Delighted

Easiest to use customer and employee experience platform.

About Delighted

Delighted is a turnkey customer experience platform that helps thousands of brands like Affirm, Peloton, Doordash, and Instacart drive business growth with actionable feedback.

Customize and send NPS and customer satisfaction surveys in minutes, and automate the process with 30+ one-click integrations with the tools you already use. Set it all up yourself - no design or dev resources necessary.

Sign up for a free trial to see how easy it is.
In addition, Delighted is supported by a number of third-party integration options, REST API access, plus a companion smartphone app. Delighted for iOS facilitates native, secured sign-in to a Delighted account in order to access feedback from any location at any time – viewing currents scores and live feedback updates in real time. Partnership with Zapier then promotes broader connectivity with other productivity apps within the ecosystem, while Delighted already promises out-of-the-box integration options for the likes of Salesforce, Zendesk, Stripe, MailChimp, Office 365, Hubspot, Shopify, Slack and many more.

Pricing starting from:

US$224,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Delighted

Key benefits of Delighted

• Delighted is a feedback collection and analysis SaaS, offering a web and mobile solution that uses the Net Promoter System (NPS) to gauge and score customer experience.

• Aside from NPS for measuring brand perception, Delighted supports the use of familiar Customer Satisfaction (CSAT), Customer Effort (CES), 5-star, Smileys and Thumbs surveys to gather responses conveniently and accurately.

• Key features include support for 37 languages, while built-in reporting and analytics capabilities promise to visualize customer sentiment trends over time, highlight issues of dissatisfaction, chart trend patterns and generally provide a holistic view of overall customer base and customer segments.

• Third-party integrations available for leading apps such as Shopify, Salesforce, Slack, Zendesk, Stripe, Office 365, Hubspot, Autopilot and MailChimp, with broader cross-app automations achieved via Zapier.

• The companion Delighted app for iOS provides remote access to Delighted accounts to view feedback updates from any location, displaying NPS / CSAT / CES & 5-star scores, plus live feedback updates.

Devices

Business size

S M L

Markets

Argentina, American Samoa, Australia, Bolivia, Brazil, Canada, Chile, Colombia, Germany, Ecuador, Falkland Islands, France, United Kingdom, French Guiana, Guyana, Mexico, New Zealand, Peru, Paraguay, Suriname, United States, Uruguay, Venezuela

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Pricing starting from:

US$224,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Delighted

Images

Delighted Software - Multi-channel customer surveying methods include website integration and the sending of rating surveys via SMS mobile messaging
Delighted Software - An example of the Delighted activity dashboard, offering a centralized web-based hub for user monitoring of NPS scores and live response updates
Delighted Software - Delighted for iOS provides users with native device access to their Delighted accounts for live feedback updates while on the move
Delighted Software - Delighted offers support for 37 global languages
Delighted Software - The Delighted mobile app for iOS allows users to view current scores including NPS rating on iPhone and iPad devices, while providing live feedback updates when received
Delighted Software - The Reports tab within Delighted's dashboard UI, offering snapshot, over time and pivot table options for filtering and visualizing feedback responses
Delighted Software - The Delighted live dashboard demo showing the Trends tab for automatically categorizing and tracking responses of a certain type
Delighted Software - The People tab displays a list of all the people that a user has added into Delighted, with links to unsubscribe and export the contacts as a CSV file
Delighted Software - The integrations tab shown running within the Delighted dashboard live demo, offering quick links for setting up connections to popular third-party apps
Delighted Software - Alerts, including email alerts, facilitate the routing of feedback to the right person or team contact within an organization
Delighted Software - Additional questions allow contextual follow-up questions to be issued after the initial NPS survey in order to gain greater levels of feedback
Delighted Software - An example of a Customer Satisfaction (CSAT) survey
Delighted Software - Customer Effort Score (CES) surveys
Delighted Software - Star surveys
Delighted Software - Smiley surveys
Delighted Software - Thumbs (up / down) surveys
Delighted Software - The Metrics tab within Delighted, providing a statistical breakdown of results across the various survey channels including email, website, SMS and web link
View 18 more
Delighted video
Delighted Software - Multi-channel customer surveying methods include website integration and the sending of rating surveys via SMS mobile messaging
Delighted Software - An example of the Delighted activity dashboard, offering a centralized web-based hub for user monitoring of NPS scores and live response updates
Delighted Software - Delighted for iOS provides users with native device access to their Delighted accounts for live feedback updates while on the move
Delighted Software - Delighted offers support for 37 global languages
Delighted Software - The Delighted mobile app for iOS allows users to view current scores including NPS rating on iPhone and iPad devices, while providing live feedback updates when received
Delighted Software - The Reports tab within Delighted's dashboard UI, offering snapshot, over time and pivot table options for filtering and visualizing feedback responses
Delighted Software - The Delighted live dashboard demo showing the Trends tab for automatically categorizing and tracking responses of a certain type
Delighted Software - The People tab displays a list of all the people that a user has added into Delighted, with links to unsubscribe and export the contacts as a CSV file
Delighted Software - The integrations tab shown running within the Delighted dashboard live demo, offering quick links for setting up connections to popular third-party apps
Delighted Software - Alerts, including email alerts, facilitate the routing of feedback to the right person or team contact within an organization
Delighted Software - Additional questions allow contextual follow-up questions to be issued after the initial NPS survey in order to gain greater levels of feedback
Delighted Software - An example of a Customer Satisfaction (CSAT) survey
Delighted Software - Customer Effort Score (CES) surveys
Delighted Software - Star surveys
Delighted Software - Smiley surveys
Delighted Software - Thumbs (up / down) surveys
Delighted Software - The Metrics tab within Delighted, providing a statistical breakdown of results across the various survey channels including email, website, SMS and web link

