OnCall Health
About OnCall Health
Qualifacts OnCall Virtual Care offers everything you need to deliver the modern experience your clients expect, while fostering better outcomes. From client intake to communication and content assignment between sessions, our end-to-end virtual care solution improves how you engage with your clients whenever you aren’t in person—all while reducing manual work required by your staff.
Features include:
Functionality on any device including desktops, tablets, and mobile devices via the native apps for Android and iOS. Secure (HIPAA, PIPEDA, GDPR compliant) one-to-one and group video conferencing and instant messaging. Automatic reminders, online workflows for patient intake, appointment booking, and medical file sharing, custom web-based consent forms, payment processing, and analytics dashboard.
Key benefits of OnCall Health
Video Appointments:
- E2E 256 bit encryption with local servers in both Canada and the US. PIPEDA and HIPAA compliant.
- Conduct 1-1 or group sessions with up to 15 participants
- Built on OnCall’s own Secure Video Client software that delivers superior video quality for users with low bandwidth/weak internet connection than other services that are built on WebRTC.
- Available on any laptop, tablet, or mobile phone.
- Works on any operating system (iOS, Android, and Windows).
- Works on any internet browser (Google Chrome, Safari, Internet Explorer).
24/7 Technical Support is bi-ligual and can be branded for white label clients.
White label platform includes custom domains as well as publication ownership of web and mobile apps.
Divisions let you establish clear functional divisions based on geography, clinic, or function for your organization within OnCall.
Appointment Booking:
Provider Triggered Booking:
- Invite clients to in person, phone, or video appointments. Choose to set recurring appointments or set a fee for your service in your currency of choice.
- Attach custom intake forms to appointment invitations for clients to complete beforehand. Get notified and access results when available.
- Upload files to an appointment for yourself or your patient.
Patient Triggered Booking:
- Set your appointment availability (day and time) and associated fee (if applicable), and let clients automatically book in person, phone, or video appointments on your calendar through a custom booking page.
- Booking pages let patients select an appointment type (in-person, phone, instant messaging or video) and duration, as well as the type of service needed and desired location. The booking page will then generate a list of providers that meet the specifications of the patient, who can then choose a provider to book an appointment with based on their availability.
- Choose to auto-assign providers to clients with certain appointment specifications.
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Reviews
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- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best support for practice organization
Reviewed on 2019/06/20
Pros
The forms. They help you set them up. Incredibly helpful!
Cons
The booking page. The appointments seem too many options.
Response from Qualifacts
Thank you for sharing your feedback and kind words for our support team! If you need any assistance navigating the booking page, our support team would be available to assist you!
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great customer support!
Reviewed on 2022/06/17
My overall experience with Oncall Health was great. We worked closely with Simone and Brandon who...
My overall experience with Oncall Health was great. We worked closely with Simone and Brandon who were both easy to work with and super responsive!
Pros
The best thing about using Oncall Health as our EHR system for private practice was by far their customer service. They are responsive and listen to feedback to improve user experience!
Cons
A few minor things about this software that has room for improvement. Again, these are minor little things that would just add convenience to administrators and providers.
1.) Populated notes to include diagnosis, therapist credentials and the option for an electronic signature ( I believe this is in the works)
2.) The appointment ID listed within the "notes" section of a client's roster contact so that you don't have to go back to the appointment page to cross reference.
3.) Real time calendar usage for providers using multiple calendars for appointments
4.) Option to "archive" roster contacts instead of deleting them. Or a way to differentiating current/past clients would be super helpful. We labeled them within the client name to help stay organized
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Not user friendly
Reviewed on 2019/12/02
I will be going off on extended sick leave in January, and while I will not be able to physically...
I will be going off on extended sick leave in January, and while I will not be able to physically go to the office, I would like to be able to stay connected with my clients using video services. I would also like to extend my practice beyond my geographical borders, by providing distance services for clients who live outside my city. I would suggest adding more tabs, and enabling the site for users so that it is easier to navigate. For example, I would like to upload my own forms into the directory to make it easier to use - how would I do that? A tutorial to remind users of how to connect clients to the service would also be useful.
Pros
I like the concept of this software - being able to work with clients remotely, especially in bad weather, or if I am away from the office for an extended time, I can still see clients.
