CommentSold

4.8 (114)
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Social commerce & customer engagement solution for retailers

About CommentSold

CommentSold is a cloud-based social commerce solution which assists retailers with customer engagement and referrals. Its key features include catalog management, search engine optimization, predefined templates, data synchronization, channel management and reporting.

The online application allows customers to identify purchasable items in a post, video or live stream and purchase through comments. An invoice is sent through messenger or email and customers can click a link to access their cart and check out. With the gamification feature, users can send timed pending cart reminders to customers and configure cart expiration duration. The shipping functionality enables staff to generate packing lists and labels, combine and ship orders and manage multiple orders at once.

CommentSold includes a reporting tool which allows managers to view stock, analyze customer trends and monitor vendor performance. It helps teams automate tax calculations, monitor fulfillment activities and check real-time inventory levels. The system lets firms create a branded mobile application and synchronize it with the web store.


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CommentSold Software - Auto invoicing feature
CommentSold Software - Inventory management tool
CommentSold Software - Social sharing module
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CommentSold video
CommentSold Software - Auto invoicing feature
CommentSold Software - Inventory management tool
CommentSold Software - Social sharing module

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CommentSold

4.8 (114)
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Starting Price

US$149.00
month
US$9.99
month

Pricing Options

Free version
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Features

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Integrations

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1

Ease of Use

4.7 (114)
4.2 (1,335)

Value for Money

4.5 (114)
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Customer Service

4.8 (114)
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Reviews

Overall rating

4.8 /5
(114)
Value for Money
4.5/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.8/5

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Showing 5 reviews of 114
Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The only software for comment selling...

Reviewed on 2018/10/21

Brandon "Genius Boy" and his team have done an amazing job.

Brandon "Genius Boy" and his team have done an amazing job.

Pros

Saves hundreds of hours weekly. We could not sell as much as we do without this software. It would be impossible to keep track manually of everything.

Cons

There is a huge list of great features that are going to be added. I want them all NOW but realize development takes time. It is good to know that they are forward thinking and their roadmap is well thought out. Every week they release new features.

Lindsey
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Investment for My Facebook Live Sales!

Reviewed on 2018/10/05

CommentSold saves me on average 8-10 hours of work in invoicing customers. After a live sale I...

CommentSold saves me on average 8-10 hours of work in invoicing customers. After a live sale I used to have to sit down and after sorting a spreadsheet, I would manually invoice each and every customer. This also led to me having to spend a whole day "correcting" draft orders in Shopify for people who wanted to delete, add, or change an order. With CommentSold, the customer is in control of his/her cart and I am just a bystander. I add coupons to customers as needed, but it takes no time to do that. It has also managed to free up me having to have a comment recorder who tracks what everyone claims. Making everyone's life less stressful: customers, myself, and my hubby.

I have also been able, through CommentSold's extensive logging system, finally gotten Shopify to find and fix a bug on my website. After two years of them not believing that the bug existed, I have shown them using CommentSold's inventory logs.

The support team has been amazing. The team is AMAZING! I never have to worry if I don't know how to do something, I am just a chat away from a help or a quick search to a 3-4 minute video tutorial.

My customers are also in love with CommentSold as they feel like they have more control over their purchases! And is has SERIOUSLY sped up my FB Live Sales. I used to need 4-5 hours to get through the number of items I have. On my last live, I did more items than I have ever done in just 3 HOURS!

Pros

This software has transformed how I do live sales for my customers. No longer am I answering the "I was first on my screen; why didn't I get it?" questions! CommentSold tracks the customers comments on the Facebook server, so I don't have to worry about it and my customers LOVE it! They don't have to worry about which screen, although they joke they need faster computers and faster internet!

CommentSold's waitlist feature is invaluable as a production planning tool. I can easily look at the data that shows me which products are the most popular as well as which fabrics I should re-buy. It has taken a ton of guess work out of the "what do I make next?" conversation. Also, it means that if someone doesn't buy something, that I don't have to worry about that abandoned cart! It automatically goes to the next person in line. This also means that my customers are constantly wanting to interact with my page and group to make sure that they don't miss something they love with a simple "sold."

The inventory logs as well as the comment logs have also made it so I have very few disputes. I can screen cap a customer's log and tell them they did claim it, but also let them know they are welcome to delete it from their cart. The forethought and planning that has gone into making this a tool that is easy to use as well as one the is a productive and time saving tool is amazing.

The team at CommentSold is awesome and I have gotten tech support even on a Sunday morning!

Cons

I have very few things I wish they did differently, as I am super impressed the team and the program. However, I wish the trash can for the deletion of items was on the same line as the item name. I have had a few customers hit the trash button on the wrong item.

I also wish they had an app for my phone, so I can answer questions for customers if I am away from my computer. The mobile site is super fast and amazing for my phone, and generally I just always have it on a tab in my phone's browser, but I would love an app. (Which they say is coming soon!!)

Rachel
Overall rating
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

It takes me hours to get it started

Reviewed on 2020/09/11

Pros

Once I’m done setting up it’s fine, but to get started it takes me hours to get started!
Safari doesn’t work so I have to figure out what works best!

Cons

Getting started! I can’t use safari! I have to use google chrome!

Laura
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best Software with Social Selling Interaction

Reviewed on 2021/09/28

My experience with commentsold has been very pleasant. By using the Commentsold software my sales...

My experience with commentsold has been very pleasant. By using the Commentsold software my sales have increased 67% year over year. My experience has been positive working with tech support, and my navigator. Commentsold is a software company that I can rely on 100%.

Pros

The largest benefit of Commentsold is that the company never sits still. Commentsold continues to move rapidly implement new features and improves structure that directly affects our bottom line. I like that this company is customer driven and offers solid solutions in a complex selling environment.

Cons

I can’t think of anything I like least about this software.

Response from CommentSold

Hi Laura! Thanks so much for taking the time to leave us a review. Congratulations! -that's amazing! We're so happy to hear that your sales have increased since implementing CommentSold for your business. Our goal is always to continue to grow and improve to better serve our retailers and we're so happy to hear that has been beneficial for you. Looking forward to your continued success in the future!

Gabriella
Overall rating
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great peoduct

Reviewed on 2021/10/05

I really like that this product does it all. Tracks inventory, invoices, assists with taxes

I really like that this product does it all. Tracks inventory, invoices, assists with taxes

Pros

Easy to use. This product does everything for me.

Cons

Cost can be high when adding commission and monthly fee.

Response from CommentSold

Hi Gabriella! We appreciate you taking the time to leave us feedback. We're so glad that CommentSold is the all-in-one platform for your business! Looking forward to your continued success!

Showing 5 reviews of 114 Read all reviews

CommentSold FAQs

Below are some frequently asked questions for CommentSold.

CommentSold offers the following pricing plans:

  • Starting from: US$149.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Startup version is $49 per month Boutique version is $149 per month Enterprise plans are also available - contact CommentSold for more information.

CommentSold has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

CommentSold supports the following languages:

English

CommentSold supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

CommentSold integrates with the following applications:

Avalara, Instagram, Intercom, Meta for Business, PayPal, Shopify, Square for Retail, Stripe, TikTok

CommentSold offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

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