ServiceGuru Kiosk

Kiosk solution for customer service feedback collection

About ServiceGuru Kiosk

ServiceGuru Kiosk is a cloud-based solution, which helps businesses collect feedback from customers via automated kiosk devices across multiple locations, improving online reviews and enhancing customer service. It lets users rate employees based on their performance, ensuring workforce productivity.

Key features of ServiceGuru Kiosk include survey management, customer segmentation, trend analysis, feedback collection, usage reporting, remote update/installation and touch screen functionality. It comes with tools to measure positive, neutral and negative attributes within reviews, letting users gain insight into customer service performance. The application enables firms to collect customers’ contact numbers and promote special offers as well as share marketing campaigns with them. ServiceGuru Kiosk lets users keep their reviews private and offline and make them public according to client requirements.

ServiceGuru Kiosk enables organizations to survey their customers through various elements such as sentiment responses, as well as yes/no or open-ended questions. It allows integration with various third-party applications such as Yelp!, Facebook and Google, expanding the platform for customers to give reviews/feedback.

Pricing starting from:

US$129,00/month

  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United States, Canada

Supported Languages

English

Pricing starting from:

US$129,00/month

  • Free Trial
  • Subscription

Images

ServiceGuru Kiosk weekly report screenshot
ServiceGuru Kiosk custom attribute screenshot
ServiceGuru Kiosk employee rating screenshot
ServiceGuru Kiosk employee performance review screenshot
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ServiceGuru Kiosk video
ServiceGuru Kiosk screenshot: ServiceGuru Kiosk weekly report screenshot ServiceGuru Kiosk screenshot: ServiceGuru Kiosk custom attribute screenshot ServiceGuru Kiosk screenshot: ServiceGuru Kiosk employee rating screenshot ServiceGuru Kiosk screenshot: ServiceGuru Kiosk employee performance review screenshot

Features

Total features of ServiceGuru Kiosk: 40

  • 360 Degree Feedback
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Automatic Notifications
  • Business Analysis
  • Campaign Analysis
  • Contact Database
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer Profiling
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Document Review
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Historical Analysis
  • Mobile Alerts
  • Performance Reports
  • Ratings & Reviews
  • Real Time Notifications
  • Real Time Reporting
  • Remote Update / Installation
  • Reporting & Statistics
  • Requirements Review
  • Sales Analytics
  • Sales Reporting
  • Scheduled Reporting
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Metrics
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Trend Analysis

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Reviews

Overall rating

4,9 /5
(7)
Value for Money
4,9/5
Features
4,7/5
Ease of Use
4,9/5
Customer Support
5/5

Already have ServiceGuru Kiosk?

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Showing 5 reviews of 7
Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool for measuring and improving customer service

Reviewed on 2019/02/01

Pros

Ease of use. How it keeps our employees motivated. Customers like it since it's fast and simple.

Cons

Improved reporting would be nice but I know they are working on enhancements.

Shel H.
Overall rating
  • Industry: Medical Practice
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A must-have for customer facing companies

Reviewed on 2019/02/28

It's so simple to use. My patient demographic is far and wide. The interface is so easy to navigate...

It's so simple to use. My patient demographic is far and wide. The interface is so easy to navigate that even my tech-fearful elderly patients use it with ease.

Pros

The way it revolutionized how we think about customer service. If you think no news is good news you are entirely wrong. Great news is great news and its even better when it instantaneous. My employees get instant feedback which boosts their morale and I am able to see exactly where and how I can improve to further satisfy my patients.

Cons

That it doesn't do my laundry. Seriously, this tool does even more than I could imagine. The developers are constantly making changes to improve it. It can now post my 5 star reviews to Google, Yelp and Facebook so the whole world can see how awesome we are. What more could I ask for?

Johnny B.
Overall rating
  • Industry: Restaurants
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Service Guru - Great for a different point of view

Reviewed on 2019/02/01

Great growing company. Service and communication is exceptional. Well worth it, we plan to keep...

Great growing company. Service and communication is exceptional. Well worth it, we plan to keep service guru for years to come!

Pros

The immediate feedback and the quantity of reviews coming from customers dining in.

Cons

Ability for mis-use/mis-information (i.e. kids/employees using kiosk) Still great room for functionality and "back-end" analytics to improve.

Stephanie M.
Overall rating
  • Industry: Sports
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SG review

Reviewed on 2019/01/30

This has been an efficient way for us to get real-time feedback from our customers, which has in...

This has been an efficient way for us to get real-time feedback from our customers, which has in turn provided us the opportunity to address and fix issues as soon as they arrive. Our employees take their service resume very seriously, it’s an amazing thing to see as an employer. The kiosk is an invaluable tool for those in the service industry.

Pros

The software is very user friendly and intuitive. It gives our customers a quick and easy way to provide feedback.

Cons

I personally like the option to leave notes and write a specific review, but that hasn’t proven to be what our customers want.

Response from ServiceGuru

Thanks for the great feedback Stephanie.

Aimee E.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ServiceGuru Rocks

Reviewed on 2019/01/31

Very easy to utilize for staff as well as patients. The customer service with this company is top...

Very easy to utilize for staff as well as patients. The customer service with this company is top notch

Pros

The Ease of patients being able to navigate their way

Cons

There is nothing that I don't like about this software

Showing 5 reviews of 7 Read all reviews

ServiceGuru Kiosk FAQs

Below are some frequently asked questions for ServiceGuru Kiosk.

ServiceGuru Kiosk offers the following pricing plans:

  • Starting from: US$129,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing is available on a monthly subscription. Standard plan: $129/month (or $99/month when billed annually) Growth plan: $169/month (or $149/month when billed annually)

ServiceGuru Kiosk offers the following features:

  • 360 Degree Feedback
  • Complaint Monitoring
  • Customer Segmentation
  • Dashboard
  • Feedback Collection
  • Feedback Management
  • Remote Update / Installation
  • Survey Management
  • Trend Analysis

ServiceGuru Kiosk has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

ServiceGuru Kiosk supports the following languages:

English

ServiceGuru Kiosk supports the following devices:

iPad

We do not have any information about what integrations ServiceGuru Kiosk has

ServiceGuru Kiosk offers the following support options:

Online Support, Knowledge Base, Phone Support, FAQs, Video Tutorials

Related categories

See all software categories found for ServiceGuru Kiosk.