Mint Service Desk Overview

What is Mint Service Desk?

Mint Service Desk is an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.

The platform offers a host of features to help manage incidents, problems, processes, service level agreements (SLAs), service catalogs, knowledge bases and more. M

Mint Service Desk facilitates reporting and analytics to help businesses gain insight into service desk performance, identify problems, and make decisions.

Mint Service Desk Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Subscription
Value for money

Free for up to 3 agents.


Mint Service Desk Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Mint Service Desk asset categories page
Mint Service Desk rule editing section
Mint Service Desk ticket details page
Mint Service Desk user overview section
Mint Service Desk video Mint Service Desk screenshot: Mint Service Desk asset categories page Mint Service Desk screenshot: Mint Service Desk rule editing section Mint Service Desk screenshot: Mint Service Desk ticket details page Mint Service Desk screenshot: Mint Service Desk user overview section

Mint Service Desk Reviews

Mint Service Desk Reviews

Overall rating
4,8
/
5
Excellent
7

Very good
2

Average
0

Poor
0

Terrible
0

Value for Money
4,8
Features
4,6
Ease of Use
4,7
Customer Support
4,8
100% recommended this app
J f B.

Flexible, easy to use, a host of features at a reasonable implementation price

I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.


Lukasz B.

Ease of use is the key

Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.


Verified Reviewer

Very good Asset Management tool


Maria fabiola G.

Very usefull


Verified Reviewer

Great system


J f B.
Industry: Computer Hardware
Company size: 10 000+ Employees

Flexible, easy to use, a host of features at a reasonable implementation price

Used Daily for 6-12 months
Reviewed on 2020/10/27
Review Source: Capterra

I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.

Pros

The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.

Cons

When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lukasz B.
Industry: Computer Software
Company size: 11-50 Employees

Ease of use is the key

Used Daily for 6-12 months
Reviewed on 2020/07/23
Review Source: Capterra

Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Pros

I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Cons

For our purposes everything is ok. It is great for ticket management.

Response from OPGK RZESZOW

Dear Lukasz,

Thank you for warm words. We are doing our best to make sure the product meets customer expectations.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Financial Services
Company size: 1 001-5 000 Employees

Very good Asset Management tool

Used Monthly for 6-12 months
Reviewed on 2020/10/09
Review Source: Capterra

Pros

I like that it has its own ticketing system integrated with it.

Cons

I wish they improve and modernize the user interface.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Maria fabiola G.
Industry: Financial Services
Company size: 10 000+ Employees

Very usefull

Used Weekly for Free Trial
Reviewed on 2020/10/20
Review Source: Capterra

Pros

Its easy and intuitive To use . Friendly interfase
Without any doubts its a excellent sw option

Cons

Nothing to add at this moment .... thanks

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Financial Services
Company size: 11-50 Employees

Great system

Used Daily for Free Trial
Reviewed on 2019/05/28
Review Source: Capterra

Pros

It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

Cons

I like everything is very helpful and easy

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 9 user ratings
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Mint Service Desk Pricing

Mint Service Desk Pricing

Starting from
N/A
Free Trial
Free
Subscription
Value for money

Free for up to 3 agents.

Free for up to 3 agents.

Value for Money
4,8/5
Based on 9 user ratings
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Mint Service Desk Features

Mint Service Desk Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,6/5
Based on 9 user ratings
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Categories

Additional information for Mint Service Desk

Additional information for Mint Service Desk

Key features of Mint Service Desk

  • Change Management
  • Configuration Management
  • Customizable Branding
  • Email Integration
  • Incident Management
  • Inventory Management
  • Multi-Channel Communication
  • Problem Management
  • Reporting
  • SLA Management
  • Self Service Portal
  • Task Management
  • Ticket Management

Benefits

- chat based communication
- asset management
- flexible configurable structure
- ticket types
- custom status lists
- api
- ready for cloud

Mint Service Desk FAQs

Mint Service Desk FAQs

Below are some frequently asked questions for Mint Service Desk.

Q. What type of pricing plans does Mint Service Desk offer?

Mint Service Desk offers the following pricing plans:

Pricing model: Free, Subscription

Free Trial: Available

Free for up to 3 agents.

Q. What are the main features of Mint Service Desk?

Mint Service Desk offers the following features:

  • Change Management
  • Configuration Management
  • Customizable Branding
  • Email Integration
  • Incident Management
  • Inventory Management
  • Multi-Channel Communication
  • Problem Management
  • Reporting
  • SLA Management
  • Self Service Portal
  • Task Management
  • Ticket Management

Q. Who are the typical users of Mint Service Desk?

Mint Service Desk has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Mint Service Desk support?

Mint Service Desk supports the following languages:

English

Q. What type of pricing plans does Mint Service Desk offer?

Mint Service Desk has the following pricing plans:

Free, Subscription

Q. Does Mint Service Desk support mobile devices?

We do not have any information about what devices Mint Service Desk supports

Q. What other apps does Mint Service Desk integrate with?

Mint Service Desk integrates with the following applications:

Microsoft Azure

Q. What level of support does Mint Service Desk offer?

Mint Service Desk offers the following support options:

Phone Support, Online Support, Knowledge Base