Intuit Field Service Management
Intuit Field Service Management
About Intuit Field Service Management
Intuit Field Service Management ES is a field service management solution which offers job scheduling, invoicing, and real-time updates to deliver information to technicians and receive data from the field. Integration with QuickBooks Desktop Enterprise keeps field service and financial data in sync.
With Intuit Field Service Management ES, users can schedule and assign work orders through the drag-and-drop interface. The dashboard gives users insight into each technician’s status, location, and assigned work orders. Users can also view the status and duration of each job, and the technician's travel time, arrival time, and hours clocked. Google Maps integration and GPS allow users to locate customer sites and track workers, enabling the minimization of travel time between jobs.
Intuit Field Service Management ES stores all customer, contact, and equipment information centrally, giving technicians access to available equipment and service histories before starting a job. Native mobile apps for Android and iOS let technicians receive work orders and schedules in real time while out in the field.
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Reviews
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- Industry: Professional Training & Coaching
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Connections
Reviewed on 2020/04/04
It was a big installation and training process. Ot took a little while to be up and running...
It was a big installation and training process. Ot took a little while to be up and running efficiently
Pros
Intuit enables us to keep connected. The consultants in the field the different department heads. Also invoicing is also connected.
Cons
Nothing I can think of. It works very well. Enables us to keep better control over consultants who are most6out of of6.
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not helpful
Reviewed on 2021/12/22
I would not use this product again. It's super confusing on what your paying for. There are...
I would not use this product again. It's super confusing on what your paying for. There are multiple people involved and noone wants to help. THey pass it along to QB and then QB says it's not them. SO much time is wasted trying to understand what is not working on the IFSM end.
Pros
In the beginning support was available.
Cons
Syncing issues, duplicate customers, duplicate payments and no answers from support.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 1.0 /10
I Hate this program
Reviewed on 2019/08/06
I can see no benefit as far as Quickbooks goes. Everything in QB is a mess. How can I clean this...
I can see no benefit as far as Quickbooks goes. Everything in QB is a mess. How can I clean this mess up. Do you people have a solution to my accounting problem?
Pros
1. Scheduling the guys and they can see w/o on phones.
2. Charging the clients on site.
Cons
We've had this program for over 4 years and our Quickbooks is a mess.
Does not synchronize well.
When we try to enter checks on QB for deposits, the invoice does not always show up over 3/4 of the time.
I looked at QB the other day and there are so many A/P open and I know it is not true.
This is after 4 years of use. Imagine how sad I am that I choose this program for my office people.
Response from Intuit
Hi there, Shirley. As a company executive, the last thing you should have to worry about is having an inaccurate A/P account. You may wish to consider contacting one of our QuickBooks certified accountants, known as ProAdvisors, to assist with resolving any discrepancies in your file. The following link provides a list of available ProAdvisors in your area: https://quickbooks.intuit.com/find-an-accountant/
Thank you for taking the time to share your thoughts on the program. David, the QuickBooks Team
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
Field Service Review - KBS
Reviewed on 2021/03/24
Overall our experience has been positive, as far as customization and minimal issues with the...
Overall our experience has been positive, as far as customization and minimal issues with the product.
Pros
We liked that it was customizable for what we needed it for and that we were able to add maintenance agreements that were easily visable.
Cons
The look of Field Service is outdate, and we would like the option to be able to clearly schedule installations and a more modern GPS capability to see our technicians. These features are some what available just not as modern as we would have liked.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Not great
Reviewed on 2020/10/21
We ended up switching to Service Fusion so that we could have additional features and upgrades.
We ended up switching to Service Fusion so that we could have additional features and upgrades.
Pros
It is very basic, it follows a tab-type process.
Cons
Nothing ever changes. There are no updates. If you need help, support is very hard to get ahold of. You pay by the user license.
Intuit Field Service Management FAQs
Below are some frequently asked questions for Intuit Field Service Management.Q. What type of pricing plans does Intuit Field Service Management offer?
Intuit Field Service Management offers the following pricing plans:
- Starting from: US$35.00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing is based on the number of users required. 1-10 users: $35/user/month. 11-40 users: $31/user/month. 41-101 users: $28/user/month.
Q. Who are the typical users of Intuit Field Service Management?
Intuit Field Service Management has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Intuit Field Service Management support?
Intuit Field Service Management supports the following languages:
English
Q. Does Intuit Field Service Management support mobile devices?
Intuit Field Service Management supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Intuit Field Service Management integrate with?
Intuit Field Service Management integrates with the following applications:
QuickBooks Enterprise
Q. What level of support does Intuit Field Service Management offer?
Intuit Field Service Management offers the following support options:
Email/Help Desk, Phone Support, Chat
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