About Simplesat

Simplesat is a cloud-based customer satisfaction survey solution which lets users setup one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email.

Simplesat lets users setup one-click CSAT surveys to capture customer feedback through ConnectWise, Autotask, Zendesk and other helpdesks and professional services automation (PSA) systems. Customer loyalty can also be measured through quarterly NPS surveys, with users able to sync or import customers from ConnectWise, Autotask, Intercom, Infusionsoft, and other sources.

Simplesat’s dashboard provides users with insight into survey responses, and enables the identification of problem areas and bright spots. Positive testimonials can be published to users’ websites with the real-time feedback widget. Different follow up and ‘thank you’ page content can be displayed to customers based on their responses, and users can choose to receive email notifications for specific ratings or comments.

Pricing starting from:

US$49,00/month

  • Free Trial
  • Subscription
View Pricing Plans

Devices

Business size

S M L

Markets

Australia, Canada, United States

Supported Languages

English

Pricing starting from:

US$49,00/month

  • Free Trial
  • Subscription
View Pricing Plans

Images

Simplesat lets users track their customer satisfaction ratings over time
Positive feedback can be published to websites through the testimonials widget
One-click CSAT surveys can be embedded in helpdesks
Quarterly NPS surveys can be sent out to customers via email
View 5 more
Simplesat video
Simplesat screenshot: Simplesat lets users track their customer satisfaction ratings over time Simplesat screenshot: Positive feedback can be published to websites through the testimonials widget Simplesat screenshot: One-click CSAT surveys can be embedded in helpdesks Simplesat screenshot: Quarterly NPS surveys can be sent out to customers via email

Features

Total features of Simplesat: 32

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Anonymous Feedback
  • Complaint Monitoring
  • Customizable Forms
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Email Management
  • Feedback Management
  • Forms Management
  • Mailing List Management
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • Negative Feedback Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Reporting/Analytics
  • Search/Filter
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Fields
  • Third Party Integrations
  • Website Integration
  • Widgets

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Reviews

Overall rating

4,8 /5
(59)
Value for Money
4,8/5
Features
4,5/5
Ease of Use
4,9/5
Customer Support
4,9/5

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Showing 5 reviews of 59
Steven B.
Overall rating
  • Industry: Telecommunications
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic for providing real-time feedback from customers

Reviewed on 2019/03/15

It has allowed us to get feedback on a micro scale and identify specific clients who need more...

It has allowed us to get feedback on a micro scale and identify specific clients who need more attention but also macro trends that have allowed us to course-correct quickly to keep up with changing trends.

Pros

Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none!

Cons

I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints.

Response from Simplesat

Hey Steven! Thank you for this feedback! It might be a little too late for this response, but I want to share with you that we've released several reporting features that can provide you more insights. You can also download these reports into PDF or CSV. Let us know if you have any questions and if there are other reporting features that you'd like to see. We're all ears!

Jay K.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Works as described and better!

Reviewed on 2019/03/19

Pros

It gives us the opportunity to get QUICK, honest feedback from our users. We have the ability to schedule to whom, when and what trigger responses they go out to. The ease of setting it up useful and the recorded info we get allows us to focus not only on areas of improvements, but do what we did right the first time, better the next go round.

Cons

Every once in a while I will get an "anonymous" survey.

Response from Simplesat

Hey Jay! Thank you so much for this feedback! We're constantly enhancing our anti-spam system to make sure we get those filtered before it gets into your account. We've released a newer version of the anti-spam system last quarter to mitigate this issue. If you're embedding the survey in your email signature, check out this blog post that we wrote on how to prevent anonymous responses: https://www.simplesat.io/everything-you-need-to-know-about-adding-one-click-customer-surveys-to-your-email-signatures/

Joshua G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Other for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Has potential however not a mature product yet

Reviewed on 2019/03/13

I think this product has the potential to be a great poduct however at the moment it still has some...

I think this product has the potential to be a great poduct however at the moment it still has some development to go before I would consider moving from our incumbent solution.

Pros

I like the website widget for sharing feedback publically. The integration of NPS surveys alongside ticket surveys is great.

Cons

The dashboarding is not developed enough for me yet. Other products are more conducive to a single dashboard you'd want to put up on a wall screen to display feedback with relevent information and filters.

Response from Simplesat

Hey Joshua! Thank you for this candid feedback! This is definitely on our radar. We're still looking for the best approach on how to implement this through the front-ent. We'll keep you posted on any progress we have on this feature. Please continue to send us your feature suggestions, or you can also submit and keep track of our progress in our product roadmap:https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration

Stephen M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent value, above-and-beyond customer service

Reviewed on 2019/03/20

There are quite a few products in this space and we evaluated a bunch before settling on Simplesat....

There are quite a few products in this space and we evaluated a bunch before settling on Simplesat. We haven't been disappointed! We're getting extremely helpful feedback from clients that then drives our training and operational processes.

Pros

Simplesat's support has been phenomenal. There have been a number of times where I've had a question, feature suggestion, or beta request and they've gone above and beyond to provide instructions and help us design custom surveys. In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing.

Cons

There are a couple of features I would still like to have (like a documented API and better reporting tools), but they're getting there.

Response from Pronto Holdings

Hey Stephen, thank you so much for this feedback.

Noted about the API and reporting tools. On the roadmap!

Please keep the great feedback coming.

Samuel S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quality Product and Value

Reviewed on 2019/03/12

Really good product and I would recommend.

Really good product and I would recommend.

Pros

It offers a visually appealing and professional way for us to collect customer satisfaction and promoter scores from our clients that they actually respond to because its so simple.

Cons

The product is still in earlier development stages, so there is potentially more functionality which you could get out of it and deeper integration too

Response from Simplesat

Hey Samuel! Thank you for this candid feedback! We've added several integration functionalities over the past few months, but we'd love to hear any insights you can provide to improve our product. You can drop us a message at [email protected] or submit these feature ideas in our product development roadmap: https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration/submit-idea. Thanks again and really look forward to learning from you.

Showing 5 reviews of 59 Read all reviews

Simplesat FAQs

Below are some frequently asked questions for Simplesat.

Simplesat offers the following pricing plans:

  • Starting from: US$49,00/month
  • Pricing model: Subscription
  • Free Trial: Available

$49/month, all-inclusive pricing - unlimited customers, users, surveys, and feedback.

We do not have any information about Simplesat features

Simplesat has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Simplesat supports the following languages:

English

Simplesat supports the following devices:

Simplesat integrates with the following applications:

Autotask PSA, Dropbox Business, Intercom, Keap, Zapier, Zendesk

Simplesat offers the following support options:

Email/Help Desk, Knowledge Base, Chat

Related categories

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