About WELL

WELL was built exclusively for health systems and large hospitals. From simple appointment reminders to advanced automations, the WELL platform integrates seamlessly with your EMR and maximizes the impact of any vendor messaging your patients. WELL delivers proven ROI: -Decrease no-shows to increase revenue -Lower wait times -Optimize staff efficiency Staff and customers love the intuitive interface, and healthcare managers love the increases in efficiency and patient satisfaction.

Key benefits of WELL

Increase Patient Satisfaction by meeting patient communication preferences
Decrease no-shows by optimizing your appointment reminders
Integrate with best-of-breed vendors for PSAT, billing, and transportation
Unify all of provider communications across the patient journey
Scale call center operations with a perfect blend of automations and manual messaging

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

The solution enables users to access settings, analytics, campaigns, automation, and more on a unified platform
Quick responses can be sent to the patients regarding appointments, location, directions, and more
Staff can interact with patients via an integrated live chat portal
View 4 more
WELL video
WELL screenshot: The solution enables users to access settings, analytics, campaigns, automation, and more on a unified platform WELL screenshot: Quick responses can be sent to the patients regarding appointments, location, directions, and more WELL screenshot: Staff can interact with patients via an integrated live chat portal

Features

Total features of WELL: 33

  • Alerts / Escalation
  • Appointment Management
  • Automated Scheduling
  • Automatic Notifications
  • Calendar Management
  • Chat
  • Communication Management
  • Communications Calendar
  • Compliance Management
  • Configurable Workflow
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Event Calendar
  • HIPAA Compliance
  • Instant Messaging
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Personalized Profiles
  • Reminders
  • Revenue Management
  • SMS Integration
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Video Conferencing

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Reviews

Overall rating

4,9 /5
(25)
Value for Money
4,8/5
Features
4,8/5
Ease of Use
4,8/5
Customer Support
4,8/5

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Showing 5 reviews of 25
Jon A.
Overall rating
  • Industry: Medical Practice
  • Company size: 501-1 000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent tool

Reviewed on 2019/12/04

We're performing automated patient outreach campaigns as well as fully automated patient...

We're performing automated patient outreach campaigns as well as fully automated patient appointment reminders and confirmations with Well. This saves our staff tons of time, and improves schedule availability for other patients of ours. We have not yet tapped into the sending of registration forms for patients to complete, but are excited it's a feature.

Additionally, I want to give extreme praise to our account manager, support staff, and implementation teams. They're all VERY responsive to any issues and are available every step of the way to help us optimize our use of this product. Over the years we've used them, I've reported several minor issues and suggested multiple improvements, all of which have been incorporated into the software.

Pros

This is an excellent tool with ready-built integrations with multiple software titles. Our staff picked it up very easily, and it was a breeze to setup. What took the longest to complete during implementation was us deciding what to say, getting it translated, when we wanted messages to fire automatically, etc. once we had our side sorted out, configuring the system was super quick. The automation rules we can configure are very flexible and suit our needs well.

My favorite part is we were able to not just setup appointment confirmations to mark appointments as confirmed in our appointment book, but we were also able to have cancellations get cancelled from our appointment book, freeing up the appointment slot immediately. This was HUGE for us, and we love it!

Cons

When we first started using Well, there were some minor issues around responses from other languages, and we still have some occasional automated messages that do not fire when expected. I estimate we have these about 1 out of 5000 messages, so the impact is quite small.

Joe A.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Communications Tool/Great Support

Reviewed on 2019/11/06

So far I am excited about the new capabilities and opportunities we have with WELL. Working with...

So far I am excited about the new capabilities and opportunities we have with WELL. Working with the WELL staff from implementation to support has been great experience. The implementation team has been honest about what can and cannot be done. The team is willing to listen to new ideas and submit enhancement request to their R&D department. It's a partnership; WELL is working with us to maximize the communication opportunities with our members/patients.

Pros

WELL's user interface or desktop is very user friendly. The many tools such as Quick Responses, Smart phrases and Attach File make communicating with patients easy. The administration of the application is very straight forward with many helpful documents on the support site to walk you through creating a user to adding automations.

Cons

Not having the ability to set an alarm for channels/text messages that have not been answered in specified time period is an enhancement we would like to see in the application.

Denise M.
Overall rating
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very handy

Reviewed on 2019/12/10

that the patients are confirmed three days in advance

that the patients are confirmed three days in advance

Pros

I like that we can send messages directly to patients

Cons

I did not find any negative or bad things about the software

Ben L.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1 001-5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WELL app for physicians

Reviewed on 2019/12/10

any time we have to call someone, it takes a long time. the line is busy, have to leave a message,...

any time we have to call someone, it takes a long time. the line is busy, have to leave a message, or the person wants to chat or ask questions. texting is fast, efficient, gets the job done in a very short amount of time. even our older patients/seniors who text appreciate getting the texts re their appointments or texts fro their doctor/medical assistant.

Pros

it is very easy to use. I use it daily to notify patients re labs, reminding them to do labs, refills done etc. I set up some quick responses for refills done, labs are normal etc. patients like it because it is fast and efficient. they can text us back as well. my medical assistant and I both monitor the response box. it is easy to tell when someone has texted us back. it is faster than calling the patient. I like the quick response feature. I have an email address for someone at WELL app for customer service and she always gets back to me right a way. there are lots of help notes on the app itself. yesterday I was out sick and in just a few minutes, all of the patients were notified through well app that their appointments had to be rescheduled. this process can take hours if we have to call.

Cons

the security features for HIPPA texting are cumbersome. but the option for non-secure texting is available.

Maggie D.
Overall rating
  • Industry: Medical Practice
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WELL Review

Reviewed on 2019/11/18

We have been with WELL for sometime now. Recently there have been upgrades in customer service...

We have been with WELL for sometime now. Recently there have been upgrades in customer service and analytic reporting. This has reinforced our relationship with WELL.

Pros

1. The best part of this software the response we receive from patients. It is so easy for patients to use. The ease of use promotes patient response and also staff use.
2. It allows us to use survey numbers and comments to know where training is needed in areas of concern.
3. Another benefit of WELL is that providers see what patients really think after their visits when feedback is received. Sometimes patients are embarrassed to say how they really feel but they sure let it out in a text message. It sort of opens everyone's eyes to customer service and

Cons

Would like it if a program could be added for patients to self schedule.

Showing 5 reviews of 25 Read all reviews

WELL FAQs

Below are some frequently asked questions for WELL.

WELL offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Contact WELL for pricing details.

WELL offers the following features:

  • Messaging
  • Mobile Access

WELL has the following typical customers:

Large Enterprises, Public Administrations, Non Profit, Mid Size Business

WELL supports the following languages:

English

We do not have any information about what devices WELL supports

WELL integrates with the following applications:

EPIC, EpicCare, Fountain, NextGen Healthcare

WELL offers the following support options:

Phone Support, Knowledge Base, Online Support

Related categories

See all software categories found for WELL.