360e

Field service management solution for small to medium firms

4,6 /5 (17 reviews) Write a Review!

360e Overview

What is 360e?

360e is a cloud-based suite of field service and workflow management solutions for small to medium contracting businesses, which helps manage and streamline operations for scheduling, tracking, quoting, and billing. Its centralized interface allows users to access all information about customers, contacts, vendors, and accounts directly through their mobile devices. The integrated document management system also lets organizations upload and archive files such as documents or photos, categorizing them under specific quote, customer or job folders.

360e offers sales and customer relationship management capabilities, which allow users to handle all processes such as lead tracking, quote creation, sales funnels, statistics, and fetching multiple jobsite and billing addresses on a unified platform. The job management solution provides dashboards for enterprises to track assignments in progress. Managers can view employee schedules through multi-screen visualization methods by day, week and month as well as by employee and job, optimizing productivity and work efficiency.

360e facilitates integration with QuickBooks, allowing users to streamline estimating and quoting tasks. It also provides customization tools for businesses to modify the system to meet their specific requirements.

360e Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact 360e for pricing details.


360e Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

360e customer details screenshot
360e reports screenshot
360e scheduling screenshot
360e video 360e screenshot: 360e customer details screenshot 360e screenshot: 360e reports screenshot 360e screenshot: 360e scheduling screenshot

360e Reviews

360e Reviews

Overall rating
4,6
/
5
Excellent
11

Very good
5

Average
1

Poor
0

Terrible
0

Value for Money
4,7
Features
4,4
Ease of Use
4,4
Customer Support
4,8
94% recommended this app
Robin K.

Best Software we have tested and we have been using it for over a year

Great support team, awesome response time, good value for the money spent.


Courtney C.

Robust AND Customizable

Overall, the team is communicating more effectively and are on the same page about upcoming jobs or projects; additionally, we have a better understanding of our costs for jobs and where we can optimize spend and save. My favorite thing about 360e? Their customer support. If we do not understand HOW to do something, or would like something to function in a different way, you have people you can contact directly and they are people you can count on. Shout out to [SENSITIVE CONTENT HIDDEN] for making this transition which seemed IMPOSSIBLE very possible.


Tessa R.

Review


Cameron B.

Happy customer

Accessibility to the product in the field and inter-company communication on project status


Johnny G.

Game Changer

360 has improved our business processes in more ways than I can count. Before using 360 we used paper service tickets, Microsoft word documents for our proposals and paper time sheets. The ability to organize every aspect of our jobs within 360 saves us time and money. We have found as well that the ability to have real time job reporting and tracking has made us much better at becoming profitable estimators on every job we do. It was a tough transition from paper to digital but the decision to switch to 360 has proven to be one of the best investments we have made as a company. The tech support and customer service with 360 is also exceptional.


Robin K.
Industry: Electrical/Electronic Manufacturing
Company size: 11-50 Employees

Best Software we have tested and we have been using it for over a year

Used Daily for 6-12 months
Reviewed on 2018/07/17
Review Source: Capterra

Great support team, awesome response time, good value for the money spent.

Pros

The ease of converting our quotes to jobs. Making edits is very simple and user friendly. Our customers love the layout of the quotes and invoices.

Cons

At first, it was difficult to search for jobs, but they did correct that with a search bar that was more intuitive.

Response from 360 Enterprises

Thank you for the kind words Robin. We try our best!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Courtney C.
Industry: Electrical/Electronic Manufacturing
Company size: 11-50 Employees

Robust AND Customizable

Used Daily for 1-5 months
Reviewed on 2020/02/11
Review Source: Capterra

Overall, the team is communicating more effectively and are on the same page about upcoming jobs or projects; additionally, we have a better understanding of our costs for jobs and where we can optimize spend and save. My favorite thing about 360e? Their customer support. If we do not understand HOW to do something, or would like something to function in a different way, you have people you can contact directly and they are people you can count on. Shout out to [SENSITIVE CONTENT HIDDEN] for making this transition which seemed IMPOSSIBLE very possible.

