Spark Chart

Spark Chart

Survey software for business consultants and leaders

4.8/5 (41 reviews)

Spark Chart Overview

Spark Chart is a SaaS survey software solution for business consultants and leaders to create and deploy any type of survey and collect feedback. Its key features include ready-made templates, advanced logic, comprehensive survey deployment and response tracking, process automation, multiple language support and deep analytical and reporting tools.

The application comes with modules to conduct employee surveys, gather 360 degree feedback, find out Net Promoter Score (NPS), get customer feedback, perform market research and conduct virtually any type of survey. Users can access the system’s predefined templates and create customized surveys with advanced logic. Spark Chart includes a functionality which lets team members define the flow of the survey and automate actions. Integrate with 1400+ applications using the Zapier integration.

Spark Chart includes a customizable branding feature which allows users to change project logos, headers, colors, messages and instructions. The deployment tool lets teams send surveys to recipients via email and publish on social media or websites. A tracking tool monitors engagement, displays the respondent’s progress and collects feedback. Notifications can be enabled to receive messages and results immediately on completion of surveys.

The reporting capability is comprehensive. Customized reports can be created for different audiences. Results can be easily filtered by selected question responses, projects, groups, individuals, segments, demographic groups, date ranges and more. Multiple filters can be applied. There are numerous options for customizing shared reports, including a large range of chart types, choosing which report elements are shown or hidden, viewing data tables, inserting recommendations and message directly into reports. Reports can be shared with a link and may also be exported and printed.

There are too many features to list them here.

Pricing

Starting from
US$40,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Spark Chart Reviews

Overall rating
4.8/5
100% positive reviews
32
Excellent
9
Very good
0
Average
0
Poor
0
Terrible
Dylan F.

Very powerful survey tool. Fast, responsive service. Innovative approach

Used Weekly for 6-12 months
Reviewed on 2019/05/13
Review Source: Capterra

We have used Spark Chart for a variety of survey needs from gaining feedback from our customers about the services we have delivered (Spark Chart works like a dream for this) to running organisational climate surveys for our clients (very powerful and easy to set up the way we want). We have received very high response rates and our clients are very satisfied with the quality of the results.

Spark chart is very flexible - every aspect of the survey is customisable from the written content seen by respondents to the ways in which they can access surveys (anonymously or named). And it is still easy to use. I have launched simple surveys in just a few minutes and more complex surveys in an hour or two. Spark Chart also generates high-quality, shareable reports that clearly present the data. It is also regularly updated with new innovations and features.

Pros

Spark chart is a very flexible survey system. Every aspect of the survey is customisable - from the written content seen by respondents to the ways in which they can access surveys (anonymously or named). And, even with all these features, it is still easy to use. I have launched simple surveys in just a few minutes and more complex surveys in an hour or two. The system does most of the work for you. Spark Chart also generates high-quality, shareable reports that clearly visualise the data. Spark Chart is regularly updated with new innovations and features.

Cons

All my experiences have been good and the data reporting is excellent. The one thing I am looking forward to is even more complex reporting features that are in development and will be released soon (so, not really a 'con'!).

Response from Spark Chart

Thanks for the great feedback Dylan. We appreciate it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Great tool with great development trajectory

Used Weekly for 1+ year
Reviewed on 2019/06/04
Review Source: Capterra

I am happy with SparkChart, as it helped me transition from paper to online in all my surveys. Would love it to conquer the likes of Menti...but this may not be the purpose of it.

Pros

I like the reliability and flexibility of the tool. I can do all my training survey work with it and it does so in a great way. Analysis of results is easy and straightforward. What really keeps me in the tool is the frequent improvement of the service. The people who run it listen to their users and have greatly improved the usability of the software. It's also stable as a rock. I love how I frequently get the message 'this is what is new since your last use' when I log in. Thanks guys for believing in your product and keeping it fresh!

Cons

Usability is still an issue for me. Some design decisions are just strange. why do I still have to look every time for the way to create a link to give my people? Why do I manually have to generate a link for the survey to hand out? Things have improved, but I still keep looking around for things more than I should.

Response from Spark Chart

Thanks for your feedback. We appreciate it. Please reach out to our support team for some help. It sounds like we may be able to make some things easier for you with a bit of one on one guidance. We are also building a new onboarding process right now. So, your input would be very beneficial. We are available 24 x 7.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Kevin M.

Tried the Free Tools, Glad I Paid for Spark Chart

Used Monthly for 2+ years
Reviewed on 2019/06/04
Review Source: Capterra

Very positive. The end user experience looks great and functions smoothly. The reports save us time on compiling stats and gives us insights. The learning curve isn't real steep but once the customs and design approach are understood it became a simple to use and powerful ally to our survey work.

Pros

Spark Chart's flexibility and features handles our diverse needs. We're a business strategy consulting firm so I need to survey clients workforces from time to time. We've also used it to set up a proprietary tool I designed to assess Fluidity within a company across the company, teams, or departments.

