Sendlane

Email marketing automation for eCommerce Stores!

4,7 /5 (17 reviews) Write a Review!

Sendlane Overview

What is Sendlane?

Sendlane is cloud-based omni-channel marketing automation platform designed to help small to midsize ecommerce businesses to track, personalize, automate and manage email marketing activities. It allows users to improve engagement with customers through data-driven messaging based on the behavior patterns of visitors including website visits, purchase history, refunds and more. Plus, it lets enterprises customize data collection processes and capture specific information from the customer journey such as orders and refunds, among others.

Features of Sendlane include behavior-based automation, website and event tracking, data segmentation, email re-targeting, real-time reporting, visual workflows, email builders, customer profiles and more. Businesses can use the platform to track performance of emails with data on opens, clicks, sales, conversions and earnings. The SMS marketing module enables users to improve business revenue through direct mobile communication. Besides, it provides actionable insights into marketing activities, allowing users to identify and optimize areas of improvement.

Sendlane Overview

Pricing

Starting from
US$25,00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is available on monthly subscription, starting at $25 per month and varying as per number of subscribers.


Sendlane Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Sendlane video Sendlane screenshot: Sendlane screenshot: Sendlane screenshot: Sendlane screenshot: Sendlane screenshot:

Sendlane Reviews

Sendlane Reviews

Overall rating
4,7
/
5
Excellent
12

Very good
5

Average
0

Poor
0

Terrible
0

Value for Money
4,4
Features
4,5
Ease of Use
4,6
Customer Support
4,7
100% recommended this app
Justin F.

One of my favorites

It’s outstanding.


Charles L.

IMHO The best email platform out there.

I'm a huge fan. They are constantly innovating and trying new things and making it better.


Jess B.

Great option for email marketing beginners


Verified Reviewer

Sendlane Makes My Business Easy

Overall, my experience has been really great and solid. Sure, I've had a bug here or there or trouble figuering out how to use the platform, but for the most part Sendlane is more polished than companies that have been around for years.

Their customer service is the best I've seen. Sometimes they will stay with me on the phone for an hour or two until the problem is resolved. They follow up, they ask detailed questions and they want to improve. I've literally had companies treat me as nothing more than a dollar sign.

Sendlane has always made me feel welcomed and I can tell they want me to grow my business. The [SENSITIVE CONTENT HIDDEN] has even taken time out of his day to make me feel welcomed. How many companies do that? Their interface needs some work as it's a little confusion, but it has all the functions I need. They allow me to run my business and automate it in a way I could never do on my own. And because of the tools and features it has allowed me to increase my income.


Alexander M.

Sendlane - Marketers Best Friend - A must have in the toolbox

Epic. They are consistently releasing new features, the UI is simple and intuitive, the delivery is great, the customer service is great.


Justin F.
Industry: Internet
Company size: 2-10 Employees

One of my favorites

Used Daily for 2+ years
Reviewed on 2020/09/22
Review Source: Capterra

It’s outstanding.

Pros

Their customer service is alwayssss there when I reach out. And help a ton. I think that’s a difference maker. Deliverability is great too.

Cons

Not any cons I can think of really. The bigger your lists gets the more it costs but that’s typical.

Response from Sendlane

Hi Justin: Thank you for taking the time to give a stellar review. Much appreciated. As always, please do not hestitate to reach out if you need help with anything.
Best,
Sonya, VP Marketing

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Charles L.
Industry: Consumer Goods
Company size: 2-10 Employees

IMHO The best email platform out there.

Used Daily for 1+ year
Reviewed on 2020/10/05
Review Source: Capterra

I'm a huge fan. They are constantly innovating and trying new things and making it better.

Pros

Their customer service is top notch. I get a response quickly.
The platform is super easy to use.
The deliverability is great.
TONS of ways to create emails and workflows
TONS of ways to segment an audience
They allow affiliate marketing

Cons

It's a ferrari. I feel like I'm still driving it like it's a ford focus.
There is so much that it can do, It can easily get overwhelming.

Needs the ability to track revenue that workflows produce monthly instead of just overall. BUT, after talking with them, it's coming in the next 4 months.

I wish it integrated with more softwares such as optimonk. They integrate with a lot, but there are a few apps I use that would benefit from an integration.

Response from Sendlane

Hi Charles: Thank you for taking the time to write a stellar review. And, also great suggestions on product improvement. We are very proud of our focus on customer success and really happy to hear that it has made a difference to you.
Best,
Sonya, VP Marketing

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jess B.

Great option for email marketing beginners

Used Weekly for 1+ year
Reviewed on 2018/06/09
Review Source: Capterra

Pros

I found Sendlane to be fairly simple to use. The interface is pretty intuitive and making landing pages was pretty easy too. The landing pages are really nice looking.

Cons

At times the landing page software would freeze up/stop working suddenly and if I didn't save I'd have to start over...so there must be some bugs that need to be worked out still.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer
Industry: Health, Wellness & Fitness
Company size: Self Employed

Sendlane Makes My Business Easy

Used Daily for 1+ year
Reviewed on 2020/10/14
Review Source: Capterra

Overall, my experience has been really great and solid. Sure, I've had a bug here or there or trouble figuering out how to use the platform, but for the most part Sendlane is more polished than companies that have been around for years.

Their customer service is the best I've seen. Sometimes they will stay with me on the phone for an hour or two until the problem is resolved. They follow up, they ask detailed questions and they want to improve. I've literally had companies treat me as nothing more than a dollar sign.

