Ordway

Pros

We have a usage-based billing structure which we really struggled with in Zuora due to how it was configured. Ordway were attentive to where we were struggling and proposed a setup that provides exactly what we need. Our invoice timing has dropped from the 3rd week of the month to the first already and we are still to integrate Salesforce and our usage data. The UI is intuitive and easy to learn.

Cons

Some of the reporting is still being built out, however, they have a flexible custom reporting module that provides much of what I need and they have added multiple reports we use to their near-term reporting roadmap.

Pros

Ordway is highly configurable and flexible, which allows me to tailor the workflow and my customers' billing experiences rather than rely on a pre-configured process.

Cons

Like any relatively new product, there are additional features that would be nice to have. The Ordway team has developed many new features since I began using the product, but there are still more things that I would like added over time. The team has been very responsive to my new feature requests and has either implemented the requested features or provided acceptable workarounds.

Pros

Dynamic pricing tiers:
Our business model includes charges based on number of employees and assets under management, which changes often as businesses scale up. Keeping our systems in sync with our billing operations is now not an issue.

Volume of invoicing:
With the amount of growth and volume we are doing, it would require an army of people to keep up if we were doing this manually

Speed of implementation:
Their customer success team helped load historical data and get all of our contracts configured. Our business is growing quickly and we didn’t have tons of resources to dedicate to getting Ordway set up. We were pleasantly surprised that we were able to stand up the system and go live in a matter of weeks as opposed to months.

Cons

Initial reporting functionality:
Some of the reporting dashboards and functionality were not initially well-suited to our business model, although I think would be fine for a regular "SaaS" business. However the functionality has improved over time and we are able to export any/all of our data for additional analysis.

Integration with accounting systems:
We initially did not have a direct integration to our accounting system, but the ability to upload CSV files make it easy to regularly keep both systems in sync. I believe full integration capability is planned for this year (2019).

Pros

- Handles multiple levels of complexity, addressing our different billing scenarios.
- Flexible, allowing integration into other applications and our workflows.
- Automation of several processes and continued growing potential for further improvements.
- Attention, dedication and responsiveness of the Ordway team.

Cons

- Flexibility adds the possibility of complexity, and you need to mindful of that when implementing.

Pros

Our home-grown billing system was built for an initial, more-simple use case and turned out to be inadequate for us as our use cases got complex. Ordway’s API let us automate this and they are maintaining the billing code base in a way we never could without hiring lots of engineers. Their documentation and support are great, so anytime we update our provisioning code, it’s easy to maintain the connection.

Cons

Nothing comes to mind really. If anything, there was very good support when it came to handling all the nuances of our billing scenarios