Hotel Effectiveness

Labor management software for hotels

4,8 /5 (143 reviews) Write a Review!

Hotel Effectiveness Overview

What is Hotel Effectiveness?

Hotel Effectiveness is a labor cost management system that helps hotel owners and administrators monitor, benchmark, and optimize labor costs for their properties. The solution automates important areas of hotel management, including setting labor standards and business rules for optimal staffing allocation to every area of the hotel, such as reception desk, kitchen, maid service, and porters, that might need more or less personnel depending on occupancy. The platform also optimizes employee scheduling to avoid overtime bookings, understaffing or overstaffing, double-bookings, and other issues that might arise from incorrect labor allocation.

Hotel Effectiveness supports effective monitoring and reporting on all areas that require attention such as daily staffing needs, occupancy rates, payroll costs, usage of third party contractors, and issue reporting. The platform also offers goal setting, and strategic planning, and enhances corporate visibility by giving all stakeholders access to a single place for viewing important performance metrics and tracking strategic objectives. Hotel Effectiveness provides benchmarking against internal and external standards for a better understanding of how a user's hotel aligns with the overall industry and their historic performance.

Hotel Effectiveness fully integrates time and attendance tracking capabilities into its labor management system. The platform also integrates with a number of third party tools, such as Oracle Micros and ADP, to streamline important corporate processes.

Hotel Effectiveness Overview

Pricing

Starting from
US$99,00/month

Pricing options

Free Trial
Subscription
Value for money

1-15 employees: From $99/month
35+ employees: From $4.90/employee/month
100+ employees: From $3.80/employee/month
200+ employees: From $2.70/employee/month
301+ employees: From $2.30/employee/month


Hotel Effectiveness Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Generate reports to understand business performance
Hotel Effectiveness video Hotel Effectiveness screenshot: Generate reports to understand business performance

Hotel Effectiveness Reviews

Hotel Effectiveness Reviews

Overall rating
4,8
/
5
Excellent
120

Very good
17

Average
4

Poor
2

Terrible
0

Value for Money
4,8
Features
4,6
Ease of Use
4,7
Customer Support
4,7
96% recommended this app
Rachael B.

Integration and Ease of Use

Hotel Effectiveness should be called Hotel Efficiency as the information we input from the Night Audit Entry to the Scheduler, to the Gameday to the 5 minute Daily Labor Check In keep our managers from manually calculating minutes and allows them time to do other tasks. Companies who are not using this software are really missing the boat and causing unnecessary work in a world where CPOR rules the day. We have this software integrated with our proprietary back office software and it is amazing to see everything in one place, for someone like me who is over 11 properties. We have recommended this to other hotel ownership groups and will continue to do so.


Stefanie K.

Excellent!


Robert O.

HE review

I use it everyday to help the hotel find areas where we need help and where we overspend


Lorenzo R.

not intended for stay over properties

I never liked due the property lay outs and occupancy neither the fact of extended stay properties and the fact of no getting reports easy to read for a supervisor as far as the ones for Hilton.
I have worked on 2 different properties and honestly never used since it never worked out for my properties.


Tammi S.

HE is Great!!!

We are solving hotel labor issues using HE. It is giving Global a better picture of how our labor costs are impacting us. The reports assist us in knowing clearly where we can make adjustments. It also assists in monitoring labor costs for budget purposes.


Rachael B.
Industry: Hospitality
Company size: 201-500 Employees

Integration and Ease of Use

Used Daily for 2+ years
Reviewed on 2019/05/06
Review Source: Capterra

Hotel Effectiveness should be called Hotel Efficiency as the information we input from the Night Audit Entry to the Scheduler, to the Gameday to the 5 minute Daily Labor Check In keep our managers from manually calculating minutes and allows them time to do other tasks. Companies who are not using this software are really missing the boat and causing unnecessary work in a world where CPOR rules the day. We have this software integrated with our proprietary back office software and it is amazing to see everything in one place, for someone like me who is over 11 properties. We have recommended this to other hotel ownership groups and will continue to do so.

Pros

Hotel Effectiveness is able to integrate with a variety of software; this has allowed my company to seamlessly view labor without having to log in to a time clock server and run reports. We are able to train our team members from Night Audit to General Managers in one day on how to navigate the system. Labor monitoring a simple RED/GREEN System (truly does not get any easier than that). The training provided on-line is an added benefit to those who may want to get to know the system further. We use the entire suite and have had no issues when we onboard new properties/ team members to our company.

Cons

If I had to pick one item it's the salaried team members (who clock in and out) auto flow against the labor plans. We called support and were shown a work around.

Response from Hotel Effectiveness Solutions

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stefanie K.
Industry: Hospitality
Company size: 51-200 Employees

Excellent!

Used Daily for 2+ years
Reviewed on 2019/05/10
Review Source: Capterra

Pros

Love that I can do a daily labor check in and see all the associates easily in one place. Excellent for keeping track of days off and requests off. Easily add gratuities and bonus incentives. Can't think of any easier way to keep track of so many associate requests and hours.

Cons

That I have to scroll to the top to see the time card when I click on someones time card the start their last name is at the bottom of the alphabet. Honestly that is very insignificant in the great number of on that HE does for our property!!

