Mint Service Desk
About Mint Service Desk
Mint Service Desk is an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.
The platform offers a host of features to help manage incidents, problems, processes, service level agreements (SLAs), service catalogs, knowledge bases and more. M
Mint Service Desk facilitates reporting and analytics to help businesses gain insight into service desk performance, identify problems, and make decisions.
Key benefits of Mint Service Desk
- chat based communication
- asset management
- flexible configurable structure
- ticket types
- custom status lists
- api
- ready for cloud
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Reviews
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- Industry: Computer Hardware
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flexible, easy to use, a host of features at a reasonable implementation price
Reviewed on 2020/10/27
I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions,...
I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.
Pros
The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.
Cons
When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ITSM Software that doesn't kill your budget and time
Reviewed on 2021/09/30
Pros
- flexibility and ease to deploy in an organization
- available on-premise (what is very important in our organization)
- ITIL V4 certified
- scalable (ready for cloud architecture - it's dockerized)
Cons
- some UX improvements
- calendar control should be changed
- lack of API documentation in free version (had to order Enteprise)
Reasons for Choosing Mint Service Desk
OTRS became way too old school and we've used it mostly because it was open source. MintSD had a really good deal for migrating from OTRS to MintSD.Switched From
OTRSReasons for Switching to Mint Service Desk
Pricing and functionality that we needed.- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Very good Asset Management tool
Reviewed on 2020/10/09
Pros
I like that it has its own ticketing system integrated with it.
Cons
I wish they improve and modernize the user interface.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flexible and easy to use ITSM software
Reviewed on 2024/11/22
I am happy with the software for now and would recommend it for our customers that are in the need...
I am happy with the software for now and would recommend it for our customers that are in the need of helpdesk software for their teams.
Pros
User experience, friendly interfaces, easy to navigate and use in each section: admin, agent and customer. Easy to scale as it is cloud-based and possible to implement on-premise.
Cons
Roadmap for next releases could be clearer.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and implement service desk system with good support.
Reviewed on 2023/10/31
Pros
Easy to use, good service, easy configuration.
Cons
Notification configuration is not quite clear.
Mint Service Desk FAQs
Below are some frequently asked questions for Mint Service Desk.Q. What type of pricing plans does Mint Service Desk offer?
Mint Service Desk offers the following pricing plans:
- Starting from: US$8.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Mint Service Desk?
Mint Service Desk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Mint Service Desk support?
Mint Service Desk supports the following languages:
English, German, Malay, Polish, Spanish
Q. Does Mint Service Desk support mobile devices?
Mint Service Desk supports the following devices:
Q. What other apps does Mint Service Desk integrate with?
Mint Service Desk integrates with the following applications:
Lansweeper, Microsoft Azure, Microsoft Exchange, OAuth
Q. What level of support does Mint Service Desk offer?
Mint Service Desk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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