myCare iMedicWare

myCare iMedicWare

EHR & PM Platform for Ophthalmologists to Improve Workflow

About myCare iMedicWare

myCare iMedicWare is a cloud-based optometry solution, which helps ophthalmology practitioners, optical shops, and billing consultants manage electronic health records, office communication and workflows in order to provide enhanced patient care. It allows enterprises to handle staff training, live medical help, and data migration, facilitating seamless process transition.

Key features of myCare iMedicWare include inventory management, patient records, appointment scheduling, and data import. The practice management module enables optometrists, as well as ophthalmologists, to streamline routine tasks and patient flows and monitor financial performance. Retail optical shops can utilize the quick order functionality to auto-populate patient data including prescriptions, orders, and payments in a unified database. It allows users to manage point-of-sale (POS) transactions, shipment tracking, insurance processing, billing, and data organization, ensuring medical compliance.

myCare iMedicWare comes with a self service portal, which lets both eye care providers and patients manage registration forms, contact lenses reorders, appointments and more to establish client engagement. Users can gain insight into their departmental performance through metrics, indicators, and action items based on real-time data, and generate reports to increase patient load.


Key benefits of myCare iMedicWare

1. Unify your workflow solutions under one powerful integrated platform featuring Electronic Health Records, Practice Management, Optical, Portal, Ambulatory Surgery Center, Analytics, iMonitor and more.
2. Simplify your technology interface, training, customer support and more.
3. Grow your practice with innovative solutions and stabilized patient care


Images

myCare iMedicWare Software - myCare iMedicWare iPad admin panel screenshot
myCare iMedicWare Software - myCare iMedicWare patient portal screenshot
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myCare iMedicWare Software - myCare iMedicWare patient portal screenshot
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myCare iMedicWare

3,7 (49)
VS.

Starting Price

US$900,00
month
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Pricing Options

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Features

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Integrations

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Ease of Use

4,0 (49)
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Value for Money

2,7 (49)
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Customer Service

3,5 (49)
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Reviews

Overall rating

3,7 /5
(49)
Value for Money
2,7/5
Features
3,6/5
Ease of Use
4,0/5
Customer Support
3,5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 49
Gloria
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Reccomend

Reviewed on 2024/03/11

Pros

Makes patient scheduling more efficient
Quick access to patient information and medical records
Storing old medical records from other physician offices is helpful
User friendly
The ability to customize software for different departments of office

Cons

I do not have any imedicware complaints at this time

Nalin
Overall rating
  • Industry: Medical Practice
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

iO Practiceware: why I love the system overall

Reviewed on 2015/01/31

Pros

First of all, I must preface my comments by the fact that I am a solo practitioner, Retina practice only, seeing roughly 30 to 40 patient encounters a day. In an attempt to be objective about the various offer, I separate software itself from connectivity issues, as well as the overall frustrations with the need for EMR, PQRS, and MU governmental regulations, which already cast negative cloud over the entire EMR implementation process. What enticed me about this product was the touchscreen interface, in addition to endorsement by a large retina group we know. We also decided to go for a cloud-based EMR rather than in-office servers. Most importantly, we prepared for implementation for three months prior to the same, per the recommendations of iO. I believe that if your implementation is rushed with any EMR system, there will be issues that will be difficult to resolve instantaneously. Having said this, from the time of implementation, it took us only several weeks before I was up to my regular patient load without a scribe! After synchronizing our billing department and its processes with iO, billing has been more efficient than pre-EMR; payments have been faster as well. Of note, we implemented in September 2014 before the last-minute rush; we had started preparing from July 2014 for implementation. Although we started with templates from another practice, which were quite comprehensive, I've been able to tailor the templates myself over the last several months, which makes patient assessment/plan summaries more efficient.

Cons

There are a good number of steps needed from seeing the patients to check out. If I look at this objectively, however, most of these have to do with PQRS/PQR I and MU requirements. I'm able to make this more efficient by rearranging the button/templates, which can be done quite easily. Initially, support had been sparse. Recently, I am able to speak with an individual, as is my office staff, in a reasonably efficient manner.
There have been issues with dropped connectivity on occasion. We are troubleshooting the same with iO; however, we are cloud-based, and I am here in the Midwest. This does not appear to be as much of issue with the software, as it is with cloud-based connectivity; nevertheless, I would choose cloud-based over server-based in an office any time, as updates are done overnight. The company is constantly updating their software. The company does respond to requests regarding software updates/modifications, and the speed of this is improving.

Taylor
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Don't go with IMedicWare

Reviewed on 2020/05/15

Terrible! See above

Terrible! See above

Pros

The software is good. The customer support and Cloud is absolutely terrible! The company does not care if your Cloud/EMR goes down. In January and February of 2020, my clinic was dramatically crippled with this issue. IMW team would just blew it off and did not want to address the issues. I have been battling them since then, and I refused to pay those two months invoices for break of contract. It cost me thousands of dollars to recover in clinic staff costs and delays. Now they say they will shut off all support to me. You can do better with any other EMR. DON'T GO WITH IMW !!!

Cons

The customer service and cloud connectivity. See above

Thomas
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Reviewed on 2013/10/16

We are a multi-specialty group that had been using iO Practiceware for almost three years. I was...

