Delighted

4.9 (49)
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Easiest to use customer and employee experience platform.

About Delighted

Delighted is a turnkey customer experience platform that helps thousands of brands like Affirm, Peloton, Doordash, and Instacart drive business growth with actionable feedback.

Customize and send NPS and customer satisfaction surveys in minutes, and automate the process with 30+ one-click integrations with the tools you already use. Set it all up yourself - no design or dev resources necessary.

Sign up for a free trial to see how easy it is.
In addition, Delighted is supported by a number of third-party integration options, REST API access, plus a companion smartphone app. Delighted for iOS facilitates native, secured sign-in to a Delighted account in order to access feedback from any location at any time – viewing currents scores and live feedback updates in real time. Partnership with Zapier then promotes broader connectivity with other productivity apps within the ecosystem, while Delighted already promises out-of-the-box integration options for the likes of Salesforce, Zendesk, Stripe, MailChimp, Office 365, Hubspot, Shopify, Slack and many more.


Key benefits of Delighted

• Delighted is a feedback collection and analysis SaaS, offering a web and mobile solution that uses the Net Promoter System (NPS) to gauge and score customer experience.

• Aside from NPS for measuring brand perception, Delighted supports the use of familiar Customer Satisfaction (CSAT), Customer Effort (CES), 5-star, Smileys and Thumbs surveys to gather responses conveniently and accurately.

• Key features include support for 37 languages, while built-in reporting and analytics capabilities promise to visualize customer sentiment trends over time, highlight issues of dissatisfaction, chart trend patterns and generally provide a holistic view of overall customer base and customer segments.

• Third-party integrations available for leading apps such as Shopify, Salesforce, Slack, Zendesk, Stripe, Office 365, Hubspot, Autopilot and MailChimp, with broader cross-app automations achieved via Zapier.

• The companion Delighted app for iOS provides remote access to Delighted accounts to view feedback updates from any location, displaying NPS / CSAT / CES & 5-star scores, plus live feedback updates.


Images

Delighted Software - Multi-channel customer surveying methods include website integration and the sending of rating surveys via SMS mobile messaging
Delighted Software - An example of the Delighted activity dashboard, offering a centralized web-based hub for user monitoring of NPS scores and live response updates
Delighted Software - Delighted for iOS provides users with native device access to their Delighted accounts for live feedback updates while on the move
Delighted Software - Delighted offers support for 37 global languages
Delighted Software - The Delighted mobile app for iOS allows users to view current scores including NPS rating on iPhone and iPad devices, while providing live feedback updates when received
Delighted Software - The Reports tab within Delighted's dashboard UI, offering snapshot, over time and pivot table options for filtering and visualizing feedback responses
Delighted Software - The Delighted live dashboard demo showing the Trends tab for automatically categorizing and tracking responses of a certain type
Delighted Software - The People tab displays a list of all the people that a user has added into Delighted, with links to unsubscribe and export the contacts as a CSV file
Delighted Software - The integrations tab shown running within the Delighted dashboard live demo, offering quick links for setting up connections to popular third-party apps
Delighted Software - Alerts, including email alerts, facilitate the routing of feedback to the right person or team contact within an organization
Delighted Software - Additional questions allow contextual follow-up questions to be issued after the initial NPS survey in order to gain greater levels of feedback
Delighted Software - An example of a Customer Satisfaction (CSAT) survey
Delighted Software - Customer Effort Score (CES) surveys
Delighted Software - Star surveys
Delighted Software - Smiley surveys
Delighted Software - Thumbs (up / down) surveys
Delighted Software - The Metrics tab within Delighted, providing a statistical breakdown of results across the various survey channels including email, website, SMS and web link
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Delighted video
Delighted Software - Multi-channel customer surveying methods include website integration and the sending of rating surveys via SMS mobile messaging
Delighted Software - An example of the Delighted activity dashboard, offering a centralized web-based hub for user monitoring of NPS scores and live response updates
Delighted Software - Delighted for iOS provides users with native device access to their Delighted accounts for live feedback updates while on the move
Delighted Software - Delighted offers support for 37 global languages
Delighted Software - The Delighted mobile app for iOS allows users to view current scores including NPS rating on iPhone and iPad devices, while providing live feedback updates when received
Delighted Software - The Reports tab within Delighted's dashboard UI, offering snapshot, over time and pivot table options for filtering and visualizing feedback responses
Delighted Software - The Delighted live dashboard demo showing the Trends tab for automatically categorizing and tracking responses of a certain type
Delighted Software - The People tab displays a list of all the people that a user has added into Delighted, with links to unsubscribe and export the contacts as a CSV file
Delighted Software - The integrations tab shown running within the Delighted dashboard live demo, offering quick links for setting up connections to popular third-party apps
Delighted Software - Alerts, including email alerts, facilitate the routing of feedback to the right person or team contact within an organization
Delighted Software - Additional questions allow contextual follow-up questions to be issued after the initial NPS survey in order to gain greater levels of feedback
Delighted Software - An example of a Customer Satisfaction (CSAT) survey
Delighted Software - Customer Effort Score (CES) surveys
Delighted Software - Star surveys
Delighted Software - Smiley surveys
Delighted Software - Thumbs (up / down) surveys
Delighted Software - The Metrics tab within Delighted, providing a statistical breakdown of results across the various survey channels including email, website, SMS and web link

