SysTrack

Digital experience monitoring solution for IT

4,9 /5 (22 reviews) Write a Review!

SysTrack Overview

What is SysTrack?

SysTrack is a digital experience monitoring solution for IT that gathers and analyzes data on everything which may impact the end-user experience and business productivity. Directly from the workspace, SysTrack captures data such as CPU, RAM, and memory, as well as 10,000+ other data points. All data points are then analyzed by SysTrack and used by IT in various ways to help lower costs and optimize operations, including lowering the amount of help desk tickets, identifying over and under-provisioning, reducing MTTR, and more.

Key benefits of SysTrack include the breadth and depth of data gathered and analyzed, the ability to score the end-user experience, and supporting features designed to automate issue resolution. SysTrack also offers a scalable solution. Examples of SysTrack use cases include continuation user segmentation (personas), need-based procurement, proactive support, SLA transparency, budget rationalization, application license utilization management, desktop transformation, and hardware performance management. SysTrack tools help users map their application landscape, focus their IT resources, monitor and resolve issues, quantify SLA performance, match licensing with actual usage, and more.

SysTrack Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Lakeside for pricing information.


SysTrack Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English, Japanese

Media

The dashboard gives quick insight into persona critical applications data
Filter CPU, memory or network data by persona, role or workstyle
View the dashboard for application virtualization
View trending details and a user experience summary from the dashboard
SysTrack video SysTrack screenshot: The dashboard gives quick insight into persona critical applications data SysTrack screenshot: Filter CPU, memory or network data by persona, role or workstyle SysTrack screenshot: View the dashboard for application virtualization SysTrack screenshot: View trending details and a user experience summary from the dashboard

SysTrack Reviews

SysTrack Reviews

Overall rating
4,9
/
5
Excellent
20

Very good
2

Average
0

Poor
0

Terrible
0

Value for Money
4,9
Features
4,7
Ease of Use
4,7
Customer Support
4,9
100% recommended this app
Patrick E.

Remote monitoring made easy!

Finding performance issues on specific laptop hardware identified that the entire estate was woefully behind on driver, firmware and BIOS updates leaving masses of machine vulnerable to attack.


Jim D.

Lakeside Systrack - Capacity Management Toolset

We used Systrack a lot as a data source to allow for modelling of end user resource costs to plan for and size increases in Citrix infrastructure with an expensive technology partner. It gave us the right data to correctly size the solution and avoid excessive spend. We also use it a lot too isolate the root cause of increases in CPU and memory costs introduced by our business areas. This allows us to govern business usage, get irresponsible end users to change behaviour and find possible sources of technical wastage to allow us to stretch our infrastructure out effectively. i.e. removing extensions to the WMI interface which did nothing useful and reduce CPU by 10% across a large silo. Saved us multiple 100's of users worth of CPU and improved end user experience. We also isolated issues with the underlying virtualisation fabric and got a free upgrade from our infrastructure provider. Good for this sort of vendor dispute.


Luke G.

One of the industries best!


Verified Reviewer

The quantity and quality of data that SysTrack collects has got to be the best I have seen..

Calculating actual user virtual resource requirements for users for a better user experience - Reduction of virtual resource consumption over the course of the year by 80,000 vCPU and 60 Terabytes of memory from 75,000 VDI sessions.
General Troubleshooting of user issues - Troubleshooting causes of user experience and proving that issues sometimes stem from underlying infrastructure.
Identifying unused software - Reducing licencing cost by identifying unused software and removing from users devices.


Stephen T.

SysTrack Review

SysTrack solves the problem of not having enough INSIGHT on your environments. This is made even worse when you have an already overstretched IT ops team. SysTrack allows you to get better insight into what's happening, monitor user experience (which is key!) and allow Ops teams to be proactive and resolve issues quickly before they escalate, which saves an organisation both time and money, improves user experience (and NPS scores) and helps de-risk transformation.


Patrick E.
Industry: Renewables & Environment
Company size: 10 000+ Employees

Remote monitoring made easy!

