SpinOffice

CRM solution for small to midsize firms

4,7 /5 (14 reviews) Write a Review!

SpinOffice Overview

What is SpinOffice?

SpinOffice is a customer relationship management (CRM) solution designed to help small to midsize enterprises manage emails, business contacts, appointments, tasks, projects, folders, files & notes. The platform offers centralized access to customer data via an interactive dashboard to facilitate collaboration with team members and clients.

Primary features of SpinOffice include contact and lead management, email marketing, project management, customer support and quotes/proposals. The platform enables users to automate marketing campaigns with keyword tagging, segmentation, mail-merge personalization, and custom newsletters mailing. The sales management feature allows businesses to track leads, and manage quotes, prospects, customers and sales processes. It also helps users streamline email communication with internet message access protocol (IMAP) based sync, auto-archiving of messages, a template builder and contact management.

SpinOffice allows users to manage security with multiple security options such as data encryption, daily backups, two-factor authentication and role-based access. Plus, the solution integrates with various third-party applications such as Microsoft Office, MailChimp, Messagebird and more.

SpinOffice Overview

Pricing

Starting from
US$27,50/month

Pricing options

Free Trial
Free
Subscription
Value for money

1 to 5 users - $27.50 per user per month (billed annually)
6+ users - $22.50 per user per month (billed annually)


SpinOffice Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Dutch, English, French, German, Italian and 3 others, Portuguese, Russian, Spanish

Media

SpinOffice contacts page screenshot
SpinOffice inbox screenshot
SpinOffice CRM archive page screenshot
SpinOffice calendar screenshot
SpinOffice video SpinOffice video SpinOffice video SpinOffice screenshot: SpinOffice contacts page screenshot SpinOffice screenshot: SpinOffice inbox screenshot SpinOffice screenshot: SpinOffice CRM archive page screenshot SpinOffice screenshot: SpinOffice calendar screenshot

SpinOffice Reviews

SpinOffice Reviews

Overall rating
4,7
/
5
Excellent
11

Very good
2

Average
1

Poor
0

Terrible
0

Value for Money
4,6
Features
4,6
Ease of Use
4,7
Customer Support
4,9
93% recommended this app
Paul F.

What fantastic software package


Verified Reviewer

Perfect for our small business

Customer support is excellent and we were able to migrate a number of operational spreadsheets into one place. Having this CRM has enabled us to put the majority of customer/supplier data in on place and saved lots of time managing our day-to-day operations. The cost of the licences, although already low, are more than offset by the improved efficiencies.


Trond J.

Spinoffice is a typical small business CRM system

Overall the system worked ok for me in the time I used it as my main CRM system, but when I started discovering its flaws things started getting difficult. In the aftermath I regret choosing the Spinoffice as my system mostly because I am not in charge of my data and they dont help me transfer data to me.


Verified Reviewer

An easy to use, customisable CRM system

Very good. It fits our needs perfectly, has paid for itself in saved time an effort and, most importantly, the customer service has been excellent.


Verified Reviewer

Excellent for small, collaborative teams

The SpinOffice team is very helpful and can quickly explain how the solution works. Once you are up and running, it is self supporting and reliable. In a nutshell, it is a focused CRM solution, on increasing team collaboration and data sharing.


Paul F.
Industry: Information Technology & Services
Company size: Self Employed

What fantastic software package

Used Daily for 1-5 months
Reviewed on 2020/10/27
Review Source: Capterra

Pros

The way it links everything together! So simple to find anything, your emails all in one pace, along with your contacts, your tasks, a gorgeous Kanban board for planning your time. All in all its fa bulls!

Cons

In general no. The software works just as it says on the box. I would like the IOS applications to be a little more refined perhaps, but that's not a major when you have a brilliant application like this on the Mac.

Response from Mulberry Garden B.V.

Thanks, Paul!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Education Management
Company size: 11-50 Employees

Perfect for our small business

Used Daily for 1+ year
Reviewed on 2019/08/05
Review Source: Capterra

Customer support is excellent and we were able to migrate a number of operational spreadsheets into one place. Having this CRM has enabled us to put the majority of customer/supplier data in on place and saved lots of time managing our day-to-day operations. The cost of the licences, although already low, are more than offset by the improved efficiencies.

Pros

I like the fact that you can customise the fields to make them relevant to our needs. Integrated SMS is very useful for texting simple confirmation messages, and the mail merge is very simple, with user templates very easy to set up. The calendar function allows us to book and easily view delegates for our training courses. Also, the viewing screens are very clean and clear , and we have the system set up so that delegates, contacts, suppliers etc screens are different colours - a small detail but a nice touch.