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4.9 (49)
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Starting Price

US$134.00
month
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Integrations

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Ease of Use

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Value for Money

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Reviews

Overall rating

4.9 /5
(49)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.8/5
Customer Support
4.9/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 49
Sarah
Sarah
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love this app

Reviewed on 2023/10/21

I’m really happy with this service

I’m really happy with this service

Pros

I like how easy it is for me to collect feedback from my readers

Cons

There is nothing I dislike on this website :)

Shannon
Overall rating
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Off to a fantastic start

Reviewed on 2022/11/18

I was able to learn enough about the tool by just browsing the website on my own that I was...

I was able to learn enough about the tool by just browsing the website on my own that I was confident asking for an exact budget before even starting my 7 day trial. The self-help resources are great, and I love the transparency with plan and pricing comparisons.

Pros

Self-serve onboarding/implementation with high quality help center documentation, responsive and friendly support, intuitive and digestible analytics and reporting.

Cons

I'm not yet sure how much we'll be able to use the tool for complete custom feedback surveys, but that could easily be because I just haven't tried yet. I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.

Patrick
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

A fairly good tool for customer surveys both in app and email

Reviewed on 2024/10/30

Overall our experience was fine. It was not always the best, but once things got running, it runs...

Overall our experience was fine. It was not always the best, but once things got running, it runs fine. We switched to a different tool because we wanted a more customized solution, however.

Pros

It works fairly well to use it with CSAT and NPS surveys, the API documentation is fairly well to follow and it's fairly easy to integrate. It offers a good amount of customization options for surveys. You can use translations for multi-lingual apps.

Cons

Confusing user interface, hard to change defaults and lack of customization. Lack of direct integration with e.g. Klaviyo or Google Big Query.

Alternatives Considered

Survicate and Typeform

Reasons for Switching to Delighted

It seemed like a more tailor made solution that offers all out of the box.
Oliver
Oliver
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great solution and support

Reviewed on 2020/03/03

Very happy and satisfied. Fully recommend.

Very happy and satisfied. Fully recommend.

Pros

It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.

Cons

Not much. I couldn’t t find much wrong .

Alternatives Considered

XM for Strategy & Research and SurveyMonkey

Reasons for Choosing Delighted

Better features and integration.

Reasons for Switching to Delighted

Price. No implementation charges. Easier integration.
Diana
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Keep up a good work

Reviewed on 2020/05/27

Pros

It is really easy to use, but also customizable and has integrations with popular ticketing systems.

Cons

By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me.

Showing 5 reviews of 49 Read all reviews

Delighted FAQs

Below are some frequently asked questions for Delighted.

Delighted offers the following pricing plans:

  • Starting from: US$134.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

BILLED YEARLY Free = $0 per month Basic = $134 per month Premium = $224 per month Premium Plus = $449 per month

Delighted has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Delighted supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Delighted supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Delighted integrates with the following applications:

Airtable, BambooHR, Chatdesk Teams, ClientSuccess, EnjoyHQ, Freshdesk, Friendbuy, Front, Geckoboard, Gladly, Google Sheets, Gorgias, Greenhouse, Groove, Groove, Heap, Help Scout, HubSpot CRM, Intercom, Klaviyo, Kustomer, LogRocket, Mailchimp, Microsoft 365, Ortto, Pipedrive, Salesforce Sales Cloud, Segment, Shopify, Slack, Squarespace, Stitch, Stripe, Teamwork.com, Zapier, Zendesk Suite, Zoho Recruit

Delighted offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

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