Cro Software Solutions

Cloud-based dispatch & industrial asset management solution

4,2 /5 (48 reviews) Write a Review!

Cro Software Solutions Overview

What is Cro Software Solutions?

CRO Software is a cloud-based transportation dispatch solution which enables small to large enterprises to manage routing, invoicing, recycling, logistics, asset tracking and industrial waste. The solution provides centralized access to customers, drivers, dispatchers and management via an interactive dashboard.

CRO Software offers a range of features such as billing and invoicing, emergency dispatch, mileage tracking, computer-aided dispatch, order management, a customer/client database, GPS-based vehicle tracking, and routing and scheduling. The platform includes apps for drivers with shift logs, real-time updates, a chat system, and alerts. Automatic routing functionality allows users to create virtual routes via multiple route zones.

CRO Software facilitates automatic billing which lets users manage prices for asset types, products and custom services. The invoice processing feature enables users to create, edit, save, and send invoices. CRO Software also integrates with various third-party applications such as QuickBooks and Geotab.

Cro Software Solutions Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact CRO Software for pricing information.


Cro Software Solutions Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

CRO Software customer information screenshot
CRO Software routing screenshot
CRO Software scheduling screenshot
CRO Software transactions page screenshot
CRO Software virtual routing screenshot
Cro Software Solutions video Cro Software Solutions screenshot: CRO Software customer information screenshot Cro Software Solutions screenshot: CRO Software routing screenshot Cro Software Solutions screenshot: CRO Software scheduling screenshot Cro Software Solutions screenshot: CRO Software transactions page screenshot Cro Software Solutions screenshot: CRO Software virtual routing screenshot

Cro Software Solutions Reviews

Cro Software Solutions Reviews

Overall rating
4,2
/
5
Excellent
20

Very good
19

Average
8

Poor
0

Terrible
1

Value for Money
4,3
Features
4
Ease of Use
4,3
Customer Support
4,6
81% recommended this app
Emanuel T.

Very happy using CRO as a waste hauler!

With CRO, I have been able to serve all of my customers that are recurring extremely effectively. One of our trucks does 100+ customers per day and getting the driver to know which bins to empty and not forget other customers is great! Great customer service!


Andrew H.

Streamlined and loving it!

Cro Software allows our end users to be much more versatile in what they can do and how quickly they can do it, freeing them up to do other taks and eliminating the multiple and repeated steps we had become so dependent on over the yeras.


Verified Reviewer

Classic Overpromise and Underdeliver scenario.

We signed up for Cro Software hoping it would be a much needed upgrade to the outdated software system. I had my doubts at the very beginning and started to express my frustrations within the first 30 days. I told them after the very first training session that I no longer wanted the billing piece. I was charged for it anyway and I felt like I had to tell 3 different people I didn't want billing any more before I could get anyone to hear me. With the other missing pieces we were always assured that the critical pieces that we needed "were in the que and would be added soon." Meanwhile I had to use my old software and make double entries to it and to Cro (very time consuming) in order to keep track of the information for which I am required to do reporting for the state. I paid for peace of mind, not to have more work on my office staff. We quit using Cro after 90 days. We had about 5-7 hrs training total (all of which were longer than they needed to be and less effective than they could have been). We were told that we could not get any of our money back (our large upfront payment or any monthly fees) because they had already done "so much" training. I should have been the one reimbursed for the training because it was such a painful waste of my staff's time. They also said that because Cro has so many happy customers they couldn't understand what our problem with them was. Moral of the story: They don't listen. This ranks as one of my most painful lessons.


Wendy A.

CRO Software

Overall, we are happy with CRO Software. There are a few kinks here and there that we have worked through or are still working through but they are really good to work with!


Derek R.

Cro Review

The Cro system has enabled our company to transition from a paper and card dispatching system to a digital one. There have been some bumps along the way, and we're still ironing out some of those issues almost a year later, but the day-to-day operations go smoothly almost all the time. The inventory and dispatching systems have both positive and frustrating aspects to them, but the customer service team is always willing to help us along, and they are patient when we take a while to comprehend. They work with us to make the system function better and encourage requests for new features.


Emanuel T.
Industry: Transportation/Trucking/Railroad
Company size: 2-10 Employees

Very happy using CRO as a waste hauler!

Used Daily for 2+ years
Reviewed on 2019/03/01
Review Source: Capterra

With CRO, I have been able to serve all of my customers that are recurring extremely effectively. One of our trucks does 100+ customers per day and getting the driver to know which bins to empty and not forget other customers is great! Great customer service!

