Social commerce & customer engagement solution for retailers
4.9/5 (84 reviews)CommentSold is a cloud-based social commerce solution which assists retailers with customer engagement and referrals. Its key features include catalog management, search engine optimization, predefined templates, data synchronization, channel management and reporting.
The online application allows customers to identify purchasable items in a post, video or live stream and add comments. An invoice is sent through messenger or email and customers can click a link to access their cart and check out. With the gamification feature, users can send timed pending cart reminders to customers and configure cart expiration duration. The shipping functionality enables staff to generate packing lists and labels, combine and ship orders and manage multiple orders at once.
CommentSold includes a reporting tool which allows managers to view stock, analyze customer trends and monitor vendor performance. It helps teams automate tax calculations, monitor fulfillment activities and check real-time inventory levels. The system lets firms create a branded mobile application and synchronize it with the web store.
Pros
This software has transformed how I do live sales for my customers. No longer am I answering the "I was first on my screen; why didn't I get it?" questions! CommentSold tracks the customers comments on the Facebook server, so I don't have to worry about it and my customers LOVE it! They don't have to worry about which screen, although they joke they need faster computers and faster internet!
CommentSold's waitlist feature is invaluable as a production planning tool. I can easily look at the data that shows me which products are the most popular as well as which fabrics I should re-buy. It has taken a ton of guess work out of the "what do I make next?" conversation. Also, it means that if someone doesn't buy something, that I don't have to worry about that abandoned cart! It automatically goes to the next person in line. This also means that my customers are constantly wanting to interact with my page and group to make sure that they don't miss something they love with a simple "sold."
The inventory logs as well as the comment logs have also made it so I have very few disputes. I can screen cap a customer's log and tell them they did claim it, but also let them know they are welcome to delete it from their cart. The forethought and planning that has gone into making this a tool that is easy to use as well as one the is a productive and time saving tool is amazing.
The team at CommentSold is awesome and I have gotten tech support even on a Sunday morning!
Cons
I have very few things I wish they did differently, as I am super impressed the team and the program. However, I wish the trash can for the deletion of items was on the same line as the item name. I have had a few customers hit the trash button on the wrong item.
I also wish they had an app for my phone, so I can answer questions for customers if I am away from my computer. The mobile site is super fast and amazing for my phone, and generally I just always have it on a tab in my phone's browser, but I would love an app. (Which they say is coming soon!!)
The software is amazing!! I cannot say enough good things about your customer service reps. I feel like I've got a "friend" out there who handles things ASAP once I send a request. The response time is super fast and the CS reps' knowledge is unmatched. Excellent company and very well run.
Pros
I began a tiny online shop and was utilizing spreadsheets for inventory, taking orders and managing orders. I then had to use Paypal to invoice, send constant reminders and beg people to pay their invoices. CommentSold changed ALL of that!! I was spending an average of 4 hours every day/night on invoicing and followups. CS took that chore away completely! I love the fact I can track accurate inventory and update as needed so I don't oversell any item. I couldn't manage my business, which has grown tremendously, without it! And my accountant loves that he can log in and pull reports for tax purposes. An all-arond win/win for everyone!
Cons
Currently, the only issue I have is that every time I log in and pull up Products, its in reverse order. oldest product posted. I have to manually change it to sort by SKU and then re-sort to newest first.
Overall, it does the basics very well and the gamification feature is a great tool. However, there is definitely room for improvement and innovation as mentioned above. On the otherhand, if your only goal is to integrate socials with sales, and make it a seamless experience, than CommentSold does this well.
Pros
I love how Commentsold helps to convert social interactions into sales by seamlessly integrating sales channel with social channel (facebook and instagram). The system cleverly combines CRM and sales and makes it easier for customers to make a quick purchase. This also increases impulse purchases and this is further reinforced with a countdown timer in cart. In addition, the gamification feature is awesome. This makes it a fun and rewarding experience that produces positive psychological reinforcement. This also encourages return customers, especially if they are good at the games.
