Delighted

Multi-channel customer feedback collection with NPS scoring

4,8 /5 (30 reviews) Write a Review!

Delighted Overview

What is Delighted?

Delighted is a cloud-based solution that enables businesses of all scales to gather and measure real time, actionable feedback from not only customers, but employees, partners, and vendors etc. Available for across a scalable range of SaaS pricing plans, including wholly free and Enterprise-level packages, Delighted offers a multi-channel method for rapidly collecting, tracking, analyzing and distributing people feedback. Boasting support for running Net Promoter Score (NPS) programs, users are able to issue a range of convenient single question survey campaigns capturing customer satisfaction (CSAT), customer effort (CES), star ratings, smileys and the binary thumbs up/down. These surveys can not only be embedded into a website via JavaScript snippet, but equally participants can be invited to submit responses by web link, email and SMS. Optimized for mobile and available in 37 languages, Delighted's centralized real time dashboard UI also provides users with built-in analytical reporting capabilities. Generating customer experience scores automatically, the dashboard makes newly collected feedback data instantly accessible for exploration with tools for segmenting results, visualizing trends and highlighting various performance metrics.

In addition, Delighted is supported by a number of third-party integration options, REST API access, plus a companion smartphone app. Delighted for iOS facilitates native, secured sign-in to a Delighted account in order to access feedback from any location at any time – viewing currents scores and live feedback updates in real time. Partnership with Zapier then promotes broader connectivity with other productivity apps within the ecosystem, while Delighted already promises out-of-the-box integration options for the likes of Salesforce, Zendesk, Stripe, MailChimp, Office 365, Hubspot, Shopify, Slack and many more.

Delighted Overview

Pricing

Starting from
US$89,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

BILLED MONTHLY:
FREE = $0 per month
PLAN 1 = $99 per month
PLAN 2 = $249 per month
ENTERPRISE = Contact for pricing

BILLED YEARLY:
FREE = $0 per month
PLAN 1 = $89 per month
PLAN 2 = $224 per month
ENTERPRISE = Contact for pricing


Delighted Features

Devices
Business size
S M L
Markets
United States
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 19 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Media

An example of the Delighted activity dashboard, offering a centralized web-based hub for user monitoring of NPS scores and live response updates
Multi-channel customer surveying methods include website integration and the sending of rating surveys via SMS mobile messaging
The Delighted mobile app for iOS allows users to view current scores including NPS rating on iPhone and iPad devices, while providing live feedback updates when received
Delighted for iOS provides users with native device access to their Delighted accounts for live feedback updates while on the move
Delighted offers support for 37 global languages
The Delighted live dashboard demo showing the Trends tab for automatically categorizing and tracking responses of a certain type
The Reports tab within Delighted's dashboard UI, offering snapshot, over time and pivot table options for filtering and visualizing feedback responses
The Metrics tab within Delighted, providing a statistical breakdown of results across the various survey channels including email, website, SMS and web link
The People tab displays a list of all the people that a user has added into Delighted, with links to unsubscribe and export the contacts as a CSV file
The integrations tab shown running within the Delighted dashboard live demo, offering quick links for setting up connections to popular third-party apps
Delighted video Delighted screenshot: An example of the Delighted activity dashboard, offering a centralized web-based hub for user monitoring of NPS scores and live response updates Delighted screenshot: Multi-channel customer surveying methods include website integration and the sending of rating surveys via SMS mobile messaging Delighted screenshot: The Delighted mobile app for iOS allows users to view current scores including NPS rating on iPhone and iPad devices, while providing live feedback updates when received Delighted screenshot: Delighted for iOS provides users with native device access to their Delighted accounts for live feedback updates while on the move Delighted screenshot: Delighted offers support for 37 global languages Delighted screenshot: The Delighted live dashboard demo showing the Trends tab for automatically categorizing and tracking responses of a certain type Delighted screenshot: The Reports tab within Delighted's dashboard UI, offering snapshot, over time and pivot table options for filtering and visualizing feedback responses Delighted screenshot: The Metrics tab within Delighted, providing a statistical breakdown of results across the various survey channels including email, website, SMS and web link Delighted screenshot: The People tab displays a list of all the people that a user has added into Delighted, with links to unsubscribe and export the contacts as a CSV file Delighted screenshot: The integrations tab shown running within the Delighted dashboard live demo, offering quick links for setting up connections to popular third-party apps

Delighted Reviews

Delighted Reviews

Overall rating
4,8
/
5
Excellent
25

Very good
5

Average
0

Poor
0

Terrible
0

Value for Money
4,6
Features
4,5
Ease of Use
4,8
Customer Support
4,9
100% recommended this app
Oliver N.

Great solution and support

Very happy and satisfied. Fully recommend.


Diana A.

Keep up a good work


Loretta B.

Great tool with more features to come

Love it! The team there was fantastic. We were a small company but they treated us like we were huge.


Simon V.

Excellent nps survey tool that’s easy to use

Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff.


John B.

Simple is powerful

Great source of testimonials and social proof. So glad Delighted was recommended to me, I've already recommended it to many of my clients, peers and colleagues.


Oliver N.
Industry: Computer Software
Company size: 51-200 Employees

Great solution and support

Used Daily for 1-5 months
Reviewed on 2020/03/03
Review Source: Capterra

Very happy and satisfied. Fully recommend.

Pros

It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.

Cons

Not much. I couldn’t t find much wrong .

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Diana A.
Industry: Computer Software
Company size: 201-500 Employees

Keep up a good work

Used Daily for 1-5 months
Reviewed on 2020/05/27
Review Source: Capterra

Pros

It is really easy to use, but also customizable and has integrations with popular ticketing systems.

