Retail Express
About Retail Express
Retail Express helps thousands of single, multi-store (from 1 to 100+) and enterprise retailers across Australia and New Zealand do and sell more. Retail Express integrates deeper than others, giving you more functionality, features & omnichannel capabilities out-of-the-box, without the fancy price tag of ERP solutions.
Retail Express makes scaling (and future-proofing) your business easy. Made by retailers for retailers, we understand what you need to make your business grow — and adapt. Using our smart, agile tools and integrations, you'll gain real-time visibility over all stores and channels.
Enjoy making informed business decisions to prevent losses, drive revenue and increase profit margins with powerful POS reporting software and analytics tools. With up-to-date data, staying on top of your business becomes a lot easier.
Streamline compact operations and automate processes to provide exceptional in-store and online customer experiences — and minimise expenses and labour time.
Our expert team designed Retail Express to deliver the omnichannel capabilities you and your customers demand. And as cloud-based software, you can enjoy 99.9% uptime.
Access data or make sales from any device, whether online, in-store at the POS or on the shop floor using a mobile device. If there’s no Internet, you can keep selling via our offline POS mode. Once you’re back online, all data will be immediately synced.
Retail Express integrates with popular eCommerce, inventory, fulfilment, accounting and marketing platforms, so you can get up and running sooner, using the tools you love to use.
Enterprise-level retailers can benefit from running operations from one platform without the clunkiness, complexity, or cost associated with other ERP solutions. Sync with your favourite ERPs or cut overheads with reliable and secure back-office software built right into Retail Express.
UNPARALLELED SUPPORT
We believe the support you get is as important as the software itself. Retail Express has a team of Australian-based retail experts on hand to give you unparalleled support in the following areas:
• A: Guided implementation and on-demand training by a personal Success Manager
• B: Ongoing support by an Australian-based support team ready to take your call in < 60 seconds (in usual business hours)
Key benefits of Retail Express
1. Grow your real business from day one – with dedicated support, omnichannel eCommerce and marketplace integrations and easy-to-follow inventory and hardware setups.
2. Advanced omnichannel features – allow you to deeper integrate multi-stores with your online shop and leverage smart algorithms to fulfil orders from the nearest store. Combine online and in-store analytics to make better data-led decisions. Offer live stock levels in-store, Click & Collect and decentralised fulfilment to give shoppers the customer experience they now demand.
3. Simplify even the most complex inventory, fulfilment and supply chain operations – with automated stock replenishment and automated store stock transfers. Offer multiple fulfilment options (pleasing customers and saving time and delivery costs), enjoy complete supply chain visibility and a centralised, real-time view of your business.
4. Fulfil orders faster by streamlining complicated back-office processes – easily view all outstanding orders from all channels, dispatch orders in parts and arrange pickup or home delivery. Directly integrate all operations from your 3PL partners and distribute products to customers with almost no handling or storage time.
5. Enable omnichannel endless aisles to maximise sales and customer choice – leverage all your physical stores’ stock online to avoid lost sales, easily source stock from other stores and warehouses and fulfil orders directly off inbound POs.
6. The world’s first cloud-based retail POS software – enjoy 99.9% uptime and one single, centralised cloud database syncing all data in-store and online. Quickly add new sales channels and easily integrate your favourite business software and apps. Say goodbye to software updates, outages, repairs and costly on-premise servers in each outlet.
7. Quickly access real-time data and view detailed reports – from every store and channel to make informed, actionable business decisions based on one single source of truth.
8. Give your in-store staff more tools and visibility – right at the POS so they can sell more and offer a better customer experience.
9. Personalise your customer communications and maximise your customer lifetime value – with detailed customer profiles and marketing campaigns. Send campaigns straight from your system, giving customers more of what they want, less of what they don’t — and increase your chance of more sales.
10. Create loyalty programmes and promotions that are profitable – get advanced features like minimum redemption spend thresholds, points expiry dates and bonus multipliers. Offer flexible, tiered loyalty programs and offers for different customer groups. Encourage repeat sales by setting special prices and exclusive promos — and have the ability to exclude certain products or brands from special offers as required.
11. Get real, dedicated help from knowledgeable Australian-based retail experts with calls answered in < 60 seconds and a 24/7 online help portal. Retail Express personalised support and ongoing help are renowned — and what sets us apart.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Retail Express Implementation for a Small Multi Sectioned Retail Business
Reviewed on 2020/05/19
The Overall Experience has been great very easy to transition . The On-boarding Program for...