Cons
Aside from the gamification feature, it is a pretty straightforward system that helps to streamline and facilitate social interaction with sales. It does this well and it may save a little time from both the buyer and seller perspective. However, I wish there were more options that added value and make it more innovative. For example, allowing group purchases where if a certain amount of people commit to an item, the price is reduced even further (a.k.a. crowd buying like what MassGenie does). Social media is the best place for that to be utilized.
Commentsold automates so much of our business, so that we can spend time marketing and taking care of our customers. It also allows us to not have to manage/respond to every single comment. We have a website included in our monthly package that is seamlessly integrated to our customer shopping account and backend. We have coupon features, shipping features, app features, constant bug fixes and updates. Their customer service is AMAZING! We have a live chat available with crazy fast responses. We have access to customer service reps by simply scheduling a call. They are LITERALLY worth so much more than we pay monthly. We could NOT run our retail business without them. Simple as that.
Pros
The seamless function between customers commenting sold on Facebook, being led to their account page, checking out, and the order appearing on our end. Fully detailed, paid for, and ready to be shipped.
Cons
Zero complaints - they are on top of bugs and updates before we even realize we need something changed. They also keep us updated on Facebook changes before the population knows anything has changed. Amazing.
Overall we love CS. It gets better every day and I can't wait to see what the next year holds and what kind of features that CS develops. Keep up the good work!
Pros
Commentsold has allowed us to automate daily task, and continues to evolve. I think that is the neatest part of being apart of the CS family is that the platform is changing all of the time. The CS we have today is completely different than a year ago when we signed on.
Cons
Because the platform is ever evolving sometimes small details can get missed or features get released that are glitchy. I understand the nature of it is to release the features and then continue to adapt them and change them so learning to understand that sometimes things break has been my least favorite part but a very small part. As a whole I would still rate CS as A+!
Startup version is $49 per month
Boutique version is $149 per month
Enterprise plans are also available - contact CommentSold for more information.
Below are some frequently asked questions for CommentSold.
CommentSold offers the following pricing plans:
Starting from: US$49,00/month
Pricing model: Subscription
Free Trial: Available
Startup version is $49 per month
Boutique version is $149 per month
Enterprise plans are also available - contact CommentSold for more information.
CommentSold offers the following features:
CommentSold has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
CommentSold supports the following languages:
English
CommentSold has the following pricing plans:
Subscription
We do not have any information about what devices CommentSold supports
CommentSold integrates with the following applications:
Avalara, BigCommerce, Facebook, Instagram, Intercom, PayPal, ShipStation, Shopify, Square for Retail, Stripe
CommentSold offers the following support options:
Knowledge Base, Online Support, Phone Support, Video Tutorials
CommentSold saves me on average 8-10 hours of work in invoicing customers. After a live sale I used to have to sit down and after sorting a spreadsheet, I would manually invoice each and every customer. This also led to me having to spend a whole day "correcting" draft orders in Shopify for people who wanted to delete, add, or change an order. With CommentSold, the customer is in control of his/her cart and I am just a bystander. I add coupons to customers as needed, but it takes no time to do that. It has also managed to free up me having to have a comment recorder who tracks what everyone claims. Making everyone's life less stressful: customers, myself, and my hubby.
I have also been able, through CommentSold's extensive logging system, finally gotten Shopify to find and fix a bug on my website. After two years of them not believing that the bug existed, I have shown them using CommentSold's inventory logs.
The support team has been amazing. The team is AMAZING! I never have to worry if I don't know how to do something, I am just a chat away from a help or a quick search to a 3-4 minute video tutorial.
My customers are also in love with CommentSold as they feel like they have more control over their purchases! And is has SERIOUSLY sped up my FB Live Sales. I used to need 4-5 hours to get through the number of items I have. On my last live, I did more items than I have ever done in just 3 HOURS!