Features

Total features of Delighted: 62

  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Dashboard
  • Alerts/Notifications
  • Chat/Messaging
  • Churn Management
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Conditional Logic
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Knowledge Management
  • Mobile Access
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Negative Feedback Management
  • Offline Response Collection
  • Predictive Analytics
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Skip Logic
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • URL Customization

Alternatives

SurveyMonkey

4,6
#1 Alternative to Delighted
Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform...

AskNicely

4,6
#2 Alternative to Delighted
AskNicely enables you to coach, motivate, and empower your employees to make every customer experience awesome.

Qualtrics CoreXM

4,8
#3 Alternative to Delighted
Qualtrics CoreXM is a survey management tool designed to help businesses collect feedback and provide insight into...

Typeform

4,7
#4 Alternative to Delighted
Typeform is the versatile data collection tool that makes asking easy and answering fun, whether it's forms, quizzes,...

Reviews

Overall rating

4,9 /5
(36)
Value for Money
4,7/5
Features
4,6/5
Ease of Use
4,8/5
Customer Support
4,9/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 36
Oliver N.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great solution and support

Reviewed on 2020/03/03

Very happy and satisfied. Fully recommend.

Very happy and satisfied. Fully recommend.

Pros

It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.

Cons

Not much. I couldn’t t find much wrong .

Alternatives Considered

Qualtrics CoreXM and SurveyMonkey

Reasons for Choosing Delighted

Better features and integration.

Reasons for Switching to Delighted

Price. No implementation charges. Easier integration.
Diana A.
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Keep up a good work

Reviewed on 2020/05/27

Pros

It is really easy to use, but also customizable and has integrations with popular ticketing systems.

Cons

By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me.

Simon V.
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11-50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent nps survey tool that’s easy to use

Reviewed on 2018/12/19

Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and...

Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff.

Pros

Great graphical interface, easy navigation and configuration and multi language support.

Cons

Not really a con but I’d love to see a way to embed reviews.

Toya M.
Overall rating
  • Industry: Legal Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

This is a great product if you truly care about the client experience!

Reviewed on 2022/03/03

Pros

It's very helpful that we are constantly learning about the client experience at all stages of the customer journey. Not only do we have the opportunity to measure quality but we're also able to address concerns in real-time!

Cons

I wish there were more options to highlight positive feedback and then also highlight when we address negative feedback in a way that shows we truly do care about our clients.

Michael T.
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The easiest and most efficient product I've had the ability to use.

Reviewed on 2018/02/08

Easy, user friendly and great analytics are only a few words to describe this product. Also great...

Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do!

Pros

NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes.

Cons

There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely!

Showing 5 reviews of 36 Read all reviews

Delighted FAQs

Below are some frequently asked questions for Delighted.

Delighted offers the following pricing plans:

  • Starting from: US$224,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

A 7-day free trial is available BILLED MONTHLY Free = $0 per month Premium = $249 per month Premium Plus = $499 per month Enterprise = Contact for pricing BILLED YEARLY: Free = $0 per month Premium = $224 per month Premium Plus = $449 per month Enterprise = Contact for pricing

Delighted has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Delighted supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Delighted supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Delighted integrates with the following applications:

Airtable, BambooHR, Chatdesk Teams, ClientSuccess, EnjoyHQ, Freshdesk, Friendbuy, Front, Geckoboard, Gladly, Google Sheets, Gorgias, Greenhouse, Groove, Groove, Heap, Heap Inc, Help Scout, HubSpot CRM, Intercom, Klaviyo, Kustomer, LogRocket, Mailchimp, Microsoft 365, Ortto, Pipedrive, Salesforce Sales Cloud, Segment, Shopify, Slack, Squarespace, Stitch, Stripe, Teamwork, Zapier, Zendesk, Zoho Recruit

Delighted offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

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