Cons

By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Loretta B.
Industry: Retail
Company size: 51-200 Employees

Great tool with more features to come

Used Daily for 6-12 months
Reviewed on 2020/10/21
Review Source: Capterra

Love it! The team there was fantastic. We were a small company but they treated us like we were huge.

Pros

Delighted is simple and easy to use survey tool for small companies. The UX is friendly and almost anyone can get in and figure things out. When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data.

Cons

It is a simple tool. Before they made some quick upgrades, I had to manually go through and code surveys. They have fixed that and much of that can be automated with tags and keywords.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Simon V.
Industry: Apparel & Fashion
Company size: 11-50 Employees

Excellent nps survey tool that’s easy to use

Used Weekly for 6-12 months
Reviewed on 2018/12/19
Review Source: Capterra

Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff.

Pros

Great graphical interface, easy navigation and configuration and multi language support.

Cons

Not really a con but I’d love to see a way to embed reviews.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

John B.
Industry: Apparel & Fashion
Company size: 2-10 Employees

Simple is powerful

Used Other for 6-12 months
Reviewed on 2020/10/06
Review Source: Capterra

Great source of testimonials and social proof. So glad Delighted was recommended to me, I've already recommended it to many of my clients, peers and colleagues.

Pros

Delighted takes the complex and makes it simple to execute. And simple is powerful, because it is easy for the customer to take action. It requires little time and organizes everything for you in one place.

Cons

My only wish is you could switch from different types of surveys within your account without having to start over at square one.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,6/10
Based on 30 user ratings
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Delighted Pricing

Delighted Pricing

Starting from
US$89,00/month
Free Trial
Free
Subscription
Value for money

BILLED MONTHLY:
FREE = $0 per month
PLAN 1 = $99 per month
PLAN 2 = $249 per month
ENTERPRISE = Contact for pricing

BILLED YEARLY:
FREE = $0 per month
PLAN 1 = $89 per month
PLAN 2 = $224 per month
ENTERPRISE = Contact for pricing

BILLED MONTHLY:
FREE = $0 per month
PLAN 1 = $99 per month
PLAN 2 = $249 per month
ENTERPRISE = Contact for pricing

BILLED YEARLY:
FREE = $0 per month
PLAN 1 = $89 per month
PLAN 2 = $224 per month
ENTERPRISE = Contact for pricing

Value for Money
4,6/5
Based on 30 user ratings
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Delighted Features

Delighted Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,5/5
Based on 30 user ratings
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Categories

Additional information for Delighted

Additional information for Delighted

Key features of Delighted

  • 360 Degree Feedback
  • Action Management
  • Complaint Monitoring
  • Custom Survey URLs
  • Customer Segmentation
  • Customizable Templates
  • Dashboard
  • Email Marketing
  • Feedback Collection
  • Feedback Management
  • Historical Trending
  • Monitoring
  • Multi-Channel Distribution
  • Question Library
  • Remote Access
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Benefits

• Delighted is a feedback collection and analysis SaaS, offering a web and mobile solution that uses the Net Promoter System (NPS) to gauge and score customer experience.

• Aside from NPS for measuring brand perception, Delighted supports the use of familiar Customer Satisfaction (CSAT), Customer Effort (CES), 5-star, Smileys and Thumbs surveys to gather responses conveniently and accurately.

• Key features include support for 37 languages, while built-in reporting and analytics capabilities promise to visualize customer sentiment trends over time, highlight issues of dissatisfaction, chart trend patterns and generally provide a holistic view of overall customer base and customer segments.

• Third-party integrations available for leading apps such as Shopify, Salesforce, Slack, Zendesk, Stripe, Office 365, Hubspot, Autopilot and MailChimp, with broader cross-app automations achieved via Zapier.

• The companion Delighted app for iOS provides remote access to Delighted accounts to view feedback updates from any location, displaying NPS / CSAT / CES & 5-star scores, plus live feedback updates.

Delighted FAQs

Delighted FAQs

Below are some frequently asked questions for Delighted.

Q. What type of pricing plans does Delighted offer?

Delighted offers the following pricing plans:

Starting from: US$89,00/month

Pricing model: Free, Subscription

Free Trial: Available

BILLED MONTHLY: FREE = $0 per month PLAN 1 = $99 per month PLAN 2 = $249 per month ENTERPRISE = Contact for pricing BILLED YEARLY: FREE = $0 per month PLAN 1 = $89 per month PLAN 2 = $224 per month ENTERPRISE = Contact for pricing

Q. What are the main features of Delighted?

Delighted offers the following features:

  • 360 Degree Feedback
  • Action Management
  • Complaint Monitoring
  • Custom Survey URLs
  • Customer Segmentation
  • Customizable Templates
  • Dashboard
  • Email Marketing
  • Feedback Collection
  • Feedback Management
  • Historical Trending
  • Monitoring
  • Multi-Channel Distribution
  • Question Library
  • Remote Access
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Q. Who are the typical users of Delighted?

Delighted has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Delighted support?

Delighted supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Q. What type of pricing plans does Delighted offer?

Delighted has the following pricing plans:

Free, Subscription

Q. Does Delighted support mobile devices?

Delighted supports the following devices:

iPhone, iPad

Q. What other apps does Delighted integrate with?

Delighted integrates with the following applications:

Blueshift, Chameleon, Donesafe, Dovetail, EnjoyHQ, Friendbuy, Kustomer, Mailchimp, Salesmachine, Thematic

Q. What level of support does Delighted offer?

Delighted offers the following support options:

Phone Support, Online Support