About WidePoint

WidePoint is a cloud-based telecom lifecycle management solution which assists midsize to large organizations with budgeting, volume purchasing and payments. Key features of the platform include contract negotiation, usage reporting, cost allocation and charge back tracking.

The application comes with a module which enables users to manage their firm’s telecom resources such as smartphones, tablets, cellular phones and pagers. A centralized portal lets managers consolidate telecom assets and resources and identify operational issues. Team members can view the device database to handle service inventory and procurement. The application includes a dispute, recovery and reconciliation tool to recover past overdue payments or billing errors.

WidePoint allows staff members to analyze voice, data and usage plans offered by carriers to optimize usage. The device management tool helps with policy enforcement, technology upgrades, device replacement and secure disposal. Other features offered within the solution include account management, invoice auditing, vendor management, and wire line circuits.


Key benefits of WidePoint

20-30% Cost Savings
Improved Visibility of Telecom Assets
Enhanced Forecasting and Budgeting for Telecom Expense
Improved Security of Mobile Devices
Reduced Staff Time for Managing Mobile Devices


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WidePoint

5 (3)
VS.
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Starting Price

US$1 000,00
month
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

25
63

Integrations

1
5

Ease of Use

4,7 (3)
4,4 (36)

Value for Money

4,7 (3)
4,8 (36)

Customer Service

5,0 (3)
4,9 (36)
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Reviews

Overall rating

5 /5
(3)
Value for Money
4,7/5
Features
4,3/5
Ease of Use
4,7/5
Customer Support
5/5

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Showing 3 reviews of 3
Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Services Provider - WIDEPOINT

Reviewed on 2020/04/22

My experience has been very positive. Account management, Helpdesk, and support staff have always...

My experience has been very positive. Account management, Helpdesk, and support staff have always been quick to respond with service and solutions.

Pros

Vendor has been very flexible to meet our needs and address any concerns we have.

Cons

No issues with working with Widepoint. Long term partner not looking to change vendors.

Response from WidePoint Solutions

Thank you for taking the time to provide feedback on your experience with WidePoint. We look forward to continuing to support you and your organization for many years to come!

Tim
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WidePoint - Wireless TEM Services (Telecommunications Expense Management)

Reviewed on 2021/07/14

Overall experience with WidePoint during the past 10+ years has been excellent for our Wireless TEM...

Overall experience with WidePoint during the past 10+ years has been excellent for our Wireless TEM services. Great customer support from the helpdesk and management. Always provided great support for the Army Corps of Engineers and during national emergencies (flooding, hurricane, fire, border protection, tornado, etc.). While also providing excellent cellular cost savings and billing support. Supported approx. 23,000 devices for the Corps of Engineers.

Pros

WidePoint provided great technical support, billing support, cellular cost reductions, rate plan optimization, and customer helpdesk. Wireless TEM Services included Project Management, Contract Optimization, Inventory Management, Invoice/Billing/Audit services, Rate Plan Optimization, Reporting & Analysis, Dispute Recovery, Procurement services, Help Desk & Break Fix, Transition services, Life Cycle Management, Emergency services, and Online Portal.

Cons

N/A. Online portal software performed very well.

Response from WidePoint Solutions

Thanks Tim. Your feedback is greatly appreciated!

Robert
Overall rating
  • Industry: Hospitality
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

CDL

Reviewed on 2020/04/23

Working with the team is great. They always have the information I need.

Working with the team is great. They always have the information I need.

Pros

Communication from the team is great and they have the information needed.

Cons

Having to run full reports to get report data

Response from WidePoint Solutions

Thank you for taking the time to provide feedback on your experience with WidePoint. We look forward to continuing to support you and your organization for many years to come!

WidePoint FAQs

Below are some frequently asked questions for WidePoint.

WidePoint offers the following pricing plans:

  • Starting from: US$1 000,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact WidePoint for pricing details.

WidePoint has the following typical customers:

201–500, 501–1 000, 1 001–5 000

WidePoint supports the following languages:

English

WidePoint supports the following devices:

WidePoint integrates with the following applications:

ServiceNow

WidePoint offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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