Nimbata

Call tracking analytics for direct marketing, PPC, and SEO

About Nimbata

Nimbata is a cloud-based call tracking solution that allows marketing teams to track call conversions and tie these to online or offline marketing campaigns to better understand which campaigns are driving calls to their business. With local and toll free tracking numbers, Nimbata helps users understand customer patterns, behaviors, trends, and other factors driving revenue. Users can also schedule and customize call routes to and from different destinations by the minute or hour.

With Nimbata, businesses can place tracking numbers on various marketing sources such as landing pages, display ads, paid search or social campaigns and track inbound call activity from each source in real-time. Post-call functionalities let users track agent activities, rate calls, add feedback, flag priorities, track conversions, and more. Users can also record calls for quality monitoring, and to train new agents using existing best practices.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Nimbata

• Nimbata is an easy to set up software as a serves call tracking solution, which does not require huge IT investment and can be setup in minutes.

• Visualize calls in real time and understand which marketing efforts are driving the best leads to the business.

• Use call recording to automatically record inbound calls for call quality monitoring and to train agents based on what works best.

• The out-of-the-box solution includes integrations with a range of third party services, such as Google Ads, Google Analytics, Salesforce, Hubspot, Zapier and more.

• Gain the insights to make informed business decisions, optimize campaigns for more leads and sales, and stop campaigns with a low ROI.

Devices

Business size

S M L

Markets

Argentina, Austria, Australia, Belgium, Brazil, Canada, Switzerland, Chile, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Hungary, Ireland, Italy, Japan, Lithuania, Latvia, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Sweden, Slovakia, Thailand, United States, South Africa

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

Nimbata Software - Call Tracking welcome
Nimbata Software - Call Tracking Numbers
Nimbata Software - Call Tracking Integrations
Nimbata Software - Call Tracking Dashboard
Nimbata Software - Call Tracking Recordings
View 6 more
Nimbata video
Nimbata Software - Call Tracking welcome Nimbata Software - Call Tracking Numbers Nimbata Software - Call Tracking Integrations Nimbata Software - Call Tracking Dashboard Nimbata Software - Call Tracking Recordings

Features

Total features of Nimbata: 34

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Archiving & Retention
  • CRM
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Caller ID
  • Campaign Analytics
  • Conversion Rate Optimization
  • Conversion Tracking
  • Data Import/Export
  • File Transfer
  • Keyword Tracking
  • Lead Capture
  • Monitoring
  • Multi-Campaign
  • On-Demand Recording
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Scheduled Recording
  • Third Party Integrations
  • Visitor Tracking
  • Voice Mail

Alternatives

Salesforce Sales Cloud

4,4
#1 Alternative to Nimbata
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

CallRail

4,5
#2 Alternative to Nimbata
An analytics platform designed for those who rely on quality calls and inbound leads to measure success.

CallTrackingMetrics

4,5
#3 Alternative to Nimbata
CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full...

ActiveDEMAND

4,2
#4 Alternative to Nimbata
ActiveDEMAND is an online integrated marketing platform used by marketers and agencies to promote their products and...

Reviews

Overall rating

4,9 /5
(13)
Value for Money
5/5
Features
4,9/5
Ease of Use
4,8/5
Customer Support
4,9/5

Already have Nimbata?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 13
Joanna V.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nimbata Rocks!

Reviewed on 2019/10/15

Nimbata has become a part of my sales packages as it helps me tp track the leads that I am...

Nimbata has become a part of my sales packages as it helps me tp track the leads that I am generating from my SEO Marketing campaigns for my clients and partners in an effective way, which is a prerequisite in my contracts. Tracking the performance of our marketing campaigns should be a priority for all marketers and Nimbata offers us this great opportunity.

Pros

I like the ease of use it has and the top notch customer support that always helps me to set up new client accounts fast and effectively.

Cons

There is nothing that I don't like about the software.

Alternatives Considered

CallRail

Reasons for Switching to Nimbata

Nimbata has a Greek department and speaking to a fellow Greek customer support team mate from Nimbata made a nice difference, our chemistry worked and I trust them ever since, since they are always very helpful.
Andrea P.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

De las Mejores Herramientas de Call Tracking

Reviewed on 2020/04/14

Lo utilizamos para Clínicas Dentales. Con Nimabata hemos podido medir qué llamadas ingresan a la...

Lo utilizamos para Clínicas Dentales. Con Nimabata hemos podido medir qué llamadas ingresan a la clínica a través de Google Ads y Facebook y podemos determinar qué estrategias digitales funcionan y cuál es el ROI.

