SalonBuilder

SalonBuilder

Online booking, marketing, & websites for salons and spas

4.8/5 (44 reviews)

SalonBuilder Overview

SalonBuilder is a cloud-based online booking and appointment management tool for salons, spas, barbershops, and other beauty industry professionals which offers tools for building a custom website, and managing email marketing, booking, gift certificates, reminders, and more. The platform also allows businesses to manage their employees and clients, with searchable databases and full activity logs for tracking past appointments, pending payments, and more.

With SalonBuilder businesses within the beauty industry can design their own custom website using the pre-built templates. The WYSIWYG editor allows users to manage the design of the website, from which customers can make orders, book appointments, communicate with the business, and more. Clients can book appointments online and all bookings are reflected in the calendar tool. Automatic call and SMS reminders can be sent to customers ahead of their appointment, and clients are able to submit styling preferences, photos, color formulas, and more to inform their stylist of any special requirements before the appointment. Other features of SalonBuilder include gift certificate creation, a complete email marketing system, search optimization tools, a product sales system, employee clock-in and clock-out, and more.

Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

SalonBuilder Reviews

Overall rating
4.8/5
98% positive reviews
34
Excellent
9
Very good
1
Average
0
Poor
0
Terrible
Linda C.

Excellent Web Hosting, Marketing and Management

Used Daily for 2+ years
Reviewed on 2019/05/14
Review Source: Capterra

I have been a Salonbuilder member for approximately 19 years and overall, my experience with their team and their services has been excellent. They continue to grow their systems and do so at affordable rates.

Pros

Salonbuilder allows users to create their own online presence in a very creative way, with a wide variety of customizable tools. It also allows for self-management of their website and other aspects of branding and marketing.

I also find that working with the technology team at Salonbuilder is one of the best aspects of this company. They go to great lengths to accommodate their clients and provide customized attention.

Cons

There are aspects of the software that can be limiting, due to some of the constraints of working within certain templates. That said, however, the developers are continually updating and upgrading their software to increase its flexibility for the end user, and due to custom options, they have created many features that bypass the standard templates and which work for those who want to create a unique presence.

The only other con is that some of the templates, photos, e-marketing features, etc., are somewhat still more salon-oriented, as opposed to the wider gamut of sub-categories within the salon/spa/wellness/health/fitness industries that Salonbuilder serves.

Response from E-laborative Technologies

Linda, you are one of our most valued and active members in SalonBuilder and it has been a pleasure getting your feedback and growing the system to accommodate your requests over the years.

As a custom design member you do have additional functionality not available with all the standard templates, however, with the new Responsive Designs just launched we have integrated a lot of new customization options. Using one of these designs you are able to change the name of your pages, customize accent colors and add video backgrounds to site pages. Plus they look and work great on mobile devices.

As always, you can upload your own photos (in your case spa focused imagery) which can be taken yourself or downloaded for a few dollars from a stock photo site. We do our best to provide imagery for everyone in the Beauty Industry and we will continue adding new spa photos in the coming months.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Damaris S.

Salonbuilder Review

Used Daily for 2+ years
Reviewed on 2019/05/14
Review Source: Capterra

Great! I've been in business for a little over six years. I must say all my issues over the years Salonbuilder has been the only part of my business I never have to worry about. If I ever need help it gets taken care of immediately

Pros

I like that we have control of our website 24/7 and I can make changes at anytime. I was use to the old version and I struggle sometimes with the new version but I always figure it out

Cons

Everything about it is good. I'm not great at the computer so when they change something it takes me time to figure it out but thats ok

Response from E-laborative Technologies

Damaris, thank you for your review. It's wonderful to hear that SalonBuilder has been so reliable and effective for you. Hope you utilize the video tutorials if you ever get stuck with a tool that is different then it used to be.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Pilar C.

Recommend highly ! & Accessible for help when you need it.

Used Daily for 2+ years
Reviewed on 2019/05/16
Review Source: Capterra

This team goes over and above the call of duty to make sure you get it ! If you have a question they get right back to you not like all the other systems. I'm extremely happy and recommend.

Pros

I can't say enough about what your getting and for the price your getting it for!!! Everyday I find another facet of this system and I'm wowed ! nothing else compares. I have been with salon for over 10 years and I had been lead astray by another once never again it only took me a couple of months to realize it was a big mistake leaving. They welcomed me back with open arms . This team goes over and above the call of duty to make sure you get it ! If you have a question they get right back to you not like all the other systems. I'm extremely happy and recommend.

Cons

I don't have anything to say but it waont submit without something ion this box

Response from E-laborative Technologies

Thank you Pilar. We never blame our members for trying out the competition and very often get return members who come back once they realize all the great features and options that are included in a very affordable membership. We do everything we can to make sure your website is a vehicle for making you money instead of something that costs you money. Utilizing all the included features in SalonBuilder makes that easy to do.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Phil E.

