Delighted

About Delighted
Delighted is a turnkey customer experience platform that helps thousands of brands like Affirm, Peloton, Doordash, and Instacart drive business growth with actionable feedback.
Customize and send NPS and customer satisfaction surveys in minutes, and automate the process with 30+ one-click integrations with the tools you already use. Set it all up yourself - no design or dev resources necessary.
Sign up for a free trial to see how easy it is.
In addition, Delighted is supported by a number of third-party integration options, REST API access, plus a companion smartphone app. Delighted for iOS facilitates native, secured sign-in to a Delighted account in order to access feedback from any location at any time – viewing currents scores and live feedback updates in real time. Partnership with Zapier then promotes broader connectivity with other productivity apps within the ecosystem, while Delighted already promises out-of-the-box integration options for the likes of Salesforce, Zendesk, Stripe, MailChimp, Office 365, Hubspot, Shopify, Slack and many more.
Key benefits of Delighted
• Delighted is a feedback collection and analysis SaaS, offering a web and mobile solution that uses the Net Promoter System (NPS) to gauge and score customer experience.
• Aside from NPS for measuring brand perception, Delighted supports the use of familiar Customer Satisfaction (CSAT), Customer Effort (CES), 5-star, Smileys and Thumbs surveys to gather responses conveniently and accurately.
• Key features include support for 37 languages, while built-in reporting and analytics capabilities promise to visualize customer sentiment trends over time, highlight issues of dissatisfaction, chart trend patterns and generally provide a holistic view of overall customer base and customer segments.
• Third-party integrations available for leading apps such as Shopify, Salesforce, Slack, Zendesk, Stripe, Office 365, Hubspot, Autopilot and MailChimp, with broader cross-app automations achieved via Zapier.
• The companion Delighted app for iOS provides remote access to Delighted accounts to view feedback updates from any location, displaying NPS / CSAT / CES & 5-star scores, plus live feedback updates.
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- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love this app
Reviewed on 2023/10/21
I’m really happy with this service
I’m really happy with this service
Pros
I like how easy it is for me to collect feedback from my readers
Cons
There is nothing I dislike on this website :)
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Off to a fantastic start
Reviewed on 2022/11/18
I was able to learn enough about the tool by just browsing the website on my own that I was...
I was able to learn enough about the tool by just browsing the website on my own that I was confident asking for an exact budget before even starting my 7 day trial. The self-help resources are great, and I love the transparency with plan and pricing comparisons.
Pros
Self-serve onboarding/implementation with high quality help center documentation, responsive and friendly support, intuitive and digestible analytics and reporting.
Cons
I'm not yet sure how much we'll be able to use the tool for complete custom feedback surveys, but that could easily be because I just haven't tried yet. I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A fairly good tool for customer surveys both in app and email
Reviewed on 2024/10/30
Overall our experience was fine. It was not always the best, but once things got running, it runs...
Overall our experience was fine. It was not always the best, but once things got running, it runs fine. We switched to a different tool because we wanted a more customized solution, however.
Pros
It works fairly well to use it with CSAT and NPS surveys, the API documentation is fairly well to follow and it's fairly easy to integrate. It offers a good amount of customization options for surveys. You can use translations for multi-lingual apps.
Cons
Confusing user interface, hard to change defaults and lack of customization. Lack of direct integration with e.g. Klaviyo or Google Big Query.
Reasons for Switching to Delighted
It seemed like a more tailor made solution that offers all out of the box.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great solution and support
Reviewed on 2020/03/03
Very happy and satisfied. Fully recommend.
Very happy and satisfied. Fully recommend.
Pros
It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.
Cons
Not much. I couldn’t t find much wrong .
Reasons for Choosing Delighted
Better features and integration.Reasons for Switching to Delighted
Price. No implementation charges. Easier integration.- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Keep up a good work
Reviewed on 2020/05/27
Pros
It is really easy to use, but also customizable and has integrations with popular ticketing systems.
Cons
By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me.
Delighted FAQs
Below are some frequently asked questions for Delighted.Q. What type of pricing plans does Delighted offer?
Delighted offers the following pricing plans:
- Starting from: US$134.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
BILLED YEARLY Free = $0 per month Basic = $134 per month Premium = $224 per month Premium Plus = $449 per month
Q. Who are the typical users of Delighted?
Delighted has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Delighted support?
Delighted supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish
Q. Does Delighted support mobile devices?
Delighted supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Delighted integrate with?
Delighted integrates with the following applications:
Airtable, BambooHR, Chatdesk Teams, ClientSuccess, EnjoyHQ, Freshdesk, Friendbuy, Front, Geckoboard, Gladly, Google Sheets, Gorgias, Greenhouse, Groove, Groove, Heap, Help Scout, HubSpot CRM, Intercom, Klaviyo, Kustomer, LogRocket, Mailchimp, Microsoft 365, Ortto, Pipedrive, Salesforce Sales Cloud, Segment, Shopify, Slack, Squarespace, Stitch, Stripe, Teamwork.com, Zapier, Zendesk Suite, Zoho Recruit
Q. What level of support does Delighted offer?
Delighted offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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