About Shortcuts

Shortcuts is a business management software designed specifically for the salon industry, but also serving barbershops, spas, and other beauty and wellbeing businesses. There are extensive appointment booking options, with the ability to re-schedule and change appointments. Appointments can be grouped together and recurring appointments can be setup for repeat customers. Front desk management tools include a point of sale system that allows refunds to be processed and discounts applied to keep customers happy.

Businesses can manage their service offerings and offer customers the ability to purchase services in bulk. Customer management features allow for the recording of every customer interaction, allowing staff to effectively sell products and services. Automated inventory management provides notifications to alert staff of when to order new products and the resource management functionality helps staff to manage service rooms and/or equipment. The system generates analytics and reports on employee and business performance, showing statistics for the number of upsells, attendance rates, and more.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Images

Employee task management interface
Mobile application
View 3 more
Shortcuts video
Shortcuts screenshot: Employee task management interface Shortcuts screenshot: Mobile application

Features

Total features of Shortcuts: 63

  • Access Controls/Permissions
  • Accounting Integration
  • Ad hoc Reporting
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Automatic Backup
  • Automatic Re-ordering
  • Backup and Recovery
  • Benchmarking
  • Booking Management
  • Booth Rental Management
  • Calendar Management
  • Calendar Sync
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Mobile App
  • Customer Surveys
  • Discount Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Loyalty Program
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • Online Catalog
  • Online Payments
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Product Catalog
  • Productivity Analysis
  • Real Time Analytics
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Remote Access/Control
  • Reporting & Statistics
  • Reservations Management
  • Resource Allocation & Planning
  • Resource Management
  • Room Booking
  • Sales Reports
  • Sales Trend Analysis
  • Wait List Management
  • Website Management

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Marketing 360

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Reviews

Overall rating

4,1 /5
(116)
Value for Money
3,7/5
Features
3,9/5
Ease of Use
4,2/5
Customer Support
4/5

Already have Shortcuts?

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Showing 5 reviews of 116
Mickey H.
Overall rating
  • Industry: Cosmetics
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My Personal experience with shortcut salon..

Reviewed on 2019/09/27

Over all betterment to operations and management ...

Over all betterment to operations and management ...

Pros

I started from the begin| ! Was a wise move on my side ...

Cons

None ...It wasn't so easy for me personally
change in mind set and moved forward and learned a new and better wat 4

Julie L.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly Software

Reviewed on 2019/09/03

We are very pleased with Shortcuts in our salon. The 24/7 support has been great.

We are very pleased with Shortcuts in our salon. The 24/7 support has been great.

Pros

This salon software is so user friendly. It is easy to train my staff to use this. We use Shortcuts to schedule clients appointments and for point of sale. The variety of reports and marketing lists is great.

Cons

We really have not had any problems with Shortcuts. If we could not figure something out, the support is outstanding.

Ivy H.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Shortcuts isn't a good choice for my salon

Reviewed on 2016/12/10

I wouldn't recommend shortcuts to any salon and Ive made this clearly obvious to shortcuts. this...

I wouldn't recommend shortcuts to any salon and Ive made this clearly obvious to shortcuts. this software is not right for any non basic salon business. After spending numerous hours/days/years on extra extra extra training, encountering daily and constant system errors and issues. I managed to get help from someone who was efficient and she spent over and hour reprogramming our software after it had been set up incorrectly (by shortcuts). Then everything she spent her time doing was wasted because the system that is shortcuts managed to not save any of her updates. So suffice to say our next 3 training sessions revolved around reprogramming it again.
Please please please do your research before signing up to a shortcuts contract. Perhaps do a trial with them first. Because I am signed to a 3 year contract and would honestly have been better off using a paper and pen system.
Shortcuts is awkward, cluncky and constantly times out. When id had it over a year i was told extra training would require payment and i even paid for my receptionist to do a course which didnt even touch on the system and turned out to be nothing related to shortcuts at all. The help desk is impossible to get through to. Their systems constantly goes offline. Its very sticky and cluncky. Its not user friendly and it duplicates clients contacts and if you ask shortcuts to fix most issue they will charge you unless you nearly have a nervous breakdown.
The marketing tool requires a degree in software programming to be able to use as its completely random and not user friendly.
Before i bought S/C I couldn't have been clearer about my needs before I agreed to this system and ive lived to regret it. It was supposed to make booking easier for me and my clients but its been a complete nightmare. Other software companies were honest about what their systems couldn't do but shortcuts promised theirs could do everything on my list and more. And the truth is its not right for some. But it's not even capable of managing my stock which is extensions and Ive given up. I hate leaving reviews like this but after they fasley used a feedback they asked me to do after a training session I feel its my duty to be honest about this system and prevent others from being duped.

Pros

It looks nice

Cons

Its useless, not user friendly, over priced and very basic

Katy D.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

perfect for us

Reviewed on 2019/09/27

Pros

Familiarity and ease of use. company is always trying to improve functionality and features

Cons

i wish I had remote access to all features at any time like mind/body

Nathan S.
Overall rating
  • Industry: Education Management
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Shortcuts

Reviewed on 2019/09/29

Pros

The amount of things it can do for the cost.

Cons

Could have more robust reporting and customization of reporting.

Showing 5 reviews of 116 Read all reviews

Shortcuts FAQs

Below are some frequently asked questions for Shortcuts.

Shortcuts offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription, Open Source
  • Free Trial: Not Available

Shortcuts comes in a variety of packages for businesses of different sizes: Shortcuts Live is designed for smaller businesses and starts at $29 a month. The Essentials package includes all the core features and pricing starts at $85 a month. The Evolve package includes customer engagement functionality and pricing starts at $159 a month. The Elevate package adds a mobile guest app, customized forms, and loyalty options and pricing starts at $209 a month.

We do not have any information about Shortcuts features

Shortcuts has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Shortcuts supports the following languages:

English

Shortcuts supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Shortcuts has

Shortcuts offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Shortcuts.