Used Daily for 6-12 months
Reviewed on 2019/06/11
Review Source: Capterra

Finding performance issues on specific laptop hardware identified that the entire estate was woefully behind on driver, firmware and BIOS updates leaving masses of machine vulnerable to attack.

Pros

Finding out mass problems across a massively widespread estate is simple. Then diving down to individual devices to find the exact problem on them is simple and a huge leap ahead in problem solving.

Cons

Finding specific information is a bit tricky the first time, but that is expected when there is so much information available.

Response from Lakeside Software

Thank you for your review, Patrick!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jim D.
Industry: Telecommunications
Company size: 10 000+ Employees

Lakeside Systrack - Capacity Management Toolset

Used Daily for 2+ years
Reviewed on 2019/06/10
Review Source: Capterra

We used Systrack a lot as a data source to allow for modelling of end user resource costs to plan for and size increases in Citrix infrastructure with an expensive technology partner. It gave us the right data to correctly size the solution and avoid excessive spend. We also use it a lot too isolate the root cause of increases in CPU and memory costs introduced by our business areas. This allows us to govern business usage, get irresponsible end users to change behaviour and find possible sources of technical wastage to allow us to stretch our infrastructure out effectively. i.e. removing extensions to the WMI interface which did nothing useful and reduce CPU by 10% across a large silo. Saved us multiple 100's of users worth of CPU and improved end user experience. We also isolated issues with the underlying virtualisation fabric and got a free upgrade from our infrastructure provider. Good for this sort of vendor dispute.

Pros

It covers a lot of service experience metrics. It has excellent extensions for seeing what end users are doing when web browsing. The process level toolsets are clever and do allow you to look in a fine grained way at what is happening i.e. rewind the clock and see when resource usage changes. The dashboard mechanism is easy to use. The vendor is very responsive to support queries and really helpful. The professional services people in Lakeside are excellent.

Cons

In the version we have the developers removed the capability to export a lot of the graph data. We grumbled because this ruins the toolset a lot. We got a bespoke dashboard from Lakeside which allows us to work around the issue and it's apparently being put back in the newest version. A pain though and a dumb decision. The health metrics are a bit...Opaque. We struggled to really connect many of them to an actual improvable change. Interesting but occasionally the health metrics can produce wasted effort. Use them to maybe set priorities but also use your own technical intuition really.

Response from Lakeside Software

Wonderful use cases. Thanks for sharing and for the review, Jim!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Luke G.
Industry: Information Technology & Services
Company size: 1 001-5 000 Employees

One of the industries best!

Used Weekly for 6-12 months
Reviewed on 2019/06/07
Review Source: Capterra

Pros

• Trends & reporting (CPU, boot time, memory usage, apps, etc). Proper analysis of poor computer performance can be obtained to determine who to be replaced first on replacement programmes, for example. Trends/reporting is also a useful monitoring tool for troubleshooting devices with performance issues.
• Device reporting by models (amount on estate). Whilst its possible to do this via SCCM, Systrack can do this within a few clicks. It will however need a lookup table to convert Lenovo model numbers into readable model names although Systrack have worked with us to ensure these are converted.
• Web history logging for security purposes
• Dependencies – the ability to see the full chain of what the device is connected to & latencies to identify any performance/network issues with particular servers.
• Application discovery – to quickly identify applications installed on the device – similar function in SCCM but its nice to have this all in one place.
• Accurate last login for users on devices, as well as all devices they have logged into. This data is on SCCM but Systrack makes it much easier to pull this data all together.

Cons

There's so much data available and sometimes it's difficult to get exactly what you're after without consulting systrack to assist you... but hands down they have been able to meet pretty much all of our requests to create custom dashboards.
Cost - understandably its an amazing tool but at quite a price tag.
It can be a very proactive tool but this won't suit if the organization if they are not able to make time for using the product.

