inRiver PIM

Product information management (PIM) for eCommerce

4,3 /5 (11 reviews) Write a Review!

inRiver PIM Overview

What is inRiver PIM?

Purpose built for marketers and secure enough for IT teams, inRiver helps companies build better product stories and create great e-commerce experiences. inRiver PIM empowers marketers, merchandisers, and e-commerce professionals to create personalized, relevant omnichannel content. Our solution is designed to be adaptive for marketers and structured enough for data governance. We help increase sales, reduce product returns, and build better customer experiences.

inRiver PIM Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact inRiver for pricing information.


inRiver PIM Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

inRiver PIM video inRiver PIM screenshot:

inRiver PIM Reviews

inRiver PIM Reviews

Overall rating
4,3
/
5
Excellent
5

Very good
4

Average
2

Poor
0

Terrible
0

Value for Money
4,1
Features
4
Ease of Use
3,7
Customer Support
4,5
82% recommended this app
Kimberly M.

One source of truth

After getting "buy-in" from the entire organization (which can definitely take some time), the experience is wonderful. Rather than having multiple, differing copies of information scattered around the company in different departments, we now have ONE source of truth that is dependable and easy to retrieve. We can give everyone their own sign on and not worry that information will be changed by accident, as we have control through permissions. I also love the fact that it is able to work with the ERP system and every night it does an "auto load" into PIM of certain fields. That is yet another way to be sure everything is up to date and accurate.


Froukje K.

Very flexible PIM-system which is fit for the future

The major benefit is the PIM-benefit: one source of truth.
We connected our website, our media publisher, our webshops to it. And we are expanding.
inRiver can manage it all.


Tangeka P.

All in one product management

We went something that allowed more flexibility and was better fit for the large amount of data we have. Good for small datasets and simpler product structures. Would actually be a great option for a startup. Beneficial for workflow management as well


Cindy C.

inRiver PIM... Our single source of truth.

Nothing short of awesome, in every capacity. Our relationship with the entire inRiver team only began with the sale of the PIM. They have been there for us every time we've needed business questions or technical development questions answered. They've become friends along this journey. Rep. is a stand-out representative and if you have the opportunity to work with her, you are lucky! Every single person we've met, from the developers to the President of inRiver's PIM, is top notch. No question, we made the right choice...


Johan B.

Easy to use, fast and solves your problems

The biggest problem-solver for us has been the ability to store images and documents and have them linked to products so that you make sure you always have the latest version of your image/document and can easy send them to our customers.


Kimberly M.
Industry: Electrical/Electronic Manufacturing
Company size: 501-1 000 Employees

One source of truth

Used Daily for 2+ years
Reviewed on 2019/06/19
Review Source: Capterra

After getting "buy-in" from the entire organization (which can definitely take some time), the experience is wonderful. Rather than having multiple, differing copies of information scattered around the company in different departments, we now have ONE source of truth that is dependable and easy to retrieve. We can give everyone their own sign on and not worry that information will be changed by accident, as we have control through permissions. I also love the fact that it is able to work with the ERP system and every night it does an "auto load" into PIM of certain fields. That is yet another way to be sure everything is up to date and accurate.

Pros

What I like most about this software is that we could set it up to contain our specific information. We were able to create fieldsets that matched our catalog and kept the organizing easy. Now we just keep packing in more and more product information.

Cons

What I like least about the software is not having more control over it within our own organization and having to find a partner to do changes for us.

Response from inRiver

We appreciate your review Kimberly and happy that your experience with us as the One Source of Truth is wonderful.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Froukje K.
Industry: Consumer Electronics
Company size: 51-200 Employees

Very flexible PIM-system which is fit for the future

Used Daily for 1+ year
Reviewed on 2019/07/10
Review Source: Capterra

The major benefit is the PIM-benefit: one source of truth.
We connected our website, our media publisher, our webshops to it. And we are expanding.
inRiver can manage it all.

Pros

Very flexible system: you are able to fit any assortment into inRiver. Because it is relation based, you can link anything to eachother.
Implementation is easy and intuitive: what you see is what you get.
Changes are made quickly by Product Management, the maintenance of products is also intuitive.

Cons

I miss some way of overview of the assortment. How is everything connected to eachother? You cannot "see" it, you only experience it by clicking around.
Scoping within the system is not very easy to do. We work with different companies within one license. There is (today) no way to segment the products per division. So all products are visible for all companies. The new content segmentation feature should solve this, but we are desperately waiting for it for months.
Other annoying thing is that the Fieldsets not read only are; if someone changes the Fieldset, data can be lost (unintentionally).
Too bad, inRiver is not sharing its timeline of the roadmap. It is a guess when what will be released.

