Hotel Effectiveness

Hotel Effectiveness

Labor management software for hotels

4.8/5 (137 reviews)

Hotel Effectiveness Overview

Hotel Effectiveness is a labor cost management system that helps hotel owners and administrators monitor, benchmark, and optimize labor costs for their properties. The solution automates important areas of hotel management, including setting labor standards and business rules for optimal staffing allocation to every area of the hotel, such as reception desk, kitchen, maid service, and porters, that might need more or less personnel depending on occupancy. The platform also optimizes employee scheduling to avoid overtime bookings, understaffing or overstaffing, double-bookings, and other issues that might arise from incorrect labor allocation.

Hotel Effectiveness supports effective monitoring and reporting on all areas that require attention such as daily staffing needs, occupancy rates, payroll costs, usage of third party contractors, and issue reporting. The platform also offers goal setting, and strategic planning, and enhances corporate visibility by giving all stakeholders access to a single place for viewing important performance metrics and tracking strategic objectives. Hotel Effectiveness provides benchmarking against internal and external standards for a better understanding of how a user's hotel aligns with the overall industry and their historic performance.

Hotel Effectiveness fully integrates time and attendance tracking capabilities into its labor management system. The platform also integrates with a number of third party tools, such as Oracle Micros and ADP, to streamline important corporate processes.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Hotel Effectiveness Reviews

Overall rating
4.8/5
96% positive reviews
115
Excellent
17
Very good
3
Average
2
Poor
0
Terrible
Verified Reviewer

Hotel Effectivness makes labor management easy!

Used Daily for 6-12 months
Reviewed on 2019/05/04
Review Source: Capterra

It is significantly easier to manage labor, labor costs, and problomatic employees. It is also an easy way to offer praise to employees that and finishing quickly. I can see the issues on the computer and then further investigate or have a one-on-one to see why somebody is struggling to make a very reasonable time. This answers a lot of questions that we could never answer at a previous hotel.

Pros

I use this to track housekeepers daily time as well as productivity. In the morning I enter their assigned rooms to clean and can see an expected end time which helps monitor productivity during the day. I can plan my day out better when I know how long it will take to finish at the max. I can also see customized times for special cleaning projects and factor that in, in the morning. In the afternoon I fill out another option which is their actual cleans, the work that was completed. This assists in making sure every room sold the night before was either cleaned or serviced. This aligns with our time clock machine so the next day I can track how quickly or how slowly each housekeeper worked. I can see if they finished an hour ahead of time or if they milked the clock and stayed longer than it would take to do the amount of work they actually completed. I am also able to see the budgeted hours for that day or week as well as each employee (as well as department) average time per room. There is another formula built in for supervisors, managers, laundry, etc. All of the people whos jobs cannot be seen on paper but more so their efforts and time on the clock. It is very easy to follow and fill out each day. I also have a daily check in where I review the prior day and can add notes about why we were over or under in hours so that my manager and even the owners can see the trends.

Cons

There are really no downsides to the software IF you are trained on all of the options. When I first began I was taught on the fly by somebody who did not understand it too well. I was only using about 15% of the capabilities the website has to offer. Once an upper manager came in to train me on it I caught on within an hour and was able to maximize my experience.

Response from Hotel Effectiveness Solutions

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rachael B.

Integration and Ease of Use

Used Daily for 2+ years
Reviewed on 2019/05/06
Review Source: Capterra

Hotel Effectiveness should be called Hotel Efficiency as the information we input from the Night Audit Entry to the Scheduler, to the Gameday to the 5 minute Daily Labor Check In keep our managers from manually calculating minutes and allows them time to do other tasks. Companies who are not using this software are really missing the boat and causing unnecessary work in a world where CPOR rules the day. We have this software integrated with our proprietary back office software and it is amazing to see everything in one place, for someone like me who is over 11 properties. We have recommended this to other hotel ownership groups and will continue to do so.

Pros

Hotel Effectiveness is able to integrate with a variety of software; this has allowed my company to seamlessly view labor without having to log in to a time clock server and run reports. We are able to train our team members from Night Audit to General Managers in one day on how to navigate the system. Labor monitoring a simple RED/GREEN System (truly does not get any easier than that). The training provided on-line is an added benefit to those who may want to get to know the system further. We use the entire suite and have had no issues when we onboard new properties/ team members to our company.

Cons

If I had to pick one item it's the salaried team members (who clock in and out) auto flow against the labor plans. We called support and were shown a work around.

Response from Hotel Effectiveness Solutions

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Liz W.

Hotel Effectiveness Review

Used Daily for 6-12 months
Reviewed on 2019/05/03
Review Source: Capterra

Overall pretty good.

Pros

Overall, the system is fairly simple to use. I love the "assume user" feature as this has helped troubleshoot user questions. I have not had to use technical support, which is always a good thing. They layout is fairly simple.

Cons

In time and attendance, it would be beneficial to be able to search an employee instead of having to select from a long list. I use the control F function to locate the employees, but it would be easier if the system allowed for it. The system seems to work most effectively with Chrome (which I love), but Internet Explorer users have a difficult time using it. Customizable reports are a bit complex to build, this could be simpler.