Pros

What I liked most about 360e was the ability to bring my business development team, project management team, accounting team, and field staff together on one platform.

Cons

What I like least about the software is that "alerts" and "tasks" are not automatic pop-up reminders; rather, you have to know where they will be and make it a point to look at them.

Response from 360 Enterprises

Thank you for the great review. We are delighted to be part of your success and will continue to work hard for you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tessa R.
Industry: Mechanical or Industrial Engineering
Company size: 51-200 Employees

Review

Used Daily for 1-5 months
Reviewed on 2018/07/17
Review Source: Capterra

Pros

I find it nice that everything is in one place and easily accessible to other employees.

Cons

We have experienced many glitches and this has affected the accuracy of reports. Ultimately making them unreliable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Cameron B.
Industry: Construction
Company size: 11-50 Employees

Happy customer

Used Daily for 6-12 months
Reviewed on 2019/08/19
Review Source: Capterra

Accessibility to the product in the field and inter-company communication on project status

Pros

Great value, agile development/support team that is open to suggestions and working with you. Looking forward to seeing this product continue to develop and expand.

Cons

Implementation took longer than expected/hoped. Looking back, my timeline was unrealistic not realizing the development needed to tailor the product to our business and having enough time for our business to review and adopt the new software. Building an implementation timeline ahead of time would have mitigated this entirely.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Johnny G.
Industry: Construction
Company size: 2-10 Employees

Game Changer

Used Daily for 1+ year
Reviewed on 2019/12/31
Review Source: Capterra

360 has improved our business processes in more ways than I can count. Before using 360 we used paper service tickets, Microsoft word documents for our proposals and paper time sheets. The ability to organize every aspect of our jobs within 360 saves us time and money. We have found as well that the ability to have real time job reporting and tracking has made us much better at becoming profitable estimators on every job we do. It was a tough transition from paper to digital but the decision to switch to 360 has proven to be one of the best investments we have made as a company. The tech support and customer service with 360 is also exceptional.

Pros

-real time tracking of hard costs per job
-easy to build small job quotes
-organizes jobs without the use of paper. All current and past job information at your fingertips
-keep track of employee time sheets per job
-profit and loss reporting per job and overall business
-ability to upload images and documents to quotes and jobs.

Cons

-minor glitches from time to time. More often than not it is operator error.

Response from 360 Enterprises

Nothing makes us happier at 360e than customer success stories. It's an absolute pleasure to support your business and to see the results in action.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,8/10
Based on 17 user ratings
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360e Pricing

360e Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact 360e for pricing details.

Contact 360e for pricing details.

Value for Money
4,7/5
Based on 17 user ratings
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360e Features

360e Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,4/5
Based on 17 user ratings
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Categories

Additional information for 360e

Additional information for 360e

Key features of 360e

  • Accounting Integration
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Custom Forms
  • Customer Database
  • Inventory Management
  • Mobile Access
  • QuickBooks Integration
  • Work Order Management

360e FAQs

360e FAQs

Below are some frequently asked questions for 360e.

Q. What type of pricing plans does 360e offer?

360e offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact 360e for pricing details.

Q. What are the main features of 360e?

360e offers the following features:

  • Accounting Integration
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Custom Forms
  • Customer Database
  • Inventory Management
  • Mobile Access
  • QuickBooks Integration
  • Work Order Management

Q. Who are the typical users of 360e?

360e has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does 360e support?

360e supports the following languages:

English

Q. What type of pricing plans does 360e offer?

360e has the following pricing plans:

Subscription

Q. Does 360e support mobile devices?

We do not have any information about what devices 360e supports

Q. What other apps does 360e integrate with?

360e integrates with the following applications:

QuickBooks Online, QuickBooks Online Advanced

Q. What level of support does 360e offer?

360e offers the following support options:

Phone Support, Online Support, Knowledge Base