Delighted
Multi-channel customer feedback collection with NPS scoring
4,8 /5 (30 reviews) Write a Review!Delighted Overview
What is Delighted?
Delighted is a cloud-based solution that enables businesses of all scales to gather and measure real time, actionable feedback from not only customers, but employees, partners, and vendors etc. Available for across a scalable range of SaaS pricing plans, including wholly free and Enterprise-level packages, Delighted offers a multi-channel method for rapidly collecting, tracking, analyzing and distributing people feedback. Boasting support for running Net Promoter Score (NPS) programs, users are able to issue a range of convenient single question survey campaigns capturing customer satisfaction (CSAT), customer effort (CES), star ratings, smileys and the binary thumbs up/down. These surveys can not only be embedded into a website via JavaScript snippet, but equally participants can be invited to submit responses by web link, email and SMS. Optimized for mobile and available in 37 languages, Delighted's centralized real time dashboard UI also provides users with built-in analytical reporting capabilities. Generating customer experience scores automatically, the dashboard makes newly collected feedback data instantly accessible for exploration with tools for segmenting results, visualizing trends and highlighting various performance metrics.
In addition, Delighted is supported by a number of third-party integration options, REST API access, plus a companion smartphone app. Delighted for iOS facilitates native, secured sign-in to a Delighted account in order to access feedback from any location at any time – viewing currents scores and live feedback updates in real time. Partnership with Zapier then promotes broader connectivity with other productivity apps within the ecosystem, while Delighted already promises out-of-the-box integration options for the likes of Salesforce, Zendesk, Stripe, MailChimp, Office 365, Hubspot, Shopify, Slack and many more.
Delighted Overview
Pricing
Pricing options
BILLED MONTHLY:
FREE = $0 per month
PLAN 1 = $99 per month
PLAN 2 = $249 per month
ENTERPRISE = Contact for pricing
BILLED YEARLY:
FREE = $0 per month
PLAN 1 = $89 per month
PLAN 2 = $224 per month
ENTERPRISE = Contact for pricing
Delighted Features
Media
Delighted Reviews
Delighted Reviews
Great tool with more features to come
Love it! The team there was fantastic. We were a small company but they treated us like we were huge.
Excellent nps survey tool that’s easy to use
Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff.
Simple is powerful
Great source of testimonials and social proof. So glad Delighted was recommended to me, I've already recommended it to many of my clients, peers and colleagues.
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Great solution and support
Pros
It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.
Cons
Not much. I couldn’t t find much wrong .
Keep up a good work
Pros
It is really easy to use, but also customizable and has integrations with popular ticketing systems.
Cons
By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me.
Great tool with more features to come
Love it! The team there was fantastic. We were a small company but they treated us like we were huge.
Pros
Delighted is simple and easy to use survey tool for small companies. The UX is friendly and almost anyone can get in and figure things out. When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data.
Cons
It is a simple tool. Before they made some quick upgrades, I had to manually go through and code surveys. They have fixed that and much of that can be automated with tags and keywords.
Excellent nps survey tool that’s easy to use
Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff.
Pros
Great graphical interface, easy navigation and configuration and multi language support.
Cons
Not really a con but I’d love to see a way to embed reviews.
Simple is powerful
Great source of testimonials and social proof. So glad Delighted was recommended to me, I've already recommended it to many of my clients, peers and colleagues.
Pros
Delighted takes the complex and makes it simple to execute. And simple is powerful, because it is easy for the customer to take action. It requires little time and organizes everything for you in one place.
Cons
My only wish is you could switch from different types of surveys within your account without having to start over at square one.
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Delighted Pricing
Delighted Pricing
BILLED MONTHLY:
FREE = $0 per month
PLAN 1 = $99 per month
PLAN 2 = $249 per month
ENTERPRISE = Contact for pricing
BILLED YEARLY:
FREE = $0 per month
PLAN 1 = $89 per month
PLAN 2 = $224 per month
ENTERPRISE = Contact for pricing
BILLED MONTHLY:
FREE = $0 per month
PLAN 1 = $99 per month
PLAN 2 = $249 per month
ENTERPRISE = Contact for pricing
BILLED YEARLY:
FREE = $0 per month
PLAN 1 = $89 per month
PLAN 2 = $224 per month
ENTERPRISE = Contact for pricing
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Delighted Features
Delighted Features
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Categories
Categories
Additional information for Delighted
Additional information for Delighted
Key features of Delighted
- 360 Degree Feedback
- Action Management
- Complaint Monitoring
- Custom Survey URLs
- Customer Segmentation
- Customizable Templates
- Dashboard
- Email Marketing
- Feedback Collection
- Feedback Management
- Historical Trending
- Monitoring
- Multi-Channel Distribution
- Question Library
- Remote Access
- Sentiment Analysis
- Survey Management
- Text Analysis
- Trend Analysis
Benefits
• Delighted is a feedback collection and analysis SaaS, offering a web and mobile solution that uses the Net Promoter System (NPS) to gauge and score customer experience.
• Aside from NPS for measuring brand perception, Delighted supports the use of familiar Customer Satisfaction (CSAT), Customer Effort (CES), 5-star, Smileys and Thumbs surveys to gather responses conveniently and accurately.
• Key features include support for 37 languages, while built-in reporting and analytics capabilities promise to visualize customer sentiment trends over time, highlight issues of dissatisfaction, chart trend patterns and generally provide a holistic view of overall customer base and customer segments.
• Third-party integrations available for leading apps such as Shopify, Salesforce, Slack, Zendesk, Stripe, Office 365, Hubspot, Autopilot and MailChimp, with broader cross-app automations achieved via Zapier.
• The companion Delighted app for iOS provides remote access to Delighted accounts to view feedback updates from any location, displaying NPS / CSAT / CES & 5-star scores, plus live feedback updates.
Delighted FAQs
Delighted FAQs
Below are some frequently asked questions for Delighted.
Q. What type of pricing plans does Delighted offer?
Delighted offers the following pricing plans:
Starting from: US$89,00/month
Pricing model: Free, Subscription
Free Trial: Available
BILLED MONTHLY: FREE = $0 per month PLAN 1 = $99 per month PLAN 2 = $249 per month ENTERPRISE = Contact for pricing BILLED YEARLY: FREE = $0 per month PLAN 1 = $89 per month PLAN 2 = $224 per month ENTERPRISE = Contact for pricing
Q. What are the main features of Delighted?
Delighted offers the following features:
- 360 Degree Feedback
- Action Management
- Complaint Monitoring
- Custom Survey URLs
- Customer Segmentation
- Customizable Templates
- Dashboard
- Email Marketing
- Feedback Collection
- Feedback Management
- Historical Trending
- Monitoring
- Multi-Channel Distribution
- Question Library
- Remote Access
- Sentiment Analysis
- Survey Management
- Text Analysis
- Trend Analysis
Q. Who are the typical users of Delighted?
Delighted has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Delighted support?
Delighted supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish
Q. What type of pricing plans does Delighted offer?
Delighted has the following pricing plans:
Free, Subscription
Q. Does Delighted support mobile devices?
Delighted supports the following devices:
iPhone, iPad
Q. What other apps does Delighted integrate with?
Delighted integrates with the following applications:
Blueshift, Chameleon, Donesafe, Dovetail, EnjoyHQ, Friendbuy, Kustomer, Mailchimp, Salesmachine, Thematic
Q. What level of support does Delighted offer?
Delighted offers the following support options:
Phone Support, Online Support
Very happy and satisfied. Fully recommend.