SalonBuilder Satisfied Customer

Used Daily for 2+ years
Reviewed on 2019/05/17
Review Source: Capterra

I have been using SalonBuilder for close to 10 years now and I get solicitations all the time from other company’s and I have checked out a few and they do not compare to SalonBuilder and most I would be required to pay a web builder to make simple changes.
SalonBuilder is for me!

Pros

Support is the best. Rep has helped very time I had a question or needed a little help. I love the fact that I can add or delete features and choose what I want on my website myself.

Cons

The only thing I can say is the email blast are a little harder to navigate the mailchimp but it probably is because I haven’t used Salon Builder email that much. I’m pretty sure once I become more familiar with it that it will be a breeze.

Response from E-laborative Technologies

Phil,
We are so glad you are so happy with SalonBuilder and the self editing tools that allow you to manage your website, online marketing and promotions.

The Email Marketing system has a lot to offer with customizable email templates, integration with special offers, staff, and services from your website, and drip campaigns as well as regular scheduled emails. If you need assistance with the system we have video tutorials available or call customer service and we can walk you through any spots you find difficult.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Stephanie H.

underwhelmed

Used Daily for 2+ years
Reviewed on 2019/05/17
Review Source: Capterra

The website fit our needs as a low cost way to achieve online booking .
Overall we are just underwhelmed.

Pros

I liked the option to have so many photos available but have found they are not really representative of our salon.
Is Fairly easy to use and doesn't cost much.

Cons

It may be our level of tech savy but it has become stale and uninteresting

Response from E-laborative Technologies

Hi Stephanie,

Thanks for your feedback. We take pride in being an easy to use, affordable option for online booking, client management and marketing for Beauty Industry professionals. It's great to hear that you feel that we have succeeded there.

Also glad you like how many photos and graphics are available for posting on your website and marketing materials. We try to provide great imagery for all beauty industry businesses but if they aren't exactly your style you can customize the graphics everywhere on your site and marketing materials. You can take your own or download images from a stock photo site for a few dollars each.

We would love to hear more about what you find underwhelming in SalonBuilder. We highly value our members feedback and are constantly evolving our system to fit your needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

SalonBuilder Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Subscription
Value for money

$24.95/month for Individual Providers
$34.95/month for 2+ Staff Members

SalonBuilder Features

  • Automatic Reminders
  • Customer Database
  • Customer History
  • Customer Loyalty Program
  • Employee Management
  • Gift Card System
  • Multi-Location

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Barcode Scanning
  • Discount Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Order Management
  • POS
  • Real Time Data
  • Reporting & Statistics
  • Sales Reporting

Additional information for SalonBuilder

Key features of SalonBuilder

  • Appointment Management
  • Automated Scheduling
  • CAN SPAM Compliance
  • Calendar Management
  • Client Management
  • Contact Management
  • Email Marketing
  • Employee Management
  • Event Triggered Email
  • Group Scheduling
  • IVR / Voice Recognition
  • Image Library
  • Mailing List Management
  • Mobile Access
  • Multi-Location
  • Spam Check
  • Subscriber Management
  • Template Management

Benefits

View, book, and manage upcoming appointments using the calendar, day planner or week view.
Manage clients with notes and appointment tracking, auto texting reminders and points/rewards.
Send beautiful marketing emails and setup automatic 'drip campaigns' to save you time and resources.
Encourage repeat visits with special offers on your website and link the specials to social media.
Sell gift certificates or products through your website (optional feature).
Easy to use tools made for beauty industry professionals, not computer people!

SalonBuilder FAQs

Below are some frequently asked questions for SalonBuilder.

Q. What type of pricing plans does SalonBuilder offer?

SalonBuilder offers the following pricing plans:

Starting from: US$25,00/month

Pricing model: Subscription

Free Trial: Available

$24.95/month for Individual Providers
$34.95/month for 2+ Staff Members

Q. What are the main features of SalonBuilder?

SalonBuilder offers the following features:

  • Appointment Management
  • Automated Scheduling
  • CAN SPAM Compliance
  • Calendar Management
  • Client Management
  • Contact Management
  • Email Marketing
  • Employee Management
  • Event Triggered Email
  • Group Scheduling
  • IVR / Voice Recognition
  • Image Library
  • Mailing List Management
  • Mobile Access
  • Multi-Location
  • Spam Check
  • Subscriber Management
  • Template Management

Q. Who are the typical users of SalonBuilder?

SalonBuilder has the following typical customers:

Mid Size Business, Small Business

Q. What languages does SalonBuilder support?

SalonBuilder supports the following languages:

English

Q. What type of pricing plans does SalonBuilder offer?

SalonBuilder has the following pricing plans:

Subscription

Q. Does SalonBuilder support mobile devices?

We do not have any information about what devices SalonBuilder supports

Q. What other apps does SalonBuilder integrate with?

We do not have any information about what integrations SalonBuilder has

Q. What level of support does SalonBuilder offer?

SalonBuilder offers the following support options:

FAQs, Online Support, Phone Support