Swell
About Swell
Swell CX is a cloud-based platform designed to help small to large businesses collect and manage customer experience feedback through net promoter scores, online reviews, and customer satisfaction (CSAT) surveys. The unified platform comes with a one-click feedback system which allows users to generate positive reviews from customers in real time.
Key features of Swell CX include process automation, review management, social media metrics, gamification, sentiment analysis, surveys, trend analysis, and multi-channel feedback collection. The platform comes with a centralized dashboard, which allows users to manage the entire lifecycle of online reviews, from tracking and collection through to final reporting. Enterprises can use text and email support functionalities to directly engage and communicate with customers regarding feedback.
Swell CX supports an application programming interface, as well as built-in integration features to connect the platform with third-party CRM, POS, patient management systems, and more. The platform's customization module lets users personalize all aspects and processes of feedback to encourage better response rates.
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Swell CX is all about enabling businesses to engage w/ customers in an easier, more meaningful...
Reviewed on 2018/04/12
Swell CX gives you the tools to better manage your customer experience and more meaningfully...
Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That's a powerful benefit, and one that will help you achieve greater success in your business.
Pros
Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way.
This means you can engage w/ your customers exactly how YOU want to, and that your business' Google reviews, Yelp reviews, Facebook reviews, even those provided exclusively to Swell, are organized, analyzed, and displayed in one simple dashboard.
This gives business owners incredible insight into customer experience, and a better way to interact w/ their consumer.
Here are some cool things Swell CX offers:
- easy to use, intuitive software
- useful review & reviewer metrics
- access to all public reviews and all private Swell reviews
- integration w/ powerful review sites like Google & Facebook
- a dashboard that displays all of your business' reviews
- customizable email & sms campaigns
- campaign metrics
- ability to manage multiple locations
Ultimately, Swell CX helps you better understand your customers which helps you better understand your business. With Swell, you have more control over customer engagement and perception. Plus, it's easy!
Cons
There are a lot of tools built into this software, and I want for them ALL to be used! My only fear is that businesses won't utilize the software to its full potential.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Swell was the perfect choice!
Reviewed on 2021/10/15
The entire process has been excellent and its made such a huge improvement on how we communicate...
The entire process has been excellent and its made such a huge improvement on how we communicate with potential and current customers.
Pros
Review management has been an incredible success. But adding Swell to our website was a game changer. Our team fields so many questions from potential clients that would have gone unanswered before! The text engagement is better for us than Live Chat; it allows us to continuously communicate with them, without losing the conversation. Our prospective client engagement is through the roof!
Cons
There were a few bugs in the beginning, but its been pretty smooth sailing so far!
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Significant increase in google reviews
Reviewed on 2023/10/31
Pros
I love that I can acess all our offices reviews in one place without going into all three google business accounts. Swell also makes it easier for our patients to leave reviews that arent so technologically inclined by sending them a text with a link, they click it and it brings them right where they need to go to leave the review.
Cons
The only thing I dont like it that if a patient leaves a review directly though google and not by clciking the sweep link it doesnt show up on swell, so we still have to monitor the google business pages for reviews.
Response from Swell CX
Hey Holly, thank you for the review! We'd love to hear more about your experience and see if there are ways we can improve performance or better support you. Please reach out at [email protected] or give us a call at a (844) 560-2626.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The SMS Marketing Platform that fits in your budget.
Reviewed on 2022/02/08
I see a lot of companies advertising themselves as the solution for small businesses. Yet, their...
I see a lot of companies advertising themselves as the solution for small businesses. Yet, their pricing is high and honestly pretty restrictive in what you can actually do with it. Especially for small businesses.
Swell is the exception.
Their price point for the web chat, reviews, and SMS campaigns are totally fair. Not to mention their customer service team has gone above and beyond for us getting our integrations worked out.
I would encourage any company looking to implement a new SMS software to go with Swell.
Pros
We weren't restricted to a maximum number of contacts. No matter how many contacts we have, the price is the same.
Cons
Nothing notable. They're a smaller company which caused some issues between one of our APIs. (Likely because we are the first ones to need this certain API). That being said, the Swell team has been great with working with the other company to get things fixed.
Alternatives Considered
ActiveCampaignReasons for Choosing Swell
We didn't mind Podium. They worked great with some of our other software. The cost was just too much. We were looking at an additional $200 a month just to send a monthly SMS message to SOME of our customers. (We weren't restricted to the monthly messages. That's just the frequency of our campaigns). The cost increases the more contacts you have.Switched From
PodiumReasons for Switching to Swell
The cost and tools provided by Swell fit exactly what we needed.- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product!
Reviewed on 2021/10/07
Love swell, we have gained so many new reviews in the short time we've had it.
Love swell, we have gained so many new reviews in the short time we've had it.
Pros
I like the fact that I can customize my settings, then turn on auto reviews and never have to manually send review requests. I just have to maintain it by responding to reviews and texts, which is easy and still gives my patient's the personable feel.
Cons
It was difficult to integrate the software by myself, but as soon as I got a rep to help me it was very easy.
Swell FAQs
Below are some frequently asked questions for Swell.Q. What type of pricing plans does Swell offer?
Swell offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Contact Swell for volume pricing.
Q. Who are the typical users of Swell?
Swell has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Swell support?
Swell supports the following languages:
English
Q. Does Swell support mobile devices?
Swell supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Swell integrate with?
Swell integrates with the following applications:
ABELDent, AdvancedMD EHR, Amazing Charts, Briostack, CCC ONE, CGM eMDs, CareStack, ChartLogic EHR, ChiroTouch, ClearDent, ClienTrax, Cliniko, Cloud 9 Ortho, Cornerstone Software, Covetrus Avimark, Curve Dental, DVMAX Practice, DentiMax, Denticon, Dentrix, Dolphin Management, DrChrono, ECLIPSE, Eaglesoft, Easy Dental, Edge Cloud, EndoVision, Exscribe EHR & PM, Eyefinity OfficeMate, FareHarbor, FreshBooks, Genesis Dental Software, HVMS, Housecall Pro, HubSpot CRM, Intergy, IntraVet, Jobber, Kennel Connection, LiveDDM, MOGO, MYOB Business, ManagementPlus, Maxident, MedInformatix, MediSoft, MediaDent, MicroMD, NexHealth, NextGen, NextGen Office, OMSVision, OmniMD, Open Dental, Oracle Ambulatory EHR, OrthoTrac a Sensei product, PARADIGM, PBS Endo Enterprise, PCC, PatientNow, Peek Pro, Phoenix Ortho EHR, PracticeWorks a Sensei product, Praxis EMR, Prime Suite, Private Practice Software, Progident, QFloors, RxWorks, STORIS, ServicePRO, Shelter Buddy, Smartwaiver, SoftDent a Sensei product, StringSoft, SuzyDental 4, Total Dental, Wherewolf, WinOMS a Sensei product, XLDent, Zapier, athenaOne, eClinicalWorks
Q. What level of support does Swell offer?
Swell offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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Patient Engagement Software
