NorthStar
About NorthStar
You need a customer service software that works with your unique billing strategy, and you’re probably thinking it’s going to cost you. In fact, most small- to medium-sized utility administrators think a state-of-the-art customer information and billing software is big-city expensive.
But, NorthStar is different. We’ll give you everything you want, even the modifications that big utilities have, at a fraction of the cost. How can we do that? We’ve been in the utilities customer service and billing software business for over 45 years, and we’ve built NorthStar to tackle any challenging billing scenario you can think of, even complicated, deregulated markets and alternative energy sources. NorthStar will tailor a solution that provides the best experience for your customers and keeps your employees performing at peak efficiency. It’s time you experience the power of NorthStar.
Key benefits of NorthStar
NorthStar CIS
• configurable customer information and billing software
• CIS that makes billing easy: in person, by mail, or online
• automate repetitive processes to streamline operations
and maximize efficiency
• generate data to help make informed decisions
NorthStar mCare
• optimize field staff order assignments to increase work
productivity
• reduce overhead costs of manual, paper-based
dispatching and data entry
• maximize workloads and staff schedules
• improve field staff safety and security with real-time
visibility and statuses
• shorten response times and keep customer
satisfaction high
NorthStar Cloud
• house your applications in a modern technology
architecture
• access data through a browser-based interface
accessible anytime, anywhere, and on any device
• improve your application's performance with
database management and maintenance
• free up your IT personnel for other priority tasks
NorthStar and SilverBlaze
• available anytime, anywhere, and on any device
• give customers control over their accounts
• show customers time of use data to help them
control their utility consumption
• offer paperless billing to improve collection cycle
• streamline operations and allow CSRs to handle
other high priority tasks
• initiate move-ins, move-outs, transfers and so much
more.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Utilities
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Northstar Review
Reviewed on 2022/04/06
I am very please with the Northstar product itself and the customer support is top notch.
I am very please with the Northstar product itself and the customer support is top notch.
Pros
The software has excellent customer support. Billing and collecting for utility services is efficient and accurate when using Northstar. In the ever changing world of utilities, Northstar offers an array of billing mechanisms based on our services provided and the technology used by our department.
Cons
Northstar is a sophisticated system and many of the options or processes available, our company does not utilize. That is not a demining statement, the vast amount of options the system offers could benefit some companies. Northstar has a lot of capabilities, so what I like least about Northstar is the time it takes to become accustomed to the system.
Response from Harris Computer Systems
Brian, thank you so much for taking time out of your busy day to review our utility billing software and services. We appreciate your willingness to share your experiences, and we thank you for helping other industry professionals to understand how NorthStar can benefit them.
We are so happy to hear that our customer support team is serving you well and that our software is efficient and accurate. Thank you for being a loyal NorthStar customer.
-
Review Source
Overall rating
- Ease of Use
- Customer Support
NorthStar v6.3.1
Reviewed on 2009/07/24
Perfection solution for multi-service utilities or municipalities with 10,000 to 100,000 customer...
Perfection solution for multi-service utilities or municipalities with 10,000 to 100,000 customer accounts.
Pros
Red Flag compliance Secures Customer Sensitive data such as financial and personal identification numbers.
Rules Engines that supports uniqueness of a utility's workflow to be "configured" vs "$$customized$$" as part of industry best practices.
Excellent Customer Self-Service via the web modules.
Strong cashiering/payment functionality.
Intergrated Financials.
Cons
Weak on Customer Relationship Management functionality.
NorthStar FAQs
Below are some frequently asked questions for NorthStar.Q. What type of pricing plans does NorthStar offer?
NorthStar offers the following pricing plans:
- Free Trial: Not Available
Contact Northstar Utilities Solutions for pricing information.
Q. Who are the typical users of NorthStar?
NorthStar has the following typical customers:
2–10, 11–50, 51–200
Q. What languages does NorthStar support?
NorthStar supports the following languages:
English
Q. Does NorthStar support mobile devices?
NorthStar supports the following devices:
Q. What other apps does NorthStar integrate with?
We do not have any information about what integrations NorthStar has
Q. What level of support does NorthStar offer?
NorthStar offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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