Cons

The reports are perfectly usable but the column titles don't always replicate the user-defined fields. It's not a huge issue as we know what the data in each column means.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Trond J.
Industry: Renewables & Environment
Company size: Self Employed

Spinoffice is a typical small business CRM system

Used Daily for 2+ years
Reviewed on 2019/11/19
Review Source: Capterra

Overall the system worked ok for me in the time I used it as my main CRM system, but when I started discovering its flaws things started getting difficult. In the aftermath I regret choosing the Spinoffice as my system mostly because I am not in charge of my data and they dont help me transfer data to me.

Pros

The system is easy to use and somewhat intuitive to learn.

Cons

Spinoffice have big limitation in a typical BtoB type of sales. Its not possible to organize contacts in more than one level up. The only way around this is to make a normal relation between them, but if you have many contacts this will become very unorganized. Also when I said I will stop using it there is no way to transfer data to a new system, and the system turn very slow if you want to maintain the data acquired into Spinoffice. The only way is to manually transfer the data, in 2019???? Not satisfactory and dangerous for most businesses.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Verified Reviewer
Industry: Education Management
Company size: 11-50 Employees

An easy to use, customisable CRM system

Used Daily for 6-12 months
Reviewed on 2018/10/11
Review Source: Capterra

Very good. It fits our needs perfectly, has paid for itself in saved time an effort and, most importantly, the customer service has been excellent.

Pros

It's customisable so we were able to take the basic product and make its fields and functions fit our business needs. It has integrated email, SMS and letters and we were able to build our own letter templates and a simple mail merge function pulls all of the key information into the letters which saves us time and effort. For us as a small training company it fits our needs perfectly and we can adapt it as we go along. We can also create separate client types such as customers, suppliers etc and have them distinct from each other within the system and, if we do have issues, the customer support has always been quick and effective.

Cons

It is simple to use, but once you have changed the names of the fields they don't always show under their new names when selecting those fields to run reports. This is minor as familiarity helps adjustment but initially it was an issue.

Response from Spinware Solutions

Thank you for sharing your experiences!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Internet
Company size: 11-50 Employees

Excellent for small, collaborative teams

Used Daily for 2+ years
Reviewed on 2018/10/12
Review Source: Capterra

The SpinOffice team is very helpful and can quickly explain how the solution works. Once you are up and running, it is self supporting and reliable. In a nutshell, it is a focused CRM solution, on increasing team collaboration and data sharing.

Pros

Once we understood the structure of SpinOffice, it proved to be highly simple to use. Contact management, task management, document management are all very simple. Data is easy to find, and sharing it all across one's team is the best value of this solution.

Cons

The calendar option isn't as simple to use as the rest of the SpinOffice platform, and there is no Android based App yet.

Response from Spinware Solutions

Thank you!
We have launched the Android version of the app last week. Please checkt the Google Play store.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,2/10
Based on 14 user ratings
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SpinOffice Pricing

SpinOffice Pricing

Starting from
US$27,50/month
Free Trial
Free
Subscription
Value for money

1 to 5 users - $27.50 per user per month (billed annually)
6+ users - $22.50 per user per month (billed annually)

1 to 5 users - $27.50 per user per month (billed annually)
6+ users - $22.50 per user per month (billed annually)

Value for Money
4,6/5
Based on 14 user ratings
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SpinOffice Features

SpinOffice Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,6/5
Based on 14 user ratings
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Categories

Additional information for SpinOffice

Additional information for SpinOffice

Key features of SpinOffice

  • Contact Management
  • Document Management
  • Email Marketing
  • Lead Management
  • Project Management
  • Social Media Integration

SpinOffice FAQs

SpinOffice FAQs

Below are some frequently asked questions for SpinOffice.

Q. What type of pricing plans does SpinOffice offer?

SpinOffice offers the following pricing plans:

Starting from: US$27,50/month

Pricing model: Free, Subscription

Free Trial: Available

1 to 5 users - $27.50 per user per month (billed annually) 6+ users - $22.50 per user per month (billed annually)

Q. What are the main features of SpinOffice?

SpinOffice offers the following features:

  • Contact Management
  • Document Management
  • Email Marketing
  • Lead Management
  • Project Management
  • Social Media Integration

Q. Who are the typical users of SpinOffice?

SpinOffice has the following typical customers:

Small Business, Mid Size Business

Q. What languages does SpinOffice support?

SpinOffice supports the following languages:

Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Q. What type of pricing plans does SpinOffice offer?

SpinOffice has the following pricing plans:

Free, Subscription

Q. Does SpinOffice support mobile devices?

SpinOffice supports the following devices:

Android, iPhone, iPad

Q. What other apps does SpinOffice integrate with?

SpinOffice integrates with the following applications:

Dropbox Business, Mailchimp, MessageBird, Microsoft 365

Q. What level of support does SpinOffice offer?

SpinOffice offers the following support options:

Phone Support, Online Support