Web to Print Shop

Hands down, the udraw designer is my favorite. It allows ALL of our customers to have fun designing our scratch offs regardless of their design experience.

It also gives me easy access to create new design templates any time we need to. I feel completely in control of my product. I'm not dependent on the software team to implement new products for me and I don't feel locked in to their system. This allows me to launch new products and features quickly!

I can also tailor the UI exactly to my brand, creating an entirely seamless transition between product pages to designer to checkout.

There were a few conflicts with one of our existing Wordpress plugins that made us search for other solutions for that plugin functionality. However, this is to be expected with any Wordpress integration and overall the effort was minimal.

W2P SHOP offers us everything we need from a b2b solution. All of our requirements were available and could be done with the system. The biggest advantage is that there is a lot of flexibility with the system which allows us to achieve our desired results. Whether it's offering editable / variable or static products, the inventory management system is very helpful and works really well. Pricing wise, the price metrics feature allows us to display different products with price estimates and can be easily customized. Overall, the flexibility of this system is a huge part of why we chose W2P Shop. We like that it can be customized exactly to fit our needs. The solution provides us with everything we need and allows us to achieve all of our business needs.

The only con is that modifying the layout is a little complex. Customizing the interface for stores uses CSS which is not a skill everyone here has. If it was more visual and allowed users to go to the interface and drag logos instead, it would be much more helpful. There are definitely more positives to the system than negatives.

Our top features are the proofing tool and the online design tool. Because 90% of our work is funneled through the web to print shop, we love the instant online proof feature. We used to have customers upload the wrong files so this feature has been a real big lifesaver for us on many different instances. One thing I really appreciate about the price matrix feature is that it took a step further with the cascading option. I really enjoy that. Also, as an apparel printing shop we love that we can link up to our apparel vendors since we don't do those in house. Now we can give our customers the option to set their stuff up online and utilize the web to print shop as a place to order. The ease of use with the system is great too. Another major pro is that I have access to the developers if something is not working. Web-to-Print Shops’ support is always eager to help us and are fast to fix anything that comes up. I know other companies will charge you every time you need to speak with support but here I can shoot an email and get a response within minutes at no additional cost. I've seen many different systems and by far W2P SHOP’s system has a lot of great features. The system works so well.

There are very few cons with the system. I would say it is not so easy to set up templates but customer support is always available to help us. The new version of uDraw has some bugs which causes us to be behind on some things but I know the developers are working on fixing these issues. I also didn't know the EDM mapping tool would run through their ePOWER - W2P CLOUD solutions and we would have to learn a whole new website for it to integrate into our WordPress. With our old product our EDM mapping tool, Acuzip, was embedded in. We still don't have EDM mapping set up because of the learning curve.

Ever since using w2p Shop, our most profitable orders come through this system. This is because the whole front end has been removed which increases our efficiency and is very profitable for us. Another huge thing is that there are hardly ever system errors or problems with the system. We had orders on our older system, and would get emails once a week about the system going down and problems that were occurring. Web-to-Print Shop on the other hand, is completely reliable and we almost never experience any problems. If we do, support is quick to fix it and is very helpful. Building sites and maintaining them is also easy for the most part and we appreciate that. Our website has never broken in the background. These guys are a great partner.

Overall, we don’t have many cons with the system. Our experience has been very enjoyable there’s just some minor suggestions but nothing that stands out as a red flag. We aren't using everything these guys got. We’d love to dive in deeper to see what else they offer in terms of features and add ons.