Response from Hotel Effectiveness Solutions

Thank you for the thoughtful review! We are happy that you have found the tool easy to use, and if you ever need any advanced assistance, do not hesitate to ask.

Employee Search is part of the core labor management system. You can find it in the Employee Explorer (look under the Employees menu). You are correct that employee search is not part of our current Time & Attendance functionality, but we will add this to our development list. Thank you for the suggestion!

Our system works very well in the more recent versions of the major browser applications. For Internet Explorer, users should use IE 10.0 or later for full support - older versions are no longer supported by Microsoft and are not recommended for our users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Nancy D.

Opportunity

Used Daily for 1+ year
Reviewed on 2019/05/10
Review Source: Capterra

I would save neutral.
I have worked wit other systems that seem to be ore flexible with setting parameters that work for our type of need or business. In addition I have had some issue with support's lack of timeliness in returning calls when we are only given the option to leave a message. There have been some hiccups when setting up first time parameters, told al is taken care of and later find that there are key steps that were not taken or implemented as committed to by support.

Pros

I like the ease of the system as it related to entering data and easy to understand graphs -color coded reporting and data that is provided when dealing with forecasting etc.

Cons

There a few options theta would assist us greatly:
1. Having clocks that are not open for any time punching but rather restricted with grace periods
2 Would be a great option to be able to schedule people and have HE work with time clock and create grace periods so that it's not a "free for all" punching system.

Response from Hotel Effectiveness Solutions

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Stefanie K.

Excellent!

Used Daily for 2+ years
Reviewed on 2019/05/10
Review Source: Capterra

Pros

Love that I can do a daily labor check in and see all the associates easily in one place. Excellent for keeping track of days off and requests off. Easily add gratuities and bonus incentives. Can't think of any easier way to keep track of so many associate requests and hours.

Cons

That I have to scroll to the top to see the time card when I click on someones time card the start their last name is at the bottom of the alphabet. Honestly that is very insignificant in the great number of on that HE does for our property!!

Response from Hotel Effectiveness Solutions

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Hotel Effectiveness Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

1-15 employees: From $99/month
35+ employees: From $4.90/employee/month
100+ employees: From $3.80/employee/month
200+ employees: From $2.70/employee/month
301+ employees: From $2.30/employee/month

Hotel Effectiveness Features

  • Automatic Notifications
  • Employee Database
  • Employee Management
  • Real Time Reporting
  • Reporting & Statistics
  • Self Service Portal

  • API
  • Activity Dashboard
  • Activity Tracking
  • Applicant Tracking
  • Automatic Reminders
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Performance Management
  • Recruiting Management
  • Third Party Integration

Additional information for Hotel Effectiveness

Key features of Hotel Effectiveness

  • Absence Management
  • Automated Scheduling
  • Calendar Management
  • Contractor Management
  • Employee Database
  • Employee Management
  • FMLA Tracking
  • Hourly Employee Tracking
  • Labor Projection
  • Messaging
  • Mobile Access
  • Overtime Calculation
  • Payroll Integration
  • Resource Management
  • Self Service Portal
  • Sick Leave Tracking
  • Variable Workforce

Hotel Effectiveness FAQs

Below are some frequently asked questions for Hotel Effectiveness.

Q. What type of pricing plans does Hotel Effectiveness offer?

Hotel Effectiveness offers the following pricing plans:

Starting from: US$99,00/month

Pricing model: Subscription

Free Trial: Not Available

1-15 employees: From $99/month
35+ employees: From $4.90/employee/month
100+ employees: From $3.80/employee/month
200+ employees: From $2.70/employee/month
301+ employees: From $2.30/employee/month

Q. What are the main features of Hotel Effectiveness?

Hotel Effectiveness offers the following features:

  • Absence Management
  • Automated Scheduling
  • Calendar Management
  • Contractor Management
  • Employee Database
  • Employee Management
  • FMLA Tracking
  • Hourly Employee Tracking
  • Labor Projection
  • Messaging
  • Mobile Access
  • Overtime Calculation
  • Payroll Integration
  • Resource Management
  • Self Service Portal
  • Sick Leave Tracking
  • Variable Workforce

Q. Who are the typical users of Hotel Effectiveness?

Hotel Effectiveness has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does Hotel Effectiveness support?

Hotel Effectiveness supports the following languages:

English

Q. What type of pricing plans does Hotel Effectiveness offer?

Hotel Effectiveness has the following pricing plans:

Subscription

Q. Does Hotel Effectiveness support mobile devices?

We do not have any information about what devices Hotel Effectiveness supports

Q. What other apps does Hotel Effectiveness integrate with?

Hotel Effectiveness integrates with the following applications:

ADP Workforce Now, Kronos Workforce Ready, Netchex, Paycom, Paylocity Web Pay, SwipeClock, UltiPro

Q. What level of support does Hotel Effectiveness offer?

Hotel Effectiveness offers the following support options:

FAQs, Online Support, Phone Support