sharetribe

Cloud-based marketplace for small to medium businesses

About sharetribe

Sharetribe is cloud-based platform for small to medium businesses, which helps businesses to create and manage custom online marketplaces.. It allows users to list various goods or services and gain revenue through commission on each transaction. Sharetribe provides vendor's portal, which enables providers to create new listings on their marketplace and customize product information, pricing, images and more on daily, weekly or hourly basis.

Key features of Sharetribe include catalog management, categorization, commission management, multi-vendor listings, payment processing, and ratings/reviews management. It comes with a built-in availability management and booking calendar system, which enables providers to specify availability of listings per day, per hour or per night on the marketplace. Plus, it lets enterprises simplify browsing for customers by adding filters, categories and sub-categories in the search panel.

Sharetribe facilitates integration with analytics platforms like Google Analytics, as well as payment processing gateways such as Stripe and Paypal. Plus, it provides personalized profile pages for all vendors, displaying their listings, biography, and reviews from buyers.

Pricing starting from:

US$99,00/month

  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United States

Supported Languages

English, French, German, Portuguese, Spanish

Pricing starting from:

US$99,00/month

  • Free Trial
  • Subscription

Images

Sharetribe booking functionality screenshot
Sharetribe products & services listing screenshot
Sharetribe white-label design screenshot
View 4 more
sharetribe video
sharetribe screenshot: Sharetribe booking functionality screenshot sharetribe screenshot: Sharetribe products & services listing screenshot sharetribe screenshot: Sharetribe white-label design screenshot

Features

Total features of sharetribe: 27

  • API
  • Access Controls/Permissions
  • Booking Management
  • CRM
  • Calendar Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Commission Management
  • Customizable Branding
  • Customization
  • Electronic Payments
  • Email Marketing
  • Filtering
  • Multi-Vendor
  • Multiple User Accounts
  • Order Management
  • Partial Payments
  • Payment Processing
  • Payments Disbursement
  • Personalization
  • Ratings / Reviews
  • Reporting & Statistics
  • SEO Management
  • Search/Filter
  • User Management
  • Vendor Management
  • Vendor Portal

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Reviews

Overall rating

4,4 /5
(44)
Value for Money
4,3/5
Features
3,9/5
Ease of Use
4,9/5
Customer Support
4,6/5

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Showing 5 reviews of 44
Mark B.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sharetribe's platform makes it easy to develop and deploy a robust marketplace quickly.

Reviewed on 2017/12/20

Sharetribe provides a hosted marketplace platform, including PayPal and Stripe payment gateways,...

Sharetribe provides a hosted marketplace platform, including PayPal and Stripe payment gateways, that my company eXcesS Capacity leverages to rapidly develop, deploy and market a web property where businesses rent, sell and buy underutilized resources.

Pros

Sharetribe's marketplace platform incorporates essential functionality such as workflow, listing customization, notifications, PayPal and Stripe payment gateways, ratings and reviews, and much more.

Sharetribe's customer support is very knowledgeable and responsive to my questions and requests.

The Sharetribe Marketplace Academy is informative about how marketplaces should be built, deployed and marketed.

Cons

While there are gaps in functionality, the features provided with a product that has evolved since 2008 are rich.

Sharetribe support is interested and responsive to its users enhancement suggestions.

Megan W.
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Other for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Sharetribe is a great platform

Reviewed on 2021/02/01

Sharetribe is a really interesting platform and their customer service is out of this world! I...

Sharetribe is a really interesting platform and their customer service is out of this world! I would recommend it especially if you are planning on creating a services or rental marketplace. multi-vendor retail is a little tricky in some areas but they're adding features all the time and are receptive to requests (although requests are always subject to development demand and timelines, of course). Considering the quick set up, amazing customer support and tutorials available, I would highly recommend giving it a try to see if it will work for your unique marketplace.

Pros

Sharetribe's customer service is amazing: quick (despite timezone differences), friendly and solution focused. The initial set up is guided via a checklist for different areas of your marketplace and is very easy to follow. The look is pretty clean and the filter features are built in and really powerful. There are a lot of tutorials and supporting documents available if you're trying to figure out something new and if you still have trouble, they're always happy to help. There are also a lot of case study examples of Sharetribe marketplaces out there so you can really see what's possible for what you're trying to do.

Cons

I found that since my marketplace focuses on peer to peer sales (not rental or service based), I ran into some features that weren't available or possible to implement on Sharetribe. There is a lot of customization possible but there were a few things that I felt were important for the specific result I was looking for that made it difficult for me. Despite this, I have had a great experience with Sharetribe and they helped me launch my initial marketplace which has been essential in my business growth.

