---
description: Learn how Citizenserve can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Citizenserve Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Municipal Software](/directory/1177/municipal/software) > [Citizenserve](/software/118543/citizenserve)

# Citizenserve

Canonical: https://www.getapp.za.com/software/118543/citizenserve

> Citizenserve is a cloud-based land management solution for the management of any kind of permitting, licensing, code enforcement, planning \& zoning, and request tracking. Key features include permit processing, license issuance, request tracking, inspections, customer portal, and customized reports.
> 
> Verdict: Rated **2.0/5** by 1 users. Top-rated for **Value for Money**.

-----

## Overview

### Key benefits of Citizenserve

• Citizenserve's online portal enables constituents to apply for permits, apply for and renew licenses, upload required documents, pay fees, enter code complaints, and pay for fines online.

• Inspectors can conduct and complete inspections from the field via mobile devices, including taking and uploading photos.

• Citizenserve is device and browser independent, allowing municipalities to serve citizens who have different devices and operating systems.

• Citizenserve automates license renewals and eliminates the time-consuming process of manually generating and tracking renewals.

• Citizenserve's full document management capabilities enable storage of all documents tied to an application or case.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **2.0/5** | 1 Reviews |
| Ease of Use | 2.0/5 | Based on overall reviews |
| Customer Support | 3.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 2.0/5 | Based on overall reviews |
| Recommendation percentage | 20% | (2/10 Likelihood to recommend) |

## About the vendor

- **Company**: Online Solutions
- **Location**: Tempe, US
- **Founded**: 2003

## Commercial Context

- **Starting Price**: US$18 000,00
- **Pricing Details**: Contact Online Solutions for pricing information or view online pricing on our website
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Animal Licensing
- Billing & Invoicing
- Calendar Management
- Case Management
- Client Portal
- Code Enforcement
- Code Maintenance
- Customizable Forms
- Customizable Reports
- Data Import/Export
- Document Management
- Document Storage
- For Municipal Offices
- GIS Integration
- Inspection Management
- Land Asset Management
- License Issuance
- Mobile Access

## Integrations (6 total)

- ArcGIS
- CSG Forte
- Docusign
- ETS
- PayPal
- authorize.net

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Municipal Software](https://www.getapp.za.com/directory/1177/municipal/software)

## Related Categories

- [Municipal Software](https://www.getapp.za.com/directory/1177/municipal/software)
- [Code Enforcement Software](https://www.getapp.za.com/directory/1345/code-enforcement/software)

## Alternatives

1. [Comcate Code Enforcement Software](https://www.getapp.za.com/software/2074118/comcate-code-enforcement-software) — 4.0/5 (5 reviews)
2. [CityReporter](https://www.getapp.za.com/software/120003/cityreporter) — 4.4/5 (22 reviews)
3. [GeoCivix](https://www.getapp.za.com/software/2071985/geocivix) — 4.8/5 (18 reviews)
4. [Municity](https://www.getapp.za.com/software/127155/municity) — 5.0/5 (1 reviews)
5. [OpenGov Permitting & Licensing](https://www.getapp.za.com/software/2050238/opengov-citizen-services) — 3.9/5 (80 reviews)

## Reviews

### "It's the basics, but it works." — 2.0/5

> **Joseph** | *25 May 2024* | Government Administration | Recommendation rating: 2.0/10
> 
> **Pros**: Citizenserve was reliable. When we had an internet connection, it was there with the data we needed. Search results came back quickly. Documents stored securely in the cloud. It processed our permits and inspections adequately.
> 
> **Cons**: It does not have great features for selected items relevant to the day. It was difficult to distinguish between older permits and newer ones for the same property. Without an accurate and up-to-date set of parcel layers, it is difficult to keep separate records separate.
> 
> Citizenserve is a basic database management platform that can handle permits and inspections. It has one way that it works, and if staff doesn't follow that workflow, records can get hopelessly confused. It does offer many high level functions, but for the price, it does a basic job well enough.

## Links

- [View on GetApp](https://www.getapp.za.com/software/118543/citizenserve)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/118543/citizenserve> |
| de-AT | <https://www.getapp.at/software/118543/citizenserve> |
| en | <https://www.getapp.com/government-social-services-software/a/citizenserve/> |
| en-AE | <https://www.getapp.ae/software/118543/citizenserve> |
| en-AU | <https://www.getapp.com.au/software/118543/citizenserve> |
| en-CA | <https://www.getapp.ca/software/118543/citizenserve> |
| en-GB | <https://www.getapp.co.uk/software/118543/citizenserve> |
| en-IE | <https://www.getapp.ie/software/118543/citizenserve> |
| en-NZ | <https://www.getapp.co.nz/software/118543/citizenserve> |
| en-SG | <https://www.getapp.sg/software/118543/citizenserve> |
| en-ZA | <https://www.getapp.za.com/software/118543/citizenserve> |
| es | <https://www.getapp.es/software/118543/citizenserve> |
| es-CL | <https://www.getapp.cl/software/118543/citizenserve> |
| es-CO | <https://www.getapp.com.co/software/118543/citizenserve> |
| es-MX | <https://www.getapp.com.mx/software/118543/citizenserve> |
| fr | <https://www.getapp.fr/software/118543/citizenserve> |
| fr-BE | <https://fr.getapp.be/software/118543/citizenserve> |
| fr-CA | <https://fr.getapp.ca/software/118543/citizenserve> |
| nl | <https://www.getapp.nl/software/118543/citizenserve> |
| nl-BE | <https://www.getapp.be/software/118543/citizenserve> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp South Africa has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.za.com","url":"https://www.getapp.za.com/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.za.com/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Citizenserve","description":"Citizenserve is a cloud-based e-government solution which helps local, county, and state governments manage permitting, planning &amp; zoning, business licensing, inspections, and code enforcement. Key features include permit  management, planning &amp; zoning management, license management, inspections, request tracking, and an online portal.\n\nThe code enforcement functionality helps staff automate the process of opening cases, scheduling inspections, recording violations and coordinating resolutions.\n\nCitizenserve comes with a licensing module that enables municipalities to manage new licensing and renewals and allows business owners to apply for licenses, update information, review the status of their applications, attach necessary documents, and make online payments. Local inspectors can view inspections due on the calendar, add comments, upload photos and report violations from any mobile device in the field. Inspection teams can use predefined templates to generate notice of violations, hearing notifications, citations, lien notices and more. Employees can create customized reports in different formats and export documents.\n\nCitizenserve enables contractors to apply and pay for permits online. The system routes applications to the concerned department and allows users to generate plan review reports.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fc88412f-9f5b-4df9-9d04-a6525971edaa.png","url":"https://www.getapp.za.com/software/118543/citizenserve","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/118543/citizenserve#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":2.0,"bestRating":5,"ratingCount":1},"offers":{"price":"18000","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Municipal Software","position":2,"item":"/directory/1177/municipal/software","@type":"ListItem"},{"name":"Citizenserve","position":3,"item":"/software/118543/citizenserve","@type":"ListItem"}],"@id":"https://www.getapp.za.com/software/118543/citizenserve#breadcrumblist"}]}
</script>