About Mint Service Desk

Mint Service Desk is an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.

The platform offers a host of features to help manage incidents, problems, processes, service level agreements (SLAs), service catalogs, knowledge bases and more. M

Mint Service Desk facilitates reporting and analytics to help businesses gain insight into service desk performance, identify problems, and make decisions.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Mint Service Desk

Key benefits of Mint Service Desk

- chat based communication
- asset management
- flexible configurable structure
- ticket types
- custom status lists
- api
- ready for cloud

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Algeria, Angola, Australia, Benin, Botswana and 74 others

Supported Languages

English, German, Malay, Polish, Spanish

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Mint Service Desk

Images

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Features

Total features of Mint Service Desk: 84

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Asset Categorization
  • Asset Library
  • Asset Lifecycle Management
  • Asset Sharing
  • Asset Tracking
  • Automated Routing
  • Availability Management
  • Barcode/Ticket Scanning
  • CMDB
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Communication Management
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Document Management
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Logs
  • Forms Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Investigation Management
  • Knowledge Base Management
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Queue Management
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Release Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled/Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • User Management
  • Widgets

Alternatives

ServiceNow

4,5
#1 Alternative to Mint Service Desk
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to ...
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OTRS

4,4
#2 Alternative to Mint Service Desk
OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes,...
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JIRA Service Management

4,4
#3 Alternative to Mint Service Desk
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular...
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HaloITSM

4,7
#4 Alternative to Mint Service Desk
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from...
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Reviews

Overall rating

4,8 /5
(12)
Value for Money
4,8/5
Features
4,6/5
Ease of Use
4,8/5
Customer Support
4,8/5

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Showing 5 reviews of 12 Read all reviews
Showing 5 reviews of 12
J F
Overall rating
  • Industry: Computer Hardware
  • Company size: 10 000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Flexible, easy to use, a host of features at a reasonable implementation price

Reviewed on 2020/10/27

I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions,...

I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.

Pros

The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.

Cons

When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!

Piotr
Overall rating
  • Industry: Computer Software
  • Company size: 10 000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ITSM Software that doesn't kill your budget and time

Reviewed on 2021/09/30

Pros

- flexibility and ease to deploy in an organization
- available on-premise (what is very important in our organization)
- ITIL V4 certified
- scalable (ready for cloud architecture - it's dockerized)

Cons

- some UX improvements
- calendar control should be changed
- lack of API documentation in free version (had to order Enteprise)

Alternatives Considered

JIRA Service Management and ServiceNow

Reasons for Choosing Mint Service Desk

OTRS became way too old school and we've used it mostly because it was open source. MintSD had a really good deal for migrating from OTRS to MintSD.

Switched From

OTRS

Reasons for Switching to Mint Service Desk

Pricing and functionality that we needed.
Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 1 001–5 000 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Very good Asset Management tool

Reviewed on 2020/10/09

Pros

I like that it has its own ticketing system integrated with it.

Cons

I wish they improve and modernize the user interface.

Andrzej
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mint increases our possibilities.

Reviewed on 2022/12/06

It has everything we need to manage tickets quickly. The MintSD development team is open to what...

It has everything we need to manage tickets quickly. The MintSD development team is open to what users need, and they just do it.

Pros

Our team likes it a lot - a user-friendly interface and everything necessary to quickly manage tickets.MintSD is flexible, easy to install and configure. The MintSD support team works quickly and reliably.

Cons

From my point of view, MintSD has no downsides.

Lukasz
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of use is the key

Reviewed on 2020/07/23

Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so...

Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Pros

I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Cons

For our purposes everything is ok. It is great for ticket management.

Response from OPGK RZESZOW

Dear Lukasz,

Thank you for warm words. We are doing our best to make sure the product meets customer expectations.

Showing 5 reviews of 12 Read all reviews

Mint Service Desk FAQs

Below are some frequently asked questions for Mint Service Desk.

Mint Service Desk offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Mint Service Desk has the following typical customers:

11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Mint Service Desk supports the following languages:

English, German, Malay, Polish, Spanish

Mint Service Desk supports the following devices:

Mint Service Desk integrates with the following applications:

Lansweeper, Microsoft Azure, Microsoft Exchange, OAuth, SAPDS

Mint Service Desk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Mint Service Desk.