Greenlight Guru
About Greenlight Guru
Greenlight Guru is a cloud-based quality management software (QMS) designed to help businesses in the medical device industry create, launch, and manage custom workflow templates to streamline operations across multiple departments and teams. The platform allows organizations to automate quality procedures by integrating compliance and risk management guidelines into design and development processes.
The Greenlight Go, a premarket solution includes design control functionality, which enables enterprises to map resources with components, view relationships between objects, create traceability matrix, and track progress to ensure timely completion of projects. It offers a host of features such as historical data, electronic signature capturing, risk management, corrective actions and preventive actions (CAPAs) monitoring, change management, and more.
The document management module in Greenlight Guru lets managers view and store documents in a centralized repository, provide role-based permissions to external and internal stakeholders, and add watermarks to ensure data security. Administrators can also view, assign, escalate, and track feedback and complaints and maintain version history to conduct external or internal audits and inspections using Greenlight Grow, the post-market QMS module.
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- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A god-send of a QMS
Reviewed on 2018/12/11
As a new medtech company with many different product and differing product regulations, we are...
As a new medtech company with many different product and differing product regulations, we are pleased to have Quality Management as one of our easiest tasks - which is rare to say. The team is fantastic and abundantly helpful, the system is quick to learn and easy to use, and the support you get standing the system up from scratch if you don't already have a system in place is great. We needed Quality "handled" so we could focus on the trickier parts of our company - Greenlight Guru was and is that perfect solution.
Pros
With GG, it is structured and organized to not just allow compliance, it promotes compliance - meaning using the software as it is built easily documents for product design/dev and ongoing quality req'ts. It's easy to use and navigate, quick to learn even for lay people, and makes our QMS regulatory headache-free.
Cons
The team keeps making improvements, and I'm looking forward to a bit of a better structure to the large document repository. It is searchable, tagable, and sortable easily, but there are a few other ways that they could organize things so you can find something quickly.
Response from Greenlight Guru
Hi Sarah,
The team at GG greatly values your feedback and we appreciate you taking the time share your experience working with our software and team.
Glad to hear you are excited about the upcoming enhancements to Advanced Document Management with with debut of Document Views in our December 2018 release.
We strive to simplify quality management for medical device companies of all sizes, and welcome any future feedback or enhancements ideas.
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Greenlight is the right choice for eQMS
Reviewed on 2024/08/14
We evaluated multiple eQMS platforms, we went with Greenlight due to functionality, ability to...
We evaluated multiple eQMS platforms, we went with Greenlight due to functionality, ability to scale as we grow, and the extensive / pre-existing documentation that we could leverage and tailor to our needs.
Pros
Building a maintaining a QMS system that is FDA compliant is far too complicated and expensive for an early stage startup. Greenlight gives you the tools and platform to follow a pre-determined process that allows you to get up and running quick, while also having the confidence that you are meeting required regulations. Team has always been super helpful with great customer support.
Cons
eQMS can be complicated with lots of jargon. It does take a sustained push to become aquatinted with terminology and incorporate into you daily workflows.
Alternatives Considered
QualioReasons for Switching to Greenlight Guru
We liked the team, the customer support, and the greenlight academy. We felt that greenlight had the tools to get us through a complicated process.- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible Product, Service, and Experience
Reviewed on 2024/12/02
Greenlight Guru was a colossal disappointment for our company. We signed a 2-year agreement,...
Greenlight Guru was a colossal disappointment for our company. We signed a 2-year agreement, expecting a quality product and decent service, but were thoroughly let down. Their platform underdelivered at every turn: clunky, counterintuitive, and nowhere near as efficient as advertised. After just 3 months, it became clear that Greenlight Guru was doing more harm than good, and we decided to stop using it altogether.
Despite our dissatisfaction, Greenlight Guru insisted we pay for the full contract term. Instead of trying to remedy the situation, they pushed us into a drawn-out and tense dispute that ended up in collections—something we've never experienced with a vendor before. Their rigid stance, complete lack of empathy, and unhelpful customer service made the entire ordeal a nightmare.
Save your time, money, and sanity. The product is bad, and the service is worse. Look elsewhere if you're in the market for quality, because Greenlight Guru falls painfully short."
Pros
There was absolutely nothing that we enjoyed about our GG experience.
Cons
Literally everything. The product didn't work as advertised, the service was shoddy, and the respect for the customer simply wasn't there.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Terrible customer service despite being super expensive
Reviewed on 2024/10/27
Pros
Good performance, good templates, comprehensive follow up for eQMS for med tech.
Cons
Too expensive, terrible customer service and attention.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Truly Turnkey, Great for new companies
Reviewed on 2020/01/06
Greenlight.Guru has allowed us to, from a very young, inexperienced stage, build from scratch an...
Greenlight.Guru has allowed us to, from a very young, inexperienced stage, build from scratch an easy to use and comprehensive quality system that has passed external audit with ease. The customer support, user interface, and turnkey solution offered by Greenlight.Guru has exceptionally useful for us, and been the foundation for Quality Management at our company.
Pros
Using Greenlight.Guru, we were able to build a quality system from scratch quickly that met our needs without the headache of complicated set-up and configuration. This tool enabled us to go from nothing to passing our first audit with confidence and ease. Great tools to link design and risk with documents and approvals. The customer service was also great, and Greenlight helped build our knowledge of Medical Device Quality at the beginning of our company's life, allowing many of us to rise from inexperience to competence to near mastery of quality systems. Greenlight further offers an unparalleled user interface and intuitive tools that make using it a cinch for almost all employees at our company.
Cons
Understanding best practices can be a bit challenging and time consuming given that there is one standard offering for all customers and customization is intentionally not available. Being a new company, Greenlight has grown with us. Some features that would have been nice to have earlier were developed and pushed during our use of the software, though it is clear that the product is maturing to meet the needs of its customers without sacrificing the ease of use.
Reasons for Switching to Greenlight Guru
Ease of use, well integrated design/risk controls, and Customer SupportGreenlight Guru FAQs
Below are some frequently asked questions for Greenlight Guru.Q. What type of pricing plans does Greenlight Guru offer?
Greenlight Guru offers the following pricing plans:
- Starting from: US$20,000.00
- Free Trial: Not Available
Contact Greenlight Guru for pricing details.
Q. Who are the typical users of Greenlight Guru?
Greenlight Guru has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Greenlight Guru support?
Greenlight Guru supports the following languages:
English
Q. Does Greenlight Guru support mobile devices?
Greenlight Guru supports the following devices:
Q. What other apps does Greenlight Guru integrate with?
Greenlight Guru integrates with the following applications:
Jira
Q. What level of support does Greenlight Guru offer?
Greenlight Guru offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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