About Relatient

Relatient is a web-based patient appointment reminder system, which helps hospitals and healthcare centers manage and send reminders for scheduled appointments with emails, texts, and voice messages. Key features include data capture, configurable workflows, survey collection, and reputation management.

The application enables practitioners to reschedule appointments, send notifications for missed visits, share emergency alerts, and record patient responses across multiple locations. Team members can create custom reminders according to location, doctor, and appointment type. Health centers can generate bill statements, check outstanding balances, and manage payment plans through the user dashboard. Plus, the HIPAA-compliant solution enables doctors to share health documents and insurance information as well as chat with patients via a secure two-way communication channel.

Relatient offers integration with multiple third-party electronic medical record (EMR) and practice management (PM) platforms, including AdvancedMD, AllMeds, AntWorks, Aprima, Athenahealth, Cerner, eClinicalWorks, Epic, Lytec, MacPractice, and SOAPware. It comes with a mobile app that lets patients register, add check-in times, and confirm visits. The solution also allows providers to create targeted campaigns for patients and generate real-time reports based on the number of enrollments and revenue growth.

Key benefits of Relatient

Highly customer rated on KLAS
Multi-location management and reporting
85+ PM/EHR Integrations

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Relatient patient payment dashboard
Relatient secure messaging
Relatient survey collection
View 4 more
Relatient screenshot: Relatient patient payment dashboard Relatient screenshot: Relatient secure messaging Relatient screenshot: Relatient survey collection

Features

Total features of Relatient: 37

  • Activity Dashboard
  • Analytics
  • Appointment Management
  • Approval Process Control
  • Automated Scheduling
  • Automatic Notifications
  • Calendar Management
  • Campaign Management
  • Chat
  • Client Portal
  • Collections Management
  • Communication Management
  • Configurable Workflow
  • Custom Forms
  • Customizable Branding
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Notifications
  • Feedback Collection
  • HIPAA Compliance
  • Instant Messaging
  • Monitoring
  • Multi-Location
  • Progress Tracking
  • Ratings & Reviews
  • Real Time Monitoring
  • Real Time Reporting
  • Registration Management
  • Reminders
  • Retention Management
  • Secure Login
  • Self Service Portal
  • Survey Management
  • Third Party Integration
  • Two-Factor Authentication
  • Voice Mail

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Reviews

Overall rating

4,7 /5
(19)
Value for Money
4,6/5
Features
4,7/5
Ease of Use
4,7/5
Customer Support
4,7/5

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Showing 5 reviews of 19
Dana E.
Overall rating
  • Industry: Medical Practice
  • Company size: 1 001-5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pleased with all of their products

Reviewed on 2019/06/19

Relatient allows us to customize our appointment reminders by practice, in turn making our offices...

Relatient allows us to customize our appointment reminders by practice, in turn making our offices really feel in control of the messaging to their patients. Their development team has always been transparent with timelines and expectations, and are quick to resolve any issues that may arise. Additionally, the account managers are knowledgeable of their products, always willing to listen, and will involve any necessary parties (even the CEO) when expectations have to be adjusted.

Pros

The eRegistration platform that allows our patients to complete all necessary paperwork from a link in their appt reminders.

Cons

The lack of customization when it comes to recall messages, which is a large part of our patient engagement.

Response from Relatient

Thank you for your review. This feedback regarding has been forwarded to our Product Development team for further evaluation.

Jonathan M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Painless patient engagement

Reviewed on 2019/06/21

Pros

Flexibility. Relatient is capable of "bobbing and weaving" to meet the needs of their customers. We've worked with other vendors, but no one matches Relatient's quality and service in the patient engagement space.

Cons

That we didn't use them sooner. Using Relatient out of the gate would have saved our organization many headaches.

Response from Relatient

Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.

Karen C.
Overall rating
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good product

Reviewed on 2019/06/19

Pros

This software has the potential to be game-changing for a medical practice. We really enjoy having the opportunity to reach our patients for reminders without having to take time out of an already busy practice to sit and make phone calls/emails.

Cons

My only concern is with the "cancel" or "reschedule" option on the SMS and email reminders. It does NOT remove the patient from the Allscripts schedule and unless you go into the portal, you don't realize that a patient has opted for cancellation or rescheduling their appointment. I have asked to have those options removed from our reminders, but as of yet, it hasn't happened. If they can get that corrected, I'd give it 5+ stars.

Response from Relatient

Thank you for your review! There are several options for processing 'Cancel' and 'Reschedule' requests with Allscripts. Our Support Team will be reaching out to you discuss the details.

Tina H.
Overall rating
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Valued business partner

Reviewed on 2019/06/19

In the first month of using the appointment reminders, our no show visits dropped over 50% and have...

In the first month of using the appointment reminders, our no show visits dropped over 50% and have remained consistent around 4.2% of total appointments. With the use of this system, we have also been able to increase our visits that get rescheduled and to know about our cancelled visits in enough time to refill the slot on our schedule with other patients needing to be seen. This efficiency helps to maximize the time our providers spend taking care of our patients and helps our patients get into the office sooner.

Pros

The Relatient service offerings have been valuable to our business and are user friendly for both the business and the customer. Our patients have expressed positive feedback with our adding these services. Relatient provides a highly qualified training and support staff who have been swift with results and answers any time we have a need. We especially enjoy that it interfaces with our EMR so there are no required reports to upload, but at the same time we still have the ability to sign into the Relatient site and do searches and download any informational reports that we might want to review. Another great feature is the ability to do special communications to our patients (for example if we have an emergency closing, we can very easily do a mass communication to all scheduled patients to let them know.)

Cons

We honestly do not have a dislike with any of the Relatient service offerings. They stay ahead of us so that they are offering things we need before we know we need it.

Response from Relatient

Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.

Lisa L.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Relatient Review

Reviewed on 2019/06/20

Generally my experience with Relatient has been positive. Their customer support is normally very...

Generally my experience with Relatient has been positive. Their customer support is normally very quick to resolve any issues. There have been a few issues at times with integrating with Modernizing Medicine when there have been software updates either by Relatient or Modernizing Medicine.(These have been very few though)

Pros

It is fairly easy to use.
I like that when someone confirms their appointment that the system automatically confirms the appointment in Modernizing Medicine.
I like the demand messaging - you are able to send messages to a group of people at the same time about office closures, appointment reschedules, recalls etc.

Cons

Initially it was frustrating that you couldn't mark that someone only wanted a text or a call to their cell phone. This has been since added. However, you cannot link an opt out email, call, text to a specific person/family member.
If someone requests to reschedule their appointment, and the appointment is rescheduled, it looks like that they still want to reschedule their new appointment.

Response from Relatient

Thank you for your review! The Appointment Flow process in your practice management system will allow you to track which appointments have been rescheduled. Our Support Team will be reaching out to provide additional information to optimize your Relatient solution.

Showing 5 reviews of 19 Read all reviews

Relatient FAQs

Below are some frequently asked questions for Relatient.

Relatient offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Relatient for pricing details

Relatient offers the following features:

  • Automated Scheduling
  • Calendar Management
  • Customizable Branding
  • Group Scheduling
  • Messaging
  • Mobile Access
  • Multi-Location
  • Progress Tracking

Relatient has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Relatient supports the following languages:

English

We do not have any information about what devices Relatient supports

Relatient integrates with the following applications:

AdvancedMD for Mental Health, Cerner PowerChart, Dentrix Ascend, DrChrono, EpicCare, MedEvolve, Modernizing Medicine, athenaOne

Relatient offers the following support options:

Phone Support, Online Support, Knowledge Base

Related categories

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