Response from inRiver

We appreciate your review Froukje and delighted to be your fit-for-future PIM partner.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Tangeka P.
Industry: Furniture
Company size: 1 001-5 000 Employees

All in one product management

Used Other for Free Trial
Reviewed on 2020/08/15
Review Source: Capterra

We went something that allowed more flexibility and was better fit for the large amount of data we have. Good for small datasets and simpler product structures. Would actually be a great option for a startup. Beneficial for workflow management as well

Pros

This is an all in one solution, though we experinented with it largely as a PIM. It is not the software we ended up going forward with but I still think it is a great solution

Cons

We only considered the PIM capabilities because we weren't as impressed with the DAM organization functions. And really the PIM was only so good because considering our large datasets, it would be difficult to manage. Also, We would have limited control and needed to contact them for every update or change

Response from inRiver

Thank you for taking the time to submit a review. We're disappointed inRiver was not the right fit for your organization, but we appreciated the opportunity to talk about your needs.

inRiver is truly the only enterprise-level PIM that includes syndication. Your assessment in our DAM capabilities are absolutely correct. The inRiver platform is more built for organizations looking to consolidate data sets out of the DAM and optimize their configuration for the benefits of suppliers, distributors, retailers, and online marketplaces. And we're pleased to say we've also made vast improvements in recent months in our ability to import and export large amounts of data for global organizations. We wish you luck with your selected solution and hope to have the opportunity to stay connected.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Cindy C.
Industry: Retail
Company size: 1 001-5 000 Employees

inRiver PIM... Our single source of truth.

Used Daily for 2+ years
Reviewed on 2019/03/01
Review Source: Capterra

Nothing short of awesome, in every capacity. Our relationship with the entire inRiver team only began with the sale of the PIM. They have been there for us every time we've needed business questions or technical development questions answered. They've become friends along this journey. Rep. is a stand-out representative and if you have the opportunity to work with her, you are lucky! Every single person we've met, from the developers to the President of inRiver's PIM, is top notch. No question, we made the right choice...

Pros

From our user's perspective, who are accustomed to working with spreadsheets, inRiver's ability to download product/item related data into a spreadsheet, allow users to modify their data, and then ingest the spreadsheet, updating the PIM.

From the technical side, as business evolves and critical information needs to be captured, you can easily add additional data and use it as needed.

Cons

That's a tough one... I'll let you know when I come up with something!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Johan B.
Industry: Building Materials
Company size: 11-50 Employees

Easy to use, fast and solves your problems

Used Daily for 2+ years
Reviewed on 2019/06/19
Review Source: Capterra

The biggest problem-solver for us has been the ability to store images and documents and have them linked to products so that you make sure you always have the latest version of your image/document and can easy send them to our customers.

Pros

The ability to store and link photos and documents to our products.

Cons

If you want a few extra apps it costs a bit more.

Response from inRiver

We appreciate your review Johan. We are delighted that you find our product to be easy to use, fast and solves your biggest problem of linking product to images and documents.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,3/10
Based on 11 user ratings
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inRiver PIM Pricing

inRiver PIM Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact inRiver for pricing information.

Contact inRiver for pricing information.

Value for Money
4,1/5
Based on 11 user ratings
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inRiver PIM Features

inRiver PIM Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4/5
Based on 11 user ratings
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Categories

Additional information for inRiver PIM

Additional information for inRiver PIM

Key features of inRiver PIM

  • Third Party Integration

Benefits

• Increase sales with the help of a unique outside-in data model
• Quickly expand your business with content syndication and other valuable add-ons
• Predictable total cost of ownership with secure, fast-to-deploy cloud-based solution
• Easily connect your existing systems (like ERP, PLM, DAM, and MDM) or integrate with external parties

inRiver PIM FAQs

inRiver PIM FAQs

Below are some frequently asked questions for inRiver PIM.

Q. What type of pricing plans does inRiver PIM offer?

inRiver PIM offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact inRiver for pricing information.

Q. What are the main features of inRiver PIM?

inRiver PIM offers the following features:

  • Third Party Integration

Q. Who are the typical users of inRiver PIM?

inRiver PIM has the following typical customers:

Small Business, Mid Size Business

Q. What languages does inRiver PIM support?

inRiver PIM supports the following languages:

English

Q. What type of pricing plans does inRiver PIM offer?

inRiver PIM has the following pricing plans:

Subscription

Q. Does inRiver PIM support mobile devices?

We do not have any information about what devices inRiver PIM supports

Q. What other apps does inRiver PIM integrate with?

inRiver PIM integrates with the following applications:

BrandMaster, Bynder, Bynder, Delogue PLM, Freestyle Solutions, Kontainer, Lionbridge, Salesforce B2C Commerce, Sana Commerce

Q. What level of support does inRiver PIM offer?

inRiver PIM offers the following support options:

Online Support, Forum, Knowledge Base, Phone Support