Sendlane has always made me feel welcomed and I can tell they want me to grow my business. The [SENSITIVE CONTENT HIDDEN] has even taken time out of his day to make me feel welcomed. How many companies do that? Their interface needs some work as it's a little confusion, but it has all the functions I need. They allow me to run my business and automate it in a way I could never do on my own. And because of the tools and features it has allowed me to increase my income.

Pros

My favorite feature is how they allow me to automate my marketing message, followup and feedback with customers. Their platform allows me login, manage my customers and even create additional income through following up with them and offering them new products.

I also love their customer service. I've been with other companies who act like I'm part of the family only to never have my back when I need. So far, everytime I've had any issue, problem or even a question I'm able to reach someone from Sendlane and get the help I need.

Cons

My biggest compliant is the little things with a company that is growing. The occassional bug or certain features not acting how they should. Keep in mind, these are rare and not a huge concern. I also find that their user interface is a little complicated. It's nothing that I can't figure out, but they could def improve in that area.

I also feel their knowledge base could be updated more to reflect the unique ways in which Sendlane operates compared to other similar services. This would save me alot of time dealing with customer service. It's not a huge problem, but one of the things I wish they would improve and I'm sure they will with time.

Response from Sendlane

Dear Reviewer: Thank you for taking time to review Sendlane. We appreciate your honesty very much. Am so glad to read that you perceive our focus on customer success and the fact that we value our relationship with our cusromers. We are aways improving the product and please do not hestitate to reach out to us if you have any suggestions for improvements.
Best,
Sonya, VP Marketing

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Alexander M.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Sendlane - Marketers Best Friend - A must have in the toolbox

Used Daily for 2+ years
Reviewed on 2020/10/20
Review Source: Capterra

Epic. They are consistently releasing new features, the UI is simple and intuitive, the delivery is great, the customer service is great.

Pros

We have used Sendlane for over 2 years and the experience has been a bit great. The sendlane platform has from day 1 been intuitively easy to use and segmenting non active subscribers has been incredibly easy - something which for me is a very important feature.

Sendlane have actually helped me become a BETTER marketeer. Unlike other ESPs who often close accounts for the smallest of issues. Sendlane actually take the time out to personally reach out and try and resolve the issue and offer advise and industry knowledge on how to improve your marketing.

They have helped me to refine my skills and helped our team become better at automations, segmentation and copy writers.

Cons

when they moved from legacy to their 2.0 version but that was a one off and was worth the annoyance.

Response from Sendlane

Hi Alexandar,
Thank you for giving us such a stellar review. Much appreciate your compliments for our customer success team. We work very hard to make our customers successful.
Best, Sonya
VP Marketing at Sendlane

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,7/10
Based on 17 user ratings
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Sendlane Pricing

Sendlane Pricing

Starting from
US$25,00/month
Free Trial
Subscription
Value for money

Pricing is available on monthly subscription, starting at $25 per month and varying as per number of subscribers.

Pricing is available on monthly subscription, starting at $25 per month and varying as per number of subscribers.

Value for Money
4,4/5
Based on 17 user ratings
Compare value for money rating with alternatives
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Sendlane Features

Sendlane Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,5/5
Based on 17 user ratings
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Categories

Additional information for Sendlane

Additional information for Sendlane

Key features of Sendlane

  • Activity Tracking
  • Auto-Responders
  • CAN SPAM Compliance
  • Campaign Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Dashboard
  • Data Verification
  • Email Marketing
  • Event Triggered Actions
  • Event Triggered Email
  • Image Library
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Mailing List Management
  • Multi-Campaign
  • Multi-Channel Marketing
  • Newsletter Management
  • Performance Metrics
  • Pipeline Management
  • Spam Check
  • Subscriber Management
  • Template Management

Sendlane FAQs

Sendlane FAQs

Below are some frequently asked questions for Sendlane.

Q. What type of pricing plans does Sendlane offer?

Sendlane offers the following pricing plans:

Starting from: US$25,00/month

Pricing model: Subscription

Free Trial: Available

Pricing is available on monthly subscription, starting at $25 per month and varying as per number of subscribers.

Q. What are the main features of Sendlane?

Sendlane offers the following features:

  • Activity Tracking
  • Auto-Responders
  • CAN SPAM Compliance
  • Campaign Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Dashboard
  • Data Verification
  • Email Marketing
  • Event Triggered Actions
  • Event Triggered Email
  • Image Library
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Mailing List Management
  • Multi-Campaign
  • Multi-Channel Marketing
  • Newsletter Management
  • Performance Metrics
  • Pipeline Management
  • Spam Check
  • Subscriber Management
  • Template Management

Q. Who are the typical users of Sendlane?

Sendlane has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Sendlane support?

Sendlane supports the following languages:

English

Q. What type of pricing plans does Sendlane offer?

Sendlane has the following pricing plans:

Subscription

Q. Does Sendlane support mobile devices?

We do not have any information about what devices Sendlane supports

Q. What other apps does Sendlane integrate with?

Sendlane integrates with the following applications:

Facebook, Gmail, GoToWebinar, Join It, LiveChat, Microsoft Outlook, Shopify, Stripe, Textiful, mailfloss

Q. What level of support does Sendlane offer?

Sendlane offers the following support options:

Phone Support, Knowledge Base, Online Support