Cons
I find this software to be not user friendly at all. To schedule a new appointment I have to click on "messages". Even after appointments have been scheduled, they don't show up on my roster. Clients don't know how to get connected to the video messaging features. There are no tabs, drop-down menus, or even a quick access help button. All of the product features that are touted in the monthly updates are absent from my screen. It has been so long since I tried to use the software, that I can't remember how to connect to video messaging - and I don't want to make this more stressful for my clients. This is why I haven't bothered to use it.
Response from Qualifacts
Hello Julie,
We greatly appreciate you taking the time to review our product!
It seems like there may be some confusion regarding how to use the software based on your review above, and we would be more than happy to connect with you and clarify. A member of our team will reach out to you to discuss your account to ensure the steps for booking and participating in an appointment are clear.
The monthly feature updates are features that are being added to our platform, many of which require the intervention of your Customer Success Manager to activate. They will not, unless otherwise specified, immediately be visible in your account.
If you need support in the future, there is also a drop down menu in the top right hand corner of your account where you can get in contact directly with our customer support team. You can find this under your name in your account and clicking on the menu option called 'Questions? Contact support'.
Thank you!
- OnCall Health Support Team
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Review
Reviewed on 2019/10/21
Great tech support. Poor testing and quality control. I would be happier if I was able to customize...
Great tech support. Poor testing and quality control. I would be happier if I was able to customize more of the system as some features don't apply to my network and are confusing. (i.e complete button in texting). I am often told these features can't be modified. As my company grows we need more customization to our volume and size of therapist network.
Pros
Tech support with the rep has been a pleasurable experience and she has been prompt and efficient. We value her support. Over the years the look of the software has become more professional and UI and has improved.
Cons
My concern is the UX. Clients and therapists often have difficulty as OCH tech quality control needs to be improved. New features or customization need to be tested rigorously. I have found errors in tagging and matching provinces and therapists to our three services. I shouldn't be auditing the system regularly to look for mismatch. This has impacted our relationship with our therapists and our contracts.
Response from Qualifacts
Hi Greg, thank you for sharing your review with us and valuing the technical support that our team provides! We are sorry that bugs in our features have impacted your relationship with providers, and we understand your needs for customization as your company grows. We really appreciate your patience as we do continue to improve and update our platform! Thank you for choosing OnCall!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Incredible customer service
Reviewed on 2019/09/30
I researched quite a bit and compared practice management programs while starting up my private...
I researched quite a bit and compared practice management programs while starting up my private practice. OnCall Health was my top choice for its professionalism, security (servers based in Canada, using Stripe for payments), features, and outstanding customer service. From first contact, I had the opportunity to talk to an actual person about package options, pricing, and user functions. OnCall team members guided me through how to use each feature and helped me figure out what would be the best features based on my needs. Since signing up as a customer, I have been connected with a rep to help me with any and all questions (and I have had a LOT as a new sole proprietor!). OnCall Health is ahead of the curve for its customer service and human contact. I don't feel like "just" a user: I feel like a valued customer. Thank you, OnCall Health!
Pros
The customer service makes using the software a user friendly experience. It takes a bit of getting used to, but it's easy to use pretty quickly. In addition, I love the security features (Canadian servers) and that it uses Stripe to process payments.
Cons
It's pricier than other programs, but it has a unique, integrated and secure online/video counselling feature. I don't use that currently but if I do in the future, I know it may be extra cost.
Response from Qualifacts
Hi Ashley, thank you for sharing such an incredible review! We are so thrilled to hear that our customer success team was able to help tailor the features to your practice and met your expectations! Our customers are our priority and we believe in always providing the best experience for all our users. Thank you for choosing OnCall, and we appreciate your valuable feedback!
OnCall Health FAQs
Below are some frequently asked questions for OnCall Health.Q. What type of pricing plans does OnCall Health offer?
OnCall Health offers the following pricing plans:
- Starting from: US$100.00/year
- Pricing model: Subscription
- Free Trial: Not Available
With OnCall, behavioral health companies can scale virtual care operations to grow revenue with tools that increase efficiency and engage patients in new ways. Growth, Enterprise, and Custom Packages available, with support packages that suit your company's unique needs.
Q. Who are the typical users of OnCall Health?
OnCall Health has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does OnCall Health support?
OnCall Health supports the following languages:
English, French
Q. Does OnCall Health support mobile devices?
OnCall Health supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does OnCall Health integrate with?
OnCall Health integrates with the following applications:
Qualifacts CareLogic, Qualifacts Credible
Q. What level of support does OnCall Health offer?
OnCall Health offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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