About Social&Loyal

Social&Loyal is a gamified customer loyalty and social CRM platform. It is designed to help businesses implement engaging loyalty programs to improve customer acquisition and retention, promote brand awareness, and collect actionable customer data.

Businesses can use a gamified rewards system to create promotional campaigns, contests, surveys, and referral programs. Customizable action templates and customer segmentation allow users to design unique programs specific to their target audience. Customers can earn points for purchasing products as well as participating in brand-specific activities, such as quizzes and surveys, uploading photos, referring a friend, and posting on social media. Loyalty points can then be exchanged for customized rewards such as prizes, discounts, gift cards, and merchandise.

All customer data, such as contact information, preferences, and activity, is stored within Social&Loyal’s CRM platform. Weekly reports with loyalty data and participant insights allow companies to analyze market trends and the effectiveness of promotional campaigns. Automated emails and Facebook notifications serve to reengage customers, boost communication and amplify marketing campaigns.

Key benefits of Social&Loyal

• Loyalty campaigns can be tailored to drive revenue, promote brand ambassadors, motivate employees, and incentivize sales.

• The social CRM platform stores customer contact information, preferences, and activity directly in the database.

• Weekly data reports allow users to gain insight into marketing campaign performance.

• Customizable action templates and loyalty programs allow users to personalized campaigns to suit specific marketing requirements.

• Gamified reward programs help to attract, engage, and retain customers by incentivizing customer loyalty.

• Extensive training and resources, including an onboarding coach, sales training, and webinars offer continuous user assistance.

Devices

Business size

S M L

Markets

Canada, Germany, United States

Supported Languages

English, Spanish

Images

Gamified loyalty programs for desktop and mobile
Incentivize customers with targeted rewards
Gather key customer data, analyze actionable insights, and track user activity
View 4 more
Social&Loyal video
Social&Loyal screenshot: Gamified loyalty programs for desktop and mobile Social&Loyal screenshot: Incentivize customers with targeted rewards Social&Loyal screenshot: Gather key customer data, analyze actionable insights, and track user activity

Features

Total features of Social&Loyal: 45

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Campaign Segmentation
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Templates
  • Dashboard Creation
  • Discount Management
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Event Triggered Actions
  • Feedback Management
  • Gamification
  • Gift Card Management
  • Incentive Management
  • Inventory Management
  • Lead Generation
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Order Management
  • Promotions Management
  • Real Time Analytics
  • Referral Tracking
  • Reporting & Statistics
  • Rewards Management
  • Social Media Integration
  • Social Promotion
  • Stock Management
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • eCommerce Management

Alternatives

Zoho CRM

4,2
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Kangaroo

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#2 Alternative to Social&Loyal
Kangaroo Rewards is a digital loyalty program with automated marketing technology to engage customers, increase sales,...

Spendgo

4,6
#3 Alternative to Social&Loyal
Loyalty marketing platform built for businesses of all sizes that lets you reach your customers in-store, online, or...

Influitive

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#4 Alternative to Social&Loyal
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Reviews

Overall rating

5 /5
(4)
Value for Money
4,7/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

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Showing 5 reviews of 4
Lesley G.
Overall rating
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent experience! Love the team.

Reviewed on 2018/02/22

Pros

We have really been enjoying this software! I love the ease of use, the team's response time, the user engagement, as well as the results we have seen.

Ricky C.
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Social and Loyal Rocks!

Reviewed on 2019/05/14

Our experience has been great! Social and Loyal is always asking for feedback to make their...

Our experience has been great! Social and Loyal is always asking for feedback to make their product better, and we really appreciate that!

Pros

We love being able to provide a user-friendly experience to engage clients and potential clients. The customer facing side of the platform looks very clean and is easy to use.

Cons

The backend of the software has a plethora of options, and this can be overwhelming at first.

Oier G.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Effective and fun, 100% recommended

Reviewed on 2019/05/14

Pros

It allows creating a community in a funny way

Cons

Everything is perfect, but I recommend developing more game options.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Partner

Reviewed on 2019/05/14

Pros

Very customized software. Proactive service. Great functionality. Professional team.

Cons

Pricing could be a little bit more competitive but worth investing in this solution.

Social&Loyal FAQs

Below are some frequently asked questions for Social&Loyal.

Social&Loyal offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

We do not have any information about Social&Loyal features

Social&Loyal has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Social&Loyal supports the following languages:

English, Spanish

Social&Loyal supports the following devices:

Social&Loyal integrates with the following applications:

Facebook, Google Analytics, Hotjar, Intercom, Magento Commerce, Salesforce Sales Cloud, Zapier

Social&Loyal offers the following support options:

Email/Help Desk, Phone Support, Chat

Related categories

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