The Overall Experience has been great very easy to transition . The On-boarding Program for Training was Great and the Access to Resources Fantastic. The Implementation Manager and other Points of Contact were all great to deal with.
Pros
Modern Cloud based system that has all the Reporting Requirements needed but all the Functionality of a Modern System in a Age of Technology Advancement . It seems as though it has been designed for this Purpose not the " that's something we are going to develop in the Future attitude" that other Systems seem to have.
Cons
At this stage I believe it is still the Honeymoon Period so just " Training Training Training" to get the Most out what we can Do with Retail Express
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Customer service is horrendous
Reviewed on 2024/05/28
Pros
It allows you to display images of products and you can add upsell products to the POS screen.
Cons
Too many clicks to go through a sale but far more than anything else the customer service is horrendous. We have had an issue with our two outlets generating wildly incorrect inventory stock value figures. It has been looked at by a support rep from Maropost for months now and despite continually being told the developers will look at it soon, we still have no result. This means we do not know what stock value we hold in our retail stores.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Brads Review !
Reviewed on 2024/04/23
It took so long to setup and move from previous system. Retail Express customer support refered us...
It took so long to setup and move from previous system. Retail Express customer support refered us to some outdated videos to try to learn. I ended up paying a 3rd party person to come to teach me how to use it.
Pros
Easy to teach new staff the POS. It looked like it would do the job
Cons
It is terrible at everything thats not POS
Even stock managment is wrong.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Fantastic System for all Retailers, big and small
Reviewed on 2020/06/08
From the initial Sales manager, to the Implementation Manager.... all staff were fantastic,...
From the initial Sales manager, to the Implementation Manager.... all staff were fantastic, enthusiastic and more than capable of handling any questions/issues I had.
Pros
The easy to use system means my staff picked it up quickly.
The detailed Back of House reporting is a managers dream.
Cons
The only thing I've seen missing is an ability to sell an item via weight ($$/per kg), but it's minor. Our previous system never had this either so we're well placed to get around it. Would be great in the future.
Reasons for Choosing Retail Express
MYOB was great..... in the 90's/early 00's. We needed a POS software program that was more up to date with the current technology we use. It's allowed us to have a second register again without much effort at all.Reasons for Switching to Retail Express
1. Staff all have retail experience.2. Your [SENSITIVE CONTENT HIDDEN] has extensive retail history.3. Easy to use program with heaps of features.- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great POS Cloud System
Reviewed on 2019/04/11
Excellent service, quick responses to queries, very helpful support. Updates are provided via...
Excellent service, quick responses to queries, very helpful support. Updates are provided via overnight uploads done automatically with no downtime to your system. New update information is provided in detail via email. They respond well to customer suggestions and are constantly improving the system.
Pros
The implementation of this software is fantastic. A team of experts is available to help you transfer your database of stock, suppliers and customers with ease. Retail Express has a comprehensive knowledge database including video tutorials and instructions which all staff can access. The software is friendly, easy to use and navigate with email and internet integration.
Cons
Special customer orders are tricky to handle. We are yet to understand how to order/manage customer orders and are currently doing this through the lay by option which is difficult unless you have one staff member managing this are (IE: you can over order stock). Back orders are a little cumbersome but can be adapted to suit your business needs. Overall though the positives of this system outweigh the small negatives.
Retail Express FAQs
Below are some frequently asked questions for Retail Express.Q. What type of pricing plans does Retail Express offer?
Retail Express offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Monthly fees start from as low as $129/mo per store (plus setup). Various pricing plans are available to best suit your cash flow and instant tax deduction goals. Contact Retail Express for detailed pricing information.
Q. Who are the typical users of Retail Express?
Retail Express has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Retail Express support?
Retail Express supports the following languages:
English
Q. Does Retail Express support mobile devices?
Retail Express supports the following devices:
Q. What other apps does Retail Express integrate with?
Retail Express integrates with the following applications:
ActiveCampaign, Adobe Commerce, Afterpay, BigCommerce, Fiserv, Kepler, MARKETPLACER, MYOB Acumatica, MYOB Business, Mailchimp, NetSuite, Phocas Software, RAMP Garage Management Software, Riot, Shippit, Shopify, StarShip, Style Arcade, Tanda, WooCommerce, Xero, foundU
Q. What level of support does Retail Express offer?
Retail Express offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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