PointOS

Point your restaurant in the right direction with PointOS.

About PointOS

PointOS was founded by bar and restaurant professionals to provide a cost effective, full-featured and user-friendly restaurant management platform that helps restaurants and bars operate more efficiently and profitably. The PointOS platform provides an all in one point of sale system with features ranging from inventory and labor forecasting, to detailed reports and analytics that help you to make the right decisions for your business.

Pricing starting from:

US$39,00/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$39,00/month

  • Free Version
  • Free Trial
  • Subscription

Images

PointOS Software - Place orders
PointOS Software - The Tabs dashboard for restaurants allows users to check room availability, check on tabs, table times, current spend and more.
PointOS Software - Calculate order tabs
PointOS Software - Order entry central - create orders, modify items, profit generating gestures help you make the most out of order entry.
PointOS Software - Reports and analytics
View 6 more
PointOS video
PointOS Software - Place orders
PointOS Software - The Tabs dashboard for restaurants allows users to check room availability, check on tabs, table times, current spend and more.
PointOS Software - Calculate order tabs
PointOS Software - Order entry central - create orders, modify items, profit generating gestures help you make the most out of order entry.
PointOS Software - Reports and analytics

Features

Total features of PointOS: 49

  • Accounting
  • Accounting Integration
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cash Transactions
  • Contactless NFC
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Data Security
  • Delivery Management
  • Discount Management
  • Electronic Signature
  • Employee Management
  • Gift Card Management
  • In-Person Payments
  • Inventory Control
  • Inventory Management
  • Kitchen / Menu Management
  • Loyalty Program
  • Mobile Access
  • Mobile Card Reader
  • Mobile Payments
  • Multi-Location
  • Online Ordering
  • Online Payments
  • Order Management
  • Ordering Automation
  • PCI Compliance
  • Payment Processing
  • Payment Processing Services Integration
  • Point of Sale (POS)
  • Promotions Management
  • QuickBooks Integration
  • Receipt Management
  • Reporting/Analytics
  • Restaurant POS
  • Returns Management
  • Sales Reports
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Table Management
  • Time Clock
  • Tips Management

Alternatives

Rezku POS

4,5
#1 Alternative to PointOS
Rezku POS is an iPad point-of-sale system for bars & restaurants with features for tableside ordering, advanced menus,...

Square Point of Sale

4,7
#2 Alternative to PointOS
Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital...

H&L POS

5
#3 Alternative to PointOS
A complete suite of integrated hospitality POS systems.

Dessert POS

5
#4 Alternative to PointOS
DESSERT point of sale gives you reliable and easy-to-use tools that will help you be more efficient and run your...

Reviews

Overall rating

3,6 /5
(54)
Value for Money
3,5/5
Features
3,2/5
Ease of Use
3,8/5
Customer Support
3,4/5

Already have PointOS?

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Showing 5 reviews of 54
Frank D.
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome

Reviewed on 2018/11/27

Never had a problem

Never had a problem

Pros

So easy and understanding. Great valley with the money your spending. I’m so glad i end up with this awesome system

Cons

Sometimes it blocks and i need to restart the pc

Response from PointOS

Frank,

We are so happy that you are pleased with your PointOS point of sale system.

We are always aiming to provide the best value at an affordable price.

While we sell the software as just a license that you can place on any windows device, we do not provide support should something go wrong with your device. PointOS does offer new modern sleek hardware options from Elos with parts and labor warrantees and can replace your device next day.

Katie R.
Overall rating
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Works well for my bar

Reviewed on 2018/07/23

Overall I haven’t had any major issues. It does run slow at times but that’s probably related to...

Overall I haven’t had any major issues. It does run slow at times but that’s probably related to the internet not the system. I’ve been using the system for nearly three years. I started with one station and recently bought two more. It is nice that there are no monthly fees.
Overall, I would recommend PointOS.

Pros

I like the set up of the software. I have three stations in my bar and they are all linked so you can add items to a tab from any station. The system is easy to use, based on my experience and that of my staff. Several of my staff report that PointOS is much easier to use than other software they’ve used at other bars. The item menu can be easily customized and alphabetized. I like that you can add recipes so if someone isn’t sure exactly what’s in a drink they can click on the recipe and see it at the station. It calculates cost per ounce when you add items to the inventory so figuring prices is easy.
The sales reports are quick and easy so it’s simple to pull reports to figure tax each month. There are also employee reports and each employee clocks in so hours are very easy to figure as are tips collected.

