About inRiver PIM

Purpose built for marketers and secure enough for IT teams, inRiver helps companies build better product stories and create great e-commerce experiences. inRiver PIM empowers marketers, merchandisers, and e-commerce professionals to create personalized, relevant omnichannel content. Our solution is designed to be adaptive for marketers and structured enough for data governance. We help increase sales, reduce product returns, and build better customer experiences.

Key benefits of inRiver PIM

• Increase sales with the help of a unique outside-in data model
• Quickly expand your business with content syndication and other valuable add-ons
• Predictable total cost of ownership with secure, fast-to-deploy cloud-based solution
• Easily connect your existing systems (like ERP, PLM, DAM, and MDM) or integrate with external parties

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Images

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inRiver PIM video
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Features

Total features of inRiver PIM: 30

  • Catalog Creation
  • Cataloging/Categorization
  • Channel Management
  • Collaboration Tools
  • Content Creation
  • Content Library
  • Content Management
  • Data Migration
  • Data Modeling
  • Data Quality Control
  • Data Storage Management
  • Database Publishing
  • Digital Asset Management
  • Drag & Drop
  • ERP
  • File Conversion
  • Master Record Management
  • Metadata Management
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Online Catalog
  • Product Analytics
  • Product Catalog
  • Product Data Management
  • Product Lifecycle Management
  • Search/Filter
  • Supplier Management
  • Third Party Integrations
  • Workflow Management

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Reviews

Overall rating

4,3 /5
(11)
Value for Money
4,1/5
Features
4/5
Ease of Use
3,7/5
Customer Support
4,5/5

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Showing 5 reviews of 11
Kimberly M.
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

One source of truth

Reviewed on 2019/06/19

After getting "buy-in" from the entire organization (which can definitely take some time), the...

After getting "buy-in" from the entire organization (which can definitely take some time), the experience is wonderful. Rather than having multiple, differing copies of information scattered around the company in different departments, we now have ONE source of truth that is dependable and easy to retrieve. We can give everyone their own sign on and not worry that information will be changed by accident, as we have control through permissions. I also love the fact that it is able to work with the ERP system and every night it does an "auto load" into PIM of certain fields. That is yet another way to be sure everything is up to date and accurate.

Pros

What I like most about this software is that we could set it up to contain our specific information. We were able to create fieldsets that matched our catalog and kept the organizing easy. Now we just keep packing in more and more product information.

Cons

What I like least about the software is not having more control over it within our own organization and having to find a partner to do changes for us.

Response from inRiver

We appreciate your review Kimberly and happy that your experience with us as the One Source of Truth is wonderful.

Froukje K.
Overall rating
  • Industry: Consumer Electronics
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very flexible PIM-system which is fit for the future

Reviewed on 2019/07/10

The major benefit is the PIM-benefit: one source of truth.
We connected our website, our media...

The major benefit is the PIM-benefit: one source of truth.
We connected our website, our media publisher, our webshops to it. And we are expanding.
inRiver can manage it all.

Pros

Very flexible system: you are able to fit any assortment into inRiver. Because it is relation based, you can link anything to eachother.
Implementation is easy and intuitive: what you see is what you get.
Changes are made quickly by Product Management, the maintenance of products is also intuitive.

Cons

I miss some way of overview of the assortment. How is everything connected to eachother? You cannot "see" it, you only experience it by clicking around.
Scoping within the system is not very easy to do. We work with different companies within one license. There is (today) no way to segment the products per division. So all products are visible for all companies. The new content segmentation feature should solve this, but we are desperately waiting for it for months.
Other annoying thing is that the Fieldsets not read only are; if someone changes the Fieldset, data can be lost (unintentionally).
Too bad, inRiver is not sharing its timeline of the roadmap. It is a guess when what will be released.

Response from inRiver

We appreciate your review Froukje and delighted to be your fit-for-future PIM partner.

Tangeka P.
Overall rating
  • Industry: Furniture
  • Company size: 1 001-5 000 Employees
  • Used Other for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

All in one product management

Reviewed on 2020/08/15

We went something that allowed more flexibility and was better fit for the large amount of data we...

We went something that allowed more flexibility and was better fit for the large amount of data we have. Good for small datasets and simpler product structures. Would actually be a great option for a startup. Beneficial for workflow management as well

Pros

This is an all in one solution, though we experinented with it largely as a PIM. It is not the software we ended up going forward with but I still think it is a great solution

Cons

We only considered the PIM capabilities because we weren't as impressed with the DAM organization functions. And really the PIM was only so good because considering our large datasets, it would be difficult to manage. Also, We would have limited control and needed to contact them for every update or change

Response from inRiver

Thank you for taking the time to submit a review. We're disappointed inRiver was not the right fit for your organization, but we appreciated the opportunity to talk about your needs.

inRiver is truly the only enterprise-level PIM that includes syndication. Your assessment in our DAM capabilities are absolutely correct. The inRiver platform is more built for organizations looking to consolidate data sets out of the DAM and optimize their configuration for the benefits of suppliers, distributors, retailers, and online marketplaces. And we're pleased to say we've also made vast improvements in recent months in our ability to import and export large amounts of data for global organizations. We wish you luck with your selected solution and hope to have the opportunity to stay connected.

Cindy C.
Overall rating
  • Industry: Retail
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

inRiver PIM... Our single source of truth.

Reviewed on 2019/03/01

Nothing short of awesome, in every capacity. Our relationship with the entire inRiver team only...

Nothing short of awesome, in every capacity. Our relationship with the entire inRiver team only began with the sale of the PIM. They have been there for us every time we've needed business questions or technical development questions answered. They've become friends along this journey. Rep. is a stand-out representative and if you have the opportunity to work with her, you are lucky! Every single person we've met, from the developers to the President of inRiver's PIM, is top notch. No question, we made the right choice...

Pros

From our user's perspective, who are accustomed to working with spreadsheets, inRiver's ability to download product/item related data into a spreadsheet, allow users to modify their data, and then ingest the spreadsheet, updating the PIM.

From the technical side, as business evolves and critical information needs to be captured, you can easily add additional data and use it as needed.

Cons

That's a tough one... I'll let you know when I come up with something!

Johan B.
Overall rating
  • Industry: Building Materials
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use, fast and solves your problems

Reviewed on 2019/06/19

The biggest problem-solver for us has been the ability to store images and documents and have them...

The biggest problem-solver for us has been the ability to store images and documents and have them linked to products so that you make sure you always have the latest version of your image/document and can easy send them to our customers.

Pros

The ability to store and link photos and documents to our products.

Cons

If you want a few extra apps it costs a bit more.

Response from inRiver

We appreciate your review Johan. We are delighted that you find our product to be easy to use, fast and solves your biggest problem of linking product to images and documents.

Showing 5 reviews of 11 Read all reviews

inRiver PIM FAQs

Below are some frequently asked questions for inRiver PIM.

inRiver PIM offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact inRiver for pricing information.

We do not have any information about inRiver PIM features

inRiver PIM has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

inRiver PIM supports the following languages:

English

inRiver PIM supports the following devices:

inRiver PIM integrates with the following applications:

Bynder, Freestyle Solutions, Lionbridge, Sana Commerce

inRiver PIM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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