Pros

Nimbata me parece una herramienta de call tracking muy completa. Puedo hacer el correcto seguimiento de las llamadas que entran a través de los diferentes canales digitales, como Google y Facebook. Es muy sencilla y fácil de configurar. ¡La recomiendo 100%!

Cons

Tal vez, revisar la creación de objetivos con Analytics. Yo lo manejo, pero algunas veces los datos que me salen en analytics no me cuadran con los datos de Nimbata.

Alternatives Considered

Salesforce Sales Cloud

Response from Nimbata

Thank you so much for your kind review Andrea!

Happy to hear you like the platform.

Indeed - there may be times when the calls reported in your Nimbata dashboard don't match what is presented in your Google Analytics goals.

Our dashboards present all call activity (answered, unanswered, repeat, etc) whereas Google Analytics may report on unique conversions. For example, visitors who called twice but were attributed to the same campaign (or goal) would only show up once.

As you correctly mention, it's always best to also check that events in your Google Analytics account match with the Nimbata dashboards :)

Thomas H.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Call Tracking Software mit sehr gutem Support

Reviewed on 2020/04/15

Die Software eignet sich hervorragend zum Call Tracking auf Basis der Traffic Source oder pro...

Die Software eignet sich hervorragend zum Call Tracking auf Basis der Traffic Source oder pro Besucher.
Der Support ist sehr gut zu erreichen und hilfsbereit. Es wurde sogar auf unsere individuellen Anforderungen eingegangen.

Pros

Der Service macht das, was er soll, nämlich Anrufe und deren Traffic-Ursprung nachvollziehbar(er) zu machen.
Für uns war es wichtig, zu wissen, welcher Traffic aus welchen Quellen zu welchen Anrufen führt.
Es ist möglich, das Ganze auf Trafficsource Basis zu tracken oder auf Basis einzelnener Besucher.
Das Ganze funktioniert, indem ein Code-Snippet auf der Website eingebunden wird, wordurch statische Telefonnummern durch dynamische, bei Nimbata registrierte, ortsbezogene, rotierende Rufnummern ersetzt werden.
Es gibt einige Konfigurationsmöglichkeiten, es ist funktioniert aber ohne viele Schritte.

Cons

Es gibt Konkurrenzprodukte, die noch umfangreicherer Analysen oder bspw. auch detailliertere Salesforce Integrationen bieten.
Dies war für uns aber kein Entscheidungspunkt.

Desweiteren muss bei der Telefonnummernregistierung ein Dokument ausgefüllt werden, damit man ortsgebundene Telefonnummern bestellen kann.
Dies ist eine rechtliche Anforderung und nicht Nimbata spezifisch. Nimbata macht diesen Prozess so angenehm wie möglich.

Alexandros K.
Overall rating
  • Industry: Broadcast Media
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A powerful tool for every business!

Reviewed on 2019/11/08

I was searching a long time for a service like this and I am really happy that a friend of mine...

I was searching a long time for a service like this and I am really happy that a friend of mine suggested Nimbata. My revenue streams are based at a high percent on incoming calls, so it is of paramount importance for me to know which of my marketing activities drive customers to call. In addition to this, I run Google Ads for my business and Nimbata helped me gain valuable insights with regard to the effectiveness of the used keywords.

Pros

The thorough reporting, not to mention the exquisite customer support available 24/7.

Cons

Nothing negative to mention about the platform

Ilias K.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I get exactly what I need!

Reviewed on 2019/11/07

With Nimbata I can easily measure my marketing performance in 5 different countries, and make...

With Nimbata I can easily measure my marketing performance in 5 different countries, and make data-driven decisions. Simple as that! I get what I need, at very reasonable prices.

Pros

First of all, it was easy to find tracking numbers for the countries I was planning to run my campaigns. Secondly, the customer support is always stand-by to help. I also loved Nimbata’s integration with Zapier app.

Cons

Not at all

Showing 5 reviews of 13 Read all reviews

Nimbata FAQs

Below are some frequently asked questions for Nimbata.

Nimbata offers the following pricing plans:

  • Pricing model: Free Version, Subscription
  • Free Trial: Available

The only call tracking platform that charges per answered call - not per minute!

Nimbata has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Nimbata supports the following languages:

English

Nimbata supports the following devices:

Nimbata integrates with the following applications:

Facebook for Business, Google Ads, Google Analytics, Google Sheets, HubSpot CRM, Salesforce Sales Cloud, WordPress, Zapier

Nimbata offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Nimbata.