Pros

Ever since we started using CRO, we've effectively been able to stop using a whiteboard and paper to compile jobs. All stats about assets, asset history, customer information, and even driver feedback get recorded effortlessly.

Cons

Vehicle tracking has not yet the best. If I was able to have drivers do pre-trip inspections using CRO, and automatically calculate Hours Of Service as well, it would be even more valuable. I currently use GeoTab, although it is integrated, I'm not sure what the point is in the integration. I think CRO could take the place of GeoTab's ability to tracking and record inspections.

Response from Cro Software Solutions

Hello, thank you for the review. We are working on a new Off Line Drivers App, we will then add the pre and post inspections etc. We are looking at every available option to improve the Drivers App. Thanks again,

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Andrew H.
Industry: Transportation/Trucking/Railroad
Company size: 11-50 Employees

Streamlined and loving it!

Used Daily for 1+ year
Reviewed on 2020/11/12
Review Source: Capterra

Cro Software allows our end users to be much more versatile in what they can do and how quickly they can do it, freeing them up to do other taks and eliminating the multiple and repeated steps we had become so dependent on over the yeras.

Pros

Our company rents and services a fleet of about 10 trucks and 2,000 portable toilets and Cro Software's drag and drop dispatching makes managing this a breeze compared to other software we have used in the past. Whether in the office, at home or even on my phone, I can see where drivers are at in their routes and stay current on and manage their workflow.

Cons

The only downside I have noticed on our end is the integration with Quickbooks could be smoother. It has saved us hours of data entry using their web connector function, but it does require frequent collobration with our IT firm to shore up glitches and issues. I am, however, confident this is something that will continue to be smoothed out over time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Transportation/Trucking/Railroad
Company size: 2-10 Employees

Classic Overpromise and Underdeliver scenario.

Used Other for 1-5 months
Reviewed on 2019/03/05
Review Source: Capterra

We signed up for Cro Software hoping it would be a much needed upgrade to the outdated software system. I had my doubts at the very beginning and started to express my frustrations within the first 30 days. I told them after the very first training session that I no longer wanted the billing piece. I was charged for it anyway and I felt like I had to tell 3 different people I didn't want billing any more before I could get anyone to hear me. With the other missing pieces we were always assured that the critical pieces that we needed "were in the que and would be added soon." Meanwhile I had to use my old software and make double entries to it and to Cro (very time consuming) in order to keep track of the information for which I am required to do reporting for the state. I paid for peace of mind, not to have more work on my office staff. We quit using Cro after 90 days. We had about 5-7 hrs training total (all of which were longer than they needed to be and less effective than they could have been). We were told that we could not get any of our money back (our large upfront payment or any monthly fees) because they had already done "so much" training. I should have been the one reimbursed for the training because it was such a painful waste of my staff's time. They also said that because Cro has so many happy customers they couldn't understand what our problem with them was. Moral of the story: They don't listen. This ranks as one of my most painful lessons.

Pros

Dark background colors are easy on the eyes. The basic functions of the software is very straightforward and quick to learn.

Cons

The upfront, non-refundable licensing fee of several thousand dollars. Never sign a non-refundable contract when you have no experience with the software other than demonstrations--that was our very painful life lesson!! Cro software was touted as a comprehensive solution and it was not. It lacked one of the most fundamental pieces that we needed in order to operate effectively (that our outdated software covered handily). There is also no way to securely capture credit card information. Our outdated software was able to do a better job of this and there are even better options with other software. A close competitor, CORE software, has a way to tokenize cardholder data and is PCI compliant.
Tech support was frustrating to work with. It was generally the same person who had a tendency to assume they knew what you were trying to understand before fully listening to the question and would proceed to talk over you or go on ad nauseam on the training when we already had that part down. It would be tricky, but we'd have to find ways to interject or interrupt so that we didn't waste 2 hours. We had a 2 hour training on billing in which all I wanted to do was to try one invoice to see how it would show up in my online accounting system. I was finally able to get them to try that at the very end and as I suspected that billing was not going to sync with my books without a lot of changes to my accounting. I would have liked to have saved the 2 hour training session.