Ran J.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Save your time and money

Reviewed on 2020/07/11

Landing pages are so important for any website. Your options to have one with Sharetribe is to pay...

Landing pages are so important for any website. Your options to have one with Sharetribe is to pay them a ridiculous fee to host one page, I agree with reviewer [SENSITIVE CONTENT HIDDEN], it really is a joke. Their landing page design looks cheap and clunky, customisation is extremely limited, you can’t even change the font from white to black (unless you are using a white background, in which case the font is black automatically) so you are forced to choose dark images otherwise you can’t see the font. The alternative they offer is for you to host and design your own landing page and they will host your platform on another domain. They clearly know little about how SEO works as that option is not viable.

When you realise that the platform has so many limitations, they advise you to self-host the platform as the code is open source, that way you can customise it how you want. I only wish I had done this from day one, I would have saved myself a lot of time, money and hassle.

Pros

Quite easy to set up if you have little technical knowledge.

Cons

In the past 8 months, I have received misleading advice, I have been told a number of things are possible with Sharetribe Go using custom script, then after speaking with five separate developers, I now realise that this is in fact untrue. On numerous occasions, I have had to chase multiple times for a response, because apparently my emails randomly went into their spam folder. I have also received differing support from two support advisors, it feels as if they are not all on the same page and they are not really aware of the platform’s capabilities and limitations.

The most shocking part is that they make many of their own assumptions. One which led them to schedule my subscriptions for cancellation without my consent and then not inform me, despite them saying “we always do the cancellation upon the customer request and never on our own.” When I realised what they had done and called them up on it, their response was “You would have gotten a notification on [SENSITIVE CONTENT HIDDEN] to let you know about this scheduled cancellation in case you wanted to change something.” [SENSITIVE CONTENT HIDDEN] would have been two days prior to them cancelling my subscription. What Sharetribe deem as acceptable behaviour is shocking, particularly when they do things that they claim they never would.

The platform itself has the bare basics for features and lacks the ability to customise, and in my opinion is not worth the expensive hosting fees.

Response from Sharetribe

Thank you for your candid review and for sharing your poor experience. We apologize that your experience with us did not meet your expectations. We have learned from this situation and will continue to be particularly cautious in how we communicate about the possibilities and limitations of custom script.
We hope that you can find a way to continue your project in the way you best see fit, on a platform that provides the best growth environment for your marketplace. We wish you the best of luck.

- The Sharetribe team

Jeanne B.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sharetribe - HELPED DURING COVID-19 - Give them your business!

Reviewed on 2020/04/15

The thing that really stood out to our team of 20 remote volunteers was the customer service that...

The thing that really stood out to our team of 20 remote volunteers was the customer service that Antti from sharetribe offered us. During COVID-19 it is a very difficult time for all businesses but the team at Sharetribe were enthusiastic to help and really took the time to understand our product. They even geared up for a national TV spot we were promised but that never happened.... upping their servers and giving us advice on some scaling challenges with our manual approval process.

Pros

This is incredibly easy software to deploy for any kind of two sided marketplace.
Especially useful for a team that includes non technical people.
We used the GO & FLEX versions and found them simple, intuitive and that the support was really exceptional for when we were figuring out how to use it initially and for all our out of the box queries.

Cons

We think the auto response on emails - when a listing is not approved. Would like to customise this, but it's a small thing and you can always find a work around (we did with Sharetribe's assistance).

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Sharetribe platform allowed me to build marketplace in just few hours

Reviewed on 2017/12/18

Pros

Simplicity, security and scalability of the platform. payment gateways are easy to configure. creating managing categories is easy. Availability calendar is best suitable for booking marketplace.
Feedback system allows users to leave feedback to build trust. Sharetribe is great for someone who wanted to test the minimum viable product marketplace idea and scale it further.

Cons

lack of API's and custom themes. Bulk upload products would be good for large inventory. lack of third party plugins third party plugins

Showing 5 reviews of 44 Read all reviews

sharetribe FAQs

Below are some frequently asked questions for sharetribe.

sharetribe offers the following pricing plans:

  • Starting from: US$99,00/month
  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about sharetribe features

sharetribe has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

sharetribe supports the following languages:

English, French, German, Portuguese, Spanish

sharetribe supports the following devices:

sharetribe integrates with the following applications:

Google Analytics, PayPal, Stripe

sharetribe offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

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