RSMeans Data Online

Huge range of trades to choose from, updated cost lists by quarter, ease of use.

The only thing we don't like is that the table doesn't display properly when the browser window is collapsed to half screen.

Unfortunately it is hard to like much about the software. Many of the assemblies are inaccurate. I am still waiting for a response from the technical service department for a "ticket" that the sales rep put in 5 months ago about inaccurate calculations.

The customer service is almost non existent. Emails and the website advertise that their is customer service available until 10 PM. After speaking with a very unpleasant gentlemen, named Kireee, that responded to me by saying "oh my god, reeeally", I discovered he didn't know how to do anything more than sign on to the program. He was the same individual that promised I would get a call back from the training department 8 hours earlier, because he doesn't know anything about construction, only how to log on to the program. He had no idea how to even start an estimate. When he offered to sign on to my computer screen, the software program he used was too outdated for my computer which gets updated regularly. Needless to say, no one from the company ever contacted me. When I called back to speak to a different customer service rep, another "at home" person, named Athena, answered with a hostile attitude. Her only response was to also have someone call back.

The access to all the trades and the ability to match items to specifications has been a great help. also being able to retrieve old proposals and have them update quickly

I also have the JOC software from RS Means which no one at RS Means seams to understand and they have tied my passwords to the same account but if I am locked out of one I can not get in the other one.
Then all the tech know how to fix this is delete all your cookies. these are place markers for other programs and be cause of the failed IT side of this it makes it hard to accept it as a leader.

Ability to line item choose from all RS Means disciplines we subscribe to. Ability to customize our output reports. RS Means have the majority of the systems that we need to provide accurate budgetary estimates.

I administer our RS Means account, but I very, very seldom use it myself. As the account admin, I am forced to be one of the user accounts; therefore, I have to allow staff to log on with my e-mail and password to use the online cost estimating. We have determined that we do not need more than two simultaneous accounts and our preference would be to assign the licenses to who needs them, when they need them. I can do that with the non-admin license, but not with the one assigned to me. I’d prefer not to have staff logging on as me (administrator).