Response from Lakeside Software

Thank you for your review, Luke!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Banking
Company size: 10 000+ Employees

The quantity and quality of data that SysTrack collects has got to be the best I have seen..

Used Daily for 2+ years
Reviewed on 2019/06/06
Review Source: Capterra

Calculating actual user virtual resource requirements for users for a better user experience - Reduction of virtual resource consumption over the course of the year by 80,000 vCPU and 60 Terabytes of memory from 75,000 VDI sessions.
General Troubleshooting of user issues - Troubleshooting causes of user experience and proving that issues sometimes stem from underlying infrastructure.
Identifying unused software - Reducing licencing cost by identifying unused software and removing from users devices.

Pros

The quantity and quality of data that SysTrack collects has got to be the best I have seen without putting unnecessary strain on local resources. It's strength lies in the ability to turn this data into actionable and easy to read presentable views for users of all levels. The ability to prove the issues that users are facing are not always the fault of the OS or Applications but sit with underlying infrastructure.

Cons

Feature requests are slow to be released.

Response from Lakeside Software

Thank you for your review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stephen T.
Industry: Computer Software
Company size: 5 001-10 000 Employees

SysTrack Review

Used Other for 2+ years
Reviewed on 2019/06/25
Review Source: Capterra

SysTrack solves the problem of not having enough INSIGHT on your environments. This is made even worse when you have an already overstretched IT ops team. SysTrack allows you to get better insight into what's happening, monitor user experience (which is key!) and allow Ops teams to be proactive and resolve issues quickly before they escalate, which saves an organisation both time and money, improves user experience (and NPS scores) and helps de-risk transformation.

Pros

Having had previous hands on experience with SysTrack before joining Citrix, I was very pleased with the amount of data and thus insights that SysTrack gives customers.

In my role speaking to my customers who struggle to monitor their complex Citrix environments or are looking for a single tool to monitor Citrix as well as their physical desktop estate or are looking for a comprehensive tool for analysis and assessment, it's SysTrack that is always top of the list due to its rich set of features.

Cons

It's been a while since I actually used it but it was a little complicated to tune and perhaps some more intuitive dashboards? These may have been addressed though... :-)

Response from Lakeside Software

Thank you for your review, Stephen!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,6/10
Based on 22 user ratings
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SysTrack Pricing

SysTrack Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Lakeside for pricing information.

Contact Lakeside for pricing information.

Value for Money
4,9/5
Based on 22 user ratings
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SysTrack Features

SysTrack Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,7/5
Based on 22 user ratings
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Categories

Additional information for SysTrack

Additional information for SysTrack

Key features of SysTrack

  • Capacity Monitoring
  • Compliance Management
  • Database Integration
  • Event Logs
  • Hardware Inventory
  • Patch Management
  • Power Management
  • SLA Management
  • Self Service Portal
  • Server Performance
  • Software Inventory
  • Software Metering
  • User Activity Monitoring

SysTrack FAQs

SysTrack FAQs

Below are some frequently asked questions for SysTrack.

Q. What type of pricing plans does SysTrack offer?

SysTrack offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact Lakeside for pricing information.

Q. What are the main features of SysTrack?

SysTrack offers the following features:

  • Capacity Monitoring
  • Compliance Management
  • Database Integration
  • Event Logs
  • Hardware Inventory
  • Patch Management
  • Power Management
  • SLA Management
  • Self Service Portal
  • Server Performance
  • Software Inventory
  • Software Metering
  • User Activity Monitoring

Q. Who are the typical users of SysTrack?

SysTrack has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does SysTrack support?

SysTrack supports the following languages:

English, Japanese

Q. What type of pricing plans does SysTrack offer?

SysTrack has the following pricing plans:

Subscription

Q. Does SysTrack support mobile devices?

We do not have any information about what devices SysTrack supports

Q. What other apps does SysTrack integrate with?

SysTrack integrates with the following applications:

ServiceNow, Splunk Cloud

Q. What level of support does SysTrack offer?

SysTrack offers the following support options:

Phone Support