We are a multi-specialty group that had been using iO Practiceware for almost three years. I was initially apprehensive, mainly because of stories I had heard of much decreased productivity after adopting EMRs. I have been thrilled to find that the opposite is true. In fact, by the third day after implementation, I was able to see a full load of patients with only a thirty minute lag.

However, I do believe this success is entirely system-dependent. I ran into a physician that had used iO Practiceware in our office and then moved out of state to a practice that used another EMR (one which claims to have the highest number of installations in ophthalmology). He was extremely frustrated because after six months, it was still taking him twice as long to enter patient data. The drop down menus he was using in his EMR were very cumbersome. iO Practiceware, on the other hand, uses a touchscreen system which is lightning quick and simple to use.

At this point, I feel it would be most instructive to list the attributes of iO Practiceware that make it so efficient to use:

1. The system is well thought-out and organized. There is an alert button which allows important "notes to self" to be placed on a separate screen. For example, I use a treat and extend protocol on exudative macular degeneration patients. I have a note in this section indicating the current treatment interval for a given patient. This alert screen can be accessed with a push of a button from any other screen. This precludes the need to flip back to previous visits to find a note indicating a patient's treatment interval.

2. There is a highlights screen which is very well organized. It lists the previous procedures and surgeries done on a patient. The previous retinal drawing is also shown. From this screen, a chronological list of previous visions and pressures can be accessed by touching the current vision or pressure on that screen. The font size used on this screen is very large so that information can be seen at a glance from even 5 feet away.

3. A separate interpretation and report for testing such as OCT or FA can be accessed at any time. Also op notes for lasers can be accessed at any time.

4. Referral letters are easy to generate and an updated list of physician phone numbers are in the system. The letters are sent by a simple push of a button.

5. The system is easily customizable. A computer savvy person can add treatment templates in a matter of minutes without having to hire an expensive programmer.

6. The monthly maintenance agreement cost was very reasonable when compared to other systems we looked at.

7. Service is very personalized in that we are usually able to work with the same person on an ongoing basis.

8. Information is stored on an on-site server rather than in the cloud. This has many advantages in terms of speed of information access. There is virtually no lag when images are retrieved.

9. Documentation of patient information is extremely thorough. All bases are covered. In fact, a practice consultant that does practice self-audits remarked that this was the best system she had encountered so far in terms of documentation.

In summary we have been very happy with iO Practiceware. It has increased my efficiency by 10 to 15 percent over paper charts. Also, documentation is a hundred percent better than patient charts.

Armando
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Reviewed on 2013/04/05

I am a both a retina and uveitis specialist; I work in 3 different practices. After experiencing a...

I am a both a retina and uveitis specialist; I work in 3 different practices. After experiencing a significant patient volume drop, an increase in wasted time, and complete inefficiency with the EyeMD EHR software that one of the practices I worked for purchased, I was in complete disappointing about the whole idea of EMR.

In the 2011 ASRS meeting, I noticed the IO Practice Ware vendor, after a brief demonstration I was almost in tears of emotion as I saw the beauty, ease and efficiency of this system. I decided to choose IO for my other 2 practices and I will tell you why I love it so much!!!

The first thing you notice is that it is touch screen, this makes the brain get accustomed to it fast, besides the design is very logical and follows your thought; like the iPhone of EMRs for ophthalmology.

The second best thing is that every piece of exam information is on a single screen; you do not have to browse through 20 tabs to find back what the IOP is.

The third thing is that it handles images in the PDF format; this is extremely important. Most imaging devices can print, so IO takes a Print to PDF file and uses it as your image file. This makes the program go ultra-fast. The best part of all, you see the images in a second screen while you read in the exam window (like a radiologist). You can open multiple images at once and browse through the PDF image files with extreme speed and ease. No need to wait until anything downloads through the server. I will also mention that E-prescribing with IO is too easy, takes really just a fraction of what it takes to write a prescription with pen and pad (you can technically write a prescription in 3 seconds or less with IO).

After a year of using IO I must say, my patient notes are 300% better documented. My referral letters are all on time and take almost no time to create. I am seeing more patients than before IO (this EHR is extremely fast), and my revenue per patient is up as I can now code with confidence, support the codes with multiple diagnoses (chosen by me), the system reminds you when to use modifiers.

Their customer support is lovely, they will customize each screen any way I want it to make me even faster. They will solve most problems almost immediately.

In summary, I would recommend this software to any retina surgeon or uveitis specialist who is concerned about losing speed or seeing less patients when transitioning to EHR. I love the fact that I use IO, I am very happy for the choice I made. I feel that I have purchased a superior product.

Showing 5 reviews of 49 Read all reviews

myCare iMedicWare FAQs

Below are some frequently asked questions for myCare iMedicWare.

myCare iMedicWare offers the following pricing plans:

  • Starting from: US$900,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing starts from $900 per month per user and varies according to number of providers, training and implementation needs.

myCare iMedicWare has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

myCare iMedicWare supports the following languages:

English

myCare iMedicWare supports the following devices:

Android (Mobile), iPhone (Mobile)

We do not have any information about what integrations myCare iMedicWare has

myCare iMedicWare offers the following support options:

Email/Help Desk, Phone Support, Chat

Related categories

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