Cons

It would be nice if there were more item tabs. We sell a high volume of alcohol and mixed drinks and we don’t have room to put all of it on its own tab. Another thing that would be nice, but really not a big deal, is if there were more icons to make the item tabs easier to find. There are some icons, for instance the more popular beers have an icon so it’s easy to recognize. For items with no icon, you have to type it in. You can highlight the items by color which is helpful.
It is cumbersome to add everything in but I suppose every system is that way.

Response from PointOS

HI Katie,

Thank you for the feedback.

Our Support Team has troubleshooting steps to help improve performance and will assist as the best of their abilities to make sure when multiple terminals are in use that the communication between devices is not impeded by improperly setup firewalls and antivirus, but are limited in the abilities to assist with hardware that has not been purchased or maintained by PointOS.

Scott T.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

PointOS is solid but could be better

Reviewed on 2018/07/18

There have been a couple of issues that I have addressed with the company with no resolution....

There have been a couple of issues that I have addressed with the company with no resolution. Truthfully it could be more but I dont recall, as we have been running the system for a couple years and I found work arounds. One of which I turned off printing sales tax on the receipt (as we include it in the price of the drink) and it still printed it on there. Another issue is different reports from the same day dont equal each other i.e. server sales reports vs a detailed daily report. As mentioned above the remote reporting software called mypointosconnect has been down many times for multiple days. When contacting customer service wait times typically run less than 15 minutes sometimes less than 2. Its not horrible software but its showing signs of age while other offerings add nice new features, PointOS has a built in jukebox that I've never ever used. I use streaming services for music in the establishment and have since a hard drive with 15k songs crashed during a busy night. If you looking for cutting edge features, you'll be better suited looking elsewhere but if you want something that works day in and day out with limited frills this might be your software. There update might fix some of my gripes, I'll find out the first week of August if they meet their deadline.

Pros

I like the fact in a tablet world, that I could install the software on a Windows PC. You actually own the software and the service contract is reasonably priced compared to others. By switching to PointOS, the processor they required for direct integration has been great and has saved us a bundle.

Cons

While it's nice to own the software and run it on a Windows box but Windows 7 is getting harder and harder to find. While the software worked flawlessly for the first year it has become sluggish and there have been numerous remote reporting outages as of late. They have been promising a brand new version for over two years and they finally have picked a launch date. The software looks dated and you have to run the system at a very low resolution to function properly. Lastly, automatically added charges or discounts are a percentage. If you want a happy hour price you have to set a happy hour price for every item.

Response from PointOS

Hi Scott,

Thank you for taking time to leave feedback.

PointOS has an all new user experience with the reliability of PointOS Professional with new features being added regularly. The new PointOS also has a dedicated development team that has provided expedited trouble responses for both software and some hardware issues.

PointOS has an excellent track record for adding new features requested by customers. We value all our customers feedback and our team is always looking for new ways to make PointOS better.

Verified Reviewer
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

50/50

Reviewed on 2018/07/17

Software is straightforward as long as the new updates don't screw any thing up. The great thing...

Software is straightforward as long as the new updates don't screw any thing up. The great thing this company has going for it is the technical support department. Customer service experiences were terrible.

Pros

Software is easy to use and technical support is always friendly and available 24/7.

Cons

Customer service is completely lacking on this product. Purchased the remote desktop feature and it never did work on any device. iOS, Andriod or PC. This was a license for an extended time period. PointOS would not return any calls on this for weeks. When I was finally able to get ahold of somebody, Point OS refused to technically resolve the issue, or offer any refund, pro-rated or otherwise.

Response from PointOS

HI There,

Thank for taking the time to leave your valued feedback.

The PointOS Software (Pro and PointOS) are Windows? 7 or higher compatible. We are excited to say that our newest software that will be coming out soon will also support Android and iOS.

In addition our new customer success representatives are available 24 hrs 7 days a week 365 days a year to help assist with any questions.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good system

Reviewed on 2018/11/20

Overall a solid purchase, good value.

Overall a solid purchase, good value.

Pros

One time purchase. Great hardware options available, but will run on any windows PC. Touch screen is best, but not required.

Cons

Split tenders seem to generate problems. it will go ahead and print the kitchen ticket before getting full payment.

Response from PointOS

We are pleased to hear you are happy with the PointOS point of sale software and the value of its offerings for our competitive pricing.

With the launch of the PointOS XE we offer new split check features which should help address your concerns.

Showing 5 reviews of 54 Read all reviews

PointOS FAQs

Below are some frequently asked questions for PointOS.

PointOS offers the following pricing plans:

  • Starting from: US$39,00/month
  • Pricing model: Subscription
  • Free Trial: Available

$39 - Per user/Per Month

PointOS has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

PointOS supports the following languages:

English

PointOS supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations PointOS has

PointOS offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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