Relatient

About Relatient
Relatient is a web-based patient appointment reminder system, which helps hospitals and healthcare centers manage and send reminders for scheduled appointments with emails, texts, and voice messages. Key features include data capture, configurable workflows, survey collection, and reputation management.
The application enables practitioners to reschedule appointments, send notifications for missed visits, share emergency alerts, and record patient responses across multiple locations. Team members can create custom reminders according to location, doctor, and appointment type. Health centers can generate bill statements, check outstanding balances, and manage payment plans through the user dashboard. Plus, the HIPAA-compliant solution enables doctors to share health documents and insurance information as well as chat with patients via a secure two-way communication channel.
Relatient offers integration with multiple third-party electronic medical record (EMR) and practice management (PM) platforms, including AdvancedMD, AllMeds, AntWorks, Aprima, Athenahealth, Cerner, eClinicalWorks, Epic, Lytec, MacPractice, and SOAPware. It comes with a mobile app that lets patients register, add check-in times, and confirm visits. The solution also allows providers to create targeted campaigns for patients and generate real-time reports based on the number of enrollments and revenue growth.
Key benefits of Relatient
Highly customer rated on KLAS
Multi-location management and reporting
85+ PM/EHR Integrations
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Reviews
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- Industry: Medical Practice
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pleased with all of their products
Reviewed on 2019/06/19
Relatient allows us to customize our appointment reminders by practice, in turn making our offices...
Relatient allows us to customize our appointment reminders by practice, in turn making our offices really feel in control of the messaging to their patients. Their development team has always been transparent with timelines and expectations, and are quick to resolve any issues that may arise. Additionally, the account managers are knowledgeable of their products, always willing to listen, and will involve any necessary parties (even the CEO) when expectations have to be adjusted.
Pros
The eRegistration platform that allows our patients to complete all necessary paperwork from a link in their appt reminders.
Cons
The lack of customization when it comes to recall messages, which is a large part of our patient engagement.
Response from Relatient
Thank you for your review. This feedback regarding has been forwarded to our Product Development team for further evaluation.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Painless patient engagement
Reviewed on 2019/06/21
Pros
Flexibility. Relatient is capable of "bobbing and weaving" to meet the needs of their customers. We've worked with other vendors, but no one matches Relatient's quality and service in the patient engagement space.
Cons
That we didn't use them sooner. Using Relatient out of the gate would have saved our organization many headaches.
Response from Relatient
Thank you for the review! At Relatient, we appreciate hearing feedback from our customers.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Downhill sadly
Reviewed on 2024/07/10
I would have recommended them before, but now, never. Since they took their customer support...
I would have recommended them before, but now, never. Since they took their customer support overseas - I am looking for alternative solutions, because the support I am receiving for the price that we pay, is not OK.
Pros
they offer a lot of great services, when they work.
Cons
their customer service used to be their saving grace, I've had issues, but I would call and get it taken care of. Now I have many open tickets and get no where and can't call to get any thing solved. It is bad, really bad.
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Relatient Review
Reviewed on 2024/07/05
Pros
We love the ability to customize the scheduling ability for each individual. This was previously a huge issue of scheduling errors and this product was able to decrease those errors tremendously
Cons
My only dislike would be that it does not currently allow you to make changes in a group setting, you must make edits individually and this can be tedious.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
DASH Review
Reviewed on 2023/06/19
Keeps jobs organized and easy to access.
Keeps jobs organized and easy to access.
Pros
The dash view link that insurance agents can have to see our notes and photos for the claim.
Cons
When the system slows down or when the errors messages come up.
Relatient FAQs
Below are some frequently asked questions for Relatient.Q. What type of pricing plans does Relatient offer?
Relatient offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Contact Relatient for pricing details.
Q. Who are the typical users of Relatient?
Relatient has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Relatient support?
Relatient supports the following languages:
English
Q. Does Relatient support mobile devices?
Relatient supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Relatient integrate with?
Relatient integrates with the following applications:
AdvancedMD for Mental Health, Dentrix Ascend, DrChrono, Epic, Exscribe EHR & PM, MedEvolve, ModMed, Oracle Ambulatory EHR, athenaOne
Q. What level of support does Relatient offer?
Relatient offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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