Cons

The learning curve is not as intuitive at first, but over the last couple of years the development team has managed to both add more feature and simplify the end user experience.

Response from Spark Chart

Thanks for your feedback Kevin. We are continuing to work on more features and looking to make them as easy to use as possible.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Abe C.

Everything You Need In An Enterprise Review Tool

Used Other for 1+ year
Reviewed on 2019/06/07
Review Source: Capterra

My company builds highly customized software for midsize companies, and our software gets used on average by 80-100 people in each company. We had no way of getting feedback after each deployment especially on what users thought of our software features and UX. This all changed after I discovered SparkChart. I can now send surveys to management teams and employees of each one of our customers and gain invaluable feedback.

Pros

The advanced branching logic and user management makes using this tool a breeze. I also love that I can start from a template and customize as I go. SparkChart has become a regular part of my business flow. Not to mention that the support team is top notch.

Cons

The tool can probably take into consideration more custom branding options for its enterprise users. I also had some issues getting my emails to show that they are being sent from my own company v.s. from SparkChart, but eventually got that issue resolved.

Response from Spark Chart

Thanks very much Abe. We really appreciate your feedback and review. We are listening to your suggestions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jacob T.

Excellent Survey Software

Used Monthly for 1+ year
Reviewed on 2019/05/03
Review Source: Capterra

I use it to do surveys for my clients. But you can use it in any case where you want to ask a person or more people about their opinion.

This software is excellent - and the support is far better that anything I ever have experienced. If there is silence - they are improving the product.

Just do it - you wont regret.

Pros

The incredible nice layout both when it comes the backend where you "live" and the graphics you are supposed to present to your audience. Super. Close to my reference in nordic design / japaneese design.

The easy way to share links - both to join / invitate / and see the results.

And up til today - I havent found any important bugs.

It actually works.

Are you doing surveys in english speaking countries - then you have acces to a library of well thought out templates, wich covers alot of common situations.

Cons

There is some kind of a learning curve - as there are with any new tool. It has improved a lot from spring 2019, and I think it is really easy to wrap your head around now.

I have other survey tools that I up until today simply dont use because I cant figure out where to start or where to end. They looks fancy but are hard to get to deliver.

Response from Spark Chart

Jacob, thanks for your very encouraging and positive feedback. We really appreciate your comments. We have some more new features coming in the next week or so. Thanks again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Spark Chart Pricing

Starting from
US$40,00/month
Pricing options
Free Trial
Subscription
Value for money

Annual Plan:
300 $ per annum for a fully featured Account
480 $ per annum for a Consultant/Enterprise Plan

Monthly Plan:
40 $ per month for a fully featured Account
50 $ per month for a Consultant/Enterprise Plan

Spark Chart Features

  • Customizable Branding
  • Customizable Templates

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Spark Chart

Key features of Spark Chart

  • 360 Degree Feedback
  • Benchmarking
  • Complaint Monitoring
  • Custom Survey URLs
  • Customizable Questions
  • Customizable Templates
  • Email Marketing
  • Feedback Collection
  • Feedback Management
  • Group Summary Report
  • Multi-Channel Distribution
  • Performance Management
  • Question Library
  • Rater Selection
  • Self Service Portal
  • Survey Management

Benefits

Design & create any type of survey!
Customize & deploy surveys quickly!
Dig deep & analyze with ease!
Create & share beautiful reports. Instantly!
Get expert support & advice, 24 hours a day and 7 days a week!

Spark Chart FAQs

Below are some frequently asked questions for Spark Chart.

Q. What type of pricing plans does Spark Chart offer?

Spark Chart offers the following pricing plans:

Starting from: US$40,00/month

Pricing model: Subscription

Free Trial: Available

Annual Plan:
300 $ per annum for a fully featured Account
480 $ per annum for a Consultant/Enterprise Plan

Monthly Plan:
40 $ per month for a fully featured Account
50 $ per month for a Consultant/Enterprise Plan

Q. What are the main features of Spark Chart?

Spark Chart offers the following features:

  • 360 Degree Feedback
  • Benchmarking
  • Complaint Monitoring
  • Custom Survey URLs
  • Customizable Questions
  • Customizable Templates
  • Email Marketing
  • Feedback Collection
  • Feedback Management
  • Group Summary Report
  • Multi-Channel Distribution
  • Performance Management
  • Question Library
  • Rater Selection
  • Self Service Portal
  • Survey Management

Q. Who are the typical users of Spark Chart?

Spark Chart has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Spark Chart support?

Spark Chart supports the following languages:

English

Q. What type of pricing plans does Spark Chart offer?

Spark Chart has the following pricing plans:

Subscription

Q. Does Spark Chart support mobile devices?

We do not have any information about what devices Spark Chart supports

Q. What other apps does Spark Chart integrate with?

Spark Chart integrates with the following applications:

Slack, Zapier

Q. What level of support does Spark Chart offer?

Spark Chart offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support