orders created based on known email addresses as well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mike M.
Industry: Textiles
Company size: 51-200 Employees

A CMMS that fits in you pocket.

Used Daily for 1-5 months
Reviewed on 2019/09/04
Review Source: Capterra

Working with the rep and the guys at MaintainX had been great! They have designed a system that does not need a 500 page manual and are readily available if you have a question or an suggestion. I've seen main of my suggestions implemented in the matter of a few days. They are doing a fantastic job developing this application.

Pros

MaintainX is very easy to set up and use. Other systems are impossible to setup without outside help but not MaintainX.
It is scalable and they are adding new features on a weekly basis.
Everyone has real-time updates on work orders so you al ways know the status.

Cons

Lack of inventory capability but I'm assured it is coming.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Matt B.
Industry: Leisure, Travel & Tourism
Company size: 2-10 Employees

Huge amount of functionality

Used Daily for 1+ year
Reviewed on 2020/09/06
Review Source: Capterra

Huge amount of functionality!! Incredibly useful tool for managing our maintenance and general tasks. Although designed for repairs and maintenance we also use it to assign administrative jobs to members of staff or teams. MaintainX gives us a full overview of what is outstanding, who is working on what and the status of every task!

Pros

Great features even in the free plan and even better in the premium
Very responsive team
New features constantly being added
Easy to setup and use

Cons

Mobile OTP as only login method
Premium plan not particularly flexible - a middle step between free and premium would be great as it's a large amount of money

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rhonda L.
Industry: Information Technology & Services
Company size: 2-10 Employees

Review and suggestions

Used Daily for Free Trial
Reviewed on 2020/05/19
Review Source: Capterra

The technicians like the platform for uploading most pictures and workorders. There have been times they still need to email information to the main office because Maintainx doesn't upload properly

Pros

We need more characters available for the description. I don't have enough room for all the information I need to put in there.
Adding the addresses for us is not helpful. Almost every jobsite is different for us.
Customizing the time for the start time and the due date time would be better. Sometimes we have a start time of 7:45 and we are unable to put the exact time in. 7:30 and 8:00 are the only options

Cons

See above. Getting used to it was not as hard as I initially thought

Rating breakdown

Ease of Use

Likelihood to recommend: 6.0/10

Jac B.
Industry: Design
Company size: Self Employed

Game Changer

Used Daily for 1-5 months
Reviewed on 2020/08/26
Review Source: Capterra

Pros

This software was a game changer for my business. I am able to create job cards (work orders), upload images of my illustrations, track costings, track my time spent, prioritise, keep procedure lists for individual orders, run reports for orders made per month and completed orders per month.

When ever i have a query the customer care team promptly gets back to me with meaningful and useful information.

For a one man show is brilliant, but it is tailored to large companies and personal. It makes tracking, organising and time management an absolute breeze so i can focus on completing my actual work.

Cons

I would like to be able to personalise some of the language and categories used, as it is set up for a more maintenance and mechanic business systems.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,3/10
Based on 171 user ratings
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MaintainX Pricing

MaintainX Pricing

Starting from
US$10,00/month
Free Trial
Free
Subscription
Value for money

Free
Essential: $10/seat/month
Pro: $39/seat/month

Free
Essential: $10/seat/month
Pro: $39/seat/month

Value for Money
4,7/5
Based on 171 user ratings
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MaintainX Features

MaintainX Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,4/5
Based on 171 user ratings
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Categories

Additional information for MaintainX

Additional information for MaintainX

Key features of MaintainX

  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Calibration Management
  • Collaboration Tools
  • Customer Database
  • Document Indexing
  • Document Management
  • Document Publishing
  • Document Tagging
  • Equipment Tracking
  • Forms Management
  • Graphical Workflow Editor
  • Job Management
  • Lifecycle Management
  • Maintenance Scheduling
  • Mobile Access
  • Remote Document Access
  • Task Management
  • Text Editing
  • Version Control
  • Work Order Management

Benefits

• A simple form builder enables users to create checklists, gauge readings, procedures, and more easily. Users can save and reuse forms as templates.

• Unlimited photos allow users to upload as many photos as they need to illustrate a problem. MaintainX also supports unlimited work orders, assets, locations, and messages.

• MaintainX runs natively on any device, giving users the flexibility to access and manage work orders via any desktop web, iOS, Android or iPad device.

• Commenting and in-app messaging tools support a collaborative workflow, helping all team members stay organized and informed.

• Automatic mobile or desktop status updates streamline communication between technicians, maintenance workers, and managers.

MaintainX FAQs

MaintainX FAQs

Below are some frequently asked questions for MaintainX.

Q. What type of pricing plans does MaintainX offer?

MaintainX offers the following pricing plans:

Starting from: US$10,00/month

Pricing model: Free, Subscription

Free Trial: Available

Free Essential: $10/seat/month Pro: $39/seat/month

Q. What are the main features of MaintainX?

MaintainX offers the following features:

  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Calibration Management
  • Collaboration Tools
  • Customer Database
  • Document Indexing
  • Document Management
  • Document Publishing
  • Document Tagging
  • Equipment Tracking
  • Forms Management
  • Graphical Workflow Editor
  • Job Management
  • Lifecycle Management
  • Maintenance Scheduling
  • Mobile Access
  • Remote Document Access
  • Task Management
  • Text Editing
  • Version Control
  • Work Order Management

Q. Who are the typical users of MaintainX?

MaintainX has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does MaintainX support?

MaintainX supports the following languages:

English

Q. What type of pricing plans does MaintainX offer?

MaintainX has the following pricing plans:

Free, Subscription

Q. Does MaintainX support mobile devices?

MaintainX supports the following devices:

Android, iPhone, iPad

Q. What other apps does MaintainX integrate with?

MaintainX integrates with the following applications:

SAP Business One

Q. What level of support does MaintainX offer?

MaintainX offers the following support options:

Phone Support, Online Support, FAQs, Video Tutorials, Knowledge Base