Response from Hotel Effectiveness Solutions

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Robert O.
Industry: Hospitality
Company size: 51-200 Employees

HE review

Used Daily for 2+ years
Reviewed on 2020/09/24
Review Source: Capterra

I use it everyday to help the hotel find areas where we need help and where we overspend

Pros

I like the mobile aspect it makes it easy for employees to see their updated schedule whenever I update it

Cons

I dont like the fact that it times out quickly. I also would like to see it integrate with other apps as well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Lorenzo R.
Industry: Hospitality
Company size: 11-50 Employees

not intended for stay over properties

Used Daily for 2+ years
Reviewed on 2019/05/10
Review Source: Capterra

I never liked due the property lay outs and occupancy neither the fact of extended stay properties and the fact of no getting reports easy to read for a supervisor as far as the ones for Hilton.
I have worked on 2 different properties and honestly never used since it never worked out for my properties.

Pros

easy to upload and saving time
I don't really have much that I could like

Cons

I don't like that is hard to give the same amount of rooms even when I have done all the things possible to do so,
A property like this is hard to have someone do 11 check outs plus stay overs
or having someone do 30 + stay overs due the amount of people per room and long stay guest
I believe the system set up would work great for a non extended stay properties

Response from Hotel Effectiveness Solutions

Dear Mr. Ramirez,
We serve over 400 extended stay hotels today and are definitely able to support your needs. Please reach out to our support team so we can review your configuration and set up your property so that you have the controls you are seeking. Thank you for the feedback and for being our customer.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Tammi S.
Industry: Hospitality
Company size: 51-200 Employees

HE is Great!!!

Used Daily for 2+ years
Reviewed on 2019/05/08
Review Source: Capterra

We are solving hotel labor issues using HE. It is giving Global a better picture of how our labor costs are impacting us. The reports assist us in knowing clearly where we can make adjustments. It also assists in monitoring labor costs for budget purposes.

Pros

I love the ease of functionality with this software. Everything is right at your hands.

Cons

There is not anything that I dislike about this software... If something exists I have not located it.

Response from Hotel Effectiveness Solutions

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,4/10
Based on 143 user ratings
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Hotel Effectiveness Pricing

Hotel Effectiveness Pricing

Starting from
US$99,00/month
Free Trial
Subscription
Value for money

1-15 employees: From $99/month
35+ employees: From $4.90/employee/month
100+ employees: From $3.80/employee/month
200+ employees: From $2.70/employee/month
301+ employees: From $2.30/employee/month

1-15 employees: From $99/month
35+ employees: From $4.90/employee/month
100+ employees: From $3.80/employee/month
200+ employees: From $2.70/employee/month
301+ employees: From $2.30/employee/month

Value for Money
4,8/5
Based on 143 user ratings
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Hotel Effectiveness Features

Hotel Effectiveness Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4,6/5
Based on 143 user ratings
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Categories

Additional information for Hotel Effectiveness

Additional information for Hotel Effectiveness

Key features of Hotel Effectiveness

  • Absence Management
  • Automated Scheduling
  • Calendar Management
  • Contractor Management
  • Employee Database
  • Employee Management
  • FMLA Tracking
  • Hourly Employee Tracking
  • Labor Projection
  • Messaging
  • Mobile Access
  • Overtime Calculation
  • Payroll Integration
  • Resource Management
  • Self Service Portal
  • Sick Leave Tracking
  • Variable Workforce

Benefits

- Reduced overtime spend
- Eliminate wasteful overstaffing
- Optimize contractor usage and lower overall spending on contract labor
- Lower overall labor costs by 5-15% per year without sacrificing quality and guest satisfaction
- Improve GOP and NOI margins through overall CPOR (cost per occupied room) optimization

Hotel Effectiveness FAQs

Hotel Effectiveness FAQs

Below are some frequently asked questions for Hotel Effectiveness.

Q. What type of pricing plans does Hotel Effectiveness offer?

Hotel Effectiveness offers the following pricing plans:

Starting from: US$99,00/month

Pricing model: Subscription

Free Trial: Not Available

1-15 employees: From $99/month 35+ employees: From $4.90/employee/month 100+ employees: From $3.80/employee/month 200+ employees: From $2.70/employee/month 301+ employees: From $2.30/employee/month

Q. What are the main features of Hotel Effectiveness?

Hotel Effectiveness offers the following features:

  • Absence Management
  • Automated Scheduling
  • Calendar Management
  • Contractor Management
  • Employee Database
  • Employee Management
  • FMLA Tracking
  • Hourly Employee Tracking
  • Labor Projection
  • Messaging
  • Mobile Access
  • Overtime Calculation
  • Payroll Integration
  • Resource Management
  • Self Service Portal
  • Sick Leave Tracking
  • Variable Workforce

Q. Who are the typical users of Hotel Effectiveness?

Hotel Effectiveness has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does Hotel Effectiveness support?

Hotel Effectiveness supports the following languages:

English

Q. What type of pricing plans does Hotel Effectiveness offer?

Hotel Effectiveness has the following pricing plans:

Subscription

Q. Does Hotel Effectiveness support mobile devices?

Hotel Effectiveness supports the following devices:

Android, iPhone

Q. What other apps does Hotel Effectiveness integrate with?

Hotel Effectiveness integrates with the following applications:

ADP Workforce Now, Netchex, Paycom, Paylocity, TimeWorksPlus, UKG Pro, UKG Ready

Q. What level of support does Hotel Effectiveness offer?

Hotel Effectiveness offers the following support options:

Phone Support, Online Support, FAQs