ExecVision is a cloud-based call intelligence and conversation coaching solution designed for sales, support, and customer success teams. The platform transcribes and analyzes calls, identifies coachable moments, provides best practice coaching libraries, and enables the tracking of agent development over time.
ExecVision automatically transcribes and analyzes conversations in customer-facing calls, letting users query call data by call stage, sentiment, and keywords. Coachable moments are flagged by the AI-based platform for managers to follow up on, and to provide insight into the causes of call outcomes.
With ExecVision, users can build best practice coaching and onboarding libraries to train their agents. Agents can request feedback on their calls, and managers can leave in-call comments to provide feedback within context. ExecVision’s reporting features let users track agent performance and development over time.
Great for call coaching. Coaches can give feedback asynchronously, which is great if they have tons of people to give feedback too.
Super useful for getting coaching feedback, sharing calls with the team, etc. I LOVE the feature that allows you to search for certain words in the call really helps eliminate 'filler' words from your sales calls.
The search functionality could be stronger. Sometimes the software doesn't recognize two different voices on the call.
Thank you so much for taking the time to give us feedback! We¿re so happy to hear that you are getting value from ExecVision. Above all else, we appreciate your constructive feedback around our software.
In terms of our transcription features, including talk-time ratios, we see improvements every day with our AI and machine learning initiatives. If both voices on the conversation are similar, or if there is significant background noise, the software can have a difficult time differentiating the callers.
The advanced search option should help you with filtering calls. Simply click `Advanced Search¿ next to the search bar at the top of the page. This will bring up various search filters on the left to help you find the calls you¿re looking for. Here¿s a help article on the topic < https://knowledge.execvision.io/hc/en-us/articles/225945327-Advanced-Search-Filters->
If you ever have any questions, comments, or suggestions, email [email protected]
The tech, sales and support teams are amazing. They are genuinely nice people who love what they do. This passion directly reflects on the quality of the product. The quality of the product and the support is phenomenal, and I cannot emphasize that enough.
It puts all the calls in one place which makes it easy for both the worker and the employee to review and coach on calls, The EV platform has a ton of features which directly result in productivity. Best of all the setup process is very easy, and the long term benefit you gain out of the platform is definitely worth what you would pay for the service.
Over all it improves the productivity of the team.
In my opinion, this product is first a behavioural coaching platform, and which naturally happens to be applicable to sales and so on.
Not many cons that I know of. Most of the features are already at 100% .
It is not a con, but the manager would still need to take out some time to review the calls. So as long as you have a good and proactive employee-employer relationship, and a pumped up team who are constantly looking to learn and deliver, and who have a manager who is equally responsive, then you are in for a real treat.
Able to easily and effortlessly record all calls that are taken inbound and made outbound. Can listen to those calls, review them, make comments on them and share them with people both inside and outside my company.
It easily allows me to pick any call (inbound or outbound) that I made on any day to listen, comment, critique and send to anyone inside or outside of my company to review. We use this on a daily basis to coach our team on phone techniques. It makes our team feel way more comfortable than having management listen in on live calls as they dial!
I am not sure if this is necessarily a big deal, but we wish we were notified every time enhancements were made to the software. Sometimes changes will be made without us knowing what is new or how to use the new features. Again, not a big deal and not something we are going to lose any sleep over. Execvision is well worth it!
Great product to help review calls from our sales development team.
ExecVision is easy to use and provides great collaboration features to help managers and reps discuss the good and bad of every call. The library feature is great so that you can build up a repository of good calls from your team that new reps can listen to during onboarding (and moving forward).
It seems that the integration with Outreach still needs some work. This seemed to break 1-2 times per month, so our calls wouldn't sync to ExecVision for a few days. I would have also liked to see a checkmark option in Outreach (sales software we use to make our calls) that would allow us to mark calls for review during the call. As a result, we'd have to then go back into ExecVision to find the call.
Thanks for your review! We're glad that you're finding value in ExecVision!
Our Tech Team is in the process of optimizing the Outreach Integration to address these exact issues! We've also spoken to the Outreach team about building a "Request Feedback" box in the dialer and they do not support a feature like this at this time.
A work-around would be to flag the calls in ExecVision by clicking the "No Feedback" button on your call card! This will indicate to your manager that you would like them to coach your call.
Feel free to reach out to our Support Team if you have any other questions or comments. Reach us at [email protected] We're always here to help!
It's easy to fall into a rut and be unaware of bad habits you've developed over time that you are using day in and day out. EV allows me to recognize what I'm doing well/wrong and make tweaks to my pitches/call delivery to be more effective.
It's fairly easy to use. Also captures important metrics like how many times I utilize particular words/phrases. I also like how I can see how much I am speaking during the call vs. my prospect. It's fairly easy to share and listen to other people's calls as well, so it's a good way for our firm to create best practices and review with a group.
I think you may have recently changed this but previously you could only upload wav files, making it difficult to convert calls that weren't recorded initially using the software. Not too many complaints from me overall, though, from a functionality and usability stand point.
Contact ExecVision for pricing information.
Below are some frequently asked questions for ExecVision.
ExecVision offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact ExecVision for pricing information.
ExecVision offers the following features:
ExecVision has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
ExecVision supports the following languages:
ExecVision has the following pricing plans:
ExecVision supports the following devices:
Android, iPhone, iPad
ExecVision integrates with the following applications:
Box, Cisco WebEx, ClearSlide, Dropbox, Fuze, GoToMeeting, Google Drive, Microsoft Dynamics CRM, RingCentral, Salesforce Sales Cloud
ExecVision offers the following support options:
Online Support, Phone Support