Response from Cro Software Solutions

Hello, I am very sorry for any miscommunication between your staff and ours. We have never advertised to have a full accounting solution with credit card processing etc. Currently we do rely on a back-end accounting platform to manage the account balances and payments. We are always working to improve the software for all of our users by adding new features, in this case I think we added several only to be told more was needed. I wish these issues had been brought to our attention prior to the decision to go with Cro so we could have addressed them then. We will never purposely mislead a Cro Provider! I do thank you very much for taking the time to write this review, I sincerely hope we have an opportunity to talk again in the future and change your opinion of Cro Software. We are available anytime 844-276-2467

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Wendy A.
Industry: Environmental Services
Company size: 11-50 Employees

CRO Software

Used Daily for 1+ year
Reviewed on 2020/11/05
Review Source: Capterra

Overall, we are happy with CRO Software. There are a few kinks here and there that we have worked through or are still working through but they are really good to work with!

Pros

CRO Software has been great to work with. Their people are great! They are always available to help out when needed.

Cons

There are a few things that this software cannot do that we need it to do. We are hoping that we can get these features soon!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Derek R.
Industry: Construction
Company size: 11-50 Employees

Cro Review

Used Daily for 6-12 months
Reviewed on 2020/11/04
Review Source: Capterra

The Cro system has enabled our company to transition from a paper and card dispatching system to a digital one. There have been some bumps along the way, and we're still ironing out some of those issues almost a year later, but the day-to-day operations go smoothly almost all the time. The inventory and dispatching systems have both positive and frustrating aspects to them, but the customer service team is always willing to help us along, and they are patient when we take a while to comprehend. They work with us to make the system function better and encourage requests for new features.

Pros

Simple functions can be performed quickly. Assigning a job to a driver or moving a job from one driver to another is very simple. The ability to create requests and modify routes for the drivers instantly has been incredibly useful as we've moved away from route books and paper dispatching requests.

Cons

Some of the more advanced features can be cumbersome and require several steps for every single job that is created. There are also a handful of features that have quirks that require the user to be very familiar with the system in order to know how to work around them. If your drivers are in an area that has spotty reception, the app will freeze and not work until reception is regained.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,3/10
Based on 48 user ratings
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Cro Software Solutions Pricing

Cro Software Solutions Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact CRO Software for pricing information.

Contact CRO Software for pricing information.

Value for Money
4,3/5
Based on 48 user ratings
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Cro Software Solutions Features

Cro Software Solutions Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4/5
Based on 48 user ratings
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Categories

Additional information for Cro Software Solutions

Additional information for Cro Software Solutions

Key features of Cro Software Solutions

  • Accounting Management
  • Activity Tracking
  • Appointment Management
  • Barcode Support
  • Billing & Invoicing
  • Customer Accounts
  • Customer Database
  • Dispatch Management
  • Document Imaging
  • Electronic Data Interchange
  • Equipment Tracking
  • Expense Tracking
  • GPS Integration
  • Inventory Management
  • Inventory Tracking
  • Job Tracking
  • Location Tracking
  • Order Management
  • Performance Metrics
  • Profit / Loss Statement
  • Purchase Order Management
  • Routing
  • Safety Management
  • Territory Management
  • Work Order Management

Cro Software Solutions FAQs

Cro Software Solutions FAQs

Below are some frequently asked questions for Cro Software Solutions.

Q. What type of pricing plans does Cro Software Solutions offer?

Cro Software Solutions offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact CRO Software for pricing information.

Q. What are the main features of Cro Software Solutions?

Cro Software Solutions offers the following features:

  • Accounting Management
  • Activity Tracking
  • Appointment Management
  • Barcode Support
  • Billing & Invoicing
  • Customer Accounts
  • Customer Database
  • Dispatch Management
  • Document Imaging
  • Electronic Data Interchange
  • Equipment Tracking
  • Expense Tracking
  • GPS Integration
  • Inventory Management
  • Inventory Tracking
  • Job Tracking
  • Location Tracking
  • Order Management
  • Performance Metrics
  • Profit / Loss Statement
  • Purchase Order Management
  • Routing
  • Safety Management
  • Territory Management
  • Work Order Management

Q. Who are the typical users of Cro Software Solutions?

Cro Software Solutions has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Cro Software Solutions support?

Cro Software Solutions supports the following languages:

English

Q. What type of pricing plans does Cro Software Solutions offer?

Cro Software Solutions has the following pricing plans:

Subscription

Q. Does Cro Software Solutions support mobile devices?

We do not have any information about what devices Cro Software Solutions supports

Q. What other apps does Cro Software Solutions integrate with?

Cro Software Solutions integrates with the following applications:

QuickBooks Online Advanced

Q. What level of support does Cro Software Solutions offer?

Cro Software Solutions offers the following support options:

Phone Support, Online Support