WidePoint
About WidePoint
WidePoint is a cloud-based telecom lifecycle management solution which assists midsize to large organizations with budgeting, volume purchasing and payments. Key features of the platform include contract negotiation, usage reporting, cost allocation and charge back tracking.
The application comes with a module which enables users to manage their firm’s telecom resources such as smartphones, tablets, cellular phones and pagers. A centralized portal lets managers consolidate telecom assets and resources and identify operational issues. Team members can view the device database to handle service inventory and procurement. The application includes a dispute, recovery and reconciliation tool to recover past overdue payments or billing errors.
WidePoint allows staff members to analyze voice, data and usage plans offered by carriers to optimize usage. The device management tool helps with policy enforcement, technology upgrades, device replacement and secure disposal. Other features offered within the solution include account management, invoice auditing, vendor management, and wire line circuits.
Key benefits of WidePoint
20-30% Cost Savings
Improved Visibility of Telecom Assets
Enhanced Forecasting and Budgeting for Telecom Expense
Improved Security of Mobile Devices
Reduced Staff Time for Managing Mobile Devices
Images
Not sure about WidePoint?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
ExpenseLogic
brightfin
SpikeFli Analytics
Clearview
Reviews
Already have WidePoint?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Services Provider - WIDEPOINT
Reviewed on 2020/04/22
My experience has been very positive. Account management, Helpdesk, and support staff have always...
My experience has been very positive. Account management, Helpdesk, and support staff have always been quick to respond with service and solutions.
Pros
Vendor has been very flexible to meet our needs and address any concerns we have.
Cons
No issues with working with Widepoint. Long term partner not looking to change vendors.
Response from WidePoint Solutions
Thank you for taking the time to provide feedback on your experience with WidePoint. We look forward to continuing to support you and your organization for many years to come!
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WidePoint - Wireless TEM Services (Telecommunications Expense Management)
Reviewed on 2021/07/14
Overall experience with WidePoint during the past 10+ years has been excellent for our Wireless TEM...
Overall experience with WidePoint during the past 10+ years has been excellent for our Wireless TEM services. Great customer support from the helpdesk and management. Always provided great support for the Army Corps of Engineers and during national emergencies (flooding, hurricane, fire, border protection, tornado, etc.). While also providing excellent cellular cost savings and billing support. Supported approx. 23,000 devices for the Corps of Engineers.
Pros
WidePoint provided great technical support, billing support, cellular cost reductions, rate plan optimization, and customer helpdesk. Wireless TEM Services included Project Management, Contract Optimization, Inventory Management, Invoice/Billing/Audit services, Rate Plan Optimization, Reporting & Analysis, Dispute Recovery, Procurement services, Help Desk & Break Fix, Transition services, Life Cycle Management, Emergency services, and Online Portal.
Cons
N/A. Online portal software performed very well.
Response from WidePoint Solutions
Thanks Tim. Your feedback is greatly appreciated!
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
CDL
Reviewed on 2020/04/23
Working with the team is great. They always have the information I need.
Working with the team is great. They always have the information I need.
Pros
Communication from the team is great and they have the information needed.
Cons
Having to run full reports to get report data
Response from WidePoint Solutions
Thank you for taking the time to provide feedback on your experience with WidePoint. We look forward to continuing to support you and your organization for many years to come!
WidePoint FAQs
Below are some frequently asked questions for WidePoint.Q. What type of pricing plans does WidePoint offer?
WidePoint offers the following pricing plans:
- Starting from: US$1,000.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Contact WidePoint for pricing details.
Q. Who are the typical users of WidePoint?
WidePoint has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does WidePoint support?
WidePoint supports the following languages:
English
Q. Does WidePoint support mobile devices?
WidePoint supports the following devices:
Q. What other apps does WidePoint integrate with?
WidePoint integrates with the following applications:
ServiceNow
Q. What level of support does WidePoint offer?
WidePoint offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for WidePoint.
