About Mint Service Desk

Mint Service Desk is an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.

The platform offers a host of features to help manage incidents, problems, processes, service level agreements (SLAs), service catalogs, knowledge bases and more. M

Mint Service Desk facilitates reporting and analytics to help businesses gain insight into service desk performance, identify problems, and make decisions.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Mint Service Desk

Key benefits of Mint Service Desk

- chat based communication
- asset management
- flexible configurable structure
- ticket types
- custom status lists
- api
- ready for cloud

Devices

Business size

S M L

Markets

United Arab Emirates, Angola, Australia, Burkina Faso, Burundi, Benin, Brazil, Botswana, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Chile, Cameroon, China, Cape Verde, Germany, Djibouti, Denmark, Algeria, Egypt, Eritrea, Spain, Ethiopia, France, Gabon, United Kingdom, Ghana, Gambia, Guinea, Equatorial Guinea, Guinea-Bissau, India, Italy, Japan, Kenya, Comoros, Liberia, Lesotho, Libya, Morocco, Madagascar, Mali, Mauritania, Mauritius, Malawi, Mexico, Malaysia, Mozambique, Namibia, Niger, Nigeria, Netherlands, Poland, Portugal, Qatar, Réunion, Rwanda, Saudi Arabia, Seychelles, Sudan, Sweden, Singapore, St. Helena, Sierra Leone, Senegal, Somalia, São Tomé & Príncipe, Eswatini, Chad, Togo, Tunisia, Tanzania, Uganda, United States, Mayotte, South Africa, Zambia, Zimbabwe

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Mint Service Desk

Images

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Features

Total features of Mint Service Desk: 78

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Categorization
  • Asset Library
  • Asset Lifecycle Management
  • Asset Sharing
  • Asset Tracking
  • Automated Routing
  • Availability Management
  • Barcode / Ticket Scanning
  • CMDB
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Communication Management
  • Configuration Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Document Management
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Forms Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Investigation Management
  • Knowledge Base Management
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Queue Management
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • User Management

Alternatives

ServiceNow

4,5
#1 Alternative to Mint Service Desk
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to ...

JIRA Service Management

4,4
#2 Alternative to Mint Service Desk
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular...

HaloITSM

4,6
#3 Alternative to Mint Service Desk
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from...

EcholoN

4,7
#4 Alternative to Mint Service Desk
EcholoN is a customer service management software designed to help businesses handle quality control processes,...

Reviews

Overall rating

4,8 /5
(10)
Value for Money
4,8/5
Features
4,6/5
Ease of Use
4,7/5
Customer Support
4,8/5

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Showing 5 reviews of 10
J f B.
Overall rating
  • Industry: Computer Hardware
  • Company size: 10 000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Flexible, easy to use, a host of features at a reasonable implementation price

Reviewed on 2020/10/27

I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions,...

I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.

Pros

The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.

Cons

When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!

Piotr C.
Overall rating
  • Industry: Computer Software
  • Company size: 10 000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ITSM Software that doesn't kill your budget and time

Reviewed on 2021/09/30

Pros

- flexibility and ease to deploy in an organization
- available on-premise (what is very important in our organization)
- ITIL V4 certified
- scalable (ready for cloud architecture - it's dockerized)

Cons

- some UX improvements
- calendar control should be changed
- lack of API documentation in free version (had to order Enteprise)

Alternatives Considered

ServiceNow and JIRA Service Management

Reasons for Choosing Mint Service Desk

OTRS became way too old school and we've used it mostly because it was open source. MintSD had a really good deal for migrating from OTRS to MintSD.

Switched From

OTRS

Reasons for Switching to Mint Service Desk

Pricing and functionality that we needed.
Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 1 001-5 000 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Very good Asset Management tool

Reviewed on 2020/10/09

Pros

I like that it has its own ticketing system integrated with it.

Cons

I wish they improve and modernize the user interface.

Lukasz B.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of use is the key

Reviewed on 2020/07/23

Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so...

Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Pros

I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Cons

For our purposes everything is ok. It is great for ticket management.

Response from OPGK RZESZOW

Dear Lukasz,

Thank you for warm words. We are doing our best to make sure the product meets customer expectations.

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great system

Reviewed on 2019/05/28

Pros

It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

Cons

I like everything is very helpful and easy

Showing 5 reviews of 10 Read all reviews

Mint Service Desk FAQs

Below are some frequently asked questions for Mint Service Desk.

Mint Service Desk offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Mint Service Desk has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Mint Service Desk supports the following languages:

English

Mint Service Desk supports the following devices:

Mint Service Desk integrates with the following applications:

Lansweeper, Microsoft Azure

Mint Service Desk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Mint Service Desk.